I spent thousands of dollars on an expensive. Sale & installation well. However, when failed &…read moretagged after just a few years our warranty was denied. What good is a 10 yr warranty if they won't back it up? Shop somewhere else.

Mitchell was so kind & knowledgeable. Mattress buying has had it out for my boyfriend & I! We…read morerecently bought a Tempurpedic in firm, it didn't work out for us. We switched to a Beautyrest in firm and are exceedingly happy about our decision! I can confidently say Mitchell made the entire mattress-buying swap experience Mattress Firm offers their customers more pleasant than we could have imagined. We arrived 45 minutes to close & he was as charged up to help us as if we had come in during the middle of the day. His knowledge of different mattress types, materials, and support levels was impressive, and he answered the overload of questions we had without ever making me feel rushed or pressured despite the time inching to closing as we made our final decision. - Truly an above & beyond employee!

Good service. I needed a split Queen box spring in a hurry. They delivered and set up in two days.read more

Wonderful customer service and great product. Will…read moredefinitely get my next mattress here. They didn't try to upsell me or pressure me into getting more than what I needed or go out of my budget. Their delivery was prompt, polite, professional, and really, what more could you want? Just great.

I literally went to 7 or more mattress stores before making it to Mattress Outlet, which was my…read morefinal stop. I'm glad I was patient, because Mattress Outlet got my money. Don't waste your time anywhere else. Come straight here. And when you do, don't expect a beautiful, fancy showroom. That's not this place. Travis took care of me. He was knowledgeable, patient and gave me a great deal on two sets of good, but off-brand mattresses. Even got them delivered to me the same day for a great price! Sidenote: the delivery guy is a single delivery guy. He can sling those mattresses and box springs, but he's just one guy with cumbersome pieces to work with. I guess they keep the costs down that way. That said, dragging and tossing new merchandise isn't a good idea. One of my box springs had some slight damage on it by the time he was finished. I ended up helping him take stuff upstairs, 'cause he would've dragged it otherwise. He also was a little too chatty asking questions about my place. He noticed everything and asked questions about everything. In any other situation, I'd think he was making note to come back and rob me. Still, I'm giving Mattress Outlet 5 stars. Their prices and overall service are that good. Just be prepared to help the delivery guy (who does NOT set up, ha ha)!

Great service. Great prices. Quick delivery. Very impressed. Highly recommend. Very helpful.read more

We had a very disappointing experience with Red Barn Furniture that stretched over more than a year…read moreand involved repeated product failures and poor warranty handling. We purchased a custom loveseat in October 2024, delivered in December 2024, along with a 5-year extended warranty. Our salesperson, Derek, told us this was the best quality product they sell and assured us that durability would not be an issue. Problems began immediately. During the initial warranty period, the entire unit had to be replaced because the leather arrived with razor cuts from unpacking. After the replacement, service had to return again to replace the reclining mechanism. The loveseat continued to experience structural issues under normal residential use. In September 2025, after another failure, we were told to file a warranty claim, which conflicted with what Derek had told us at purchase about how warranty issues would be handled. From the time the claim was filed, it took over three months for a third-party technician to inspect the loveseat. During that period, Red Barn sent their own technician, who stated there was nothing wrong, despite the ongoing problems. The warranty company later said required images had not been received, yet neither the warranty company nor Red Barn contacted us by phone or email to request them. When a third-party technician finally inspected the loveseat, it was determined to be not repairable. Despite this, the service manager, Grayson, continued to delay resolution and suggested another repair with no timeline. As of January 2026, we are left with a broken loveseat and no meaningful resolution. This was not an inexpensive or entry-level purchase, and the lack of accountability after the sale has been extremely frustrating. Based on our experience, I would be very cautious about purchasing furniture here, especially anything custom or heavily upsold on quality and warranty coverage.

I got a killer deal on a new bedroom set...thanks Red Barn Furniture!!! ROBERT HUDGINSread more

Horrible customer service denying trying beds without using their "scientific" tester to tell us…read morewhat we like. Very rude salesman. Walked out.

If you are in need of a new mattress, stop by MWS ...ask for Palmer! Palmer asked what exactly we…read moreneeded and provided suggestions. He was very knowledgeable about the various types of mattresses. Palmer is a personable associate who went the extra mile to assist us. I highly recommend his services at MWS.

This is truly one of Richmond's retail gems. They have very professional management that will make…read morethe process simple and easy. They have a wide range of high quality furniture, paintings, and mattresses which will fit your preferences to a T. Last but not least, the prices are UNBELIEVABLE for the value! I window shopped several stores before I got to this one and their prices were unmatched, and not at the expense of quality. I would highly recommend anyone looking for any household furnishings to check this place out.

This place is amazing! I went in there with an idea of what…read moreI wanted, and ended up ordering something way better than I had ever imagined! The furniture is so comfortable,- perfectly fitting all the requirements that I need in a mattress and furniture set due to back problems. Not only did I get a new bed set there, I even walked out with a huge flat screen TV and some beautiful paintings. This place is filled with culture! The service is amazing, the whole process is really simple. I worked with the owner of the store to order my new furniture, and he is for sure someone that you can trust from the moment you meet him. There's no scam. No complications. It's the best and easiest furniture shopping that Richmond has to offer!!

Although we already knew which mattress that we wanted (Snow Max), Aaron was extremely helpful &…read moreinformative. I never rate anything 5 stars, hence the 4. It was a good experience.

We ordered a bed, mattress and head board November 26 2025. We were told that it would be delivered…read morewithin 2-4 weeks, before Christmas since it was supposed to be a Christmas present. It is now January 13 and we still do not have our order. We have sent numerous emails and had many phone calls to their customer service. Service agents tell us that they will look into it and get back to us. With the exception of one rep, no one has ever called us back. We have been told many things -- the order was sent to the delivery place and then lost, the headboard never arrived to the delivery company, they would deliver the bed and mattress without the headboard, etc. Every rep seemed to have a different explanation. Meanwhile, we have spent several thousand dollars on a bed, mattress and headboard that were never delivered. I would never recommend this company to anyone and have told numerous friends and neighbors about our experience when they were considering shopping there.

Paid for Mattress removal. Nope. They said they couldn't take it because it had a stain. It was a…read more15 year old mattress!!!! I paid $3000 for a mattress from them. But they broke a deal to take the mattress away to RECYCLE!!! TERRIBLE customer service. Go anywhere else.

I could not be more disappointed and upset with this business…read more I bought three bed sets on the same day. One King Sealy Adjustable bed One King Mattress and box springs and One Queen Mattress and box springs. Needless to say, I spent quit a lot of money. First, they couldn't deliver my bed which was the most important for two weeks. The other two beds were to be delivered a week after purchase. So I had to arrange my schedule for two separate deliveries a week a part. When it came time for delivery for the first two beds, which were to go upstairs, I met the delivery men. Showed them exactly where I wanted each bed to go. With very detailed instructions. The driver did not speak English well so I went outside and told the other delivery man exactly what I had told the first. His response was "I'm not going inside" Like I was crazy for thinking he would! I had to leave so my daughter came over and stayed to let them bring the beds inside and lock up behind them. Minutes after I left my daughter texted me to ask if I told them it was ok to put the beds in my room. I called her and she said they had literally dumped them in my room and took off. They were gone so fast I couldn't catch them and make them come back. When I got back home, they had piled all of the beds in my downstairs bedroom on their sides!!! The split king box springs which are two twins, they had put upstairs. They did not even try to take the king mattress upstairs where I had told them to put it. They also didn't even try to take the queen mattress or box springs upstairs! I had not even showed them my downstairs bedroom or ever suggested they put them in my room! They claimed the king size mattress wouldn't fit upstairs. They didn't even try to take them upstairs!!! Now I can't even get into my room. These two huge mattresses and box springs have been pushed into my room with no consideration of how I am supposed to get in and get my clothes. P There had previously been queen size beds upstairs so I know they would have fit! When I called the saleslady Janna, she suggested I call corporate and "raise hell" My response to her was I didn't buy them from corporate and I was not going to spend the evening on the phone calling around. I told her she needed to call corporate and she told me she would. I never heard back from her. I called multiple times over the next few days. No answer. I had no opportunity to go into the store until today. This entire experience had been a total nightmare. I cannot even get into my bedroom and have had nowhere to sleep for the last week except my couch!!! All this after spending a huge amount of money in these beds!!!!!

This is the closest place I can get a king size Regency mattress. I drove all the way down from…read moreAlexandria, VA in the pouring rain to get this bugger. Sauntering into the store, I come up to the desk with the employee and tell her what I wanted. "I'm sorry, we don't have that model in right now." The lady apologized and quickly looked up the surrounding stores to see which had the model in. You've got to be kidding me, I thought. Clearly not her fault, just bad luck on my part. She told me that they had one at the Southside store and that it was an additional 40 minutes away. I told her I was down from the DC area and I asked if she could give me directions. She took pity apparently and called the delivery truck who was making rounds around the Richmond area and they drove all the way back to their Southside store, picked up my mattress and box springs and then delivered it to the store I was at. No charge. Just to save me some hassle and time. Since it was pouring, they scrounged together additional plastic covers to help cover my purchase and did a quick tie down that would hold until I could buy some real tie downs at the Home Depot just down the street. Fast Forward a few hours and I'm back home, panting from carrying up that damned heavy mattress up the stairs to my apartment and I get an odd 804 area code number. It was the employee calling just to see if I got back to Alexandria safe and sound without having the mattress fly off on I-95. Great customer service, friendly sales associate and deliverymen, and great follow up. Not to mention the new mattress and box springs on my king bed is amazing and I sleep like...well a king now.