As a designer and remodeling general contractor, my firm has hired Van Jester a number of times to execute very custom and difficult projects.
Unfortunately, even though Van Jester has turned-out hundreds of projects and pleased hundreds of clients, the manner of internet reviews seem to tend toward the publishing of failed experiences. Sometimes the criticism is valid (everyone has their limitations and bad experiences), and sometimes a customer just cannot be pleased. I would like for folks reading the negative reviews here to see them through that filter.
I am the GC referenced in the recent unfortunate review herein. What I can say about that is, that nobody can satisfy everyone all the time. When things go sideways on a complex custom project, the true measure of a business is how they react. Zack and his company immediately stepped-up to the plate to address the homeowner's concerns, and were flat-out denied by that client, the opportunity to remedy. That this client would, over one year following the event, decide to trash this good company here and elsewhere around the internet is an injustice to their solid business practices, ethics and capabilities.
Clearly, no business can or should be "everything to everyone". This is a very small local company with a big heart and willingness / capability to do their best for their clients. I encourage folks who are considering a special woodworking project to interview Zack, and welcome them to call me to talk about our experience together.
Van Jester Woodworks is a good choice for value pricing and ability to create truly custom cabinetry and woodworking projects. Zack and team have shown an understanding, patience, and willingness to get things right for our demanding projects and ultimately do what they need to do, to please our clients. read more