We visited on a rainy day so it was pretty slow and a very enjoyable shopping experience due to the help of Hannah! She hooked us up with the best deals and made sure we found the perfect jackets we didn't even know we were looking for. Hannah was so helpful and kind, definitely makes us want to come back & buy all our clothes / gifts here in the future. Hoping management sees this as she deserves the recognition & praise for being such an amazing person. :) read more

I purchased a sports T-shirt as a Christmas present, then found out that the person already had the same shirt. I contacted Lucky Brand the same day to cancel the order (actually within an hour). I was told I had to return it when it came. I was told I would receive a return label so I didn't have to pay shipping to return it. I was also told I would get the credit for the shipping I already paid. I didn't get a prepaid return label, I got a future credit on another order. I ended up getting $12 and change for a $30+ payment for the shirt. I will NEVER purchase anything from them again. Scam artists. If I could give 0 as a rating I would!! Buyer beware!! read more

Don't waste your money! The clothing is cheaply made and their customer service is the worst I've seen in some time!

I took my father here today to buy some jeans and my experience was awful! The woman working at the cash register was terrible. She didn't greet the customers and she never once asked us or the other customers if they needed help. Instead she was on her phone the whole time and gave the customers dirty looks. This behavior at a professional business is unacceptable! How dare you ignore your customer and mistreat them! Shame on you! Lucky brand has wonderful clothing but their employees are a joke and need to be fired! This store has the worst customer service and I will not be coming back to this location! I hope her manager reads my review and takes this as a serious issue because it is. I don't understand what this woman's issue was and it is irrelevant because her job is to put the customer first and make sure that they have a positive shopping environment which she failed to do. She was upset looking, rude, judgmental, and discriminatory. For the reference of the management team the woman working has black hair, and she was about 5'7, she was middle aged, and was Latin American. Please speak to her because she needs to be punished for her awful awful behavior. Anyone who reads my review please stay clear of this nasty woman and goto a different lucky brand location! read more

Dropped by to grab a Christmas gift and Carol made my shopping experience a great one!

Fabulous clothing...After seeing their clothing, I gotta say, I won't complain that men's clothes are boring. They have really bitching t-shirts and buttoned down shirts with embroidered patterns and the fabric feels amazing...I guess it's organic cotton or something. Friendly people, greeted me upon entering which was cool. Outrageous prices! $88.00 for a long sleeved button down shirt...$145.00 for jeans!...$88.00 for linen trousers....U kiddin' me!!?!? But who am I kidding...if I had the money that day I would have purchased at least 3 of their tops! read more

Love the jeans. One of the only brands that fits my oddly tall and skinny body :D But that is just what keeps me buying Lucky Brand in general. Today specifically I had the help of Cheryl. She was kind, helpful, and super sweet. People like her is why I will continue to come back to this location. Working in customer service myself, I can very much appreciate this individual. Only giving a 4 of 5 because the last two times I have gone, one of the jeans I have tried on are not the labeled size. I don't mean someone put on the wrong sticker, I mean the actual length is off on the jeans. It will say 34 length (the sewn on tags and stuff) but they have been more than a few inches short both times. read more

Lucky Brand is my favorite brand for clothing and jewelry. That being said, I never pay full price for their clothes. Who can afford to? The best time to shop at this location is when the store is doing an extra 30 or 40% off the marked down prices. I love their leather and rhinestone earrings, necklaces and bracelets this season. Big fan of their soft, slub t shirts, sweaters and hoodies. The one thing I don't really like is their jeans. I'm tall and they don't carry long lengths in the store. Just scored a leather cross body bag on Thursday for $84 on clearance. The employees at this store are friendly and helpful, but maybe a little too helpful sometimes. read more

LBJ has good quality, all-American style stuff, but they are pricey. I only really get their jewelry & I've gotten a nice sweater than was on sale. I've never gotten their jeans & I don't shop at their stores often, but I get their jewelry at the dept stores. I recently got a pair of great colorful earrings at the reg price of $35 & there's a couple of pairs of sandals that I've gotten. I love many of their handbags too. read more

Had such an amazing experience at lucky brand! Came in last minute and Yvette was amazing! I have a hard time picking out jeans and she found a pair for me. :) She was amazing and found my boyfriend pairs of jeans! We will gladly come back! read more

After a rough week, I walked into Lucky on a beautiful Friday evening and that's where I met Yvette. She made my week! The store was the perfect temperature inside and I love the smell and that's it's always clean. I intended to purchase only one item and walked out with a large bag full of clothes. Yvette was so helpful without being overbearing. She made wonderful suggestions and is very friendly! The selection and prices at this store are always on point as well. I can't wait to go back as soon as my wife lets me lol. read more

I went in looking for a very specific style. Yvette was so friendly and so helpful, I ended up purchasing 4 pairs of jeans in various styles. She really knew her product! read more

Gotta say this was by far the best shopping experience I've had at the Victoria Gardens or even upscale shopping like Rodeo or Santa Monica. The manager Yvette was spectacular, I told her my sizing issues and she instantly found me the perfect fit. She locked down a lifelong customer based primarily off this experience. If you want the perfect pair of jeans that'll last through the years and a great time finding the fit there's no better place to go. read more

The new manager is great! The store looks like a new store. I love the quality of their clothing. I used to buy gap clothes until they decided to use cheaper sweat shops and materials... This company is so much better! A little pricey but worth it. You really get what you pay for! read more

I went into Lucky during their 50% off denim sale. I told the sales girl what I wanted when she customer serviced me and told her I wanted jeans from the sale. I tried on multiple jeans until she brought one that she highly recommended that was on sale. They fit perfectly, and with the 50% off it was a reasonable price. When I got to the counter the sales girl found out the jeans were not on sale even though she was the one who pulled them out...she said that the clearance sticker wasn't on it (wouldnt you know to look?)so it wasnt reduced. Such a big waste of my time. By that time I didnt have time to try on anything else. read more

There's no denying the place is expensive, but what's on sale is reasonable. For someone like me who wears a 29X32 jean its very hard for me to find ones that fit. But it seams like Lucky Brand Jeans come in every size. The customer service is fantastic. I went in and told them my size and they kept bring jeans after jeans to the dressing room for me, they even picked out 2 shirts that they thought i might iike...and I did! The jeans fit well, are comfortable, durable, and made in the USA! Overall a very pleasant shopping experience. I highly recommend it, especially to people with weird body types like me! read more

My friend and I went in the Lucky Brand Store on July 4th this year to find some cute new clothes and try stuff on. One of the workers, Miguel, was periodically checking up on us while we were in the dressing rooms and getting different sizes for us and making sure everything was going smoothly. He was very kind and very helpful. He made our experience at their store an enjoyable one. He probably even talked us into clothes! I just want the Lucky Brand Store to know what an amazing worker they have and how fun he made shopping there for us. Thank you so much! read more

I go to this Lucky Brand store at least every 3 months to purchase a couple of jeans. They have grreat customer service everytime I go there. However, my last visit there this week was awful. This Janny B. girl was so terrible that she didn't even bother checking on me when I was in the fitting room. I was in and out of the dressing room for about 5 times getting the right size of jeans. No customer service as all. There were no other customers there except me. I spent more than $300 for a set of 3 jeans with an awful service. I will be calling the manager and headquarters next week. read more