Found the perfect sofa here. Comfortable, stylish, and delivered faster than expected. The delivery…read moreguys were careful and polite.

OMG. Love love love this place! Colena is as cool as it gets, and everything in the store is…read moregorgeous. Prices are a little high, but I did notice a few things that were in reach. I didn't get anything today, but I will definitely be back!

Updating my review to say I love my clip sofa and ottoman! This is one of Richmond's coolest…read morefurniture stores. I love that you can dine on the furniture and that there is really yummy food and drink here. Back in May 2025, my fiancé and I decided we wanted to get each other a couch for our anniversary. They were having an awesome sale on the clip products for Memorial Weekend here. We knew from previous times that we really liked that sofa and wanted to wait a little to see if there were any upcoming sales. At the time, they were looking for a new furniture salesperson, so someone from the restaurant team took our info. She was the one who shared the sale with us. We had a pretty good experience ordering our clip sofa and ottoman. I love how customizable each piece is. They were beyond patient and kind with us while we ordered. The person who helped us was kind, but there were a lot of technical issues that made the ordering process take a long time. The timeline for our couch to arrive was also delayed. It came a few weeks later than expected. The delivery men were really kind too though! The clip products are quality pieces and really pretty. We get a lot of compliments on our couch. I highly recommend getting the ottoman with it so you can turn it into an L couch or have something to put your feet up on.

Since I just reviewed Stock, I might as well review Txtur too! To be clear, most everything in…read moretheir showroom is out of my price range. But if I stumble upon money one day in the future, Txtur will be my first choice to revamp my space! They do have some cutesy holiday decor that is reasonably priced, and their holiday tree had some really cute ornaments this past season. The folks working are quite friendly and gave us some history on the store and its plans for expansion on our last visit. It's definitely worth a perusal!

Purchased a wonderful recliner loveseat - great price and amazingly helpful staff. Was delivered…read moreby one of their contractors who made it super easy

Staff was so incredibly lovely and was able to find me a new in box kitchen faucet for $16. This…read moresaved me a ton of money and I felt like I wasn't ruining my community and the environment while I was shopping there.

This is truly one of Richmond's retail gems. They have very professional management that will make…read morethe process simple and easy. They have a wide range of high quality furniture, paintings, and mattresses which will fit your preferences to a T. Last but not least, the prices are UNBELIEVABLE for the value! I window shopped several stores before I got to this one and their prices were unmatched, and not at the expense of quality. I would highly recommend anyone looking for any household furnishings to check this place out.

This place is amazing! I went in there with an idea of what…read moreI wanted, and ended up ordering something way better than I had ever imagined! The furniture is so comfortable,- perfectly fitting all the requirements that I need in a mattress and furniture set due to back problems. Not only did I get a new bed set there, I even walked out with a huge flat screen TV and some beautiful paintings. This place is filled with culture! The service is amazing, the whole process is really simple. I worked with the owner of the store to order my new furniture, and he is for sure someone that you can trust from the moment you meet him. There's no scam. No complications. It's the best and easiest furniture shopping that Richmond has to offer!!

a must stop if you're thrifting in richmond!…read more such a great blend of items. i almost bought a lamp & shipped it back to la & now im really regretting not doing that! it was an $8, GAWJUSSS, vintage porcelain lamp. also found an adorable y2k guess tank top! staff is very friendly. i give this place a two up out of two down

Great local thrift store. Some things can get pricey, but that's honestly everywhere now. They've…read moregot local small artists/businesses inside as well. I love how friendly the staff are and the variety of things they get. So many options and I swear you never see the same thing twice.

Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.