LOVE THEIR PRODUCT! They have a great skin care line!! RACHEL their store manager is amazing! She will tells me what I need for my skin type. She is like a plastic surgeon to skin care!!! Go come here and talk to her team. They know what they are talking about. It is not about just sales. They actually care for your skin!!! read more

Hit or miss as far as service goes. The gals here are either rude and unprofessional or nice and attentive. Foundation broke me out but my eyeshadows are awesome! read more

I've been using Bare Escentuals products for several years now but have never been to one of their stores. I usually buy the products at Sephora. Anyway, when I was at the Hillsdale Mall, I saw a bunch of women getting make-overs at the counters, so I went in to ask about it. I was told that the make-overs last about 15 minutes and are complimentary. What? How could something like this be free? I asked if I would be required to purchase a certain amount of products to get the free make-over, and I was told that I wouldn't be required to buy anything. All the makeup artists were with other clients, but they put my name on a list and told me to come back in about 15 minutes. My makeup artist was Maria. She was amazingly knowledgeable and professional. She talked me through what products she was using and why, encouraged me to ask as many questions as I wanted, and asked me a lot of questions as well to get a sense of my personal style and preferences. She made over my eyes and face and spent a good 45 minutes with me. She also wrote down all the products that she used so that I would have the information for future reference. I did end up buying a lot of products, but like I said, I already use Bare Escentuals and needed to stock up anyway. I asked Maria if she accepts gratuities, and she seemed really surprised by my question. She said she didn't know what the policy is on that but laughingly said she'd accept one if I was offering. I can't believe other people don't tip these makeup artists. Maria spent so much time and care with me without knowing or caring if I was going to spend a dime. The least she was owed was a gratuity. I gave her $10. 5 stars for a great experience. Thanks, Maria! read more

I love coming here because... - Great location! Hillsdale is not the best mall out there, but that's what makes it all the more special.,less crowds. I can come in and get what I need without having to push or shove. - Appearance: The store is put together quite nicely and it makes you want to browse just a little but longer. Very enticing. - Employees: Always friendly and always look like they know their makeup. Unlike other stores with employees that don't have the best makeup applied on their own face, the people here look and know what they are selling. read more

Okay, so I walk into the store hoping to walk out a makeup expert. And with expert I mean knowing anything more than I already do about eye makeup. I don't have the slightest clue (and btw still don't. Read on.) Anyways, I buddy up with the first available saleslady and she picks the three most glittery shades possible. Frankly, even though I don't know anything about makeup I know enough to comprehend that a dark brown color probably wont show up on my already dark brown skin. But wait, it gets even better .. these shimmery brown colors are for DAYTIME????? -__- After a grueling 30 minute tutorial, she stares at me for the longest freakin time. Okay ..? I suddenly realize that she wants me to buy one of those ugly ass eye shadows. WTF. To make her feel better I end up buying against my will a Bare Escentuals foundation (which I LOVE) but still .. what is her deal ..? read more

I've been meaning to write this... The Prime Time primer is a must get. I've got a new respect for BE. The associates aren't trying to upsale you. It really does work as it makes the makeup look better and stay on longer. Also, the Flawless mascara is the BOMB! Holy cow, does it work. It truly does. I'm an advocate for BE that I even watch the QVC 3-hour specials. If your still cynical about the product, try to catch it on QVC and you'll become a believer. read more

This is some really good make up for those of you that are allergic to almost everything. Which is me, I have super sensitive skin. The products they sell last a really long time and look great on. The ladies that work at this location are really nice and not pushy. You can play around with the colors and see what you like. I really love all my Care Escentuals make up. read more

Not sure why most sales staff of cosmetics & beauty supplies need to be condescending to customers. I knew what I needed...it was an easy sale for them. Sadly, the service was awful. Should've ordered online...that is what I'll be doing from now on... read more

I was debating whether to walk in here or just go to the Valley Fair store which I'm used to, but decided to make my purchases here for convenience. This store is pretty small and they don't have a huge selection of goods available for you to grab. For a lot of the items, you have to ask the associates for it, which I'm not a fan of. When I walked in, there were 3 associates in which one was with a customer. When I was ready to make my purchase, the other 2 associates disappeared to the back. Not sure why. I was waiting around for a couple of minutes getting impatient so my husband went to get me some help by peeking to the back. While I was waiting to be helped, I was rummaging through their glass jars, which I thought might be freebies since all the colors were crappy and they had the mini buki brushes that I've gotten for free before. Then the associate grabs the jars and puts it behind the counter. Talk about rude! Due to lack of customer service, I think I'll make my purchases at other BE stores instead. read more

I wanted to exchange some BareMineral lip gloss that I got online (brand new), because the colors were much lighter on their website as they appeared in real life. However, the store manager won't let me, and I'm not asking for a return, but just an even exchange. There's an older lady that was super nice and she wanted to help me, but the young female manager told her to hold off and made me waited 15 minutes and then said "No" and she didn't even say sorry for the wait or anything. I really can't believe it, just exchanging another color from their own brand and she won't allow me. I never experience this from other stores before. read more

I love BE. This review is for the incompetent sales lady. As soon as I walked in, I asked if I could get the friends and family discount even though I didn't print out the "coupon." She replied, "yes." I went about and finally was ready to check out when she said I needed the coupon to get the discount. WTF. Thanks for nothing and wasting my time. My bf heard everything and was my witness, and he responded, "Maybe she was lost in translation." read more

RIP, MAC. I've been loyal since I was a teenager, but it was just time to move on. SO excited to have discovered this amazing product! Staff here is super friendly and really honest. I feel like the products definitely speak for themselves, and the associates never push products. read more

I would like to take a moment to mourn the loss of a 3 year affair with Laura Mercier foundation. You were there for my face for so long and your primer is amazing but unfortunately my skin tone is changing with each day and was acting out in rage or shall I say breakouts. Enough of that, I was in desperate need for new makeup. My face has been breaking out and with the help of an aesthetician was told that oil based makeup was the culprit behind those pesky embarassments. He told me mineral powder based makeup would suit my skin type best and I should stop what I was using and try something more natural. I don't know if Bare Escentuals is organic or close to being natural but I was in need of a change and have heard good things from many friends who swear by the product. I walked in to the store and was immediately greeted and assistance was offered. I got a tutorial on how to apply the foundation and was amazed at how even my skin tone looked. Amazing. I ended up purchasing a set which included the foundation 3 step process and then application brushes which are softer than the ones I had. 2 days in and my skin feels amazing, thanks to the hypoallergenic and non-comonogenic qualities of the product my skin feels free of chemicals though it clearly has something on it. I'm giving it a month and if I like the product which I'm sure I will, I'll come back and go over their eye shadows and blushes. Many thanks to Emma for being so great even though I was rushing to get out due to other plans for the evening. read more

I have been using Bare Escentuals for the past two years and have never had clearer skin. I receive compliments all the time about the fact that I have 'good skin' and I attribute it all to BE. The service at this location is phenomenal. At no point did I ever feel pushed in to purchasing something that I did not need. They offer great suggestions especially when I went from light hair to dark hair - the tweaks they offered to affect my appearance really made a big, and good, impact. They do not hesitate to help you try something on, even if you aren't buying anything and they really honestly care that you walk out of their store looking the best you can. highly recommended! read more

I love love love my starter kit! I've been using it for a while now and it makes my skin very happy. I still can't believe how different it is from regular foundation Kerry was very helpful and answered all my questions and was kind enough to show me how to use the products and had me lookin fly in no time. She was very helpful and sweet. I'll definitely be back in! read more

The products are the best ones I've ever used! Instead of breaking out, my skin is nicer after using them. The store itself is really fun to go into. I've spent an hour playing with all the eye shadows. I only gave them 3 stars because of the staff. Although most of them are very nice, they don't have much knowledge about makeup and it's applications. I suppose it's a blessing. I would spend a lot more money with a professionals. read more

I like this store. All the time people are very helpful and happy and they are knowledgeable of their products. I went to buy something to help with my acne problems, and this Associate I think her name is Eirra (sorry if I misspelled) was very helpful and I appreciate that. read more

Luisa helped me choose an eye primer, shadow and liner that look so great, and so natural on me! They are definitely not colors I would have chosen but I wear them every day now. Their makeup is clean and high quality, I'm picky about what I wear. I would go to Luisa again for advice on any type of cosmetics or skincare -- she is excellent at what she does and a very good salesperson (i.e. helps you find exactly what you need) as well. Wish she worked at a store closer to my location... read more

When I get a chance to go to the mall I love to come here and have someone put make up on me and buy new things. But I learned that I can call in and order things that I already know I already like and need more of. They will send it to me with free shipping and sometimes with free samples! I do remember Rachel helping me with my make up in the past and she is the one who sent my make up for my phone order this time. I just love the product and the employees are so nice and friendly! Love the convenience. Highly recommend read more

The makeup is really nice, it looks natural and it hides imperfections quite well. I love Rachel, the store manager, she is explained how to apply the layers in order to achieve the natural look. I have never seen such personal attention. I don't think I could go to any other store to buy my makeup after this store. read more

love these products!!! they carry in stock the full line of bare i.d. minerals cosmetics with every color imaginable. the eye shadows are lined up in color coordination and you can pick any one to try on. i can stay in this store for HOURS! i also love their tutorial kits that are premade and prepackaged...it's like a makeup class to go. this is great for gal pal gifts and this is makeup that is actually good for your skin! the staff is very friendly and helpful. they really have expertise knowledge of their products and how to use them. they might have a few technical flubs with the cash register or the credit card machine...but hey, this is a makeup store, not an engineer's lab...although they do conduct some serious make-over experiments. read more

When I used to use BE, I would come here to get my stuff. They have everything and ever color. Some other make up boutiques will only carry a few selections, but here, you are sure to find your match. They also display all of the pretty shadows and blushes. The associates here are very nice. Always willing to help. They even tell you or give you the frequent spending card without you even asking, which is very nice. I hate it when I go somewhere and they don't even tell you about that. Too bad BE causes me to break out because I'd continue to come here. read more

The store just reopened yesterday after being closed for about two months for renovations. It looks very cute and some of the products are more "within reach" now so it might help you get in and out with the basics a bit faster. Their starter kit is the best value compared to the kit at Sephora and other stores because of the extras you get with it. The product is really great, I'm a total convert since starting about 4 months ago. I let an "artist" at a BE party a few years ago do my makeup and I looked awful so I didn't give the product a chance. I gave it another chance when my friend started raving and now I know that done properly you can hit that perfect mark between natural and made-up. With great seperation anxiety I kissed my Bobbi Brown goodbye, but I can't tell you how happy I am now that I switched. My skin loves it (keep in mind that every time you change routine your skin might protest at first, give it a week). They don't advertise this but you can get 3 samples every time you shop so make sure you always try some new eyeshadow colors or my new favorite thing to use instead of blush, Warm Radiance. I took one star off because sometimes the people working there don't know their product very well and as a newbie I need some help now and then. I'll edit this review later to add the name of the girl at the Hillsdale store who has helped me twice now and she's very helpful and knows her stuff. Look for her. Edited to add: I believe her name is Mary. Mary knows her stuff! read more

i used to be loyal to getting my makeup done at mac, but since their policy change, i had to look elsewhere. joel is amazing and while he's working his magic, you can't help but envy his flawless face. after he applied the makeup, my face didn't feel cakey and it still looked glam. bare escentuals makeup is great for my skin and it's high quality. read more

I went in yesterday after an interview to pick up some advice and products for highlighting key features on my face (under the eyes, brows, etc.). I usually use MAC, but a lot of the product looks fake and piled-on sometimes, so I read some reviews and decided to hit BE. Now I remember the BE from back in the day where I ordered the product off the infomercials and was somewhat impressed, but not completely sold. I usually stick to the light liquid makeup and as much as I liked the results, I went back to something a bit more comfortable. So, back to the shopping experience. Jessie was a great makeup artist, I highly recommend him. He knew exactly the products, shades, and result I wanted in minutes, and completely transformed the way I looked with 3 products! I was sold, I bought Flawless Radiance and Stroke of Light (I am going to wait on the other one, just because I have so many products already in my arsenal). Highly recommend BE as a product, and Jessie as an artist. He's awesome! read more

The staff there was amazing. Micheala was so helpful and nice. She helped color match my foundation and powder. I was using the wrong color all along from MAC. I am now a dedicated bare escentuals customer. Natural is the way to go. Thanks again Michaela and her co workers for all your advice. read more

I absolutely love this Bare Minerals store. I have had nothing but fantastic customer service and amazing makeup artists over the years. Lex recently helped me with my makeup for my family photos and she did an AMAZING job!!! Thank you so much! I highly recommend coming here. If you don't use bare minerals I highly recommend the brand. I have been using it for 12 years now and the products are so light weight, flawless on your skin, and incredible! read more

I won a "girlfriends" party for 3 of my friends and I, and Julie was amazing. She took the best care of us and did a fantastic job on our makeup, helping us work with the tools we had and finding new ones for the look we wanted. She helped us with a daytime smokey eye, red lips for going out, and eyebrows, as well as highlighting and contouring. She is phenomenal... Not pushy at all but very helpful. Because she didn't try to push to many products on us, we all felt good about buying the products we wanted and not the ones that weren't a top priority. Great experience - love all their makeup as well. read more

Vibrant and chic cosmetic store in bustling Hillsdale shopping mall. Staff was very helpful and courteous. Helped me look for the right kind of shade of lipstick. Jazelle also offered tot each me make up tricks so I am certainly making an appointment when I am there next:) read more

I love the gals at this store and the wonderful service I receive every time! The other day I showed up late for my appointment and Sharon was so kind she even offered me a glass of water and proceeded to pamper me. She recommended skin care products that now I cannot live without and I appreciate how sweet and patient she was with me, let alone her excellent artistry. Thank you Sharon! read more

Upon a recommendation from Dr. Beck's office, Lynette referred me to Bare Minerals. Rebecca did a very professional job, with my aged face, and I bought the products, with confidence, combined with a positive, nice experience. Thank you. read more

My sister and I were enjoying a leisurely Saturday mall trip when we landed in the Bare Escentuals "parlour". We were greeted by Tina, who turned out to be a perfect match for us! She did an excellent job informing and recommending both make-up and skin care. Tina is an expert at color matching, as well. The Complexion Rescue, the Aphrodisiac blush, the Maverick lipstick all turned out to be 'spot on' for my sister and I watched her face and spirit come alive. There was no feeling of being rushed or pressured to buy. Tina's belief in the products, coupled with her explanation of how she's benifitted from them were all we needed to know. We even embraced Tina before we left, feeling like we made a friend! A very knowledgeable and genuine friend who is an excellent representative for Bare Escentuals! read more

I had a horrible experience, I walked I on a slow weekday looking for "well rested" powder which I literally bought like a month ago. The sales women had NO CLUE what I was talking about? Maybe she's new? I walked in and she literally looked like she already hated talking to me, mind you I'm in Islamic head scarf that's probably what made her feel some way, she didn't greet me the way she did the following customers . After rummaging (mostly me looking for the product while she's moping around) the store for a few minutes she tells me she's going to go on her computer to search for it for me. Then a few more customers walk in and immediately she greets them with a smile and asks them how they are doing, etc what they are looking for completely ignoring the fact I'm still in the store! She starts assisting them without even following up with me! I know what good customer service looks like because ive worked in customer service for more than 6 years, she made me feel horrible and I left the store and told my husband who was waiting outside for me, he was pretty upset seeing me upset. Luckily there is a Sephora right across and I received the type of customer service that I was expecting regardless of my clothes or religious beliefs.. I will only shop online now or go to another store. read more

all i gotta say is eversince i started using their stuff, my skin cleared up significantly and my face looks near goddamn flawless (but still ugly) in pictures. i dragged my best friend in here for a demo so now i have a BE patna in crime. the employees here can be sorta uppity but i think that's just cuz i'm colored read more

The girls are so beautiful and sweet! I had such a pleasant experience when I went. I was greeted and immediately asked if I needed any help and they were so knowledgable and kind. read more

Cheers for Sara! She is super friendly, knows her stuff and had all the parts and pieces put together for me in no time at all. Will happily visit this location again. read more

I have been using BE for a couple of years now and I have gotten my make up here many times and usually the sales associate are pretty good. I hate to do this but I was really disappointed with my recent visit there, that I had to write a review. I needed to purchase a new mascara because I was running out. When I walked in there were two employees and they were both with customers. so I just looked around waiting for one of them to be free. An older employee became available and she made eye contact with me and asked me how I was doing. but that was it. I had to be the one to ask her about getting me a mascara. I was also interested in purchasing a red lipstick but I wasnt too sure which shade of red will look good with my skin tone. I mentioned that to her hoping she'll take a look at my skin tone and recommend a shade but she just showed me one, which was the holiday red or something. probably the one she shows everyone. I mentioned again that I wasnt sure it will look good on me and she told me to try it and then she left to go help other customers. she clearly saw me applying the lipstick and looking in the mirror but she never came back to check on how I was doing. she just chose to not help me. she didn't even get me the mascara that I told her I was going to buy. freaking easy sale right there. finally a third employee saw me standing there and asked if I needed help. I told her I wanted the mascara and she asked me which one. I told her I wasn't sure because that older lady, not trying to be agist but I didn't get her name, didn't help me at all. the employee who rang me up was friendly, trying to make conversation with me. I think she could tell I was upset. Then the older employee saw that I was buying the mascara and apologized saying she was helping these other people first. I have no idea why but that older lady's service really upset me. helping other people first?! that's your excuse? I work in retail too and it's called handling more than one customer. just a simple check in after your ONE suggestion of lipstick would have been nice.Maybe it was because I'm young and I was dressed in UGGS and a flannel. but that doesnt mean you should just freaking ignore me when I clearly needed assistance. pisses me off when sales associate judge and assume which customers they think won't buy anything. Customer service is the biggest factor that will lead into a sale. I didn't even want to buy that mascara but I needed it. SUPER UPSET by that lady. I would understand if you were busy but there were not that many people in the store...I came on a Monday morning for goodness sake. SMFH. read more

I went to BE for a simple consultation and I was very happy about my experience. I didn't come in with the intent to make a purchase right away, I was simply interested in getting info. Not only was Brittney really helpful and informative, but she didnt pressure a sale. This is an awesome display of customer service and knowledge of product. I deffinitely will be back to purchase all the products she advised. I really like the way the makeup feels, especially considering I have sensitive skin! thanks so much Brittney! read more