Tricked by reviews on yelp! This place might have been good before, but now it's entirely unpleasant and I've had a terrible experience. I don't plan on coming back ever again.
First time I walked in, I was greeted by two nail techs that was already busy, while other staffs were hiding in the back. Before starting my nails, I asked how long it was going to be since I only had an hour to spare, I was told half hour,... It ended up close to an hour before he finished. Unfortunately, the nail tech that performed on me didn't speak much English, and he didn't understand what I wanted. He tried to hush me up by just saying no and okay over and over again. So I got very basic nexgen nails and it was alright, not the best. What annoyed me was, he refused to trim my natural nail and then the nail extension broke off two days later.
I went back in a week to try to get it fixed, and again, had to wait for a staff as they were hiding in the back. The women that was doing my nail was distracted the entire time by greeting everyone and getting up running around to do other things, NOT MY NAIL. Of course, I don't have a problem with her being friendly to other customers, but what could have been done in 5 mins took her much longer than necessary... Wasted MY TIME waiting on her. I constantly had to shake my hand to remind her I'm still here since she kept staring up talking to others. At the end, the nail that she fixed was in an entirely DIFFERENT SHAPE than the rest of my nails, which was almond, and she DID NOT filed it down nor shaped it to the desired look after I requested. I paid for the fixed nail, tipped her and got out.
Nexgen nails are suppose to be durable, but I'm not sure anyone there knows how to do them properly since they just kept breaking off because they don't know how to place an extension so it's not at a weak stress point. After paying to get my broken nail fixed (that broke only TWO DAYS of having them-and I don't rough up my hands), my pinky nail and ring finger nail flew off a little after. This is not something that normally happens, as they're suppose to be much more durable and I'll never be back or recommend anyone here again. It also doesn't help to overhear other customers talking about how this place is under new management because there are different staffs... While the my nail lady tried to hush her up by saying ok repeatedly too. read more