I've had two pretty unbelievable experiences at this business. My hairdresser last Tuesday on the 24th had put in a seven item order. On the 25th I called this business to let them know that unfortunately I would be out of town for the Thanksgiving holiday and I would like to pick it up today At that time it took them over 22 minutes to find the order. I tried two variations of my first name and of course, my last name was exactly what was on the order. Apparently, when you make an online order, you are given a number that number means absolutely zero to the store. I've been told by the employee on November 25th and by somebody who told me she was the manager named Kat. That the stores have zero ability to look up an order by the order number. It took over 20 minutes today for her to find the order and then I was chastised. I'm sitting here in the car with my mother. I gave her the two variations of my first name, Liz and Elizabeth And my last name. I also gave her the full name of my hairdresser. After putting me on hold and disconnecting me she came back to tell me it was my fault because it was under the last name Oakley and I said and I told you that was the name of my hairdresser. I wasn't sure if it was under Liz or Elizabeth and I gave her the name of my Hair professional. I finally asked because of my frustration I have never known of a business that gives out order numbers that mean nothing. Their system does not use the online order system to find your order so what is the actual point of the order number since they are not used in any capacity Last week and this week I've spent an entirety of 40 minutes on the phone just to conform an order with this business, I am definitely going to be asking my hairdresser if there is another business that we can use in the future because this is like pulling teeth I'm not going to hold my breath for a phone call from Kristina the regional manager Kat apparently has just returned from PTO so it's not her fault that she can't find the order. That's what I'm told. I'm on my way over there to pick up the order so wish me luck. read more

Salon Centric - My order which they cannot find by the order number because they don't use them - Cosmetics & Beauty Supply Near Me - San Francisco, California

Back again. Today I met Shula, the new beauty adviser. She was very knowledgeable about the products I purchased. Thank you Shula.

Stopped by again and ran into Shula, the new beauty adviser. Knows her stuff inside and out--made my product choices a breeze. It's a relief when staff actually know the lines they're pushing. Just a tip for management: keep hiring people like her. The difference is noticeable when there's someone competent on the floor who's not just guessing through the shelves. read more

This store is not my favorite place to visit as it is usually disorganized and quite dirty. In the past week I have stopped by twice during their regular business hours to find they are not open, without any signage or information. I will not be going back. read more

They seem like a nice store but buyer beware! They don't sell to just anyone, they only sell to licensed hairdressers. It seems like a nice store at least and the worker seemed really nice, just wish there was a sign on the door or I was told when I came in before shopping around read more

There's this old hag working there with orange hair and a thick accent... extremely rude and impatient. Worst customer service I've ever received at a place that's supposed to sell to professionals. It's a shame they decide to hire someone who doesn't have a shred of people skills. read more

Without telling literally anyone, they only sell to licensed cosmetologists. Like they literally watched me pick out my Redken stuff, and then as they were ringing me up, they said they do not sell to the general public and you need a license. I was literally buying 4oz of toner. I need a license to buy 4oz of toner? Seriously? The woman at the register was super rude about it, and she looked me up and down and said that when I came in she could totally tell I wasn't licensed. This establishment clearly doesn't give a shit about people who can't afford to go to salons and have to do their hair at home. Privileged. Rude. Don't go here, just say fuck it and go to Sally's, at least they're not on a high horse. read more

Great customer Service! I've spent the last 2 days trying to purchase a bay bliss trimmer & clipper during the tools sale. I was unable to complete the purchase online & on the app. Probably because it wasn't in stock in the warehouse. So I started searching for which locations had both items. SF had both but I do not have a car. This morning I Alameda (closer to me) they only had the clippers. I called SF and lovely Kat answered and helped me purchase my items over the phone and will have them sent to the Alameda store for pick up. She was very polite & helpful. This really made my day. The sale on the Tools was 40% so this was really my only chance to be able to afford this great items. THANK YOU again Kat! It probably don't seem like a big deal but it is to me. Great service & inventory in stock! read more

The staff is super knowledgeable and helpful. They truly want to help you. It is a small store but they keep it stocked. I love the point systems so i can get products, education and tools for free. There is a lot of education opportunities at the store. read more

REDKEN...There that's all that needs to be said. I'm a Redken devotee. And they have every single product they make and always have it in stock, from the best flat brushes to every Shades EQ color and Gels to every different conditioning product immaginable. BTW, this store is for liscensed Cosmetologists only. I come here now instead of buying Manolo shoes.... Happy and Sad ! read more

Pretty small location compared to the one I've been to in the San Jose area. Products are lined up nicely, but the aisles are also very narrow. I understand that they try to squeeze as many products as they can, but it gets too confusing especially when I'm trying to look for a certain brand or item. Great staff though, they're very friendly and helpful. I can only complain about the small space. read more

I hate writing negative reviews. This review isn't really even about the store itself. I went in yesterday to get supplies and the only girl working was REALLY REALLY sick. Like runny nose, coughing horribly, with a stuffy misreable sounding voice. I tried to stay away from her but she was the only person on the floor. I'm a hairdresser. I work with people but also, when I'm sick, I loose money and clients. No paid sick days or excuses. I have to call everyone and tell them I'm sick and can't do their hair. So I wake up this morning and I A M SICK. So lame. Stay home when you are sick, especially when you work with the public. But double especially if you work with hairdressers. PLEASE!! read more

They open early- even on Saturdays! STAR They had plenty of parking close by. STAR They had what I was looking for in stock. STAR Sales girl was really nice and helpful and knowledgable, even before 8:30am on a Saturday. STAR Got out of there and to work on time. STAR read more

Love this place, Kat and Tiffiny are my go to gals, when I need to order for pick up they always have it ready. Super sweet girls, love this spot since it's so close to me. Also love the monday classes they have, I learned so much from their Redken educator. read more

The employees, the product selection and the service I've gotten here is the best! BUT the San Francisco location is, for me, horrible. I loved their store that was across the freeway from Serramonte Shopping Center. Easy to get to. There was always nearby parking and the manager was wonderful. Now the drive to get to the Geary Blvd. store is brutal and the parking situation is sketchy at best. Getting there by bus would be torture, and I couldn't buy all the supplies I need because it would be impossible to carry it all on a bus. And the nerarest other Salon Centric store is in San Mateo! Please, please, please open another location somewhere between Geary Blvd. and San Mateo. I am sure there are many others who have the same complaint and would love a much more convenient location. read more

I just have to say... I really love all ladies at Salon Centric! They will always help you to the best of their ability." These group of ladies work very hard and have long shifts, so cut them some slack already." Yes this business was purchased from a corporation a few years back from the Maly's. So if you've noticed changes that you're not happy with... take it up with the LOREAL Corp. And maybe on your next visit you'll have a little more understanding and patience. Love my ladies at Salon Centric on Geary... Keep up all the great work that you do for us professionals! :-) read more

I have been here Monday January 19 and the manager is just so rude I been picking stuff up for my mom and I came in with my mom yesterday and didn't let us buy it . Her name is Katie I hope she gets fired or I won't be back !! read more

Love shopping here, I can get everything for my salon at a reasonable price. Staff is always so helpful and welcoming, they give great product recommendations. read more

Always sweet people at the counter, so helpful, answering my buckshot of questions. Great selection of products, and if they don't have it, they think of something comparable. You can mess around with the makeup at the counter, spend as much time as you want scoping the deals of the month. There are plenty of samples, manager specials and testers. For licensed cosmetologists only, but I always bring my friend and let her go to town. They don't seem to mind. read more

Just moved to San Francisco from Northgate,Seattle. I came just in time for Salon Centric 20% off sale at a very busy hour. I had a good over all experience. I was too short to reach one of the colors I needed the short dark haired girl got a step stool and nabbed it for me poor girl fell in the process. She had a very good sence of humor about it and laughed it off I felt so bad. All the staff was very helpful to me. Next time I will call in my order I did not know this was an option. They were very busy I had to keep running out to feed the meter. read more

im like that hunky older brother in high school, a senior who is 18 and can buy beer, and my friends are like the freshmen, who wait outside the 7-11 for me to buy it for them. this place is a cosmetology license only supply store. Maly's is where i lug all the bottles of purology from when i am stocking up my shop. .....and where i buy my clients their tourmaline blow dryers. its small and limited, but friendly. read more

I'm so glad I found this city location of Maly's cuz I kept driving out to So, City West Coast beauty supply. And i hate that whole tanforan area so this find is such a plus. They had everything that i needed, staff was helpful (I don't carry my license on me, they either didn't care/could tell i knew my shit, but didn't hassle me bout it when i was checking out...major plus)... read more

It is for liscensed cosmotoligists or students only. The prices are great they do not carry ghd however.

Always helpful, and they won't rush you!! It's pretty great overall, and they always have a pretty decent stock of hair color and other hair products overall. read more

I will have to agree with J.M. Ive been helping my mom picking stuff up from this place for quite a long time now & ever since they change and hire new staff, the new employee are very rude & unprofessional. I recently got into an argument with one of the employee. I was suppose to pick up a package 8 sets of Matrix shampoo for mom who came in the morning & paid for the stuff. When i arrive my bf helped me get the stuff but apparently they do not know what my bf is talking about & this is not the first time my mom has order a large amount of product & left it there for me to pick it up...to make it short they say the person who sold the product to my mom this morning left early & did not leave a notes or receipt for the other employee so they cannot give me the package since I don't have a receipt..which is okay with me but I was so pissed because the whole time the old lady was trying to put the blame on me with her attitude saying if you don't have a receipt I'm not going to give it to you ( with her attitude all up in my face too) if you were me you'll be pissed too!...& It pissed me off because is your employee fault for forgetting to put a receipt or notes (like she always does those other time when I pick up) instead of not apologize to me the old lady even gave my mom attitude while speaking to her through the phone & my mom English is very limited ..in the end I have to curse her out for being such a rude & unprofessional employee! I mean at her age shouldn't she have manner? This old lady is an inconsiderate person in her mid 60s (shame on you old lady!) & every time I encounter her before this incident, she never smile, always have a pissed off facial expression, & very rude to her customer. I do not know why they are so rude it's not like We get our stuff for free! We pay for it just like others. Overall, if I can give this place a zero I would! Straight up unprofessional. read more

I have shopping here for my color supplies for years and I have gotten to know some of the staff and they are so helpful and kind to me....Service beyond the call of duty. Once I forgot an important product and one of the staff drove it over to me... Another time i dropped in without my car and was going to have to carry $200 worth of color for an hour and AMY went and found a promotional backpak to give me so I could carry my products,,And we all know how heavy beauty products can be ... 5 stars for Salon Centric..for location,.products, and service.. read more