I love my mattress but I paid to have mattress taken away and they refused to take it due to a…read morestain. They said they would send me 50 dollars back as of this date they have not! I don't think I would go to them again! They should say as long as it doesn't have any damage! But who gets rid of a perfect mattress! I'm really ticked about it!

Problem with this Company Customer Service! Paid for a…read moreDaybed and it did not deliver! Ordered the Daybed in Richmond and Customer Service is in New York!!!!

So far, so good. walked in on a saturday not planning to purchase anything but ended up getting…read moreapproved and found the perfect sectional for my new living room. Mr Andre walked me through the approval process, very knowledgeable in the furniture and overall had really good customer service. He said that delivery should be taking about a week/ 2 weeks. so we shall see :) I'll have an update in about a week or so UPDATE* Got the furniture delivered on 7/15, which was perfect because that was my move in day too. They came @1pm, which was right on time. Put the furniture together, i was able to thoroughly inspect it before singing anything. They also had me personally speak with a customer rep for ashley delivery just to insure that everything was done to my liking. Thought that was neat. But all in all, the furniture has added a beautiful touch to my new living room, I get tons of compliments on it. This process was almost searingly seamless. I was expecting to go through a hassle based on previous reviews. I'm actually impressed! Thanks Andre & Ashley :)

I have, by far, had the worst delivery experience with Ashley, and I WILL NEVER BUY AGAIN. I have…read morebeen waiting for 3 weeks for a chest that I purchased off the floor. Was supposed to be received today, scheduled and ready, only to receive a call that "It didn't make the truck", all nonchalant with an "Oh well" attitude.. I can't believe I am still dealing with this 3 weeks later. I've been calling Customer Care all morning. Was on hold for 47 min only to have my call answered in Ft Lauderdale. I quit. Customer Serivce is dead with Ashley

This is truly one of Richmond's retail gems. They have very professional management that will make…read morethe process simple and easy. They have a wide range of high quality furniture, paintings, and mattresses which will fit your preferences to a T. Last but not least, the prices are UNBELIEVABLE for the value! I window shopped several stores before I got to this one and their prices were unmatched, and not at the expense of quality. I would highly recommend anyone looking for any household furnishings to check this place out.

This place is amazing! I went in there with an idea of what…read moreI wanted, and ended up ordering something way better than I had ever imagined! The furniture is so comfortable,- perfectly fitting all the requirements that I need in a mattress and furniture set due to back problems. Not only did I get a new bed set there, I even walked out with a huge flat screen TV and some beautiful paintings. This place is filled with culture! The service is amazing, the whole process is really simple. I worked with the owner of the store to order my new furniture, and he is for sure someone that you can trust from the moment you meet him. There's no scam. No complications. It's the best and easiest furniture shopping that Richmond has to offer!!

Awesome service and selection! Stephanie will work with you to find your perfect furniture and will…read morebe transparent every step of the way! Highly recommended!

The staff and the owner of the furniture store were amazing. They made me feel like I had a…read morepersonalized experience and were willing to take the time to make sure I was happy with my purchase. They were also able to quickly deliver the furniture which made my day. The products and price points they have here are great. So much better than other stores I've shopped at. The associates were transparent and did not relay on tricky sales practices like most stores. Thanks so much for making one piece of my move easy.

I ordered a custom set of Kincaid bedroom furniture with a lead time of 10 weeks. it should have…read morebeen six weeks, but since this is now imported rather than being made in American this was acceptable. Now after multiple delays, it looks like it will be 18 weeks. I am so unhappy with Henrico Furniture and Kincaid. I got more furniture to purchase and will not use either again.

I am unsatisfied with the purchase I made with this company. I ordered a piece of furniture from…read morethis company. I was told the furniture would take 10-12 weeks to receive, but it actually took 14 weeks. The piece of furniture was delivered with a damaged leg. I was told by the owner who made the delivery that he would get a new leg to replace the damaged one. The day after the delivery in a phone conversation with the other owner, I was told she ordered the replacement leg today. I have phoned the company many times over many months requesting information concerning the replacement leg, but the owners have not returned any of the many calls I made to them. I will not use this company again for purchasing furniture, since it has been an unpleasant experience.

Please just do not waste your time shopping here, don't bother buying their "warranty" that's more…read moreof a headache then anything you will ever go through. Had a fridge just stopped working one day, tech came out and tried to fix it, he said "well I screwed up as expected so you'll be getting a new fridge" here I am almost a week later and they've rescheduled the delivery of this fridge now twice without me being aware. Just take your money somewhere else!

Don't ever buy anything from these people. My bill is due on the 1st and they will call me 7 times…read morein one day, Saturday and Sunday. I hate ever opening an account. Buy from somewhere else!!!!!!!!!

Awesome customer service! When our brass bed was damaged in a move we thought it would have to be…read moresalvaged. By chance I found their name plate on the bed frame and contacted them for assistance. We were able to get the parts and information on reassembling the broken pieces. Quality bed and after years of neglect it looks like new after polishing!

I ordered an iron bed from brass beds of Virginia and they were very professional and…read moreaccommodating. From the very first contact Patti went out of her way to help me figure out the configurations if the bed that I wanted. She has been easy to deal with and always answered all of my questions. From custom ordering to shipping everything went very smoothly. I had my beautiful custom iron bed and they even put an engraved plaque with my name on it. In about a months time. Maybe less! Delivery company was a breeze. They were punctual and helpful also. There was nothing that I did not like about this company from start to finish.

This was my first time visiting this at home location, I usually frequent the one in Midlothian…read more They are very similar but I think this one might be slightly bigger. I came in here looking for ideas for the spring/summer and boy they didn't disappoint. A lot of items were also 25% to 50% off which help a lot. Don't forget to sign up for emails because you get really good coupons.

Great store. They have EVERYTHING for decorating a home. Well, except everyone bought up all the…read moregood runner rugs haha. Perfect place for all kinds of wall hangings , not to mention the gazillion other home decor and functional items . Good prices and if you join the club, which is free, you can get coupons. This store is very clean and well organized, probably better than the midlo store. Nice staff too. Looking forward to going back.