My wife and I were recently shopping for a new sofa and, after visiting several stores, decided to stop at the Ashley Furniture location on Broad Street. We have purchased multiple pieces from this store in the past and felt confident doing business there again. Because we have a large family, we needed a sectional and believed we found the perfect one. The salesperson, Phil, was attentive and answered our questions (or sought help when needed). After selecting the sectional, we discussed several important details before completing the purchase. One key factor in our decision was the protection plan. Given that the sofa is light-colored and we have several children, we specifically asked about cleaning coverage. Phil told us the plan included having a company come out to clean the sofa "once a month" if needed. Based on that explanation, we felt comfortable purchasing the plan for $300. We also discussed the option of purchasing an additional piece to make the sectional larger. Phil told us that even if the sale had ended, we would be able to purchase the additional piece at the sale price because we were in the store before the sale ended. The total purchase came to approximately $3,000 ($2,700 for the sofa and $300 for the protection plan). Unfortunately, since the purchase, several issues have arisen: 1. Two days after the sale ended, I called the store and spoke with Phil about purchasing the additional piece. He initially gave me a price, but when I reminded him of our prior conversation, he said the store could not honor the sale price because it was not in writing. This directly contradicted what we were told in-store when we made the purchase. 2. When the sofa later needed cleaning, I called the store to schedule a cleaning. The employee I spoke with, Tamara, was dismissive and unhelpful, and made no effort to resolve the issue. I eventually located another number on my own and was surprised to learn that the protection plan does not include cleanings at all. Instead, I was required to file a claim to see if the issue might be covered. After several days, I was informed that my claim was approved and that a cleaning kit would be sent to me so I could clean the sofa myself. I paid $300 for a protection plan believing it included professional cleanings, not a do-it-yourself kit. This entire experience feels like a bait-and-switch. We relied on the information provided by your salesperson when making a significant purchase, and that information turned out to be inaccurate. This will be the last piece of furniture we ever purchase from Ashley Furniture. We will also strongly discourage our family, friends, and others from shopping here. We feel misled from the beginning, and it is difficult not to conclude that customer satisfaction takes a back seat to sales goals and profit. read more

Good experience buying my sofas at Ashley store Great service Mr Timothy is Great. Answered all my questions and explained to me. Everything is needed to know I highly recommend Ashley store Ask for. Mr Timothy read more

Timothy made the experience great! He was knowledgeable and made the process as seamless as possible

Delivery Review: I don't think the delivery guys get enough credit. I just got our new bedroom set delivered. The two person team was VERY courteous, clean, well groomed and both in a very professional looking uniform. The furniture came wrapped in cloth furniture pads AND srink wrapping. They let me look at each piece for damage before taking it into the house. Assembled everything perfectly, cleaned up all the trash and gone in about an hour. Thanks Ashley !! read more

I purchased tables from the Ashley Furniture on West Broad St in Richmond, VA, for a specific event. When they couldn't deliver on time, I canceled the order. I have been trying to get my money back for over a week now, but it has been a total nightmare. The store tells me to call the Home Office (Accounting), while Customer Service insists it's a store-level issue. I am stuck in an endless loop of 'the runaround' with zero accountability from either side. If you value your time and money, do not purchase from this place. Their lack of support once they have your money is disgraceful read more

Timothy was great helping me pick out a new mattress! Very knowledgeable and friendly!

Timothy helped us find a great mattress. He was knowledgeable and gave us our space. Five stars!

$2000+ recliner is broke 2 weeks after being delivered. Looks get getting a technician out to look at it might be another 2 weeks. I should send the thing back if this is how it's going to be. Edit- after talking with customer care I realized all sales are final and couldn't return the thing if I wanted to. Do not shop here. read more

Timothy was awesome! We got a great deal on some really nice furniture! Would highly recommend Ashley and Timothy to anyone!

NOT pushy, super friendly, knowledgeable, honest and helpful. Highly recommend you ask for Timothy!! read more

we will never buy from them again. Bought a recliner and sectional over $2000. 6 months later all the threads are pulling apar, the one side of the sectional is impossible to recline or open. Tried to discuss with them and a rude rep name Tracy won't do anything, blames us for the furniture tearing apart and offers for us to pay more for someone to fix it. Theyre terrible read more

Not great- we couldn't complete the sale- sales persons weren't helpful and told us credit wasn't a hard pull but credit karma sent email stating it was read more

Timothy was super helpful and knowledgeable and made the whole purchase process as simple as possible. Really appreciate his expertise as we dropped in with only an idea of what we might want and then left purchasing a full bedroom set. read more

Caroline was so helpful from the start! We furnished the full bedroom, mattress included. Thanks, Caroline! read more

Ashley Store - Furniture Stores Near Me - Richmond, Virginia

Hubby and I recently purchased a new home and decided to upgrade our bedroom furniture. We found exactly what we wanted at Ashley Furniture. Our sales associate, Chris, was very friendly, knowledgeable and laid back, which made the experience even nicer! We're very pleased with the entire experience! read more

Ricky at the Richmond store sold me a couch with a 10% discount . After finding out this couch was too big for my apartment I purchased a different couch . I was rushed through the exchange process and he didn't add the 10% - I was assured it would be deducted it was not ! I was also denied the up to 5 years interest ftee and only got one year because I was given the discount !! Because of this I wanted to cancel the 5 years protection that I just purchased the day before and was denied read more

Timothy was polite and helped me purchase a sofa online even though it wasn't in store.

chris is a very kind young man! the selection was good, prices are to be expected for retail furniture store.

Caroline and Kitrinka at Ashley's were awesome. So friendly and provided great customer service. Excited about my new sectional. 5 stars!!! read more

Purchase bedroom set in July 18th 2024 for spare bedroom. On March 16th 2025 bedroom headboard came apart from side board/rail. Contact Ashley's Manufacturer Warranty Department and submitted photos. In response to them it was wear and tear which this is a spare room. This room has only been slept in approximately 20 times . The furniture is only 7 months old. All of this to say be careful of your purchase and make sure you buy extended warranty or look at other furniture stores. read more

Ashley Store - Furniture Stores Near Me - Richmond, Virginia

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Good quality furniture. Knowledgeable salesperson. Quick delivery. Good value. I would shop here again.

Amazing experience shopping at Ashley in Henrico, VA. Timothy was amazing and really helped us through the decisioning process. I had to make a change to my order after the sale, and he was incredibly helpful. The store had great selections and amazing financing options. I am grateful for Timothy and am excited about my new furniture! read more

My husband and I decided to take advantage of Memorial Day sales and our first stop was Ashley, where we found a bedroom set. Worried about buying the first thing we liked, we went to 5 more stores to check out other options -- but didn't see a set we liked as much, so it turns out Ashley had what we were looking for from the beginning! We were helped by Timothy who was very attentive, diligent, and thorough. Very excited about our new bedroom set! read more

We saw a bunch of advertisements on cars and people holding signs that said they were going out of business and had a sale where everything had to go. We go in and it's not going out of business, furniture scuffed, their 'got to go' section was like 3 tables and honestly, everything was overpriced and ugly. Employee was nice. read more

Timothy was great!! Very helpful and kind! No complaints! Five stars! We will come back and asked for Timothy.

I just moved into the area and stopped by here for furniture in my new place. Adeeb was quick to greet my partner and I, but then also made sure to give both of us a little space at first to check out the showroom. Coming from California the salespeople are a lot more pushy and it was a welcome to have a chance to "breathe" first. My partner had a sofa in mind that he wanted to get and Adeeb was able to show us the sofa, along with a different model that they had in the store. The other model was the color that we ended up going with, and he was nice to be able to see it in person! Adeeb was also able to price match the sofa that we wanted with the online price, making it get to our new place that much quicker. When we need future items as we settle in, we will for sure stop by here. read more

Timothy was great! Helped me find the couch I wanted and it was all a breeze. 0% interest for 12 months and a quick delivery time frame were the icing on the cake. read more

Timothy was great in helping us find our perfect sofa! He was patient and very knowledgeable as we pondered our option.

I am 63. My Steve is 75. We are low income living on social security retirement and disability. We do however have savings. Not enough however to purchase three rooms of furniture outright. So we went to Ashley Furniture to look around talk to a salesperson and try to get at least a three year payment plan. When my husband contacted the store he was told there were one two three and five year payment plans. We dealt with a sales woman named Caroline who at first seemed very nice. We told her we needed furniture for small spaces. She led us to a pretty blue couch and we all sat down. She had me fill out a credit application. When I told her my Steve and I had never applied for credit before she was incredulous. "You've never applied for credit before?" I thought her eyebrows would disappear into her scalp. I filled out the obligatory forms. Then Caroline came over and began throwing numbers around. I heard eight thousand for everything 29 percent interest payments of 290 a month. Then she asked me to check off boxes on the form. When I wanted to ask questions like What am I agreeing to those numbers seem awfully high, she would not respond just said You want to get approved don't you?" Unlike the person my husband spoke to Caroline only spoke about a one year payment plan. When we told her my Steve spoke to someone about longer payment plans she said"If you get approved we can work something out." Turns out we were not approved. We are honest people who don't owe anything to anyone we have a clean record, but because we don't have a credit card. .. I felt judged. Caroline said things like"I established credit when I was seventeen." When my Steve explained that we can't afford the 18 percent interest rate she said, "That's the way the world does it why can't you do it?" From my Steve: The reason we don't have a credit card, is because we pay everything we buy in cash, check, or money order. Everyone accepts cash. We don't need a card because we pay everything in cash. And the credit cards charge ridiculous interest rates. It's a ripoff. This is why people in this country are in credit card debt. We are going to a thrift store where it will it cost less. We didn't like Caroline's attitude." From Jackie I was disappointed. I really liked the couch and wanted to deal with Ashley. But now I see my Steve is right. Thrift shops have beautiful furniture and clothes because many people of means donate lovely things some practically new. Caroline is too pushy too into the hard sell. Before we could leave the store she was pushing me to give her an in store review. Well this is our review. Elitist attitudes don't work for us. read more

Per usual, our salesperson Jael was awesome.... We should be receiving this Havalance Dining set on Saturday when they deliver. read more

Ashley Store - 5pc Havalance Dining Set - Furniture Stores Near Me - Richmond, Virginia

Just bought a sofa bed at Richmond store for delivery in Fredericksburg - the whole process was seamless and pleasant. Highly recommend asking if Jael (pronounced yah-el) is on the floor, since he was a big part of seamless/pleasant. Quality of what Ashley has on the floor tells me they deliver a good performance on mid-range home furnishings at an affordable price. And they also offer financing, which is a bonus. read more

Adeeb greeted us when we first arrived. He was friendly and knowledgeable of what was on the floor. He was patient and thorough in showing us all the features of the sleeper sofa we were interested in. Overall it was a great shopping experience and I didn't feel any pressure to hurry up and buy. thanks again Adeeb for your help! read more

Katrinka is an amazing human! She has helped me SO much. Called me when she told me she would, has gone out of her way to help me with my delayed order and has been a joy to work with. Really appreciated her customer service read more

Great selection of furniture and good prices. Almost everything was ready to be delivered two days after purchasing, much faster than other places we checked who wanted multiple weeks for delivery. The worker Jarrell did an outstanding job helping us find the right furniture in our budget. Will absolutely return when needed for future furniture orders. read more

Marcus was very helpful in reviewing options and verifying my purchase decision. Look forward to purchasing more from Marcus at Ashley!

I am so disappointed in my reclining sofa! I am the only person using it and the reclining cushions have to literally be pulled up after I have sat on them reclined. I only weigh 150 lbs.! I have not even had the sofa for a year, so I cannot imagine how bad it will get. I reached out to customer service and was asked to send pictures, which I did. The response I received was they didn't see a problem. So disappointing as I know friends who have had good experiences which is why I purchased there. They certainly do not stand behind their furniture, even with the "warranty"! read more

Marcus was great and offered excellent decor ideas to enhance my purchase. the whole process was very easy and I got a better discount in-store than online. read more

AD was very helpful in the process, made things very easy ! Would recommend to a friend. read more

Ashley furniture experience was great. Salesperson was attentive, gave space but kept checking in and got to the important details. Manager, Katie, was extremely friendly and very helpful. I got the exact sofa I wanted at a great price and set to be delivered quickly. The experience exceeded my expectations. Just wonderful. read more

I gave this store a scathing 1-star review earlier in the month, but they corrected the issue pre-delivery so I deleted the post. Now that I'm not quite so enraged, I'll try to write a fair summation of my entire experience. SHOWROOM: My salesperson was not pushy, but he did lie to me regarding delivery pricing to make the sale, and I'm not okay with that. I believe in integrity especially when it comes to major purchases. Their technology also caused the purchase process to lag on and on. I purchased a chest of drawers and a small sofa chaise. CUSTOMER CARE TEAM: Truly atrocious. Eventually, the issue was sorted after the first person looped back to me and I didn't have to pay the extra delivery fee, but one agent straight up read from a script to me. No empathy. No human aspect. I know that's a horrible job and they must take so much crap, but just a touch of care would have helped substantially​. Management should really pull that call and use it as an example to implement sensitivity training. DELIVERY: The best part of my experience, actually. The two guys showed up at the very beginning of my allocated time so I didn't have to hang around all day and wait for my furniture. They were really personable, clean and efficient. For a second I was afraid my sofa wouldn't fit in my itty bitty studio, but it turned out to be a perfect fit! SURVEY: I found it bizarre that I had to complete a phone survey in person, but I was honest about the experience. I just think that should be sent via email a few days after. FURNITURE QUALITY: I purchased two sofas, a glass coffee table, and two end tables from Ashley about five years ago, so I trusted the quality. Unfortunately, ​my new purchase is already falling short. My sofa is comfortable but doesn't look like it's going to last a long time like my old one. The cushions look a little off-kilter​. I imagine it'll last a couple years at most. My chest of drawers has a few chips that I didn't notice until later and it also feels a bit flimsy now that it's in use. Would I recommend Ashley as openly as I did for the past five years? Probably not. I was going to give them 3 stars, but now that I've re-read my feelings, I'd say it falls under "meh I've experienced better." read more