Mitchell was so kind & knowledgeable. Mattress buying has had it out for my boyfriend & I! We…read morerecently bought a Tempurpedic in firm, it didn't work out for us. We switched to a Beautyrest in firm and are exceedingly happy about our decision! I can confidently say Mitchell made the entire mattress-buying swap experience Mattress Firm offers their customers more pleasant than we could have imagined. We arrived 45 minutes to close & he was as charged up to help us as if we had come in during the middle of the day. His knowledge of different mattress types, materials, and support levels was impressive, and he answered the overload of questions we had without ever making me feel rushed or pressured despite the time inching to closing as we made our final decision. - Truly an above & beyond employee!

I spent thousands of dollars on an expensive. Sale & installation well. However, when failed &…read moretagged after just a few years our warranty was denied. What good is a 10 yr warranty if they won't back it up? Shop somewhere else.

Good service. I needed a split Queen box spring in a hurry. They delivered and set up in two days.read more

Wonderful customer service and great product. Will…read moredefinitely get my next mattress here. They didn't try to upsell me or pressure me into getting more than what I needed or go out of my budget. Their delivery was prompt, polite, professional, and really, what more could you want? Just great.

I literally went to 7 or more mattress stores before making it to Mattress Outlet, which was my…read morefinal stop. I'm glad I was patient, because Mattress Outlet got my money. Don't waste your time anywhere else. Come straight here. And when you do, don't expect a beautiful, fancy showroom. That's not this place. Travis took care of me. He was knowledgeable, patient and gave me a great deal on two sets of good, but off-brand mattresses. Even got them delivered to me the same day for a great price! Sidenote: the delivery guy is a single delivery guy. He can sling those mattresses and box springs, but he's just one guy with cumbersome pieces to work with. I guess they keep the costs down that way. That said, dragging and tossing new merchandise isn't a good idea. One of my box springs had some slight damage on it by the time he was finished. I ended up helping him take stuff upstairs, 'cause he would've dragged it otherwise. He also was a little too chatty asking questions about my place. He noticed everything and asked questions about everything. In any other situation, I'd think he was making note to come back and rob me. Still, I'm giving Mattress Outlet 5 stars. Their prices and overall service are that good. Just be prepared to help the delivery guy (who does NOT set up, ha ha)!

Great service. Great prices. Quick delivery. Very impressed. Highly recommend. Very helpful.read more

We found a great leather living set and paid a lot less than we would have from the manufacturer…read more Service was great. Pieces came in under one week- we were told 14 days. So, in all areas Red Barn exceeded our expectations.

We had a very disappointing experience with Red Barn Furniture that stretched over more than a year…read moreand involved repeated product failures and poor warranty handling. We purchased a custom loveseat in October 2024, delivered in December 2024, along with a 5-year extended warranty. Our salesperson, Derek, told us this was the best quality product they sell and assured us that durability would not be an issue. Problems began immediately. During the initial warranty period, the entire unit had to be replaced because the leather arrived with razor cuts from unpacking. After the replacement, service had to return again to replace the reclining mechanism. The loveseat continued to experience structural issues under normal residential use. In September 2025, after another failure, we were told to file a warranty claim, which conflicted with what Derek had told us at purchase about how warranty issues would be handled. From the time the claim was filed, it took over three months for a third-party technician to inspect the loveseat. During that period, Red Barn sent their own technician, who stated there was nothing wrong, despite the ongoing problems. The warranty company later said required images had not been received, yet neither the warranty company nor Red Barn contacted us by phone or email to request them. When a third-party technician finally inspected the loveseat, it was determined to be not repairable. Despite this, the service manager, Grayson, continued to delay resolution and suggested another repair with no timeline. As of January 2026, we are left with a broken loveseat and no meaningful resolution. This was not an inexpensive or entry-level purchase, and the lack of accountability after the sale has been extremely frustrating. Based on our experience, I would be very cautious about purchasing furniture here, especially anything custom or heavily upsold on quality and warranty coverage.

Great service at time of purchase. But need them to return an email I sent about a warranty claim…read more Bought a pretty expensive bed for it to have worn out in under 5 years. Not the store's fault, but with a 20 year warranty, I'm gonna need some help.

Their salesman was friendly and helpful. They delivered the mattress to my apartment and placed it…read morein my bed frame.

I had never been mattress shopping before and I headed out ready to visit several different stores…read morein the area. We were immediately greeted by Lindsey who was extremely knowledgeable and friendly. I knew within about 5 minutes that she would help me find a mattress that was perfect for me and my budget - and she did! Overall it was a great experience and I highly recommend Mattress Warehouse of Short Pump and specifically Lindsey if you're in the market for a mattress. Side bonus: You'll learn more things about mattresses than you ever thought possible - which definitely helped me in choosing the right one!

Horrible customer service denying trying beds without using their "scientific" tester to tell us…read morewhat we like. Very rude salesman. Walked out.

This is truly one of Richmond's retail gems. They have very professional management that will make…read morethe process simple and easy. They have a wide range of high quality furniture, paintings, and mattresses which will fit your preferences to a T. Last but not least, the prices are UNBELIEVABLE for the value! I window shopped several stores before I got to this one and their prices were unmatched, and not at the expense of quality. I would highly recommend anyone looking for any household furnishings to check this place out.

This place is amazing! I went in there with an idea of what…read moreI wanted, and ended up ordering something way better than I had ever imagined! The furniture is so comfortable,- perfectly fitting all the requirements that I need in a mattress and furniture set due to back problems. Not only did I get a new bed set there, I even walked out with a huge flat screen TV and some beautiful paintings. This place is filled with culture! The service is amazing, the whole process is really simple. I worked with the owner of the store to order my new furniture, and he is for sure someone that you can trust from the moment you meet him. There's no scam. No complications. It's the best and easiest furniture shopping that Richmond has to offer!!

Although we already knew which mattress that we wanted (Snow Max), Aaron was extremely helpful &…read moreinformative. I never rate anything 5 stars, hence the 4. It was a good experience.

We ordered a bed, mattress and head board November 26 2025. We were told that it would be delivered…read morewithin 2-4 weeks, before Christmas since it was supposed to be a Christmas present. It is now January 13 and we still do not have our order. We have sent numerous emails and had many phone calls to their customer service. Service agents tell us that they will look into it and get back to us. With the exception of one rep, no one has ever called us back. We have been told many things -- the order was sent to the delivery place and then lost, the headboard never arrived to the delivery company, they would deliver the bed and mattress without the headboard, etc. Every rep seemed to have a different explanation. Meanwhile, we have spent several thousand dollars on a bed, mattress and headboard that were never delivered. I would never recommend this company to anyone and have told numerous friends and neighbors about our experience when they were considering shopping there.

I was recently in the market to purchase a new mattress -the one i had was nice but it was in need…read moreof replacing (besides, I wanted a bigger bed). So, after many trips around town to places like Haynes (with pushy salespeople) to Mattress Discounters (where they completely ignore you), I decided to walk into Mattress Warehouse. I had only previously stopped in for a mattress cover for a friend so they could store their spare bed in a bed bag. After deciding they had good service the last time, I figured I would stop in and see the selection of beds they had available. I met Kevin, a very kind salesman that was very knowledgable about the various types of beds available. After doing a test to see which bed fit my needs best, Kevin was kind enough to show me various beds he had available in store for purchase that would fit me and my sleeping needs best. It did not take me very long to find what I needed - and within my price range- and after only a short time in store, I walked out with a new bed to take home. I was not only happy to find someone who was knowledgable about their inventory but was also kind enough to go through the many types of beds as well as help me find the one that best fit my needs. I would completely recommend Kevin and Mattress Warehouse to anyone who is looking for a perfect bed within their price needs. And, I can honestly say since having the bed, I have had not only good nights sleep but I have not woken up with any pains/discomforts. Kevin is very knowledgable and I recommend talking with him if you stop in!

Paid for Mattress removal. Nope. They said they couldn't take it because it had a stain. It was a…read more15 year old mattress!!!! I paid $3000 for a mattress from them. But they broke a deal to take the mattress away to RECYCLE!!! TERRIBLE customer service. Go anywhere else.

This is the closest place I can get a king size Regency mattress. I drove all the way down from…read moreAlexandria, VA in the pouring rain to get this bugger. Sauntering into the store, I come up to the desk with the employee and tell her what I wanted. "I'm sorry, we don't have that model in right now." The lady apologized and quickly looked up the surrounding stores to see which had the model in. You've got to be kidding me, I thought. Clearly not her fault, just bad luck on my part. She told me that they had one at the Southside store and that it was an additional 40 minutes away. I told her I was down from the DC area and I asked if she could give me directions. She took pity apparently and called the delivery truck who was making rounds around the Richmond area and they drove all the way back to their Southside store, picked up my mattress and box springs and then delivered it to the store I was at. No charge. Just to save me some hassle and time. Since it was pouring, they scrounged together additional plastic covers to help cover my purchase and did a quick tie down that would hold until I could buy some real tie downs at the Home Depot just down the street. Fast Forward a few hours and I'm back home, panting from carrying up that damned heavy mattress up the stairs to my apartment and I get an odd 804 area code number. It was the employee calling just to see if I got back to Alexandria safe and sound without having the mattress fly off on I-95. Great customer service, friendly sales associate and deliverymen, and great follow up. Not to mention the new mattress and box springs on my king bed is amazing and I sleep like...well a king now.