These folks were excellent from the beginning through completion. Good communication. You could…read moretell they knew what they were doing. We felt like they were being honest from the get go.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

Peter was here on time and he diagnosed the low pressure issue. The last company installed the pipe…read moreto the hot water. Came back and using the same pipe over tensioned it and it broke. Peter fixed it up, put in a better faucet with a water return cup on top. We are good to go. Thanks Davis and Green for hiring good people.

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

I'm very pleased so far with JLC. As a single-income homeowner, I was on a very limited budget…read morebut really needed to change out my masonite siding (though I was not at the best time of my life to do so and friends and family were reminding me of such). But JLC were competitive--without skimping on product or workmanship quality. Not only were they responsive to all questions & concerns, but they were timely and clean. There is something more I'd like to add (without trying to sound too melodramatic): As a single woman, many companies take advantage and/ or dismiss our worries, but I really could not afford (financially or mentally) ANYTHING to go wrong, so when I responded about a few things that weren't done quite right, they responded immediately to come and correct those things until I was satisfied. That said, I will be contacting Jacob's Ladder again for all future home improvement projects.

We needed some siding repair, gutter replacement and a whole house paint refresh. JLC got…read moreeverything done in a fast, friendly and efficient way. Everyone was very professional and I was impressed by how quickly things got done. If we have future work, I'd definitely use them again.

I would not hire this company for anything. We made an appointment they were not only a no show but…read moreno text no phone call just me and wife waiting and watching for them. YOU'RE FIRED

Excellent work installing quartz bathroom countertop. Explained everything, outstanding customer…read moreservice.

That's a 5++ rating…read more Easy to procure an appointment, appointment arrived on time, in fact a few minutes earlier. Great first impression!! Consumer more than friendly pricing. Great care and completion of our roof's storm damages. looked like nothing had ever been done, blended right in. Very friendly young man who completed this. Perhaps you have tried the rest, please next time phone for the "best"! Jerry W.

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

Would not honor warranty. 25y flooring went bad in less than 5. That particular flooring was…read morediscontinued. They gave me left over flooring to replace it. Every single box they gave me had damaged edges. When I complained, the told me that I accepted the replacement flooring so I was out of luck.

NEVER BUY FROM LUMBER LIQUIDATORS. I put the Bellawood flooring down throughout my house, and in…read morejust over 1 year it is full of splits, cracks, and dangerous splinters. After endless hours of emails and calls, they will NOT honor the 30 year warranty. They conveniently blame it on bankruptcy, YET they still sell this horrible product.

The contractor Matt left us with an incomplete job. He quoted us a price for a bathroom pantry…read moregoing from floor to ceiling. He personally did the measurements himself at our home with a rendering of that in the proposal. He made a mistake by putting inaccurate cabinet measurements in the proposal. When we asked him to complete the job and make the cabinet go all the way to ceiling like he meadured he said he had to charge us more. He is also deceptive. Hard to get a hold of but said he called and left voicemail. But I had no voicemail or calls in my call log when he was telling me he called. I've worked with many contractors. I never have been ripped off until this company. Huge headache. Terrible business person.

We had our kitchen remodeled and used their services. I recommend you get EVERYTHING in writing…read more There were things we were told when we were discussing the remodel that didn't happen and when we questioned it we were told it's not in the contract- so every little thing get it in the contract or it won't be done. The start date got pushed back at least 4 months- we lived out of boxes- while waiting for the cabinets to come in during this time there was no communication. We called and emails with little to no response trying to get updates. During the actual installation workers were dropped off and spoke no English and played loud music in the house. Several times we had to call them and have projects taken apart while my son taught them how to install it correctly. As the cabinets were installed it was noted that a cabinet was cracked- they installed it and we were told they ordered a new one- 5 months later and we are still waiting for that cabinet. Once completed it looked like a mess the cabinets were dirty with dust and fingerprints electrical outlets were all different colors and we were responsible for getting the walls painted- again not in the contract. They left black garbage bags on our lawn while the work was being done a few weeks- killing the grass- in the contract they said trash would be removed at completion but in my mind I thought a dumpster would be here like I've seen during neighbors remodels. The company they subcontracted the countertops to were professional and did a beautiful job- they were proud of their work and it showed. In the end I felt like they told us whatever they had to in order to get our business. I will say that they came out after to discuss the issues I had and they seemed to listen so hopefully in the future they don't have the same problems.