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    Ashley Store

    1.8 (60 reviews)
    Closed 11:00 am - 7:00 pm

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    10 instead of 12 inches

    Me and my Wife went to buy a bed from Ashley Furniture on Laburnum in Richmond Va and we explained to the salesman that were buying a mattress and boxspring for her apartment could we get it delivered to our house and he said that is fine. We purchased it on 8/23 .We told the salesman she doesn't move in until 9/23 and he said that was fine. Well we received the bed in a box,so it had to expand for 24 to 48 hours. We let it expand for 36 hours, It was a 12 inch bed but only expanded to 10 inches by the third day. We call the week of the 21of September and first told its only 2 inches. We proceeded to email a case manager. Sent pictures. Later was told the warranty was voided because we moved it from one house to another. This cost us 1000 dollars total. Never will do business with them

    Difference In couch cushion height? Breaking in won't fluff. Address please
    Lisa M.

    No accountability! GM HUNG UP ON ME. Finally get in touch with GM Eric and he hangs up on me!!! Kim is admittedly avoiding calls. Please don't do business here. Likely will sue for my monies back. Record all calls also! Waiting on communication regarding delivery post $2500 purchase. Would love to give great reviews however leaving with no formal receipt or order number, having monies withdrawn, and zero info on delivery has made me weary of my choice. Will update review with communications from company and sales rep. As one must be available for delivery to give work a heads up is a must. Was told I would be contacted that evening with delivery date and two weeks has elapsed with no further updates. To cancel order will be next move and certainly won't recommend unless or until I receive communications and an order number. As of now Ashley has $2500 of my monies and my product is ... who knows. Not courtesy update from Ashley (Eric GM). Please address difference in cushion height.

    the ripped area of where the delivery drivers where too careless with my couch.

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    3 years ago

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    Ashley H.

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    26 days ago

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    10 months ago

    so far so good. Zishun was great but have not received furnit ylet so more review to come.

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    1 year ago

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    2 years ago

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    7 years ago

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    Ashley H.

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    2 years ago

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    3 years ago

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    Ashley H.

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    3 years ago

    They do not call you back or care about you as a customer once the sale is made. No follow up period!

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    Ashley H.

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    4 years ago

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    4 years ago

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    3 years ago

    Great service from Andre when we purchased our new recliners!

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    3 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    7 years ago

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    Ashley H.

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    4 years ago

    We had excellent service from Andre Buckingham. A very knowledgeable salesperson. I would recommend going to see him.

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    2 years ago

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    5 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    8 years ago

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    4 years ago

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    4 years ago

    This store stole my money and will not refund me. Do not shop here. They are liars. Go anyyywhere else.

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    5 years ago

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    4 years ago

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    6 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    8 years ago

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    6 years ago

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    3 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    6 years ago

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    5 years ago

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    8 years ago

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    Ashley H.

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    5 years ago

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    9 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    6 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Had the pleasure of working with Maurice at this location.

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