I met a very kind worker named Lotus. Extremely helpful and very patient. I was a little anxious and they definitely made the interaction very natural. 10/10! read more

I am so happy that this place opened closer to home! I used to go to the one at Powell or San Mateo. I am a huge fan of Lush products! My ultimate fave is their ocean salt scrub. I discovered it on a family trip when my cousin brought it along with her and I tried it. It smells delicious and reminds me of the sweet scent of a CA beach. I love all of their bath bombs and am obsessed! The best thing about Lush is their mission. They use organic products and do not test on animals. Both of which I'm passionate about. Love Lush and so elated they opened this location. The employees are very helpful and informative! Definitely ask if you have any questions. I will be back again and again! read more

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I work in hospitality and when I say lush nails it when it comes to the team @ Stonestown, I mean it!! The customer service was memorable, and as per usual the products are A1! read more

I've been gifted with Lush products in the past. Overall I don't really care for their products because of its overpowering smell. You can tell you got something from this store because it smells like overpowering lavender. I'm not sensitive to smells but Lush stuff really makes me sick. Which leads to their odor overpowering that corridor of Stonestown. I wish they set up some kind of vent because all that smell floats out their store and envelopes all the other stores nearby. I can even smell Lush inside UNIQLO. The clothes near the UNIQLO entrance smells like Lush products. The smell alone has me sworn off on Lush. read more

My kids and I went in to Lush today 3/4 around 2:30-3pm . I didn't catch the names of the two gentlemen and lady that helped us, but they were amazing. I was shopping for myself and the kids while the female worker let the kids dissolve a bathbomb. They had a blast! While I was shopping I was approached and asked questions regarding what I was looking for. I found a few new products that I just had to have and a few delicious smelling shampoo/conditioner bars. Customer service was amazing, products are divine.... I really appreciated the one gentleman who really took to chatting with my youngest at the store. It was her birthday and he gifted her a little bath bomb just for her. I'm not going to lie, before she even wanted her birthday cake she wanted to be in the tub with her bath bomb! You made her day and I really appreciate your kindness! We will be back for sure! This is by far my favorite location! read more

Always friendly here. I do like during the pandemic they ask their customers to wash their hands or sanitize before shopping. They usually have what I need. Sometimes they are short handed, which is not the employees fault. I will keep frequenting this place. read more

Very helpful employees, came on Thursday (first time bath-bombing shopping) and employee Vinny was super helpful. Great customer service and very straightforward. Definitely planning to make another stop! read more

The ladies here are super helpful. I got a generous sample of bar soap. I love all the products.

Came in already knowing mostly what I'd want, however Lindsey was able to delight with more information without feeling pushy in the slightest. As someone that generally doesn't want to be talked to when shopping, I was glad and even surprised. I bought the Therapy and Hottie massage bars in the end. read more

I love coming to this location. The staff is always super chill and really helpful without being extra lol. Super clean and organized store with an obvious limit to how many people can shop at one time for covid-safety reasons. You just are required to wash your hand right when you enter the shop and obviously keep your mask on (as you already should). Cool people, cool store. read more

Great customer service. All the workers are always so nice and bubbly. I love their products as well, very clean and ethical.

Went here with the yelp elite girl and got suckered in to buy a shower bomb. Initially smelled good but didn't last very long. It was maybe like a minute of scented enjoyment and it all went down the drain from there. Changed my whole view on life. read more

This was my first year trying Lush products and I went crazy with gifting their holidays sets. Lush is pretty much the store you walk by all the time, want to try but don't necessarily know if it's worth spending the extra $$. Well, it is to me. And luckily, to my receiving loved ones as well! ;) They have their holiday BOGO free right now so get them before their gone! I managed to steal away the last Celebration hand and body lotion and gosh, it smells so amazing and gives your skin a thick layer of moisture! I also bought a Holiday set for myself earlier into the holiday season and what's so great about them is that the teams that put together a good variety of products for you to sample! The sale associates working here are incredibly nice and know their products well. Robin helped me out one of the times here and also a blonde-hair male associate (I wish I remembered his name) helped me most recently! I love suggestions for products I'm unfamiliar with and you can tell the people working here love the products and are honest about it. I am waiting to come back when they re-stock on their face mask because those run out quick! I'm so glad they opened up a location here because getting into downtown is too much for me. Stonestown Galleria has a huge parking lot and Lush is on the bottom level, closer to Macy's (diagonally across from F21). read more

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I'm was totally clueless when I stepped into this location earlier today. Daina must have spotted that from a mile away and stepped in. She walked me through a couple different products, how they work together, and helped me put together a small care package for my gf who's been having a rough week. Left with a few new seasonal specials that will make for a nice surprise this evening. Thanks again Daina, you were a great help and made shopping a breeze! read more

went in today while on vacation to get a few self care products. the customer service from this location was outstanding! Marcus & Tony were the ones who helped us out. soooo friendly & happy to help. you could tell they really enjoy the work they do. two other associates were there & very helpful as well (didn't get their names) but i highly recommend this location! thank you all for your amazing customer service! read more

Such a fun experience. I came in Saturday night and I wish I could befriend the employees! There was a guy and girl, they both were so friendly and helpful finding the perfect mask for me and my friend. Would so recommend! read more

Lush is a "make a hole in my wallet" trap. I love lush. I try my best not to go into a store every time I past by. However, when I do go in. I walk into the dang trap every time. The workers are amazing and welcoming. The products are great. It's a store that I never have a problem with and I would love to see a Lush store that didn't deliver on customer service and stocks in products. read more

Wow! I love Lush products... addicted really. Yesterday I was feeling a little down and decided to stop by Lush. All the ladies that work there are amazingly friendly. Yesterday I met a gentleman and I wish I got his name so I could give him a shout out! I will update the review when I find out your name incredibly helpful, Lush friend. I wanted to try new hair products but didn't know which. He knew everything about every product and I think he probably tried every product as well. He demo'ed a few products and explained what's in them and all that jazz, and I left with a bunch of new hair products and have already tried half of them! Love Lush!!! And to my new Lush friend... You never know when your kind words might make someone's day... thank you :) read more

I came in today after a really frustrating day looking for something for my hair to make my day a little better and Jing was SO kind and authentic when she asked about my weekend. She went above and beyond her job to help me find what I needed specifically for my hair and made me feel so welcomed and cared for as an individual and a customer. I highly recommend visiting this store when you get the chance :) read more

If I can give an extra start I would. I love going to Lush and having Jess help me. she's extremely knowledgeable and knows both hair/face products. Story time : I have very big curly hair and she met me once and recommend the perfect hair products for my concerns. A second time when I couldn't go to Lush I sent my husband and she helped him find the perfect conditioner for my hair while I was on the phone with him. Not only is she knowledgeable, she personable and genuine. I'm happy to call this my store! Thanks Jess for the great experience. read more

Came into the store a couple weeks ago and was looking for a good face mask. This really nice employee was able to help me find what I was looking for and loved their honesty and friendly attitude. Explained what was in the product, their personal review on the product, assisted me with sampling the product, and was very sweet and patient. Overall great customer service, good attitude, and recommended a great product. They recommended "The Beauty Sleep Mask" which works great for brightening and moisturizing and absolutely love it!! Also gave me some samples of another product to try and will definitely come back for more products and great vibes!! I forgot the employee's name but their employee number on my receipt is 1001096. read more

Jing was so friendly and I had a lovely time talking to her!! She was so genuine and was able to give me a lot of recommendations for what I was looking for! Super helpful and offered me samples for anything I wasn't set on. 10/10 customer service read more

I absolutely love Lush. Almost everything I use on my body is from lush. I used to have super itchy skin and really stringy, frizzy hair with lots of split ends. Now my skin always feels fresh and my hair looks great. People literally started to notice the difference in my hair about a month in. Plus I smell GREAT!! When I moved here, I was nervous about finding another one. However, I love it. It is small, like every other lush I have been to, but so far I have had great service and they answer any questions I have. They are never TOO pushy though, which is very nice. The only thing that I miss is the perfume. I really wish they were allowed to carry them here in Cali. read more

Tony and Jasmine were so friendly and nice! They really took care of us. Such great salespeople! Came in to smell and left with three bath bombs lol. If you're their manager and you're reading this, know they are doing an amazing job! Thank y'all, appreciate all the help :) read more

The stars are for the products, the -3 is for the return policy service. I love this company, all their products, etc. This store in particular though has one sales rep in particular that was rude and inquisitive about the return of a product my friend bought. So I went in with my friend to return her Vanishing Cream because it broke her out 3 days after using it, she continued to use the vanishing cream for a week after yet the break outs kept resurfacing (the vanishing cream is targeted for pimples and breakouts). We went in to return the product, right off the bat the sales rep questioned my friend of her allergies, what in particular she was allergic to, if indeed she was sure if it was the Vanishing Cream that broke her out, etc. All the while, my friend was certain and firmly believed that it indeed was the vanishing cream that broke her out. Yet the sales rep kept pushing it on to her to keep the product for another 2-3 weeks or so (which would be 30 days after return policy). It seemed to us that he was trying to convince her to keep the product so that she wouldn't be able to return it later even though it did break her out. When she was firm about returning the product, his demeanor turned even more rude and unapologetic about the situation. the product broke her out dude!!! Let her return it!! All in all, what kind of customer service is that?? If a customer is truly unhappy with a product, they DEFINITELY have the right to return it!! ESPECIALLY if it's skincare/body care. Ps: the sales rep had short grey/silver hair and was male read more

Shout out to Robert who was simply lovely this Memorial Day afternoon. I had a lot of QQ's about the naked products and he took the time to walk me through the different ingredients and characteristics of each bar. I left the store feeling informed and filled with package-free goodies. Thank you, Robert! read more

Still like Lush and its products, but I know the sales associates have to pitch promos consistently to you.. "What are you looking for today?" "I can tell you what is these are made of" "Who are we shopping for today?" "Have you been here before?" BUT can I have space to just check it out? (Hence the minus star) I know it is with good intentions, and most likely required by corporate. Every time I visit this location a sales person will keep following me around the store. I am a avid beauty product shopper and a Lush shopper So I like to check out the products, see their ingredients, smell it etc..but they will always keep coming back and sort of "sales stalk" Sometimes I can't take it- I just leave. This might be something that is required I get it. However since these are awesome products it would be beneficial to give Lush customers a chance to absorb! Super friendly, awesome customer service yes but let the customers shop silently please. read more

Went into Lush today to purchase my first ever bath bomb- I wanted to take advantage of the soaking tub in my Air BnB. I didn't quite know where to start but the gentleman working there was very helpful. He explained the differences between the bath bombs and bath bubble bars and recommended different options depending on what "mood" I wanted. I ended up purchasing a bath bomb and bath bubble bar and can't wait to use them. I didn't get one with glitter as I worried it would stay in the tub, however he did ensure me that the glitter was made out of seaweed and I shouldn't have any problems with it- next time. read more

I am a failure at being female: my shower is unadorned by any products other than shampoo, conditioner, and a bar of soap. But I was on a mission to find some relaxing bath products for a stressed out relative, so I tentatively stepped into the Lush at Stonestown. It's a bit...overwhelming to have that many bright colors and scents in a small space. The sole male employee greeted me as I entered and delivered me into the hands of another employee who showed me around. There are a LOT of employees in this store, given the small square footage. She introduced me to different lotions and bath bombs, but was weirdly pushy about it. Every time I showed a mild interest in something, she would ask if I wanted to add it to my cart. You'd think she would have gotten the message the second or third time I said I wanted to consider all my options first. It seems basically impossible to have a leisurely browse without interruption from the overzealous employees, and I have a hard enough time making trivial decisions without having someone pressuring me. Finally, I was left alone for a while, got into a conversation about bath bombs and fragrances with the friendly and non-pushy male employee, and picked out two I was really happy with: the mild, creamy vanilla and rosewood Stardust bath bomb and the spicy, enigmatic Yoga bomb. They were two of the more subtle fragrances, but they perfumed my car the whole ride home and will make the house smell wonderful until I give them away. Shopping at Lush was sufficiently stressful that it cemented my need to get bubble tea upstairs at Tea FM after. I'd never shop here for myself, but I might be willing to venture back if I need a present. read more

I've been to the Hillsdale store a few times before coming to this store, and the difference is amazing! Really good customer service, the salespeople help you with what you're looking for without being uncomfortably pushy. Knowledgable about the products and very charismatic, not kind of like the "uh well uh this is a best seller so uh maybe you'll like that" that I'm used to. They really were good at talking about what different products mean to my personal skin. Also the store was very well stocked! Last several times I went to the Hillsdale store (probably 3-5 times in the last two months) they were completely out of stock in their herbalism! Stonestown had that plus some of the other stuff I've been dying to try but have been unable to from the other store's stock! They helped out my mom too, bless their hearts. read more

Only problem I have with most Lush stores is that it's incredibly small. When there is a crowd (usually is during the weekends), it's super tight and impossible to get around. Wish the staff would do more demos. They used to do demos but I feel like lately I haven't seen many Lush stores doing them. read more

Lush as a company = I love! Lush at this store = Meh. I am so happy that there is a Lush store nearby much closer to where I live. I was first introduced to Lush when I was shopping SF downtown. I immediately fell in love with their bath bombs. A lot of my girl friends tell me about their masks (which are to die for apparently), but I am honestly not that big of a fan as I am to their face/body scrubs. It can be a bit overwhelming if it's your first time in the store, but the associates there will answer all the questions you need. The service you get from this location is often a hit or a miss. Sometimes, you will have that one employee who won't stop bothering you and continues asking you a million and one questions. Other times, you can't even get their attention from even one associate. Overall, if you know what you like and what you're looking for, this place is a gem. My all-time favorite product from Lush would be 'Dark Angels' alongside with 'Ocean Salt' (both are face/body scrubs!). After discovering Dark Angels, my skin has become much better, clear, and I have stop purchasing my other skincare cleansing products from Sephora. The price point is extremely less compared to what I use to spend on my face cleansers. Granted, there are never any guarantees that your product will be in stock. I've also bought and used an array of their bath bombs. Definitely worth a purchase during those "treat ya self" days. read more

Came in about a month ago because of some really bad breakouts and I couldn't take it anymore. So I decided to give lush a try. I believe the sales persons name was Jessica and she was so sweet, helpful and knowledgeable about the products. I told her what I was looking for and she knew exactly what to recommend me. She took the time to answer my questions and provided me with detailed answers. This is the best customer service. The product worked amazingly well and bc of that great service I came back to this store! Jessica looked busy yesterday so I figured I'd just wait to see who was available. Forgive me if I don't have the correct name, but I believe Daniel helped me yesterday evening. I purchased the mask of magnaminty and then he told me how my skin could benefit from a jelly mask and told me why he believed it would work and how to use it. He then proceeded to give me tips and directions on how to best apply and use the products. He went above and beyond for me that my bf who was with me became interested in the products and did some research at home - he will be back to buy lol. To the Lush manager and DM at this store, I have never been more impressed with customer service. I have six years of customer service experience and whatever you're doing here, you're doing it right!!! read more

I dislike posting neg reviews for stores but I feel like I have to vent my frustration. I bought some products in March and decided to bring it back. I was told that I could get store credit which I was fine with given the time frame. But a few minutes later I was told no I would need to exchange for something else now. I wasn't too happy about the news since I was just told I could get store credit and have time to shop later. But decided to make the best of it. As I'm walking in the store trying to find something to purchase, a supervising employee gives me the worse news. I am stuck with the products. No return, no exchange. I'm stuck because I have past the 30 days policy. Now I definitely have a frown on my face and clearly upset. I take the goods and leave the store. I doubt I will ever return. read more

I almost never go to Lush but today totally changed that. Tina was perfect, she gave me helpful information, great suggestions and some fun samples. She was super sweet and let me test out some of Lushs products. I love how welcoming and enthusiastic everyone is that works there. Definitely makes me want to go back! Thanks Tina! read more

I like this location bc it's super convenient. Don't have to deal with all the hassle of driving to downtown! The girls are always friendly and welcoming when I step foot into lush. Literally every time I come in, they help me try on different masks on my hand. I only get the face masks from lush.. but honestly, lush face masks are the best in the business! No other masks compare. My skin type is hella oily in the T zone and a couple of freak outs occasionally around my cheeks. My holy grail face mask that I swear by is the Mask of magnaminty (the regular one. Not the self preserving). The self preserving product has more honey so it's not as refreshing as the regular mask. When I use this mask, I see such a difference in my skin. My skin instantly feels squeaky clean and noticeably brighter. It feels a lot smoother too bc of the honey. If you're a first time mask user, I would say go try the mask of magnaminty. Worth your $$. I also tried the cupcake mask. It's a fresh mask so it only keeps in the fridge for two weeks. I was not the biggest fan of this mask.... it literally looks like I smeared poop all over my face lol. The only thing this mask really helped with was oil control. Other than that... no results. read more

Wish I could give you more stars! I was here about a month ago and was helped by Shawn/Sean not sure on spelling but he was so sweet and honestly talked me out of buying so many wrong products! He had so much information to give me along with suggestions for the next time I come in (because I already had a few samples) this place rocks, keep hiring the people you are and stay lush read more

Lush - Here are my products! A month down the line I've seen wonderful results and can't wait to finish these to buy some more!! - Cosmetics & Beauty Supply Near Me - San Francisco, California

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Devin was amazing! He was very friendly, and knew exactly what he was talking about! Thank you so much for all your help and advice on your products! read more

I really do not enjoy my visit in the stonestown lush. There were four staff members in the store, but not a single person came greeting me or offered me help even though I have been in the store for more than 10 minutes. When I finally asked someone to come over and asked if they have the medium size conditioner. That staff member just simply assumed that I must be ran out of conditioner and gave me that "you need our product no matter what" attitude. She kept saying "you must be ran out of conditioner right? Thats why you are here now" and "if I were you, I would just get the large one" So, is this what a customer suppoesed to be treated. I hope the staff members in lush can go through a better training before they can go out and serve the customers. read more

This rating has nothing to do with costumer service because the people that work here are actually amazing cosmetic angels, but this is my 3rd time this week I have gone in to buy fresh face masks and they have been out. Almost every time I go in there they are out and it's super annoying. If you sell them so fast, order more!! You're losing business and making people annoyed! read more