I've been coming to this shop for a little over a year now. I've been to some of the worst cleaners/tailors in the area. One of them made my clothes smell funny, another didn't know how to do alterations, and another charged 5 bucks to replace a button that didn't even match! I thought I had finally found a good shop, but after my last couple of visits, I am disappointed once again. The customer service here is terrible, and they will damage your clothes. I will not be returning.
First of all, there is a language barrier that makes it extremely difficult to communicate with the staff. Since I'm also Asian, maybe the woman that works here thought we spoke the same language? There is usually a guy in the back somewhere. His English is better, so if you are unable to communicate with her, you may have better luck with him. Here are some of the reasons they lost my business.
Incident #1:
I needed the pant legs on a pair of my khakis slimmed down a bit. I tried explaining how I wanted them to look, but she kept telling me "no." I had a really difficult time understanding why she could not. She pointed at the inseam and kept telling me "it's a dodo." Then she would pinch the pants to show how it would look. When I replied "yes," she would keep explaining why her answer was "no," but when I said I would take them elsewhere, she made it sound like she was making an exception. We went back-n-forth for a few minutes. She kept telling me that she couldn't do it, but ended up doing it anyway. They looked just fine.
Incident #2:
I took in a pair of my favorite trousers for dry cleaning. I picked it up and found that the outside pant legs had white streak marks. It looked like what fabrics look like when you iron them on too high of a heat level. They assured me that they didn't iron their clothes, but instead steamed them. She suggested that maybe I brought them in that way. That's wonderful. She didn't want to be held accountable, so she blames the customer. Either way, I know I dropped these pants off without these (permanent) marks on the pants, and picked them up with it. She could not explain what caused it, and kept saying "I don't know." I really had to bite my tongue on this one. These were expensive pants (just shy of $100). I left and didn't return for awhile because of this.
Incident #3:
I decided to give Lucy's another chance. This was a HUGE MISTAKE! Just a month after that last incident, they ruined a second pair of pants! Please see the pictures I posted. This was the same exact thing that happened with my first pair of pants. I took them back immediately (still in the plastic wrap) and showed it to the lady. I took the nice approach and asked what happened, and if they could fix it. She brought the man out from the back. They both looked at each other and started fabricating an elaborate story about how I would rub my legs on my car seat over and over, which would cause the dye to fade. Great story, except these were brand new pants I brought you! They came straight from the store, and went to Lucy's. The would not take accountability. Not even an apology, but instead they tried to blame it on me! read more
