Purchased a wonderful recliner loveseat - great price and amazingly helpful staff. Was delivered…read moreby one of their contractors who made it super easy

Staff was so incredibly lovely and was able to find me a new in box kitchen faucet for $16. This…read moresaved me a ton of money and I felt like I wasn't ruining my community and the environment while I was shopping there.

I was looking for one particular thing, and I had found it. It was exactly what I was looking…read morefor in the way of a reclining loveseat The sales person was exceptionally nice and answered all my questions. She even measured again because she thought that the manufacturers dimensions didn't seem right and for sure they were not.

Don't go to the store. They will tell you whatever it is you want to hear and lie through their…read moreteeth. We were lied to about the price of a product that we purchased paid for left, have a receipt and now they've called us the next day and said oh you owe us more money. We quote you wrong. They lied the whole time we were there. The girl that was helping us was not in her full mental capacity and I don't mean disability. I mean consumption of alcohol that was very obvious and I'm not going to name a name because that is not fair and I would never do that. But please don't go to the store unless you're willing to get screwed somehow

Stopped in to browse and was immediately greeted by friendly and cheerful staff. Since it is a…read moreconsignment shop, items in this store are nicer and better condition than a thrift or antique shop. Lots of variety of items to choose from and displayed beautifully throughout the store. Also had some locally made goods.

This store was a very cool find. They have some estate stuff as well as some newer things by…read moreartists. The prices are reasonable for the most part... that is a personal preference but for us most of it was reasonable. Some of it was high. What is nice is that if some of the stuff stays around for a while- the price drops and the price tag has the dates it drops. There is a wide variety of things... furniture, mirrors, art, plates, etc. The people that work there are very nice and helpful. I have told several people about this location! We go every month or so to see what is new.

This is by far the best mid-century booth in the entire West End Antiques Mall. It is also, by far,…read morethe most expensive. For that reason, it's doubtful I'd ever buy anything from them, but it sure is nice to look! They get new stuff in pretty regularly and stage the space very well. You can tell they love what they do. Be sure to check out other booths for mid-century pieces. No other booth is strictly mid-century like TeeGeeBee, but they have stuff mixed in.

This shop is located at the West End Antiques Mall, and is filled with beautifully and thoughtfully…read morearranged mid-century modern pieces, from home accents to art to furniture. We just moved to Richmond on Saturday, bought a piece there on Sunday, and can't wait to return! For a look at their current stock, be sure to search for their Facebook page!

I have little pieces I found at Twig all over my house and I love them all. They are high quality…read moreand affordable, and the customer service is top tier. An adorable shop that I recommend to anyone in Richmond, or visiting RVA.

Twig is a well-curated shop host to a variety of cute gifts and interesting trinkets. It's right on…read moreLakeside Ave. in the block of storefronts that also includes Final Gravity Brewing, so parking is convenient. I purchased a couple of small gifts here and also a gingerbread-print mask for the COVID era. My mom bought me an unframed poster print of Richmond breweries for Christmas (which I picked out, lol). There was one other shopper in the store while we were there, and despite the small size it generally felt safe to visit. Hand sanitizer was available too, which is always great. Prices seemed fair for the selected items. I'd return if I'm in Lakeside and looking for an unique gift.

Good experience buying my sofas at Ashley store Great…read moreservice Mr Timothy is Great. Answered all my questions and explained to me. Everything is needed to know I highly recommend Ashley store Ask for. Mr Timothy

My wife and I were recently shopping for a new sofa and, after visiting several stores, decided to…read morestop at the Ashley Furniture location on Broad Street. We have purchased multiple pieces from this store in the past and felt confident doing business there again. Because we have a large family, we needed a sectional and believed we found the perfect one. The salesperson, Phil, was attentive and answered our questions (or sought help when needed). After selecting the sectional, we discussed several important details before completing the purchase. One key factor in our decision was the protection plan. Given that the sofa is light-colored and we have several children, we specifically asked about cleaning coverage. Phil told us the plan included having a company come out to clean the sofa "once a month" if needed. Based on that explanation, we felt comfortable purchasing the plan for $300. We also discussed the option of purchasing an additional piece to make the sectional larger. Phil told us that even if the sale had ended, we would be able to purchase the additional piece at the sale price because we were in the store before the sale ended. The total purchase came to approximately $3,000 ($2,700 for the sofa and $300 for the protection plan). Unfortunately, since the purchase, several issues have arisen: 1. Two days after the sale ended, I called the store and spoke with Phil about purchasing the additional piece. He initially gave me a price, but when I reminded him of our prior conversation, he said the store could not honor the sale price because it was not in writing. This directly contradicted what we were told in-store when we made the purchase. 2. When the sofa later needed cleaning, I called the store to schedule a cleaning. The employee I spoke with, Tamara, was dismissive and unhelpful, and made no effort to resolve the issue. I eventually located another number on my own and was surprised to learn that the protection plan does not include cleanings at all. Instead, I was required to file a claim to see if the issue might be covered. After several days, I was informed that my claim was approved and that a cleaning kit would be sent to me so I could clean the sofa myself. I paid $300 for a protection plan believing it included professional cleanings, not a do-it-yourself kit. This entire experience feels like a bait-and-switch. We relied on the information provided by your salesperson when making a significant purchase, and that information turned out to be inaccurate. This will be the last piece of furniture we ever purchase from Ashley Furniture. We will also strongly discourage our family, friends, and others from shopping here. We feel misled from the beginning, and it is difficult not to conclude that customer satisfaction takes a back seat to sales goals and profit.

We absolutely LOVE our new couches. Incredibly comfortable and very easy to maintain. All of our…read moreguests also love our couches. We highly recommend Sofa Creations.

Can't say enough good things about the service here. Mamie and her employee were great to work with…read moreand the quality of our sleep sofa is outstanding.

Found the perfect sofa here. Comfortable, stylish, and delivered faster than expected. The delivery…read moreguys were careful and polite.

OMG. Love love love this place! Colena is as cool as it gets, and everything in the store is…read moregorgeous. Prices are a little high, but I did notice a few things that were in reach. I didn't get anything today, but I will definitely be back!

Love my new bed. Great quality abd low prices. Owner is very nice abd he wikk work with you.read more

From the owner: At Bargain city furniture and mattress we provide quality,value and exceptional service to our…read morecustomers.

customer service was great I didn't feel overly pressured to make a decision but was very grateful…read morefor the discounts offered to me and I will definitely be back to purchase a new piece for my home

This has been my experience: I found a recliner to purchase…read moreat Home Makers Furniture on Bell Creek Road in Mechanicsville. It was about $4K with a $400 after manufacturers warranty plan. The sales manager, Jeff Funk, had me initial in 3 places, and then sign a receipt that stated "if you cancel the order, we keep a 20% restocking fee". He reviewed this fee AFTER I SIGNED EVERYTHING. I heard him imply that this was if I cancelled the order after receiving it if it was not as expected. I asked when the expected delivery would be. He said "2-6 weeks, but most likely 2 weeks." My husband and I are seniors on fixed incomes. I told him this and that it was a huge purchase for us. I found we needed the money for medical reasons and called 7 days later to cancel. He said "You signed a contract so we will refund all but 20%" and " I just received the recliner and have to now pay to keep it in storage". I was very upset and attempted to negotiate 10%. This offer was shot down within 24 hours. I have reported this to the BBB and to my bank who are assisting. This unethical practice violates Section 59.1-200 of the Virginia Consumer Protection Act , Section 16(a) reads: 16. Failing to disclose all conditions, charges, or fees relating to: a. The return of goods for refund, exchange, or credit. Such disclosure shall be by means of a sign attached to the goods, or placed in a conspicuous public area of the premises of the supplier, so as to be readily noticeable and readable by the person obtaining the goods from the supplier. I therefore cannot recommend this company. Buyer beware of non-clear disclosure. NOWHERE IS THIS POSTED IN THEIR STORE, NOR WAS I SHOWN THIS IN WRITING MAKING IT CLEAR TO ME WHAT THE STIPULATIONS WERE BEFORE SIGNING THIS CONTRACT SALES RECEIPT. ***UPDATE JULY 2025*** My credit card co. accepted my dispute and refunded my money, keeping 10% as I requested. Additionally, I was receiving several calls a day from this sales person, finally leaving a detailed message that my bank requested I call him back to settle. When checking with my bank/CC co., they advised me that they told this man to not continue to call me but to work with the bank only. I blocked his calls. Not smart for a smaller business chain to operate in this way. You treat one customer poorly, you lose hundreds more. Out of curiosity, I deep dived further into this brand of sofa. Walmart was selling the exact model--for $2,000 less.