My worst experience ever! I came in to fill my nails, the manicurist told me I needed to redo them because the ones I had on were "really bad, and thick" , she promised me that she can make them look better and I agreed to a new set! She didn't let me soak in my nails, just started literally ripping them off. My natural nails ripped off as well!!! Half of my natural nail is not there! I was in a lot of pain so I told her can I at least soak them first? She told me no, it takes too long and we close at 7:30! For the rest of the appointment I felt rushed and she kept on telling me they're closing soon. I am not happy. And never going there again! read more

I love this place!!! The owner Janet is sweet and stays busy to help customers and the manager An is great she will try her best to do whatever you like for nail art. I have been going to this place for years the wait is long if you don't make an appointment but it can be worth the wait if you want quality nails. If you don't like the way it might come out than they are quick and willing to fix it in order to have happy customers. I won't go anywhere else or take anyone I know to another place!!! read more

Luxe Nails & Spa - Love my ombré nails!! Did I say they are shellac!? Yep!!! Thanks An!! - Nail Salons Near Me - Pasco, Washington

Horrible nails. Horrible customer service. Horrible timing. Come if you cheap basic with no standards or time limits. They can't do any nail art.. what they do will peel off. Dip nails chipping cracking and peeling the NEXT DAY. Shellac top coat gone...never have I had this problem. Worn dip for 3 weeks without issues. This place is bad news. Careless and rude. Uneven ugly nails. SO turned off by how they treated my mom. Keep twisting her had and telling her to relax. She has really bad arthritis.. CHILL. We won't be back and don't recommend. read more

BEWARE! I have been going to this salon for years, despite many family and friends advising me not to. I should have listened. Two weeks ago I got a mani and pedi. The lady doing my nails cut me while trimming my cuticles. This happens at times so I didn't think much of it. It is now two weeks later and I have had to go to urgent care to get the infection drained, a tetanus shot, and two prescriptions. On top of that, the toe separators used for my pedicure were taken off and PUT BACK INTO THE DRAWER TO BE USED AGAIN! Obviously the infection was due to unclean tools. I have contacted the salon who bought me infection cream and gave me $30 back for my manicure, but that is because they are worried I'll leave a bad review. I do not want to impact a business negatively, however, when I told the worker what happened with the toe separators, she said, "Sorry you had to see that." The issue is not a customer seeing it....the issue is that it's happening. I will be calling the health department because I am worried this will not change. I highly recommend going to a different salon. read more

Luxe Nails & Spa - The day I went to urgent care to get the infection drained. This is 1 1/2 weeks after getting my nails done. - Nail Salons Near Me - Pasco, Washington

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While I thought that I had received a great pedicure, I've developed an infection on both of my big toes as a result of their substandard cleaning protocol when they are busy. Save your money, a doctor visit, and go somewhere else! read more

Luxe Nails & Spa - Nail Salons Near Me - Pasco, Washington

This place literally sucks a**!!! The techs are rude and nasty! They do whatever they want!! The nail tech made me bleed and when I told her she didn't care. I'm scared she didn't even clean the equipment, who knows if they clean at all! A trip from the health department will do them good!! I hope their business takes a downfall! Rude, unapologetic, nasty and money hungry people like this should not be in business! People it's very important to read reviews before doing business with people like these read more

This has been my go to for the last few years. Went a couple days ago and had a horrible experience. They used the pumice stone on the soft areas of my feet and they were all scratched and bleeding. She spent more time watching the olympics on tv than actually paying attention to what she was doing. Now I have a toe that is all swollen and painful. This whole experience was painful. Will have to find a new favorite spot read more

Never coming back to this place, the guy was not taking his time he was in such a rush , he hurt my finger and made me bleed , didn't even paint em right.. he was also being so moody and had the nerve to slap my hand. And still charged to much I do NOT recommend it here. read more

I've only been here 3 times. The first time was pretty decent. I got gel coffin nails and was pretty happy. The second time I asked for an oval/almond mix and the woman was very good. The third and final time was not pleasant. I asked for a design on the ring and pinky fingers and the woman seemed like she'd be okay with it. but as she went on, the color wasn't right. The design was NOT what I asked for, and all they did was charge me 5$ for the design instead of 10. I was irritated but just wanted to go home and file the design off so I can repaint them. A couple days later my friend's daughter came here and ended up with an infection in her nail. This place is not quality like I originally thought it'd be. read more

They were very good before COVID and I went all the time. Now I won't go back. Shop looks like a trashy mess wit stuff everywhere! Wit tip my mani/pedi came to over $100 and the polish on my nails started chipping after 1 day. Used to go in for a mani/pedi for $35 less 10%. I understand raising the prices but that is ridiculous!! read more

My daughter and I used to come here all the time, but with busy lives we slowed way down, I hadn't been in here for quite some time, but I decided to drop in today....was able to get in right away for a mani/pedi. A sweet little lady started with my pedi, and a dude was supposed to do my mani, which he started to take off my old nail polish but as soon as the little gal told him I only wanted a mani, no gel or shellac he immediately stopped working on my hand and said something in his foreign lingo and walked off. What a rude ass!! His pic is in my review. I would flat out refuse to ever let him give me a mani/pedi if I were to ever go back in there again. Rude thinks he's to good to give someone a mani. JERK!!!!!!!! Plus the way my nails were painted by this other man, they look like they have grown out some already. Very disappointed to say the least!! read more

Luxe Nails & Spa - Nail Salons Near Me - Pasco, Washington

Went in for the first time for a pedicure to relax with my mom and was by far a horrible and painful experience. They sat us in the chairs and starting cutting away at all of the live tissue all over our toes (which is completely illegal).. I asked to stop because it hurt and she proceeded with "it the cuticle" and continued! Both of our paint jobs are extremely horrible and we left in pain and irritated rather than feeling pampered and relaxed. Another side note, they sat us down at 7 and they were completely finished and we left by 7:30.... no quality whatsoever within this place and just wanted us up and out. read more

Luxe Nails & Spa - Zoom in and see the skin ripped off behind the cuticle - Nail Salons Near Me - Pasco, Washington

If I could give zero stars I would. They cut four different fingers while doing my nails. Then he kept trying to file the tops down of my nails with his electric one and kept slipping and hitting my fingers and hand repeatedly. Then at the end when I said somthing again about him cutting my nails he came up to the register in front of the entire salon and told me I cut my own fingers??? What read more

One of the best pedicures I've had! Not going to lie, my feet get pretty rough from my job and being on them non stop. The person who did my pedicure went the extra mile to make sure my feet were extra smooth. I got the deluxe pedicure and you get so much more add ons than a basic pedicure. For a few dollars more it is so worth it! She asked if she was being too rough or too soft with me, the massage was excellent, and overall it was a great experience! I will be back for sure! read more

This place is the worst place I've ever been .there are many other places where people will treat you good and do a great job terrible customer service and very unprofessional read more

We always love this place! Even when they are slammed service is great! The only place we go for pedis in tri cities!!

Please beware. A day after a pedicure here my feet were red and itchy. It soon turned into terrible small blisters and itchy peeling skin on my feet and around my cuticles. I used a fungus cream on them but it took a month to resolve and I still have darker patches around my toes where it was the worst. I looked up who inspects nail salons and they basically said buyer beware. Not enough manpower for inspections. Take their yelp reviews to heart. I can't attach photos from my library but I assure you that you'd be horrified. read more

I've had a bad experience here, I usually go here all the time but after this it really made me mad. I went with my sister to get out eyebrows done and we signed in and everything. There were two people ahead of us and once the second person was out they let someone go before us when we've been waiting close to more than 30 minutes. I told the manager that we've been waiting for us to get it eyebrows done and her only response was "there's someone in the wax room". Probably won't be going there again after this. Not a very bad experience but it really made me mad because of how long we've been waiting for and because of how little they cared about their customers. read more

Only place that we ever think of going for all of our pedicures and manicures. They are always so nice, accommodating, and give a great massage! read more

Worst customer service ever!!!!! Not worth your time & money at all. Ladies are rude and ignore your requests and will have you waiting while they tend to other customers without an appointment. read more

They did a great job on my full set! The only problem is they seperated my friend and I when they originally had us sit next to each other. But over all they wanted to quickly seat us and have our nails look great! read more

Luxe Nails & Spa - Nail Salons Near Me - Pasco, Washington

Absolutely nasty. I have received multiple infections in my toes/ nail. One of the workers even slapped my hand for "moving it", not only did he clean my nails with his nasty finger nails. Don't go there unless you want an infection. They should learn from all the complaints they get to sanitize the place more. read more

I had the worst experience with this place. She sat on #9 but not sure if people rotate their seats. Unfortunately I didn't get her name. She was completely rude. She was in such a hurry that she didn't allow me to wash my hands and just added the gel nail polish on top, she only did one coat. On top of that i had requested a manicure and didnt even get that. Once I arrived to pay I told her they were bumpy, she got offensive and rude and said they weren't. Another employee asked her to buff them and redo them. She sat me down and was going to apply another coat when I told her the other employee said to buff them she said "fuck" and proceeded to tell me "I am going to remember you" after that comment I pulled away and told her i was going to pay but not for the full service. I went upfront to pay when one other gal said they were going to fix them but I told her I felt uncomfortable and didn't want to be there anymore. A guy, unsure of his name fixed my nails. But when I passed by to wash my hands the rude nail tech glared at me and made everything so uncomfortable by shhhing me when I passed by. I am never coming back to this place! I pay for good service, I pay to get my nails done and to look nice, I refuse to pay for something that is half ass and if it is half ass I say it in the nicest way possible, but that didn't work for this place. It saddens me how people can be so rude, when something so easy could of been fixed. read more

I was in town for work and needed a mani/pedi. The entire staff was extremely nice. The salon was very crowded at 9am on Saturday morning, but I was not rushed at all. The entire process was great and the polish was done nicely. read more

This is my new favorite place! They have done a great job time and time again. This will be my 5th fill with them. They always do exactly what I want. No pain or crooked nails and it doesn't matter who does them. Every tech does a beautiful job. I even had to come back because I chipped my shellac and they fixed it free! read more

I tried this place out and thought I'd love it. I went in & got gel polish. Not a manicure, just wanted gel on my nails. It took 50 minutes for me to get this done, which is a crazy long time. I wouldn't suggest anybody going to this place if they are in a hurry. The male who also did my nails probably did 5-6 layers on gel onto each nail, which made my nails really thick. I wouldn't suggest this place if you are ever in a hurry. read more

Horrible service. Once I picked my color, I was told to sit in the pedicure chair and soaked in lukewarm water for 45 minutes before any employee even started on me. None of the employees seemed to be motivated to be working. You have lost my business for good. read more

Worst service ever, it took aproximately 2 hours to get my nails done and was not expecting my to be a total mess. I will NEVER EVER EVER Eveeeer go here Ever Again I'M so dissapointed. ‍ read more

My fave nail place!! Usually, the wait is minimal, staff are polite and professional. Never had a bad experience! Went in today for a shellac mani (which the prices have been lowered for ) and was out in 50 min! read more

Luxe Nails & Spa - Nail Salons Near Me - Pasco, Washington

Not a good experience. Made an appointment for myself and 5 family members for manicures and pedicures. When we arrived at the salon before our 3 pm appointment all chairs were full and many people were waiting and there was a sign in list. When we called for an appointment we were told that they took appointments but didn't make any difference when we arrived. We were told to sign in on the list. After waiting 15 minutes 2 of our party were seated. After another 15 minutes one more was seated at a station that the foot bath wasn't sanitized or the pillow paper changed. Forty minutes after arriving no services had been started. We all left very disappointed. Called Orchid spa in Kennewick arrived there at the appointed time and all are happy with the services. read more

i went to get my nails done and the lady decided to stop doing my nails to go and help another customer. I waited 15 minutes so i go over to the lady and ask her how much longer because i was on my lunch. so the lady doesn;t even make eye contact with me and just says wait a minute. So i wait another 10 minutes and finally i get up and tell the lady i was leaving because i was on lunch. She had only done 2 nails on me. Next thing you know they all come out running the door screaming who knows what got my license plate and call the cops on me. The cops go looking for me at my house because they wanted me to pay $5. Thankfully i was able to get a hold of the policy officer before he showed up at my work! They should give me $5 instead for the horrible customer service they gave me and not to mention the lady was on the phone the whole she was working on me. my 1st time there and never will i return!!! read more

Do NOT go here. The owner is a short lady who is very rude. They didnt even use the scrub on our legs. They messed up my design. They messed up my sister in laws nails so the girl said she was going to redo them. My sister in law asked if she was going to charge her and the girl said no so she had her redo them. We were there for 2.5 hours for 2 pedis and one nail color on hands. She ended up charging her for the pedi AND the nail color on her hands after she had said she wouldn't. When my sister in law reminded her of that the owner lady rolled her eyes and the other girl discounted TWO dollars. I was unable to pay with a card due to their machine being down and the guy they have working there argued with me until I stopped talking to him so my sister in law had to pay for me because these idiots wanted me to write down my card number for them to keep until they could run my card. Umm NO identity theft hellooooo. Stupid! We will NOT be returning! read more

first off, I'm heated. secondly, $40 for my nails to break in a couple days? smh that chick Lisa doesn't know how to do nails she should have put way more superglue on them. And it smelt like burnt ass in there, they need to invest in some febreeze or something and mop those grimy floors with some fabuloso, I'm heated. read more