Why can't I can't give zero stars? Worst company anywhere in the world. I'm a 100% disabled veteran…read moreI paid in advance for a swim spa, waited a year for it to be built. It's been at my house over 8 months and I still can't use it. They sent a drug addict to my house that I caught on video doing drugs. Then he used the wrong adhesive so when filled it dissolved in the water got thru the filters and came out of every jet, clogged the waterfalls and coated inside the lines, inside the pumps, in the bearings and every inch of surface. This happened 4 (yep that's four) times. Then had me drain it and no called & no showed 2 times. Nobody came for over a month, so all of it hardened to concrete in the air. Julie Ricks in Covington La. , Misty Hicks in Knoxville Tenn. do nothing but make excuses, delay and cover for their bosses. Do not believe the CEO on their recording when on hold for an hour. He has NEVER answered not one of my emails. I'm a disabled Vet. I live on limited & fixed income. They have cost me thousands in changing my plans and wasting non-refundable tixs and I even had to postpone another major surgery. Drained my accounts and still can't even tell me when they can do something about. Any good and respectable CEO & Owner would just swap it out with one at their warehouse. It would be cheaper for them to do that. But they have no honor. No decency. No respect. I hope God is watching.

They told the better business bureau a falsehood. That they had made a consession on the warranty…read more They gave me one warranty when I purchased the hot tub and another when I made a claim. they did not fix my hot tub. David Hatley is a multi-multi millionaire many times over. Now I know how that happened. Even though they "sincerely apologize" they do not follow up on the warranty.

We bought our house 4 years ago. It had a beautiful small pool, but the…read moregunite needed to be redone. David and his team did a fabulous job and David installed our new tiles. Terrific. Love them! The Crowleys

Today I reached out to Pool Works VA to inquire about a heat pump installation for my inground pool…read moreand got lucky enough to talk with David. He was very knowledgeable and provided all the information I needed to remedy my issue. He went above and beyond to actually make the connection between the person he recommended I reach out to to conduct the repairs needed.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair

The team was responsive, gave me a good quote that exactly addressed what I needed, and ended up…read moretaking care of the work earlier than originally expected! They did a great job replacing our pump and the media in the sand filter. They even upgraded some of the PVC sizes to help everything flow better! Will definitely use them again in the future. Thank you!

From the owner: SwimRight Pool and Spa proudly provides professional pool cleaning, pool maintenance, pool repair,…read moreand hot tub services throughout Richmond, VA and the surrounding areas. We specialize in keeping residential swimming pools crystal clear, properly balanced, and operating efficiently year-round. From weekly pool cleaning and seasonal pool openings to equipment repairs, leak detection, water balancing, and filter maintenance, our experienced team delivers reliable service with attention to detail. At SwimRight Pool and Spa, we understand that every pool is different, which is why we customize our pool service plans to fit each customer’s needs. Whether you need routine maintenance, green pool cleanup, pump and filter repairs, or spa and hot tub maintenance, we are committed to providing dependable, high-quality service that helps extend the life of your pool equipment and keeps your backyard swim-ready. Homeowners across Richmond, Chesterfield, Midlothian, Glen Allen, Ashland, and nearby communities trust SwimRight Pool and Spa for honest communication, professional workmanship, and fast response times. Our goal is to make pool ownership stress-free so you can spend more time enjoying your pool and less time worrying about maintenance and repairs.

Thomas and his associate (believe his name was Mike) were fantastic. Over the course of several…read moremonths, they were extremely patient with my many questions and lack of experience with spas, and several times walked me through the various install and chemical start-up processes step by step. I also found them to be very transparent about options and tradeoffs with different spa price points. We purchased our spa in the height of tariffs when prices abruptly changed and I felt they transparently and honestly helped us navigate alternatives. You feel like they genuinely enjoy the business and matching customers to their needs.

We met Thomas in January 2026 at Luxury Pools and Spas in Midlothian when we were shopping for a…read morespa to fit our life and space. He was extremely knowledgeable and took all the time we needed to make a decision. Once we purchased the space he connected us with an electrician who collaborated with us and Thomas to get the electrical work, spa delivery and installation complete. it went very smoothly. Thomas was great in getting pre and post water testing done for us and educating us on how to manage our spa. We had wanted a spa for several years and with Thomas' help, we made it happen. Thomas is calm, confident, knowledgeable, approachable and so very helpful. We appreciate everything and will provide positive recommendations to any looking for a great spa! Dawn A.

I had a great conversation with Kevin, the owner and look forward to finding my new jacuzzi…read more Terrific selection and Kevin was able to steer me in the right direction.

I own a 3 1/2 year old Jacuzzi hot tub that was due for some maintenance. I had a bit of mold…read moreproblem going on... major bummer, as well as a couple parts that needed replaced. Jacuzzi is the absolute top of the line and has special massaging jets that the others just don't have. I'm a disabled vet with some ortho issues and my Jacuzzi hot tub helps a lot to help ease through a lot of ortho pain. Well, nobody wants to get into a moldy hot tub. Especially one that the heater has forgotten when to say enough is enough... I went in to see Kevin in the Fredericksburg Premium Billiards and Jacuzzi store. Kevin is the GM for the area and lucky for me, he happens to call our Fredericksburg store... home base. He took the time to hear everything that was going on with my hot tub. He carefully considered every issue and then he spent probably 15 minutes hand writing out a full page of instructions for me and collecting all the chem's and replacement filters I'd need to get my hot tub back to factory settings again... and he got a trouble ticket in under my warranty to get my heater fixed. And for you Vets... he gave me a nice Veteran's discount. Make sure you let him know your Red, White and Blue inside and out!!! I can't recommend Premium Billiards and Jacuzzi strongly enough... And Kevin... You are the greatest. Thanks for taking care of me. Proudly Saluting you Shipmate! Best Regards, Kevin M.

I drove 7 miles from Mechanicsville to get a part. I tried Playmor 2 miles away and they were more…read moreinterested in selling me more than I needed and never returned my calls as promised. The gentleman at Leslie's was knowledgeable, knew how to research and found the part I needed and it was delivered in 2 days. I was so impressed with his service that I bought more accessories and pool chemicals. I'll be back mid summer to get more chemicals and also if I have any issues. Pool work is not easy but worth the enjoyment. It helps to deal with knowledgeable staff. I also observed this gentleman de escalate an issue with a belligerent customer over a few dollars. Here's to a refreshing summer!

We visited Leslie's after setting up a new Intex pool and finding online that they are a national…read morechain. We were helped by the store manager himself. While the manager seemed to be truly knowledgeable about pool products and chemicals, we felt mocked the entire time we were in the store. We were basically told Intex wasn't a 'pool' and that they didn't have any ladders or vacuums that would work with it, despite the reviews I'd read online about using the Zippy for intex pools and the roll up ladder. They mocked our water "sample container", our "pool" and even me, as they laughed, giggled and questioned me the entire time we were in the store about how I reminded them of another customer. When I expressed directly that I felt they were being mean, we were told it was a long day, we could either laugh with them or just stand there and stare at them. When we asked to purchase the chemicals necessary to stabilize the pool based on the tests they were able to complete, we were not given any information on options, such as sizes, costs, etc., just presented the chemicals and the bill. We should have turned around and walked out sans purchase, but we paid the bill and left. IMHO, I would visit ANY pool store in the area EXCEPT this one!!

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

Chris and his crew were absolut life savers! We had another company just deliver the hottub without…read morehaving any idea how to get it off the truck, let alone into our yard. Then i was worried what i am going to do and Chris took my call and squeezed me in, otherwise the thing would still sit there in the middle of nowhere in Bumpass. Thank you again for your quick service and for his crew to have so many great recommendation what to do and what not to do for my electrician and myself. Appreciate it!

The Spa Slingers crew were terrific. They maneuvered my hot tub down some steps, a feat that looked…read moreimpossible. They were smart, friendly, polite, and quick. I am very happy I found your company.

In town visiting my bestie and he took me here . I fell in love with some of his new baby plants…read moreand had to go. I'm so surprised I only spent $120 for 5 plants, 3 plastic drain pots, a concrete Buddha head planter, and 3 medium stackable moss poles. So many options and beautiful plants and more!!

Strange's is large and has such a large selection of popular plants but I'm sad to say that their…read moreselection of true natives isn't even a full isle and that many of the items marked with "Native Selection" are actually native cultivars and not true natives. Would be nice to see them cut down on some of their redundant inventory and invest in offering more native plants.