Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

I had a great experience with Baton and the crew at Costen Floors today. I stopped in with a small…read morecarpet issue and was genuinely impressed. Excellent customer service at Costen Floors. Baton and the team were incredibly helpful. They went above and beyond to assist me, and I couldn't be more grateful. I would absolutely recommend them.

I didn't end up purchasing a carpet from Costen because the carpet I needed to replace was…read morediscontinued and I was just trying to track it down. However, my customer service experience was so memorable I had to leave a review. Matt was so incredibly helpful and reached out to multiple people to see if there was any way at all he could help me track down any remaining carpet remnants. Even once he knew that he wasn't going to be able to make a sale because they didn't have what I needed he still gave me some great tips and helpful advice. Places like this are hard to come by these days. Very thankful for the effort.

Their products are great and their service is horrible. They installed tiles on my kitchen floor…read moreand I had the following problems: The wrong tile was ordered. I was charged $450 for a plumber to come out and reset the ice maker in the refrigerator reset the dishwasher and reset the washing machine. They knocked a hole in the laundry room wall. They set the floor so high the door between the kitchen and laundry room would not fit.

We've been using Costen for a variety of needs (hardwood refinishing, rug installation, vinyl…read moreinstallation) and have found them to be very professional, cost effective and responsive. We've been coordinating with "Bones" at Costen, and he's been great. They have a great selection of all kinds of flooring and they also have extensive professional expertise to help guide you in the right direction, based on your room, on what kind of flooring needs there are. We've also had some tighter timelines for them, and they've been able to turn around projects in a very fast, time efficient manner. I would definitely recommend them to anyone working on a home project in this area.

The floor in our 2nd floor bathroom need to be replaced in our 110 year North Richmond, Virginia…read morehome. We hired Del Carlo Flooring an we grade them A+. To the Del Carlo people, Richard, Terrell, Randy, and to the Plumber Mario.--Excellent Job Nuran K.Nixon

We contracted Del Carlo to replace the flooring and countertops in our 1960's kitchen. They are a…read morequality company with great service. We love our new tile floors and quartz countertops. Excellent quality.

Contracted with this company to get our window repaired. After several cancelled/rescheduled…read moreappointments on their part and showing up with no notice when no-one was home, they finally completed the job...poorly. When asked about the job, they yelled at me that they were doing "charity work" and left, even though we were willing to pay full price for their services. This was a stressful and highly unprofessional experience. Would not recommend and would give zero stars if I could.

Every aspect went smoothly and quickly. John worked with our schedules to get the job completed. We…read morehave already referred this company to close friends and will be using them again. Thank you Little River Painting for a job well done!

Glass Masters came to my house to estimate a window washing job…read more He gets a 5* review on Next Door and I can see why. He is very professional and makes sure you understand every aspect of the job.

They put in a tile bathroom floor. Within a few weeks the grout began cracking out. they came back…read moreand filled with a grout of the wrong color. The grout began cracking out again and they have refused to answer any more calls and will not repair the tile. We now will be having it removed and putting in a different tile Not by them. 2000+ dollars wasted. If I could give a zero I would.

PROMPT! Price was fair, getting job done quickly and professionally. Will definitely hire again!read more

Carlos is great - very fair, responsive and timely. He can handle all sorts of jobs from small to…read morelarge