This place did not disappoint! I have used them twice. Once just to order LVP because this other…read moreplace could not get it in until February and they got it in a couple of weeks. The second time, I just had them pull up my carpet and put down hardwood for my basement stairs and LVP for the landing. The stairs do not look like hardwood (it is hardwood; stained to match LVP); they match the LVP perfectly! From the customer service and the entire process, they deserve 10 stars! And their pricing is reasonable, and not based on where you live. I highly recommend them! They will be my go to for any type of flooring from now on!

Leo and his crew did an outstanding job installing a new LVP floor in our kitchen and mud room…read more They arrived on time and were very professional, courteous and detailed oriented. We are thoroughly pleased. This was our third job with Absolute Flooring LLC. They know floors!

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

There was a torn up section of carpet that I needed to get fixed. I had some extra carpet material…read morebut didn't have the padding. He had some padding and was able to patch it up nicely.

I can't say enough positive things about the great experience I had with Carpet Doctors! From…read moreanswering the phone on my initial call, providing an estimate in a timely manner, repairing our damaged carpet expertly, to following up in all areas of the process. Highly recommend Scott and Carpet Doctors!

We closed on our house, which had carpeting in the first floor and I hate carpeting. Our realtor…read morerecommended Ferguson Professional Flooring. Everything was great. Steven contacted me immediately after I emailed an inquiry, and showed up for an estimate the next day. I had budgeted on the high side of what I expected the job to cost, and his estimate came in under that amount. He sent me a link to upload a photo and see how the different options might look. Once we settled on a design, we scheduled the job for a week and a half later. His crew showed up early and banged out the job in under four hours. Floors look absolutely great and I'd definitely use him again. First class professionals here. Everyone who has seen the floors has LOVED them.

I found Ferguson on Google. Ferguson showed up well reviewed and it is a local family owned…read morebusiness. Stephen was very responsive, provided upfront pricing line by line, and was willing to be flexible with the timing of the project which was a tremendous help. The flooring was able to be put in quickly...there was a little hiccup due to an issue with additional subflooring that needed to be taken up but the additional cost to take it up was reasonable and Stephen communicated that upfront. The trim could not be completed same day due to the subfloor causing the floor depth to change but Stephen offered a temp stop gap solution, ordered new trim, and came back within a week to complete the work. Stephen was very good at communicating, sending me pictures to help me choose what kind of trim I wanted around the reception desk (I was not able to stay on premises). He also sent pictures and messaging as he encountered issues. Other contractors may have just done what they thought best but Stephen consulted with us prior to completing the work. We have had compliments on the flooring and we are happy with the result. Would recommend!

Tony came over right away to provide a quote . Very good price . My husband and I were impressed…read morewith his thoroughness and professionalism. The job was done the next day since I had a deadline to get carpet before putting house on sale . the crew was hardworking and left everything clean. I highly recommend this company

Tony makes miracles. Contacted him Sunday, he measured the rooms Tuesday, and made it happen…read moreWednesday morning! Highly recommended!

I originally wanted the carpet at my rental home to be deep cleaned. However, they informed me that…read morebased on the condition of the carpet, I would not get the results that I wanted. So, I ended up getting new carpet installed instead. The price and quality were superb. I appreciate how honest and upfront they were regarding my initial request and didn't just provide me something that would have been unsatisfactory. Definitely plan on using them again at my personal residence. One of the great companies out there.

Rigo was professional and great. He was friendly and did a great job on our carpets. They look like…read morenew and dried fast. Would use again and will tell all our friends.

I couldn't find an area rug that met my needs and they helped me choose a carpet that they then cut…read moreto my specifications. It arrived today and I'm very happy with it.

Dealing with Carpet Plus was the best home improvement experience ever. We experienced nothing but…read morecourteous professionalism from the moment we entered the showroom until the installers walked out the door.

Awesome service and great carpets!…read more I was referred to Ms. Kathy Hacker by our realtor when I was looking for a house in Virginia Beach. She was very professional, very patient and helpful in getting what we want for our house. Mind you, we were at Texas when we were doing all the negotiations. Needless to say we got our carpet that we like and in our budget. The installers who came in are very professional and courteous. Got everything done in a day and cleaned up after themselves. I would have given them a 5 star, but during installation, they poked a hole in a closet door, I'm thinking the workers pushed the door all the way out that the door stopper pushed a hole in the door. One of the workers came by a few days later after I told Kathy what happened. The guy said he will come back to repair the door but never did. We had the carpet installed at the end of July, it is now November so I figured they are not coming back to repair it. That is why I waited to write my review. Overall, great job, carpet feels great, looks great. If it wasn't for the hole on my door, absolutely 5 stars worthy company.

If you're going to consider Empire, make them your last choice to view. The Empire Today Sales…read moreConsultant found multiple ways to express that my consultation was a waste of his time unless I was ready to buy immediately. To push The sale forward the consultant offered the option to make a deposit to hold the deal and he would give me additional time to decide. He offered that I could change the order within 5 business days, or if I needed to cancel, then I would be fully refunded within 5 business days. The consultant claimed that my previous work with the military justified the exception. He called a supervisor, "A.S.M. Karen", to approve the exception. On Day 4, I called the phone number the sales consultant gave me to change or cancel. I requested the cancellation and Empire's corporate office declined the refund. By policy, a customer only has 3 days to cancel. The Sales Consultants appear to be at liberty to generate orders by any means, even in opposition or violation of policy. There is no local office contact information, corporate does not route calls to local offices. The consultant advised that I tell his corporate office to read the "special instructions" approved by A.S.M. Karen, to which the corporate office has no documentation, notes, or special instructions related to this exception. Dr. Gaither, the sales consultant, took no accountability for being manipulative and misleading for a transaction. This experience revealed a series of issues: - Sales consultants appear able to generate orders using promises that contradict company policy/contracts - Corporate has no visibility or accountability for those promises - There is no local office contact, and corporate will not reach local offices directly, leaving customers with no path to resolve disputes.