1. Better Floors

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    North Chesterfield, VA

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    Better Floors

    4.2 (15 reviews)
    Open • 10:00 am - 6:00 pm

    Services - Better Floors

    Carpet installation

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    8 years ago

    The installers were wonderful. They treated my home like it was theirs. The carpet was top grade and it looks great!

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    Review Highlights - Better Floors

    “Tracey and Mike are so helpful, and the job always looks great!”

    Mentioned in 2 reviews

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    The Floor Store

    The Floor Store

    (4 reviews)

    Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

    I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

    Ferguson Professional Flooring - Foyer finished not the kitchen

    Ferguson Professional Flooring

    (3 reviews)

    We closed on our house, which had carpeting in the first floor and I hate carpeting. Our realtor…read morerecommended Ferguson Professional Flooring. Everything was great. Steven contacted me immediately after I emailed an inquiry, and showed up for an estimate the next day. I had budgeted on the high side of what I expected the job to cost, and his estimate came in under that amount. He sent me a link to upload a photo and see how the different options might look. Once we settled on a design, we scheduled the job for a week and a half later. His crew showed up early and banged out the job in under four hours. Floors look absolutely great and I'd definitely use him again. First class professionals here. Everyone who has seen the floors has LOVED them.

    I found Ferguson on Google. Ferguson showed up well reviewed and it is a local family owned…read morebusiness. Stephen was very responsive, provided upfront pricing line by line, and was willing to be flexible with the timing of the project which was a tremendous help. The flooring was able to be put in quickly...there was a little hiccup due to an issue with additional subflooring that needed to be taken up but the additional cost to take it up was reasonable and Stephen communicated that upfront. The trim could not be completed same day due to the subfloor causing the floor depth to change but Stephen offered a temp stop gap solution, ordered new trim, and came back within a week to complete the work. Stephen was very good at communicating, sending me pictures to help me choose what kind of trim I wanted around the reception desk (I was not able to stay on premises). He also sent pictures and messaging as he encountered issues. Other contractors may have just done what they thought best but Stephen consulted with us prior to completing the work. We have had compliments on the flooring and we are happy with the result. Would recommend!

    Flooring RVA - Invest in flooring that lasts, so you can enjoy every step for years to come.

    Flooring RVA

    (35 reviews)

    The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

    We hired Flooring RVA to refinish existing floors and install new flooring in our home. While the…read moreproject was completed in November, our experience since then has been extremely frustrating. After the job was finished, there was no notification that the job was complete. In fact, several materials and tools were left scattered behind. We then discovered numerous issues and excessive damage caused during the process. This included problems with the subfloor, uneven stain coverage where the old stain shows through, gaps and transition issues, mismatched show moulding, and multiple baseboards that were torn off and not reattached correctly. There was also damage to surrounding walls and trim that occurred during the work. A representative from the company finally came out to review these concerns after numerous contact attempts. Upon reviewing the work in person, RVA flooring acknowledged that portions of the work were done incorrectly. We were assured the issues would be corrected and that someone would follow up to schedule the repairs. Unfortunately, that follow-up never happened. For months, we have made repeated attempts to contact the scheduling team to set a date for the agreed-upon fixes, but our outreach has largely gone unanswered. At this point, we are simply trying to have the workmanship issues and damage addressed as promised. We chose Flooring RVA expecting professional service, quality installation, and accountability. We are still hopeful they will stand behind their work and make this right, and we ask that someone from the company contact us to schedule the necessary repairs.

    Better Floors - carpeting - Updated October 2026

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