Beautiful furniture... HORRENDOUS CUSTOMER SERVICE AND DELIVERY SERVICES…read more.. The level of inattention to detail and lack of quality control displayed throughout this process is astonishing. Bringing the wrong side of a sectional that needed replaced due to quality control issue after MONTHS of delays truly defies understanding and logic. I expect much higher standards of customer service and quality assurance. I ordered my couch in August, it is now November and I still do not have a fulfilled order. Will not be purchasing from this company ever again.

Arhaus has great furniture but their ability to deliver that furniture and do what they say is…read morelacking greatly. As such they make promises they can't keep which results in a horrible customer experience. I ordered furniture in March 2024 with a promised delivery date of May 20th. I planned and scheduled this well in advance to assure I had furniture after closing on my new home on May 17th. In plenty of time for my housewarming dinner party scheduled for 6/2. While I did receive some of the furniture, I am still waiting on my dining table. After the 5/20 date was missed I was told it would be here by end of May. I called end of May and was told early June. Obviously I had to cancel my party. Then when June came around I was told it would be first week of July. Then a glimmer of hope .....I received a call around June 7 from my salesperson (Diane) stating the table was unloading and I should have it within a week or so. As such I reschedule my party for 6/29. After all this , a week later I find out that even though the table is here it cannot be delivered to the shipper for another two weeks due to current truckloads being full!. Come on guys.....this is ridiculous. I find it hard to believe you cannot get one table on the next truck after all my previous delays. Horrible customer service! Once again I am canceling my dinner party thanks to Arhaus taking no accountability for doing what they promised. I have called 3 times this week with no one being able to make what they promised happen. Obviously I will never purchase from them again and I am unable to give a good recommendation to family and friends. Improve your delivery logistics , do what you promise, or at least compensate the customer for their aggravation and loses.

The sales staff is fabulous and gracious. They went above and beyond to ensure that I would be…read morehappy with my purchase of the Richmond Bed. I have had the best experience with Owen Suters furniture and highly recommend this company to others who want beautiful furniture. You know you are working with a great company when the owner get's involved to make sure you are satisfied.

Been here several times and know the owners by name. Very friendly and good customer service…read more Always leave out with a good deal. Also hubby likes he doesn't have to assemble furniture, can just take it off the floor!

*** Shopper beware**** I think they might use different names but this was 5519 Pride Rd. suite B,…read moreright off of Midlothian. Va Furniture Outlet #804 #Richmondva The value is cheap please don't waste your money . First it is an up charge to get the item already assembled. Example a dresser would be $20 To get the one from the floor. the front panel pieces broke off as we were getting out the care . This was a total disappointment. They offered for me to pay half price to come back and get another one out of the box. I said no that makes no sense. I just paid extra $20 to get One off the floor. The quality was poor I would pay more for value. Visually some of the sofas look extremely low, like missing legs like sitting on the floor.

Love the mattress! It was a little firmer then the one we sat on in the store but still love it…read more The reason for the deduction of two stars was for the delivery. We had them deliver the mattress but chose not to pay the setup fee, since we already had the frame set up with our existing bed. The delivery guys said that they couldn't bring the mattress to the bed room as that was considered "setup". They would only drop it in the entryway or foyer. The master bedroom was 15 steps away on the same floor in a open floor plan house. The route had nothing blocking the path and was clear of furniture. I ask if they could just bring it to the doorway of the bedroom. After threatening to cancel the order they relented and sarcastically made a big deal about moving it the 15 steps. Really spoiled the whole purchase experience.

If you get a chance stop by the original mattress factory…read more 804-272-4555 I went to the one in Midlothian and it was a great customer service experience. Quality mattress of all types and they hire locally. I was tempted to buy a bed in a box but I'm glad I didn't go that route. Call 804-272-4555 They even have the mechanical beds which were a lot cheaper then the sleep number place. When you shop around you will see the difference in this company versus the others. Support local !!! Shawn and Adam were wonderful.

I was very please with our Mega Office Furniture /Supply Room Company sales person Tom Ward, as…read morewell as everyone else in the store. I was able to find a supportive chair within my office's budget and our sales person adjusted the chair I purchased so that it fits perfectly.

Don't bother shopping here for home office furniture. I purchased an extremely expensive variable…read moreheight desk from them. After 6 months of use, it no longer works. The sales folks at this store were unwilling to assist in determining if there's a warranty or providing service to fix the problem. I am opening up a regional office next spring and I will not be using them to source our office furniture needs.

Their salesman was friendly and helpful. They delivered the mattress to my apartment and placed it…read morein my bed frame.

Brock and Jackie helped us pick out the mattress that was perfect for us and fit in our budget!…read moreThank you!

Would not honor warranty. 25y flooring went bad in less than 5. That particular flooring was…read morediscontinued. They gave me left over flooring to replace it. Every single box they gave me had damaged edges. When I complained, the told me that I accepted the replacement flooring so I was out of luck.

NEVER BUY FROM LUMBER LIQUIDATORS. I put the Bellawood flooring down throughout my house, and in…read morejust over 1 year it is full of splits, cracks, and dangerous splinters. After endless hours of emails and calls, they will NOT honor the 30 year warranty. They conveniently blame it on bankruptcy, YET they still sell this horrible product.

Sophisticated, curated American antiques. This family business has buildings of restored period…read moreantiques. A delight to visit.

Too expensive for my blood, but maybe not yours! Occasionally you may spy a bargain! Classic…read moreantique pieces for the discriminating taste. Beautiful furniture, décor, lamps, artwork, rugs and so much more. Many gorgeous Asian inspired vases, plates, urns and planters. The rooms are aesthetically pleasing, perfectly appointed, like walking back in time. I loved the wooden cupboards, the corner cupboards and all the dining room tables. I am drawn to marble top tables (I have one at home) and they have a several in the shop. I also collect pewter, and they offer a nice selection of candlesticks, serving ware and more! The inventory of mirrors, brass pieces, and glassware is something to see! The people here are helpful and knowledgeable, feel free to pick their brains! They know antiques and history! But more than sales, they offer restoration, repair and appraising services too. For fine quality, immaculately designed antiques, this place is worth walking through the Gates!