Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Im so disappointed in the lvp flooring I purchased from this store. I had it installed in my…read moreentire downstairs and it looks dirty all the time. I mop this floor several times a day I am on my hands and knees. It shows every foot print from my little dog to my own foot prints and yes or feet are clean. Very disappointed and sick I spent so much money on this flooring.

RJ came as scheduled and completed the job in a timely manner. The quality of his work is no less…read morethan excellent. His price is affordable and considerably less than installing a new bath/shower and tile. Turned our 70's color bathroom into a 2024 bathroom. I am extremely happy with his workmanship!!

RJ recently resurfaced our bathtub and wall tiles in our bathroom that had the original tile and…read moretub from 1940. He meticulously fixed the cracks in the tiles and cleaned the grout and removed the old caulk. We are so happy with the end results and with the cost. It was about a quarter of the cost of Bath Fitters that only included the tub and tub enclosure (not the walls outside of the enclosure). I highly recommend RJ. Watch his time lapse video on his website. It's exactly what he does and the end result is beautiful.

I found my "flooring guy" when Juan was referred by a friend to stretch and repair carpet in a few…read morerooms in our home. Right off the bat I was impressed by his teaching style as he explained what he'd be doing and why. Two patches and two carpets later, we were pleased with the great look. During the late visit I set an appointment for Juan to replace cracked tiles in one of our bathrooms. He was back in 48 Hours and did a superb job. Our home was ready to be put on the market and open to potential buyers on time and looking good.

JJ Flooring was incredible! My cat dug up a section of my carpet and I was convinced I'd have to…read morereplace the whole thing. The JJ Flooring team took a look and suggested patching it instead -- and I honestly can't even tell where the damage used to be. The repair blends in perfectly! They responded to my message quickly, arrived right on time, and had everything fixed within a few hours. Super professional, friendly, and efficient. I'm so impressed with their work and would absolutely recommend JJ Flooring to anyone needing carpet repairs or flooring help!

The Buff & Coat Team did a really great job. I was extremely skeptical going into it (my husband…read morewanted to get it done) - but Chris was extremely communicative and did a great job knowing our expectations and how to not only meet expectations but surpass them. Not only was his quote comparable to the competitors - but his team also went above and beyond to include things like our staircase and our railings for the same price. Most other vendors either drastically upcharged for either or both of those (Buff and Coat was the only one willing to touch the railings). In addition, his team was incredibly kind to help us move our furniture into other rooms and the garage to help make the transition easier. They were kind, professional, and incredibly hard working. I'll happily recommend them for their service as well as their professionalism throughout!

The team was not introduced to us by the owner before I agreed to have the work done. If I had met…read morethem beforehand, I would have thought twice about hiring them. Only one member of the team spoke English and he was surly and rude when I mentioned the mess they made on my walkway. He was short fused and easily angered and I would not want him back on my property again. They did do a good job sanding and staining my old hardwood floor however. But they were lacking in manners and generally accepted social behavior.

We had LVP flooring installed in the downstairs portion of our house several weeks ago. Though it…read moreis too early to determine the long term quality of the work and materials I can share my impressions of L&M thus far. So far I am very impressed with this company. They were EXTREMELY patient with us as we took a considerable amount of time making a decision on this project. Tons of emailed questions were answered (we worked with Laurel before she left and then Rosa), helpful information was always provided, and no pressure was ever applied while we made a decision. We made numerous visits to borrow floor samples and they were very good at educating us on the various things to consider when making our decision. The only negative was the amount of time between when we placed the order and when the installation was done. But I suspect the currently environment regarding the supply chain issues is beyond their control. The installers were very professional. The lead guy checked with me to confirm the direction we preferred the planks. Even though the order clearly stated the proper direction for the planks he was given different instructions. HOWEVER, because he was conscientious enough to check with me first BEFORE beginning the install, a potential problem was averted. From what I can tell, the work was done well. I haven't noticed any issues so far. They cleaned up after themselves (both inside and outside). Again, what stood out to me was the professionalism of their sales staff. Perfect balance between following up to make sure we didn't have any unanswered questions and giving us space to make this decision at a pace we were comfortable with. Going back through the emails, we began this process on 11/30/20 and didn't finalize anything until 8/17/21 (that's a long time to work with a potential client with no guarantee of a sale). We had three other companies visit our home to take measurements and provide quotes. L&M was the only company to stay in touch during our decision making process. Sometimes once you have all the data and facts it just comes down to which company gives you the best vibes (including online reviews). My gut said to go with L&M and so far so good.

Nightmare quality& installation for a premium price. Had to redo 2/3 of our house--Took management…read moreover a month to actually address the issues. Took from September to February to get it almost good. Requested a discount for all the trouble we had--and they said they :fixed" it all. One excuse after another. We will spread the word---stay away for this company. Quality-BAD Value--WORSE

The cleaning today was the best anyone has ever cleaned my home. Jose listened carefully to what I…read morewanted done and when they finished, everything was sparkling. Very pleasant and professional.

What an amazing experience! From initial communication through our first cleaning experience,…read moreIsabel's team has been truly a blessing for me and my 83 year old mom. In this crazy world it is a relief to find trusted, dedicated professionals to help make life smoother. Very clear communication, highly responsive, on time. Extremely thorough and frankly went way beyond my expectations. Our house looks so much better! Very grateful for this family and their service excellence. We have asked Isabel and her team to come back in a few weeks!

They've done flooring at my personal house, hardwood/tile/carpet at many of my flipping projects,…read moreand have been referred to a bunch of my real estate clients. They've done a great job each time, no matter how easy or difficult the task. I've used 100 flooring companies, no one is perfect, but Old Dominion has been the best yet.

I got a few estimates. They gave me the best price. After installing wood floors and staining they…read morecame to me and said they made a mistake & measured my floors wrong. They wanted an additional $800 to finish the job. Clear coat. I gave them half stating you are now my highest estimate, you claim you have been in business 100 years BUT YOU DON'T KNOW HOW TO MEASURE FLOORS? I wrote paid in full. They scratched it out, cashed the check & took me to court. At Xmas, wanted my house finished. Black lady judge said that by me allowing them to put the clear coat that a verbal contract outweighed a written contract in the state of Virginia. So I paid them the other half in court, in front of the judge. They reported unpaid on my credit for the next 7 years. I had my lawyer send them letters. I called the courts, it done no good. I got to explain it every time i applied for something, i had excellent credit other than them. So they got free advertising. Worse company i ever dealt with and the floors cupped because they didn't let the wood acclimate. Snowed that day,

Jennifer was very responsive. They responded to my post storm needs quickly and provided a great…read morevalue. The crew was professional and efficient as well as thorough. I would use them again anytime and highly recommend giving them a chance to earn your business

I recently reached out to RVA Gutter Pros to get information on cleaning my gutters. Jennifer…read moreresponded to my message in less than 30 minutes and was extremely thorough in regard to service expectations, payment options, etc. I was impressed and decided to get them to do the work. The very next morning, as promised, a tech rang me first thing to let me know they were on the way. Aiden and his assistant not only did an excellent job cleaning my gutters, but took pictures and video of trouble spots and a soffit that had some damage. Aiden explained what was causing the problem and provided some potential solutions. They then did a fantastic job cleaning up and even cleared off my entire deck! It has been a long time, since I have experienced such professional and outstanding customer service!!! I would not hesitate to use this company again in the future (and plan to)!!! Their website claims that their mission is to "treat their customers and each other as family"... and based on what I have experienced thus far, they are living their mission!!! THANK YOU guys for an excellent job!!!