I ordered a 4 piece set of brown poly stone tall long legged jazz band musicians from bed bath &…read morebeyond. They delivered 1 piece of the set and said that they delivered the set. I paid over $155.26 not just for 1 piece but for a set that they had advertised. I am so disappointed in this.

I placed my order on 12/4/2020 for two items a Cuisinart Coffee Maker for Pods and Google…read moreChromecast with Google TV and my coffee maker was supposed to be delivered same day & was NOT. Now my Google device should have been received by now and won't ship till tonight 12/14/2020. COVID-19 DID NOT CAUSE THEM TO NOT HIRE AMERICAN CUSTOMER SERVICE OR GIVE ACCURATE SHIPPING TIMES, delays can be factored in but are not, even same day order was not given to Shipt until after midnight, even then it was ONLY BECAUSE I CALLED SHIPT that they new about it!

I was working within a tight budget. Brandon showed a selection of tiles that suited me personally…read morewhile still keeping within my budget. The service area kept me up informed of dates I could pick up supplies. Just a great group to work with.

Upon our first visit to Mosaic Tile, we picked tiles and accents for over 10 bathrooms and other…read moreutility rooms. Our assistant helped us make good selections. The story goes sharply DOWNHILL from here. Our 1st assistant quit a couple weeks later. So, upon our next visit we worked with another representative who had to get up to speed with all our selections. We made a couple adjustments with her. A couple months later, when it came time to order all our material, Mosaic called and said they didn't have enough material for 2 of our bathrooms (one of which was the master bath!) Our assistant wasn't available, so we scrambled to work with yet a 3rd representative in an attempt to make suitable substitutions. So stressful. We had a car accident on the way home. In the course of all this turmoil, Mosaic ended up not sending enough material to our job site and they also made an error on one of the accent tiles for one of the bathrooms. As a result, one of our bathrooms looks terrible. By the time we saw their mistake, it was too late for them to rectify. I'd like to give Mosaic the 1 star they deserve. Every time I'll walk into our wetbar bath, I'll cringe and remember how Mosaic screwed up our order. Each person who uses our wetbar bath will hear about how Mosaic screwed it up. SUMMARY: If you have a whole house to order for then do not trust them to get your order correct. You'll probably work with 3 or 4 different people over the course of your ordering process. You'll likely have the same level of mistakes with no accountability. I wouldn't trust Mosaic with an order ever again. The only reason I'm giving 2 stars instead of 1 is that they were nice folks. TIP: Make sure you get a print-out of your order BEFORE THEY START INSTALLATION so you can confirm. Mosaic never showed us our order or asked for sign-off or confirmation. No wonder they made so many mistakes. Really, really unprofessional. *** UPDATE*** Later, we realized Mosaic installed tile incorrectly in every room they worked on. We asked for 1/3 offset (staircase pattern) and got a mixture of 1/2 offset and something else. We reached out to management and received no reply. Updating review to 1 star. *** UPDATE *** Later, we finally received a reply in which we were blown off with no offer to fix anything. Remember folks, get a print-out of your order otherwise you'll be holding an empty bag like us and Mosaic will laugh you off.

ARTISTIC DESIGN outshines others in the industry. They understand the value of customer service…read moreand are conscious of giving their clients the best! They even provide the capability to watch their artisans at work through a glassed in window to their workshop! Lots of inventory on site to help with ideas and answer questions. It is so refreshing in this day and age to see a business who values customer service. Top notch Company. Thank you!

Wonderful outfit to deal with. Quality, expected, timely results. Appreciated how easy they were…read morewith adjusting the order and schedules. Made sure the customer was satisfied. Highly recommended

This is the absolute worst place to order cabinets. When ordering mine they ordered the wrong color…read moreand refused to expedite the right cabinets so my job took longer than was needed. They also tried to blame their mistake on me saying I ordered the wrong color which I did not. No compensation was offered for their mistake. This is not good business to deal with at all.

Cabinets were delivered quickly. That said you get what you pay for. Soon after installation, a…read morecouple of doors let loose at the hinge, the kitchen cabinet jury rigged to be a bathroom cabinet front panels shifted and I noticed that a very prominent bottom panel of my kitchen cabinets was split by a nail. The jury rigging of the bathroom cabinet was never fully explained to me. When I called to complain, I found myself giving support to this company's very unprofessional salesperson. Appealing to corporate did not produce satisfactory results either. With a plethora of other options in the city of Richmond, I would go somewhere else.

Great personal service that you don't see anymore. Larry is easy to work with. Had great…read moresuggestions. Delivery was top shelf. We need more companies like this. Don't hesitate to visit. Extremely satisfied.

We have been doing business with this business since 1991 when they first installed our gas…read morefireplace. Over the years we have continued to call them for maintenance and to install new logs, and a screen front. The products have always been excellent! Each time they have done a stellar job. Their customer service has always been exceptional. The installers, each one that came were professional, neat, and very knowledgeable. Our very recent call was right before Christmas. In spite of them being very busy and it being later in the day, Larry called LJ, who just had finished a call nearby. LJ immediately turned around and came by to fix the issue. He too, was efficient, neat and informative. We were so impressed by his attention to detail as well. He did not leave until everything was perfect. In this day and age it is a challenge to find businesses that care so much about their customers and their products. We will always call them for our fireplace needs. They are among the very best!

Our house was a total loss from a fire. The best decision we made during this complicated time was…read moreusing RVA Restorations. They empathized and really cared about what we wanted for our home in the rebuilding process. We were able to take our time and never felt rushed to make up our minds about reconfiguring the home or deciding on something such as the finishes. We would also like to add that they really know their way around all of the intricacies that the insurance company can sometimes make even more difficult. These guys our great. They truly delivered on our dream home!

If you enjoy total aggravation, hire RVA. We were told it would take 3 to 4 months before our house…read morewould be done. No, it took 11 months because we had to fire RVA Restoration due to their incompetent sub contractors and an argumentative superintendent. If you choose them, be prepared to oversee everything they do or you will be sorry. They don't even deserve ONE star! We made the unfortunate decision to choose this company for restoration work. They are highly unprofessional and incompetent. Do not make the mistake of thinking they will finish your project skillfully or on time. You are better off finding qualified tradesmen specializing in specific areas, who care and take pride in the work they do. This company is nothing more than an embarrassment to the industry. They will do low-grade work and leave your home worse off than it was.

RVA Choice Kitchen And Bath did a full Reno of our master bath last year. We had a recent problem…read morewith the tub drain and Davy came out, assessed the situation, and Fixed It! Thank you Davy

From the owner: RVA Choice Kitchens and Bathroom of Henrico, VA, specializes in beautiful kitchen and bathroom…read moreremodels. Our licensed contractors listen carefully to our clients' needs to create the remodels of their dreams. We also offer custom cabinetry and closet organization. We pride ourselves in our quality work and our excellent customer service. Call RVA Choice Kitchens and Bath today to get started. Since we began the company it has been our mission at RVA Choice Kitchen & Bath to have every customer recommend us. History has shown that if we create an outstanding experience for you that exceeds your expectations from that moment you walk into our showroom to the completion of your project, you won't be able to help but talk about it. But in order for you to have a great experience, it has to be more than a showroom, one-stop shopping convenience and the finest products lines. We have to have the best people and processes to provide it to you. Our company and culture has been designed with you in mind. Our processes, computer systems and our people's focus on kitchens and baths will make your experience positive and fun. Whether you are building a high end kitchen or just updating a rental unit, you should be confident that RVA Choice will make it an experience that you can't help but talk about. All great designs begin with a single dream. Your dream. Our people are ready for your questions and ideas...

I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

When you are in need of indoor or outdoor flowers this is a great choice. There is plenty of…read moreparking. I saw a vast amount of flowers I had never heard of but truly enjoyed each and every flower. I enjoyed the smiling faces and offers of assistance from the staff. If you are unsure of how much to pay, there are several clearance sections to check out. Kudos to Taylor who was a joy in setting up my account.

Equally impressed and underwhelmed. Amazingly beautiful…read morefacility - beautiful assortment of stock - both plants and hard goods. That would be a 5+. Service was disappointing, very disappointing. Not one bit welcoming nor friendly. I made a specific detour on my way home to NoVA to stop in and was made to feel foolish for being excited to be there. I removed the photos because they seem to be drawing positive attention and that was not my intention. I am also removing one star since there hasn't been any response from management. Do better.