worked here a while ago and she treats employees terribly. she lies to clients constantly and pretends to be nice. There is a reason it seems like there is always a new front desk person and she has such a hard time finding "competent" help. She doesn't train front desk people and expects them to read her mind. She doesn't like when they are honest to clients about packages. She prefers packages to expire and then never tells the client even though she says they don't expire. Expects a mind reader. Lies and says she is sick when she isn't or doesn't want to see a client. Or blames the receptionist for her mistake. Have heard a lot of stories of "sensitive" receptionists because she makes them cry. She shouldn't be allowed to run a business I wouldn't trust her to do anything on me. read more

Always amazing treatments and results from Jen! Beautiful space, welcoming space, and great communication.

This is the place that my wife loves to go to and she will not go anywhere else. Jen is very professional!!

I really enjoyed my laser treatment with Jen. This was my very first laser treatment (genesis) I have gotten and I'm really impressed with the result. I had no downtime after the treatment (slight redness 1-2 hours) and my skin which was previously in a rough shape is definitely more clear and glowing. I appreciate that Jen went over every little details and explained every steps which was super helpful. Thank you! read more

Jenn is an absolute Gem. The results I received under Jenn's care have been remarkable. My complexion has never looked better and I look so young! read more

Lumena/Jen is great. I have never done any lasers/microneedling/chemical peels/etc. so I was nervous for my first laser experience. Jen knew I was nervous so she explained every step of the laser genesis process like what she was doing and why. Later that week I attended a wedding and people said my skin was "glowing" and "radiant." I came back and got a mix of IPL and Clear + Brilliant. Again, Jen did great. I wasn't too red afterwards and the next day my boyfriend commented that my skin looked more "youthful." In the future, I'd schedule the Lumena special where Jen customizes treatment based on your skin's needs. 10/10 recommend. Prices are reasonable and you can rest easy knowing you are in capable hands. read more

I absolutely love this place. Jen is knowledgeable, caring, empathetic and helpful, always offering thoughtful, honest, and informed suggestions on treatment options and never trying to upsell anything. She's a genuine skincare guru and her grasp of the ever-changing world of beauty technology is amazing and continually evolving. Her prices are extraordinarily reasonable for New York, especially given the care and attention you get. (Plus, she's super-fun to talk to ;-)) Highly, highly recommend! read more

Writing reviews is so awkward but I feel like I owe it to Jen & Lumena after coming to her for nearly 7 years!!(Never once was I asked for a review, btw). Lasers are dangerous and if you want to get into laser facials you need to do it with someone who knows what they're doing. She has loyal clients for a reason. I'm so grateful to Jen for always being so generous, kind, and caring with my skin and also just being a really cool person. I feel so lucky to have found her. Book w her!!! read more

Outstanding facials and laser treatments. Jen is extremely knowledgeable and can clearly communicate the science and differences between the treatments she offers. She can customize a treatment to fit your unique skin needs to a degree I have never experienced at any other laser skin spa. Jen will also honestly educate you regarding the benefits and limitations of the multiple treatment options, and will clearly communicate any possible downtime/healing time to expect. I appreciate how well she manages my expectations of the end results. My skin has looked it's best when under Jen's care. Highly recommended. read more

Love, love, love Jen and Lumena. Almost don't want to review her place because it's already hard enough to get an appointment, but after everything she's done for my skin, it's the least I can do. I've had two signature treatments with her and my skin keeps getting better. Overall clarity, redness reduction, zapped capillaries/scars, anti-aging... I even came in once for a small zap and she didn't charge me. Who does that? She is super thorough, her services are really reasonably priced comparatively, and she is so knowledgable--she always answers my millions of questions, and her space is so calming and perfect. And I love supporting an independent, female, local business owner. read more

Honestly, I wasn't sure about this place when after my first facial. I had gotten the Signature Facial with microneedling. Then the next time, I went in and got the clear and brilliant with the signature special. My skin was so clear and shiny that even my boyfriend who can't tell when I have red lipstick on noticed. After getting a facial here, I have so much confidence. I haven't worn foundation or coverup since then. I also love that they don't sell anything at the shop so you know they are not pushing products on you. They recommend affordable brands and give you samples every time. read more

Obsessed with Lumena and Jen. This is professional skincare for and from people who *know* skincare. No facial massages you can do at home with a jade roller. No scented candles. No instrumental spa music. No nonsense, no bullshit, but insanely effective. First time I went in (two years ago) Kait refused to treat me because I was honest about my (pretty harsh benzoyl and retinoil-heavy) routine. She gave me a quick micro, some moisturizing serum, refused to take my money, and told me to come back in 3 days. I did and have been back almost every month since. I am not exaggerating when I say the services are so good and so well-priced that you will consistently leave feeling like you know the best-kept beauty secret in New York. I have purchased every product they use- from the moisturizing mask to the pore extraction tool to the microdermabrasion machine. But I still go back because I never feel more polished than when I leave Jen after an hour of laser, micro and, let's face it, some light talk therapy. Important PS: I used to be a beauty editor for a magazine. I know bs money-wasters when I see it. This is not that. xo read more

one of the best facial spas in brooklyn. Try the Ipl photofacial or laser genesis and you will definitely see a difference in your skin. Jen is really knowledgeable when it comes to facials and really goes above and beyond to make sure you have a great experience. The location is also great and convenient. read more

I was going to argue point by point but I'll just say Jenn's comment back was unnecessarily disrespectful, mean, and mostly untrue. I'm updating my review because that was unacceptable. The point is, I spent a lot of money that I work hard for and did not get results or the care I wished I did for that money. I had a great experience with Jenn for a long time like I said, but I would take note that if you have any concerns about your experience you're likely to be disappointed by her response. read more

Jenn is amazing. I've bought a package for laser genesis because I'm completely obsessed. Her prices are really reasonable and fair as well. She really knows her skincare which is more than I can say for a SCARY number of people doing laser and invasive facial procedures in the city. She always takes her time with me and has recommended the best products to use as well. She even gave me a full size sample! My skin has never looked better and I'll be going to Jenn for the rest of the time I live in the city. Can't recommend highly enough. read more

This place really is as good as it gets! I would give it 6 stars if I could. Here's 6 reasons why; 1. It was really easy to make my appointment using their online system. They sent me an email confirmation before my appointment. I called the lounge to confirm my appointment because it was New Years eve and I wanted to be sure they would be open. There was no answer but they called me back immediately to confirm. The number also receives text messages. I texted twice (I must've been an annoying customer :) and heard back immediately both times. A+ for being "easy to reach" 2. I added my sister to the appointment last minute without any problem. A+ for being accommodating 3. The lounge is in the Carroll Gardens/ Gowanas section of Brooklyn so it wasn't that hard to get to. There is street parking which can sometimes be tough to find in that area but I found a spot on the same street. This area also has a bunch of great lunch spots nearby so you can make a day of it. A+ for the great location! 4. The Beauty lounge itself was nicely decorated. Artsy but not cluttered. The space isn't huge but it was nice and I could tell that every piece of art was carefully selected. Even the bathroom was nicely decorated. It has this rustic, woodsy (if thats a word), antique feel to it which is nice in a spa. A+ for decor. 5. My sister and I got laser hair removal. I did some research prior to coming to this place to be sure that they had a machine that was good for black skin and corse hair. I have done laser hair removal in the past that wasn't as effective as I thought after all 6 treatments. This place has both laser machines and I was confident it would be effective without burning my skin. Additionally, Jen was really knowledgeable and explained how everything worked before she did anything. When it was time to begin I felt really comfortable. A+ for service. 6. I really loved Jen. She is the owner and technician at Lumena. She is sweet and knowledgable and anticipated everything that could possibly make me uncomfortable before I even asked. She asked me about my comfort level every step of the way adjusting the level of laser to match. This made me feel like my experience was customized just for me. My sister told me she did the same for her, adjusting for her more sensitive areas. She was also easy to talk to (trust me, I'm an introvert who generally hates interacting with people). Additionally, Jen gave be a discount price with a complimentary service I can cash in later just because! When I tried to tip her, she didn't take my tip because she felt that I had spent enough money that day. A+ for good people! If all my experiences at smaller independently owned businesses were like the experience I had today, I would definitely say bye bye to bigger franchises. read more

Lumena is as good as it gets! Jen Katz is absolutely AMAZING. I thought about getting laser hair removal for years and was worried that it wouldn't work out, but after a friend recommended Jen I have never looked back. The results have been amazing and I have recommended Jen 100% to all my friends. I'm so glad that she has opened her own place and although I live in Manhattan it is worth the trip to Brooklyn to see her! read more

When I moved from LA to NYC I struggled to find the right person to take care of my skin. That was, until I met Jennifer Katz! People tell me on a regular basis how great my skin looks and I owe it to her. I moved to Europe for a while and couldn't see her for about six months and thank goodness we have been reunited! My face is so much happier! I like how she analyzes the skin and makes treatment recommendations without being pushy. She never tries to shove products on me, either. Her facility is comfortable and relaxing and she is very personable and goes with the flow. We've all had that person that won't stop talking when we're trying to relax! She is sociable and kind, but not a "chatty Kathy"! I have NEVER felt like she was rushing to get through my treatment; she takes pride in her work. As a model and on-air host I need my mug to look it's best. She brings out the best and that is why I recommend her to all my friends! read more

I've only been to Lumena twice, and I've only had a handful of spa facials in my life prior to my visits with Jen. I am not a Spa Facial expert. However, I am a person with skin, a person with feelings, a person with financial realities, and a person with four decades of living behind me and likely run-ins with skin cancer ahead. I pay attention. And I love Lumena! I don't want to fight aging (I love where I am in my life!), I *do* want to maintain the health of my skin the same way I maintain the health of my teeth and bones. At least for now, I don't want the focus to be on fillers & looking like I'm 20, but on strengthening what's there and taking care of the wear-and-tear that comes with the act of living. I want to put my hard-earned money and trust in the hands of knowledgeable people who apply their skill and serums with respect and kindness for the life I live in this skin, who don't try to upsell me on more aggressive/expensive treatments and 1000 products at the end of my visit or who try to use insecurity to push me to buy more than I need. I want to work with professional people who see me as a client and a person at the same time. Jen and the staff at Lumena are exactly, exactly this. I've loved the two Signature Facials that I've had so far. I've gone with the Signature mainly because of the customized nature-- Jen and I talk about what's going on, what's been on my mind when I look in the mirror or move through my day, and then I pass her the reins and let her do whatever she thinks would work best for the situation, with whatever tools she has at her disposal. On my first visit, after a steaming and extraction, the focus was on removing several sunspots at the top of my forehead via IPL and light dermabrasion and microneedling over the rest of my face (I have freckles all over my face, but want to keep the ones on my nose/cheeks, so we didn't do intense laser treatment on these areas). On my second visit some months later, concerns were more general, and again she used a combination of approaches, including some laser zaps to remove some broken capillary spots on my nose and cheek, some Titan pulses below my eyes to help w/ some puffiness i've been noticing there, and Clear + Brilliant around most of my face (again, going easy on the freckles I want to keep). Because there is warming of the skin involved during these laser treatments, Jen works in sections, applying cooling serums to each section she finishes before moving on to the next, which also helps minimize how much redness you're dealing with on your way out the door (I've seen some youtube videos and photos of people having ice packs applied to their faces while in-process... I suppose that might help w redness, too, but honestly it seems like overkill unless people are extreeeeemely sensitive?) Throughout, Jen kept me posted on what she was considering, checked in before beginning, answered questions about how things worked or what to expect, checked in about pain/comfort level as treatments were in-progress, and... talked music. The music on the speakers on both my visits so far were pretty much the soundtrack of my high school and college years-- the music there is part of why I've so far felt very at home, and it's apparent that she feels at-home and comfortable in her space as well. In terms of the upselling most of us have experienced elsewhere, Jen and Shay don't do it. They just don't. They actually comped me my first visit (unbelievable!) b/c of an equipment/scheduling issue, and after my 2nd visit, i walked away with the rest of a bottle of serum for free (it's not an expensive product, but it's a good one for my undereye concerns, so she just... gave it to me?). Treatments are priced extremely fairly, also. Lumena is tucked away on a quiet corner in Gowanus, not far from the Union Street R train and very close to the Union Street Bridge CitiBike dock. It's accessible, but still in a calm, quiet neighborhood. It's very relaxed. The space is compact, clean and nicely-appointed; there is a front reception area with lots of natural light from the glass doorway, and a selection of beverages and reading material. The bathroom is also compact, clean and comfortable, as is the treatment room. I have not used or seen the Infrared Sauna, but I assume it also is nicely maintained and uses its space well. Jen's pup is usually nearby, but she's well-behaved, quiet and super-sweet. Jen is the only person, afaik, who does the treatments, so scheduling is tight. She books up quickly. That said, booking is a piece of cake using the Mind/Body app. I personally can only visit once every couple of months, but whether you book only once every few months or once a week, it's very easy to check availability and schedule on the app. If you do book via the app, you pay at the same time-- so, please know, you're paying before you receive service. Please also know that you *will* receive great service, so don't let that be a concern. read more

Kaitlin has been my aesthetician for years (facials w/ laser genesis, micro, etc) and I won't go to anyone else. She's a perfectionist at what she does, she always takes time to analyze my skin to figure out which service I need. I just went by Lumena for the first time, and the space is really cute! They're super accommodating, I don't feel rushed and there's a cute backyard. I'm glad Kaitlin's there, the vibe is way better than most spas I've been to. Thanks for keeping my skin awesome, Kaitlin! You're the best! read more

Originally I had been to a different laser place nearby (Tres Belle) but had a bad experience as their customer service was not great, they always tried to aggressively up-sell, and their website never worked for bookings. Plus they were quite expensive. I've now been to Lumena Twice and they are so pleasant and friendly. Sure, they try to up-sell too (everyone does) but they're nice about it and not aggressive at all. My tech was amazing and even gave me some tricks and tips on how to minimize the laser pain. Plus they are so much more affordable than other local options. Space is super cute, well maintained and I felt nothing but welcome and comfortable there. Online booking is a breeze. As a transgender woman who can't wait to have all the hair off my face as soon as possible, Lumena is a godsend. I plan to recommend them. And as soon as my hair grows out enough I definitely have to try the stylists there too! read more

Jen is definitely amazing! I am so glad that I came across Lumena when I was looking for ways to treat my skin. While I know Laser treatment could cost a lot, Lumena offers extremely fair price with outstandingly excellent service! Jen is very experienced and confident about her skills and professions, I feel very comfortable to just let her handle my skin, and expecting to see the results! Thank you Jen:) read more

I will keep it short. Jen is AWESOME! She really knows her stuff and I've seen a HUGE improvement in my skin.

Jenn is as good as it gets. I've had numerous treatments with her; from ipl, laser hair removal, clear and brilliant and I have never been disappointed. She is professional and a lovely human being as well as super accommodating. I always feel comfortable with her and I trust her recommendations. My face always looks amazing after every treatment. Her spa is super cozy and every time I go I meet someone nice from the neighborhood. We are so lucky to have Lumena! read more

I highly recommend Lumena Aesthetics! It has a warm and welcoming environment, no wait time, and Jen is the best! She really cares and listens to any concerns you may have. read more

I had the most wonderful facial with laser genesis. My skin is looking bright, more even and my pores appear smaller. Jen was very gentle yet effective with extractions. The enzyme mask that she used is awesome. My skin is baby soft. Jen was honest and informed me that my skin is good and that I would only have to return maybe quarterly....however, I loved the facial soo much that I have to come back sooner. My confidence of Jen is through the roof. I even made my first appointment for laser of my full legs. read more

I had IPL done twice earlier this year by Jen and it was by far the best thing I've ever done for my skin. Jen was so easy to talk to and experienced at her job. Not to mention the prices are extremely fair. Thank you! read more

I just want to recommend Lumena. My teenage son's acne was really bad. In a few short months - it's almost completely gone! She doesn't do just one method - but a combination of treatments to get to the problem. I can't even begin to list all of things she does. For me, she has helped improve my aging 50 yo skin. I don't really aim to look younger - just less haggard! All treatments are non-invasive and effective. You won't notice changes the next day - but over time. She is hard to book so you need to book way in advance! read more

I went to book another appointment today and realized I hadn't written a review yet- this place rocks. Jen is awesome. She is a skilled technician and her bedside manner is fantastic. I came here for a basic facial and glycolic peel, and it was anything but basic. She went to town, recommending treatments that would suit my skin and implementing them expertly. She explained everything as we went and told me what sensations to expect. I have acne prone, oily skin and constantly struggle with treatments to make it better. I went to Jen two months ago, and my skin is STILL quite improved versus before I went. Can't wait to go back! read more

Feeling so grateful to have stumbled across Lumena and Jen (on Yelp actually). She was booked up far in advance but was able to squeeze me in for a laser genesis treatment and limelight (my first ever for both). It has been 4 days but I already am noticing that my skin tone/texture has improved with reduced redness. Jen is super knowledgeable and knows exactly what will work for your skin and doesn't try to upsell you unnecessarily. I also appreciated that she talks you through each of the steps so you will know what to expect/feel with no surprises. As a bonus, their new space is so gorgeous with a very calming vibe. read more

A friend referred me to Jen, and I couldn't be happier! I have been looking to upgrade to a more grown up facial experience from where I'd been going previously. That's exactly what I got. The space is actually inside Fringe Salon (Jen will be expanding into the space next door in a few weeks), and I was immediately put at ease. Clean, quirky and cozy. After our initial consult, Jen gave me the Laser Genesis Skin Rejuvenation. I was worried that I would look red, but honestly, I've never been so radiant after a facial. She talked me through every single step and answered all my questions. It was my first time doing anything laser-related, and honestly, it was perfectly fine. My skin looks so amazing, it's unbelievable. I cannot wait to go back and try microneedling for some old acne scars, and even dip my toe into the laser hair reduction pool. Thank you Jen. I am excited to support you as a female entrepreneur as you grow your business! read more

Jen is pretty awesome, very knowledgeable and personable. I've been coming to Lumena for a few months, she's done a wonderful job with my acne issues. I definitely recommend Lumena. read more

There aren't enough stars to fully express how wonderful Lumena and Jen are. I've been seeing her for approximately a year and am always happy with the results and services provided. I also really appreciate that she never tries to upsell you or talk you in to additional services. She's incredibly knowledgeable and generous in sharing her knowledge and insights on skin care. She is truly the best!! read more

JEN was excellent. It was my first time doing laser hair removal and she explained everything to me so eloquently. She was very friendly and made me feel so comfortable. I will definitely recommend her to anyone with darker skin who is looking to get laser hair removal. read more

Jen is extremely knowledgeable when it comes to her laser techniques. This is the first time I find a laser place in NYC that the laser treatments are virtually pain free and actually work. I'm very happy with my results. I've found my Laser home. read more

The experience was outstanding! Great quality for a good price and I had amazing results. Jen was very professional and explained everything well. Overall, highly recommended, I couldn't be happier. read more

if there were a zero star i would choose that. the owner is nuts. don't go here. this place should be outta business. the owner is wildly emotional, her staff are crazy (the last time i went in the receptionist was CRYING AT HER DESK), and they cancel appointments as it suits them. The service was just eh. Save your money and go somewhere else. read more

Excellent facials and laser hair removal!

It's true, Jen Katz really is as good as it gets - she is amazing - Lumena is all you need to get skin glowing and beautiful. I've gotten incredible results - I wouldn't go to anyone else - (and I live in Manhattan-quick & easy trip & definitely worth it!) read more

It's all fun and games until that cute barista calls you m'am. That said: I had been to a few spas in Manhattan before Lumena but they were A) out of the way B) very expensive C) didn't properly address my skin concerns. Lumena is everything I've been looking for and Jen Katz is very knowledgeable, funny and a pleasure to be around. I had a light microdermabrasion, Laser Genesis followed by a cooling cucumber mask and a copper serum. Very relaxing. The texture of my skin is smooth, the redness diminished, my pores seem smaller and I have been getting compliments on the radiance. She gives great advice on skincare and doesn't push products on you. I will definitely be returning for a series of treatments. I couldn't be happier with the results! read more