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    One Little World

    5.0 (1 review)
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    2 years ago

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    The Shops at Carolina Furniture of Williamsburg

    The Shops at Carolina Furniture of Williamsburg

    2.9(32 reviews)
    43.4 mi
    $$$

    Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

    Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.

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    The Shops at Carolina Furniture of Williamsburg
    The Shops at Carolina Furniture of Williamsburg
    The Shops at Carolina Furniture of Williamsburg

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    Simplified by Jill - After - Office Break Room Transformation

    Simplified by Jill

    5.0(6 reviews)
    19.7 mi

    Jill helped me accomplish in one day something have I have repeatedly failed to do on my own for…read moreyears. We purged years of clothing from my wardrobe such that my bedroom and closet are no longer chaotic and look so clean and organized. She kindly challenged me to get rid of things where I hesitated a bit too long and I haven't missed a single thing! She partnered with me to sell items that may still be of worth to someone else, which brought my costs down even further. I'm grateful to Jill for returning my living space to the calming feels it used to have. Thanks Jill!

    If you need unpacking services, organization, processes established, routines created, decorating…read morehelp, kitchen simplification - any executive functioning and processing tasks, Jill is your girl! As someone who lives with multiple disabilities from multiple head injuries, I can attest that Jill is a one of a kind in her field. She saw the needs and offered solutions for them. If one solution didn't work, she had a plan b and plan c. Her help was a saving grace for our family after we moved to this area. She helped me identify my decorating style and find finishing touches for specific rooms. She helped me process emotionally charged items and whether they were meant to be part of my home or if I could let them bless someone else. She is the queen of figuring out the best flow of items in your kitchen and making cabinets and pantry work like a gem. Honestly, I just can't say enough good things about her! You need this kind of help in your life!

    Photos
    Simplified by Jill - Before: One view of part of my closet - no idea where anything is.

    Before: One view of part of my closet - no idea where anything is.

    Simplified by Jill - After: Organized by clothing item and color with room to spare!

    After: Organized by clothing item and color with room to spare!

    Simplified by Jill - Before - Office Break Room

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    Before - Office Break Room

    One Little World - jewelry - Updated May 2026

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