We HIGHLY recommend giving Darren an opportunity to look at your project…read more When is the last time you caught yourself (or your significant other) just staring at a floor for 10 minutes at a time? Because of Darren, we do it every day! Darren refinished a ~30 year old hardwood floor that had yellowed, shown wear from traffic, had missing pieces of wood, and damage from chemical spills. From the very first time I reached out, his communication was excellent. He visited our home to see the floor, take measurements, and recommend and explain a refinishing process. Darren gave us options for type of polyurethane, colors, finish (matte vs. gloss) while offering recommendations from his many decades of experience. Within several hours we had a very fair quote and were booked several weeks out. Darren spent a few days on property and was incredibly respectful of our home and us when we would ask a question or two. He worked his magic to sand and protect our floor to a condition we would have never expected - just see for yourself. Overall, working with Darren was an exceptional experience that greatly improved our living space for the next couple of decades and likely longer.

Darren is a true professional! Fair, quality work and great value! We felt like we won the jackpot…read morewith Darren!

Outstanding customer service when selecting flooring to replace our carpet, as well as attention to…read moredetail during installation that was above par paying particular attention to floor slope and transitions to existing tile and oak flooring. Cost was comparable and well worth the investment needed to ensure a professional installation. Highly recommend Wertz!

Great service from start to finish. Matt worked with us to ensure we were happy with our selection…read moreprior to installation and through a change in the scope of work. The crew that was sent out were quick, efficient, and friendly and did a outstanding job.

We hired Flooring RVA to refinish existing floors and install new flooring in our home. While the…read moreproject was completed in November, our experience since then has been extremely frustrating. After the job was finished, there was no notification that the job was complete. In fact, several materials and tools were left scattered behind. We then discovered numerous issues and excessive damage caused during the process. This included problems with the subfloor, uneven stain coverage where the old stain shows through, gaps and transition issues, mismatched show moulding, and multiple baseboards that were torn off and not reattached correctly. There was also damage to surrounding walls and trim that occurred during the work. A representative from the company finally came out to review these concerns after numerous contact attempts. Upon reviewing the work in person, RVA flooring acknowledged that portions of the work were done incorrectly. We were assured the issues would be corrected and that someone would follow up to schedule the repairs. Unfortunately, that follow-up never happened. For months, we have made repeated attempts to contact the scheduling team to set a date for the agreed-upon fixes, but our outreach has largely gone unanswered. At this point, we are simply trying to have the workmanship issues and damage addressed as promised. We chose Flooring RVA expecting professional service, quality installation, and accountability. We are still hopeful they will stand behind their work and make this right, and we ask that someone from the company contact us to schedule the necessary repairs.

RUN, don't walk, this place is a joke. Whatever you do, DO NOT PAY before work is completed. Read…read morethe other reviews here, READ THE REVIEWS, they're telling you everything you need to know. We unfortunately paid in advance, the carpet got installed and as the installers were finished we noticed black stains in multiple places. Immediately let the business know. Instead of just replacing it, they wanted try a carpet cleaner, which I should have never agreed to, but I let them try. It didn't work. Then, instead of just replacing it, they wanted to come in and cut out sections to replace, which even their installer said they wouldn't be able to make match with the seams. Their answer? To cover those parts with transition strips. Cheaped out at every step. The lack of communication is insane, weeks will go by and you can't get a response without threatening to write a bad review. In the end we end up with mucked up carpet and no resolution because we paid up front. Do yourself a favor and light your money on fire instead of doing business with this place.

Andy Le and his team have our highest recommendation for their quality work. We have had them do…read moreall the floors in our house as well as steps/landings and could not be happier! They are friendly and professional, they communicate well and listen carefully, and they are reasonably priced. Really, give them a call and you will become a happy Andy Le customer like we are!

Andy and his crew just completed refinishing about 850 s.f. of very worn white oak flooring for us,…read moreand they did an outstanding job. The crew showed up to work each day until the job was complete, and all the way throughout, communication was clear and complete. We chose a dark walnut stain with water-based polyurethane in satin finish, and we couldn't be more pleased. We would definitely recommend Andy Le and company.

I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

Although I did not make my purchase from Jeter's the folks there are friendly and accommodating. I…read morewas quoted a significantly lower price from a competitor so that made my decision for me.

From the moment they arrived we knew these were good people. Being new to the area, we were…read moreinstantly assured they were experts. As soon as the sanding began, it was clear they were uncovering a hidden beauty. We had bought a home with black walnut hardwood that was stained and covered with a finish over 20 years ago. It was scratched and dull. The floor is now beautifully finished to its best. We highly recommend Roy and his dad, they know how to uncover a gem and make it be its best! When no one else would travel to our home, they were happy to help us & meet our timeline.

knowledgeable, thorough, reasonable pricing, easy to work with! Highly recommend Echo Flooring!read more

Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

Vin installed new hardwood floors and matched them to existing hardwood floors. Plus, he made so…read moremany suggestions to improve our design of the floors downstairs. He is an artisan. Truly talented. He's also and honest and trustworthy person,

Vin and his crew put 1500 sq ft of white oak down in my home. Great quality work. Attention to…read moredetail. They really went above and beyond

I had a great experience with Baton and the crew at Costen Floors today. I stopped in with a small…read morecarpet issue and was genuinely impressed. Excellent customer service at Costen Floors. Baton and the team were incredibly helpful. They went above and beyond to assist me, and I couldn't be more grateful. I would absolutely recommend them.

I didn't end up purchasing a carpet from Costen because the carpet I needed to replace was…read morediscontinued and I was just trying to track it down. However, my customer service experience was so memorable I had to leave a review. Matt was so incredibly helpful and reached out to multiple people to see if there was any way at all he could help me track down any remaining carpet remnants. Even once he knew that he wasn't going to be able to make a sale because they didn't have what I needed he still gave me some great tips and helpful advice. Places like this are hard to come by these days. Very thankful for the effort.

The owner, Mike, came out quickly to provide an estimate and present carpet options. The price was…read moreunbeatable and we moved forward quickly. The installation team was professional, kind and efficient. The pad and carpet look and feel beautiful and we are extremely pleased with the entire experience. We would highly recommend Mike and his crew to anyone looking to install carpet. We will definitely use them again for any future flooring projects.

Over a year ago, Village Flooring installed Luxury Vinyl Plank throughout our entire home. First…read morewe had it installed in the upper level of our home. We were very pleased with the low maintenance required. We then had it installed throughout our main level. We previously had builder's grade engineered wood which was all scratched up from the dogs nails and a mess. The LVP was installed quickly and with little cleanup required. We have two large dogs. The LVP has held up well with no scratches. We are very pleased with it. We have hardwood stairs. The salesperson helped us match the LVP with the stain on the stairs. It blends perfectly. Susan D, Midlothian