Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Im so disappointed in the lvp flooring I purchased from this store. I had it installed in my…read moreentire downstairs and it looks dirty all the time. I mop this floor several times a day I am on my hands and knees. It shows every foot print from my little dog to my own foot prints and yes or feet are clean. Very disappointed and sick I spent so much money on this flooring.

From our first visit through installation, every step of the new carpet experience was wonderful…read more Each person we worked with was friendly, respectful, and knowledgeable. Our new carpet is perfectly installed and exactly what we wanted. We will definitely use Scott Carpet One for any future flooring needs. Highly recommend!

Carpet One is the only place that I use for carpet and flooring! In every instance that I have…read morepurchased flooring here I have been 100% satisfied and I am very detail oriented and particular. Patrick has helped me with my current project which involves multiple areas of carpet and luxury vinyl. He is extremely helpful and has a thorough knowledge of flooring. He steered me in the right direction many times and I am so glad I listened to his guidance. Patrick also has a level of kindness and patience that I have never experienced in customer service. The installation crews have always been very prompt, pleasant and tidy. They never left a mess behind! Don't look any further. This is where you want to buy flooring! You will be in excellent hands the moment you walk through the door!

Would not honor warranty. 25y flooring went bad in less than 5. That particular flooring was…read morediscontinued. They gave me left over flooring to replace it. Every single box they gave me had damaged edges. When I complained, the told me that I accepted the replacement flooring so I was out of luck.

NEVER BUY FROM LUMBER LIQUIDATORS. I put the Bellawood flooring down throughout my house, and in…read morejust over 1 year it is full of splits, cracks, and dangerous splinters. After endless hours of emails and calls, they will NOT honor the 30 year warranty. They conveniently blame it on bankruptcy, YET they still sell this horrible product.

I would not hire this company for anything. We made an appointment they were not only a no show but…read moreno text no phone call just me and wife waiting and watching for them. YOU'RE FIRED

Excellent work installing quartz bathroom countertop. Explained everything, outstanding customer…read moreservice.

Called to get a quote for carpeting our stairs. Was told over the phone call that my small job…read more"wasn't worth their time." Their EXACT words. I was pretty insulted because it was rude AND just bad business practice. My husband is military, so for any other military families that ask, I definitely won't send them here. I went to Wertz Flooring and they not only quoted under what other places had, they gave us FREE samples that we used for exterior doorways AND they came the next day and installed it! Within 18 hours I had my stairs carpeted! Go to Wertz, they care and will take care of ALL your flooring needs. 40 years of business...they're obviously doing something right, and l can personally say l know they take care of their customers.

They did a great job replacing my carpet with hardwood floors and matched the floors to my…read moredownstairs. They came multiple times and were prompt and did a fantastic job! They have done floors for my sons home and refinished mine too! I am so glad I added hardwood upstairs this year ! R moorhead

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

Good quality, great selection, family owned and operated business…read more Speedy turn around to had some area rugs cut to size for my living room and dining room.

We were held off a week for a carpet replacement due to the owner Todd being on vacation in the…read moreDominican Republic. We are putting a home on the market for sale, and had already scheduled a photographer to take photos after the carpet was installed. We waited until Todd returned, only to be blowed off by him at the last minute. The day before are so-called installation, he still would not confirm the carpet color or price. Avoid this business at all costs!

RJ came as scheduled and completed the job in a timely manner. The quality of his work is no less…read morethan excellent. His price is affordable and considerably less than installing a new bath/shower and tile. Turned our 70's color bathroom into a 2024 bathroom. I am extremely happy with his workmanship!!

RJ recently resurfaced our bathtub and wall tiles in our bathroom that had the original tile and…read moretub from 1940. He meticulously fixed the cracks in the tiles and cleaned the grout and removed the old caulk. We are so happy with the end results and with the cost. It was about a quarter of the cost of Bath Fitters that only included the tub and tub enclosure (not the walls outside of the enclosure). I highly recommend RJ. Watch his time lapse video on his website. It's exactly what he does and the end result is beautiful.