WARNING TO ALL CONTRACTORS & CUSTOMERS: DO NOT DO BUSINESS WITH FIVE STAR RESTORATION OR GANI…read moreBERISHA I am writing this review as a warning to both subcontractors and property owners considering working with Five Star Restoration and its owner, Gani Berisha. We performed subcontracting services for this company in good faith. Our work was completed professionally, on time, and without any disputes regarding quality. Despite this, Gani Berisha has completely withheld payment of $2,405 for our labor and materials. He has ignored text messages, ducked phone calls, and refused to pay what is rightfully owed. For Contractors: Protect your cash flow and your team. Five Star Restoration does not honor verbal or implied agreements and will leave you holding the bag for material and labor costs. Do not take jobs from them unless you want to chase your money through the court system. For Property Owners / Customers: Be incredibly careful hiring this company. Because they refuse to pay their subcontractors, you run a massive risk of having mechanic's liens placed directly against your property by unpaid workers, completely disrupting your project and title.A business is only as good as its integrity, and Gani Berisha has shown zero integrity in his business practices.

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

Courteous and professional. Showed up on time and took care of everything! will definitely be using…read morethem again!

This company and it's people are awesome! Very professional, thorough, and friendly! They repaired…read moreand restored half of my house from a main pipe bursting! They put true meaning to saving the day! Sent the cavalry out the same day I called them!

I found out I had an extensive mold problem after a water leak and started calling around to…read morecompanies to try and get help immediately as I have asthma and allergies. Not only was Robert friendly but he was knowledgeable and showed up on time to provide pricing and explained what I could expect during the whole process. After speaking with him I knew I was making the right choice in selecting his company. In addition to his responsiveness and competence, my experience was as painless as any project could be. Overall, I would highly recommend him to all my family and friends!

From the owner: Our specialized expertise encompasses mold testing and removal, as well as water damage…read morerestoration. As a family-owned business, we prioritize the utmost respect for all our customers. We are acutely aware of the traumatic experiences that individuals endure as a result of these events. For an honest assessment and competitive pricing, please do not hesitate to contact us.

Kevin was so courteous and honest. We would recommend his company and use his services again. Great…read moreguys M.Smith

Kevin with Lightspeed came out to my house 2 hours after I first called. He thoroughly inspected my…read morehome, asked thoughtful and knowledgeable questions based on his significant experience in the industry. He identified a likely source for the water causing the mold, drain spouts draining against my foundation, that two previous contractors, including a gutter contractor, had missed. Professional, friendly, and generous. Highly recommend Lightspeed restoration.

In December of 2022, my husband and I purchased our first home. It was owned and renovated by…read morePrince Flooring, LLC, located at 10392 Colonial Estates Lane in Glen Allen. About one year later, we were shocked to find rain water (ground water) flooding into our basement living space (the master bedroom, bathroom, and den are in the basement of our home). We were in shock but got some shop vacs out and thought it was a fluke. Well, it wasn't. It has happened several more times and we recently pulled up the laminate flooring to see what was going on. Under the flooring, we found there was a sewer drain that was blocked, as well as multiple holes in the foundation. You can see straight down to the dirt. The flooring was simply laid over top of these holes, with no remedy. We are looking at tens of thousands of dollars in damage and our insurance company will not cover a cent, since it is foundation related and also ground water related. Upon searching the city of Richmond's online portal, I found several permits and inspections related to our home, but the most recent was completed in 2011. The work done on this house before we purchased was done in 2022, leading me to believe that no permits were filed by this contractor. A quick Google search informed me that permits are required for ALL renovation projects in Richmond. We do not have a lot of money, we are living paycheck to paycheck as many Americans are right now. I work two jobs and take care of our three children while my husband works 60+ hours a week. We were so happy to purchase our first home together and now we are utterly devastated. We are without money for a lawyer, without money for repairs, and without much hope.

We were in the midst of a kitchen renovation using WK Property Solutions when they suddenly e…read moremailed us quitting the job, leaving us with a 1/4 finished kitchen and a huge mess, not to mention they owed us a huge chunk of change as we didn't receive the products we had paid for and they stole our sink. Prince came in and not only finished the job, but fixed all of the mistakes made by WK Property Solutions. Cabinets (3) were installed incorrectly and one cabinet was ordered too short so they managed to scavenge material to fill in the gap. They fixed the floor (WK Property Solutions could not figure out how to match flooring so they left the gaps open along with an open sewer pipe with paper towels in it.) It was not a problem for Prince! We were shorted on backsplash tiles as well as moldings so Prince went above and beyond to secure the products (more expense to us over and above their fee to complete the job.) Their team work as a TEAM and in 7 days the project was finished. WK Property Solutions refused to answer e mails, calls or texts regarding repayment for good already supposedly purchased as well as labor costs which were never fulfilled. We had to track down the owner or Prince after the project was finished to pay them for the most excellent and expedient work that they did for us, really saving the day! I would not hesitate to use them for any household project in the future. They are honest, hard working, reliable, courteous and precise. They take pride in their work, which is rare these days. Can't thank Hector and the gang enough for finishing up someone else's mess.

Trash people, trash company. Agent sent to get an estimate and didn't do anything. Just say no to…read moreoverpriced losers: case and point: the name frick is in the title A sort of, go figure update: Since this review, they have emailed me, called me, and been incredibly aggressive and rude. Wow, sadly little girls here

It took 10 days to get a return call the schedule a visit for estimate. After 20 more days, I was…read moreinformed very rudely by Susan at the office that it would be another month before they could even get an estimate back. In what world does it take over a month to create an estimate? The normal turn around is 3-4 days. I even waited when I was informed it would take up to 14 days to get the estimate back, when that date passed and I still had heard nothing, I followed up and was told now they aren't even going to to do the estimate!! They dropped the ball from the start. They didn't call me back in over 10 days, didn't get an estimate to me in 20 days, and when I complained they said they weren't going to do it all. So unprofessional, I have wasted almost a month waiting on them because I believed in their company's reputation. Avoid Walker and Frick at all cost!!

What an absolute disaster! DO NOT HIRE THIS COMPANY. The house received water damage in December,…read morethey did not complete the work until August! Multiple project managers that quit, would not return calls, or follow up to emails. They have changed their prices multiple times, sent "complete" bills, then tried to bill again for the same service. They broke granite in the house, then tried to get us to pay for it.

PuroClean is a SUPER, HONEST, CARING company. I had a leak in my roof and my HVAC system. It…read morestarted in November 2024 and it's now February 2025 and things are just starting to get fixed. PuroClean has stood by me from the beginning they advocated for me with the insurance company, and they've also helped me with contractors that I could trust. IF it wasn't for PuroClean I think I would've lost my mind as a single lady not knowing what to do with a big mess PuroClean stood by me like a best friend. If you wanted me to rate them 1 to 10, it would be 1,000,000,000,000. For a woman that didn't know what to do or how to start the owner Peter stood by me every step of the way. He was even in my house on SUNDAY!! This man had to be sent from heaven!!! I cannot say enough about this company so if you're a single lady with mold issues and you don't know where to turn call Puroclean, who will stick by you from beginning to end

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.