Beyond shocked how aggressively the staff attempted to upsale me. I came in looking for a small gift with a budget in mind; around $50 which mind you is a lot for most of the products in this store. The staff kept trying to sell the bundles valued around $75 and after explaining how I couldn't afford it at this time, I was advised to take a loan out to purchase it anyway. I found this extremely inappropriate; even after I said no they kept pushing it and this really left a bad impression on me. I would recommend looking at their products online as I did find their fragrance discovery set quite nice. read more

Store was well managed, this location is always clean & organized making it easy to shop. Very knowledgeable sales representative- Perry - gives me a great shopping experience here. Glad we have a L'occitane in stones and even more happy to have one that's well run. + Review of nail oil; hydrating for my hand that had cracking bc cold weather and constant hand sanitizing. Not greasy as the product dies fairly quickly. Soft applicator. read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - San Francisco, California

Bought a gift for a friend and i ask them to make it presentable for me! They didnt even made an effort! Gave me a f*#%€£ Used paper bag! Good thing i noticed! And the other extra i bought wasnt even in a bag! I said do you guys charge for a bag coz ill be happy to pay for it if i was ask! But they didnt even ask me! SHAME! Smh ‍ read more

Pretty store . Really nice products ! Service is excellent . Nice gifts with purchase & great place to pick up high quality skin and body care for self or gifts . They have cool intriguing scents . Beautiful body washes . Check it out . Also , have nice men's line . read more

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I enjoy my visits to this particular location. Things are always organized and neat... easy to find what I'm looking for and when I ask for suggestions, the young lady at the register is always helpful, sweet and kind. The security always seems to be lurking but I suppose it's because I'm a POC and lately they have to be prepared for theft. It leaves a sour taste in my mouth since I don't steal, come from a family that includes law enforcement, as well as attorney's and more importantly I used to work at Uniqlo and know the way in when the doors are locked so it's stupid to me but I suppose he's just doin read more

I'm getting the runaround from their horrible customer service. I bought 2 yellow verbena deodorants from their online store, and 2 from the store. They're causing allergic reaction to my skin, so I'm just trying to trade them for 4 with SKU number 3 253581 286074. Unfortunately, no one willing to make this swap at either source! read more

How long hasn't this location had a compliment. Since they hired or has franchised over by that Asian lady that works there who come across to me as pestering rude, condescending pushover who hassles you to shop and makes you feel awkward to be there. Maybe that's why the store is empty all the time?? The only people that shops there are the old customer that goes in the shop and knows exactly what they're going to get. I only went in there to grab a sample on a rush of schedule but she had to pester me to write down like a whole form to let me leave with a tiny sample. People sample to try things to know the product to buy not to be exploded with spam emails and mails in their home address mail box. She doesn't even look at you with a smile. WHO HIRED THIS lady?! I'm asian, but this asian makes it feel shameful to be asian.. what da hell??? PLEASE EvERYONE THERE ARE NUT BAGS IN ALL RACES. don't sink the whole ship of asians with this rude lady. Thanks :) read more

This is a new store location. The sales representative was very nice and knowledgeable of all L'Occitane products, so I bought a Verbena set today. read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - San Francisco, California

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My first intro to L'Occitane was when I stayed at a Four Seasons a long time ago. Now, I know that they make amazing gifts. Service was good and they helped me identify what to buy. read more

My wife purchased a birthday gift for a friend and the employee here was nothing but short of fantastic. She was very friendly and accommodating. The young lady was working by herself yet managed to accommodate my wife and here many needs with a smile and positive attitude. I would like to recommend her as one of the best sales workers that has ever waited on my wife. read more

Kudos to the Helpful Madison Yesterday. Bright Friendly Girl!! She made my Holidays Brighter. Aaah Retail Therapy...that and I am almost done with holiday shopping. Check out the website for 2007 deals to be had. I dropped $175.00 USD @ the Stonestown store. Here is my L'Occitane En Provence story.... In 1996 on vacation from Business Wire, My sister invited me to stay with her in Paris, in November on the Champs Elyssee at a hotel. Curious as I am... well Paris is a walking city. That is why those Parisians are in good shape. oooh la la. In 1996 the USD exchange rate was phenomenal... I cleaned up for $20.00 USD Francs?? I don't know the rate. I bought the Honey bee wax small soaps, lavendar incense and a catalog in francais... hahahah I fell in love with the store. Shea Butter in different concentrations. Shea Butter is from West Africa. France has a good clear access to the supply. Read French History in Africa. I love anything Lavender, Purple.. They have great new products...Lip Glosses, Perfumes a Treasure Trove. I was very happy when I was able to access these products here in the USA and double excellent for being in my hood. 94132 OMI Stonestown. I never have to leave my neighborhood again to shop!! I am dubbing Stonestown Galleria Mall little Westfield Mall. We just need a Bloomies and a better food court. hahaha Infodiva here Yelpin' about Black Saturday @ L'Occitane En Provence wishing I was there in a spa....being slathered with shea butter...reality now reality now... hhahaha peace yelpers et al.. Bon Jour Je suis Infodiva un bibliotecarie..... au revoir read more

straight men need to moisturize too. this place has the good stuff in various flavors - verbena, lavendar, milk, green tea et. al. the really good stuff is made with shea butter. the epidermis and dermis are much better off using these products than using the Johnson & Johnson products from Walgreens. most likely due to the quality natural ingredients used in producing these items. The staff here is better trained than most of the other specialty soap and skincare product stores. they actually ask questions BEFORE presenting all the data on the products! read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - San Francisco, California

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I would have given this place 1 star if it weren't for the other helpful, genuinely kind employees. As Kendra S. said, there is this one Asian lady that is the most condescending, rude sales person I have ever had the misfortune to encounter. In fact, it was so bad that I am planning on writing to the management as well as corporate to let them know that as long as she is still working there, I am taking my money elsewhere. First of all, I spend hundreds of dollars a month on skincare and cosmetics anywhere from drugstore products to high end department stores. I am in no way a window shopper who mooches samples. However, this lady refuses to get off my back. I am a new to L'Occitane and the only product I had tried was their best selling hand cream. When I found out about their Facebook fan giveaway, I told my mom and brother as well as a few friends who promptly signed up for the offer as well to get a free hand cream. I went in one weekend on three different occasions with all different people (my plans just happened to work out that way that day) and by the second time, she already got very condescending in her "jokes", asking "Are you sure they're not all for you?" and on the third occasion, she even said "Again? You know you don't have to come in every time. You can just wait outside." Each time after the first time, I just stood there and accompanied my friend/family member, without trying to get another one, yet she would not stop picking at me with her "jokes". When I finally lost it and retaliated, telling her that as a matter of fact, I did NOT receive more than one, she pretended to be kidding, "Don't worry! I was just joking.." I have never met a more disrespectful, condescending, and straight up b****y sales associate in my life. Since then, the company has offered the same giveaway in another form, which was fair and square for me to receive another one of. Yesterday, I walked in and another associate was helping me and my boyfriend redeem the offer. When she came out from the back, she announced to her co-worker that I receive 10% off as a mall employee, but then proceeded to release a barely concealed, fake laughter as she looks at what is on the POS and says "Well, if she sees anything she likes". I will never spend a dime at this store as long as this woman works here, that is how much I am offended by this particular woman. She is unfit to be a sales associate and needs to attend some sort of sensitivity training. read more

J'adore L'Occitane. L'Occitane is just luxury.. When i need pampering this is my go to stop. If only they (like Kiehls) would open a spa. hhhmmm. What makes me a huge fan is the scents of their collections. The Shea Butter/Beurre de Karite, Honey Harvest, & Immortelle. The Immortelle Essential Water for the face has the most delightful scent. Crisp and clean w/floral notes. You'll forget this is a toner. When i need a little pick me after a long day of work this helps. It's also alcohol free. Bonus. For absolute body comforting the Shea Butter line is it. The hand creme, body lotions just sublime. Again the light clean scents just add to it. L'Occitane carries a nice line of Eau de toilette et Eau de Parfums. The different scents are really great but my favourite is the Honey Harvest Gentle Water. This fragrance has no alcohol so it's not listed on their Eau de Toilette or Parfum. Again very light and clean but sweet and noticeable. NICE! Other lines i've tried and enjoyed - Lavender Harvest and Almond. read more

I absolutely LOVE Loccitane products. I am hooked! It is so nice there is a Loccitane store in Stonestown. The store always has everything I need. I am sad to see Bruno go, he was so knowledgeable and helpful but per Bruno he is off to greener pastures and has nothing but wonderful things to say about Loccitane. I can't say enough about Loccitane products. They are perfect in every way. They are enviornmentally, animal and human friendly. I was amazed when I heard about all the charity the company does for the blind. All the way from the smallest product to the head CEO you can tell Loccitane really cares. I can not live without the shea butter products they produce. If you think all skin lotions are the same, you have not tried Loccitane. Their products are bit more expensive than national name brand products but for the difference in smell, texture and effectiveness it is a DEAL! If I were rich I would by stock in this company. The products are incredible. Kim B. Daly City read more

O, Kara P! You're funny! It IS too orange in there! But when I die, fill me coffin with Shea Butter Ultra Rich Body Cream, and put me in it... BUCK NEKKID! And that is all, and it ought to be enough. Love, Sara read more

In the normal course of things, I would never have gone into L'Occitane. For one thing, their exterior is too orange. L'Occitane also makes me think of octane for some reason, and I don't like to associate my beauty products with a gas station. But mostly, I'm too cheap. All that changed when my daughter's eczema got really bad and her allergist told us L'Occitane's Mom & Baby Balm (100% shea butter with no preservatives or fragrances) was THE BEST thing for her skin. Now, I would sell my soul for my babies, but to be honest, it took a lot of soul searching before I could open up my wallet and relieve it of $40 for a 4.9oz tin of butter. I finally rationalized, hey, if Nigerian babies are getting this stuff everyday, as they stated in their brochure, I guess I can get it for my diseased kid. The doctor was right, this product is THE BEST. Believe me, we've cut a swathe through the lotion aisle at Walgreen's and even detoured to the cold/allergies aisle with Vick's Vapor Rubs, and this Mom & Baby balm or Baume Maman et Bebe if you want to be fancy, really is THE BEST. It goes on like silk and absolutely has no scent and it has done wonders for my daughter's skin. I have to give props to the sales lady at the Stonestown location. She was so nice and helpful and smiled like she meant it. When she offered me some free samples, I really didn't want any since I couldn't see myself spending that much on anything else in the store, she persuaded me to take some anyway. She gave me four samples, not in those awful packets that you can only use once, but in nice plastic lip balm size containers. I don't know, maybe they do this in all fancy stores? However much I like the staff and products, I can't personally see myself spending $$ there other than for the bebe balm, but that doesn't mean I can't steer friends and relatives there for my birthdays and other gift giving holidays! Ooh, Mother's Day is coming up! read more

My third favorite L'occitane store. They were very helpful when I decided to buy a bunch of travel sized items...and gave me a free travel bag to go along with them. I have a friend who loves the Blood Orange parfum here and they were nice enough to give me some samples with that scent so I could give them to her. read more

I'm all for the quality of L'Occitane products. But I just hate their confusing sales tactics. They were having a sale back in February & I decided to buy some Effervescent Sugar Cubes. 3 cubes were packed in plastic & priced at $6. The sale is buy 2, get 1 free. So I bought 2 packages thinking that the 3rd package is free ($6 x 2 = $12 total). I didn't check my receipt till I got home since I bought over $110+ worth of items. When I get home, I noticed that they charged me $3 per cube & gave me every 3rd free in each package. Since there were 9 cubes altogether, they charged me $3 each x 6 so a total of $18. They overcharged $6. I went back to the store to get a credit but they couldn't get my logic & stood by their policy that sale items were non-refundable even though I wasn't asking for a refund but just a credit. I don't appreciate the false advertising. Very bad sales practice. read more

I love this effing place. Their lavendar hand cream is the best I've ever used, smells so good, and the packaging's nice. My other favorite is the lemon verbena stuff. Smells like Froot Loops. The last time I visited L'Occitane the salesgirl was asleep behind the cash register for a good five minutes. Can you blame her? The soothing lavendar might lull me to sleep, too! read more

Sometimes, a girl needs to buy herself some high-end body care. I came here having done some research and wanting to try specific products. Stephanie (I think that was the sales associate's name?) was super pleasant and helpful, while not being pushy at all. Yay! read more

L'Occitane is a quite the shop if you want to splurge on bath and beauty products. This is the place to go if you want to treat yourself or want to smell good for the love of your life. It's in a different league than Body Shop or Bath and Body Works. The products that I absolutely love are the shea butter cream, the shower gel, any of the bar soaps and the lip balm. Products from L'Occitane just cheer me up whatever day I am having. read more

Good stuff here. Excellent, excellent products I've owned (and ran out of) a few of their Shea products- hand creme, foot creme, and the soap bar are some of my favorites (I believe they're the best sellers, so I'm not that original) . The store's small, but their products aren't known for variety. When I went in, I was the only customer. Normally I like to shop by myself and spend about an hour hemming and hawing over one product, but as I was the only person shopping there that day, the sales person zoned in on me haha. She was really helpful, really knowledgeable and really, really nice... to the point of being annoying (I like to shop by myself, okay?) But at least she was nice haha. The stuff's super expensive, so I can't indulge too often... but if you're into quality, then this is the stuff for you. read more

I think they overcharge for their products. You get these 2 inch round soaps and if you don't buy them on sale, they're like 5 bucks a piece. Outrageous. Their Shea products and Ombre rose fragrance are the only things I buy nowadays. I've bought a bunch of stuff over the years and they're not that much better than other stores. The clerks are kinda snooty and not very helpful. You get the feeling they only want a sale and the sales aren't that much of a bargain either. read more

I hardly ever go in here because well, its a speciality store and I hardly every splurge on a store like this. But I've heard great things though about the place. I only went this one time to make a exchange and it went smoothly. I'm not a big fan of scented items so I just ended up getting their best seller hand lotion. Can't go wrong there. Love it! read more

I have not met the one star lady, came across a zero star male Associate tho. Bad service and maybe he couldn't wait to get off work or just too busy working on his cell phone, went to Nordstrom instead. Will not return to this store period. read more

I like to come to this specific store due to the convenience and having very nice sales associates. Joanna and Cindy who work there are always nice and helpful. I came with my friend to shop in the mall one night and we stopped by at L'Occitane. They both were there and treated us very nicely. Thank you Joanna and Cindy! You guys are sweethearts. Company needs people like you. read more

I was here when they were having "mini facials." I got hooked on their products when a co-worker had me "like" their product on facebook in order to score a free shea butter hand cream. I ended up buying some stuff from online and was really pissed because they didn't include a $10 gift card as the promo stated (online). So to make it up I decided to take advantage of their skincare event. So, my appointment was for 3:30, I called in advance of maybe 15 minutes and got there before 3:30pm. The clerk tells me that they are running behind, like 30-45 minutes. I'm thinking "Dude, I just called you not long ago, why didn't you tell me, I could've just come later," but me being me, I said "that's cool, I don't have to be anywhere" and hang around walking the mall. I come back and they do the facial thing, ask me what's up with my skin, blah blah blah. When the person actually starts, he seems all giddy, I'm just thinking like Dude calm down but whatever, people are walking in and buying stuff like crazy and there's only him, thus the giddiness, but I'm thinking like why didn't they have more than two people on staff during a "skincare event?" The other person was just taking her lunch and you can tell this place likes to provide good customer service considering the prices of their product. Well anyway, the facial is done and over with and I decide to get some products but man is the store packed! The clerk uses this opportunity to let me "decide" what I want to get so he can help other people. That's cool so I grab what I want, taking my time because I don't want to impose, but wandering the store for another 20 minutes is absurd for me so I just stand in front of the register and sort of "demand" assistance through my presence alone and walk out of L'Occitane 3 hours later. Remember I was there before 3:30pm. What should have been a 15-30 minute facial....I just wanted to get out of there. Love the product but service sucks! read more

I just walked into L'occitane for the first time in years. I needed to get a special present for a mentor of mine and I had no idea what to get her. Rachelle was so lovely, friendly, and extremely helpful. She took her time with me showing me different options and helped me stay within my budget, while at the same time getting some special lotion for my mentor. I am so lucky to have had her help and now I am so excited to give this gift to my friend. Thank you for the very special customer service. I will be back and I'll be sure to ask for Rachelle! read more