We dealt with Amy Majors the whole time and it was a great experience, she spent a lot of time helping us find the perfect rug with with her eye for detail. We came in just to look hadn't really determined what size would work but after determining the size that would work she let us know a rug we would probably like that had just come in and she was right and we came in and bought it. There was a large selection of all sizes and prices and our 9x12 came at a great price and being Memorial weekend we received 15% off Great experience ! read more

I had heard about Capel after I had done a ton of research on area rugs. I loved their selection and their website was super helpful. They had what I was looking for, which is not a typical pattern or color. They were also super helpful in the store and I would go back there again. read more

The Salesforce was very helpful. Great selection of quality rugs and good prices. I found what I wanted in the store and ordered one that will be shipped to the store for pickup read more

Great staff and great rugs at a discount. We furnished our new home with their rugs. Absolutely love them.

Great experiences! We've been in a few times lately. Each time we were promptly asked if we needed assistance. There wasn't any pressure to make a quick decision. The beauty and quality of the rugs are impeccable. Wish I had more floor space to buy more!! read more

Ms. Liveman is incredibly rude. I've had the displeasure of her customer service 2X and I will not return. The store manager, McKenzie is delightful but not enough to make up for the poor treatment. She had the gall to say "you're welcome" with an indignant tone under her breath when I suppose she didn't hear that I said "thank-you" after a transaction. The selection is lacking unless you want a braided rug and the prices are high for accent rugs. I plan to buy at Shades of Light. read more

Lots of stuff from which to choose. Helpful sales staff. Great sales. But it would have been an easier experience shopping without my husband, or least if he and I had the same taste. read more

We recently built a new home in a completely different style than our previous home; transitional vs farmhouse. Fully open floor plan, miles of hardwood. I was sure of the furniture, but with 3 dogs, I certainly wasn't spending for fine wool or silk in every area. The two salespersons I worked with at Capel Richmond were stellar. They spent hours with me "trying on" different rug styles and colors against photos of my furniture. They dropped anything I asked to see without hesitation. They guided me to options that work for us without feeling pushy or "managed". They helped me mimic more high style expensive looks with dog-friendly materials. The showroom is neat and organized, and large enough to get a sense of the carpets. While the "on hand" selection is a little limited, they represent everything available on the website very well. You can at least view a style or manufacturer in one size and order the other. One of mine that was not in stock took 6 days or get to the store. That's incredible these days. I did a lot of shopping for this house. Every room is new. These folks were the best of the bunch. Sales is a craft, as is design, and they do both well. Oh yeah, did I mention that the rug every room is absolutely what I wanted in there? It is. Zero compromise. Good Job, Capel, we'll be back. read more

Capel Rugs - With some furniture placed; same rug, different corgi. - Rugs Near Me - Richmond, Virginia

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I was surprised that Capel doesn't have as many contemporary rugs as I expected. Lots of traditional stuff, but one thing they can do that's pretty cool is custom make a rug for you... with limited design options. Unfortunately, nothing worked for me. read more

Both ladies at the front today were so rude and unwelcoming. Asking for help was like pulling teeth, so disappointing considering I'm in the market for 2 new rugs for my new home. What a bummer! read more

Love both the furniture and rug selection. We were able to find something both me and my husband liked. We furnished our entire living room at a reasonable price. The sales folks were great helping us to pick items that all went together. We will shop here again! read more

A beautiful (and large) selection of rugs and home accessories to choose from. Helpful, friendly and knowledgeable staff...I always enjoy my trips there. You can find great sale item bargains, too! read more

Purchased a rug and when we unrolled it, the rug was damaged from the hooks they are hung from. I called and was told to bring it right in. I did and was treated like dirt by the sales lady. She was rude and accusatory. Told me it was my fault that I let mice get to the rug. They did reluctantly exchange the rug because I reminded of them of the "hard sell" they gave me on the return policy. Called the corporate office to complain. They were apologetic and promised the store manager would call me. It's been weeks and I have heard nothing. I'm thinking that people looking for carpets should go elsewhere. The sales lady is rude and disrespectful to customers, corporate does not seem to want to fix the problem and you Sandi d better carpets for less elsewhere is Richmond. read more

Stopped by here yesterday looking for simple nursery rug, came away wanting everything in the store. Great rugs but didn't realize they had so many awesome furniture pieces! Saleswoman was extremely knowledgeable and helpful - plan to save up and go back again. read more