Professional staff from sales to install, great company!! Picked the carpet, set an install date…read moreand they were in and out in no time!

I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

I am writing this review so that no one else has the unfortunate experience we have had at…read moreRichmond's Flooring RVA. After more than two years we are left with a poor flooring installation, no concrete plan to remedy the situation, and very little communication from the company's owner and president despite our many attempts to call, email, or visit him in the store. (Important update: I originally posted this review in July at which point the owner called me and promised to take care of the situation. After a few texts from him, he is once again ignoring our calls. He promised to get back to us no later than today, Friday, October 16, but it is 9:00 pm and we have heard nothing from him.) In the spring of 2024, we had Flooring RVA install wood flooring throughout our home. Even on the first day of installation, we noticed uneven boards and brought it to the attention of the installers; however, they did not address our concerns and there was no one on site to oversee them. As a result, the installation continued with many uneven boards plus some damage to our drywall, a broken outlet cover, and a poorly-done transition to one of our bathrooms. We did not have the "detailed walkthrough" referenced on the store's website at the conclusion of our installation, and the only communication we had from the store manager was a request for us to pay our remaining balance. Over the next few months we tried repeatedly to have our concerns addressed,, finally coming into the store to speak with the manager directly. After our visit, he did send an inspector out to document our concerns. The inspector took many pictures and new flooring was ordered. An installer arrived but did not feel comfortable installing the new flooring because he felt that the problem was with the wood itself. We were not comfortable paying the remaining balance of our job, but we were told that in order to submit the manufacturing warranty, we would need to do so, which we did. The warranty claim was submitted in late March 2025. Many months passed with no communication from the manufacturer nor from Flooring RVA, so again we reached out. Finally, a year later after many calls on our part, the inspector from the manufacturer and the original inspector from Flooring RVA came out. We were told that we would hear something within 40 days. It has now been over three months since that inspection and again, we have not heard anything. We have been told that the owner of the business is in charge of our situation, but throughout this entire process he has not answered emails or returned our calls. I will say that any time I have called the employees working on the floor have been friendly and as helpful as they can be, given that they do not have the authority to resolve this situation. For over two years, we have tried to work with this company without success and not until now, are we posting a negative review. We do so in order to prevent others from having our experience.

There was a torn up section of carpet that I needed to get fixed. I had some extra carpet material…read morebut didn't have the padding. He had some padding and was able to patch it up nicely.

I can't say enough positive things about the great experience I had with Carpet Doctors! From…read moreanswering the phone on my initial call, providing an estimate in a timely manner, repairing our damaged carpet expertly, to following up in all areas of the process. Highly recommend Scott and Carpet Doctors!

We are so happy with Better Floors, we'd give more than five stars if available! High quality…read moreflooring, great value and super friendly and professional customer service. Highly recommend Better Floors.

Better Floors has performed several jobs for me at my home and business. Tracey and Mike are so…read morehelpful, and the job always looks great! I highly recommend their services. Justin Reed

Nathan figured out the problem with the septic pump/alarm in 5 minutes!…read more Great service. Knowledgeable and friendly!

Liv Construction began work on Dec. 26, 2024 and finished 56 days later. I've waited to give a…read morereview to see how everything held up. It was a renovation of the kitchen, living area and bathroom, HVAC and On-demand Hot Water. Plus some outside work - pouring a concrete pad for gazebo and RV Port. While I personally like everyone that we worked with, we did have some problems during construction. Demolition workers almost removed the support beam to the house before my husband asked them to stop and check with contractor. Each time we brought a concern to the foreman, the answer was always the same, "What do you want me to do?" The answer was always the same, "I want you to fix it." This included: Kitchen cabinets that were installed 2 inches from the ceiling. Kitchen island was off center and was only fixed when my husband measured and showed them the discrepancy. The concrete pour for the gazebo was not framed correctly and needed a second pour of concrete. One corner is still not square. The joint between the pours is now cracking and the owner has stopped communicating. Concrete overflow was scattered in the far backyard and was never cleaned up. The gazebo walls were installed backwards. One door they installed has a huge gap and let in lots of cold winter air. They were unwilling to run an electric line to the kitchen island because they would have to drill into the concrete slab. No drop cloth was put down when they were drilling new holes in the ceiling for the HVAC vents. After about 10 months, the grout in the bathroom and kitchen was cracking. Glue from the tile dried on the outside of the tile and looked unsightly. The contractor gave us a one-year warranty, and some things were fixed, but they have stopped communicating.