This is the best car transaction experience I've ever had. We just purchased two cars tonight. One…read morefor my girlfriend and one for me. Henri Doku is amazing. He is respectful, knows the cars, and made the whole process feel like I was hoping for and I never thought I'd get that from a dealership but he handled everything perfectly. Joon in finance was great. He explained everything to us in a way that was helpful and took the time to make us comfortable. Will A. helped us get the tech all set up and running. Good guy! Really I have to say Berge (Bell Lexus) is fortunate to have this team. The managers I'm assuming must be treating the team well because everyone seems happy and just wants to take care of customers. Oh and to the dude that likes Protein House. See yuh there again soon. Thank you, Henri! Hope to send people your way!

Just bought my BMW X5M today and I had to share my experience…read more I dealt with Luis Mejia and he worked with me the past week on email. My appointment was today at 1pm and Luis was gracious, courteous, and made me feel as though I was a friend coming to visit. The experience took about two hours and then I was passed over to Joon Shin in finance. I usually dread dealing with the finance department as I have had negative experiences in the past. However, Joon was an absolute pleasure to work with and he made me feel very comfortable as though we knew each other already. I can't say enough about how professional and supportive these two gentlemen were, and kudos to Bell Lexus for onboarding great people like Luis and Joon. Thank you so much, I will be referring people to your dealership.

I have always had great service and professionalism here…read more From the purchase to the service. My sales person Jonathan and my service manager Ben.... incredible. I know I will return to maintain and buy again here. Thank you.

After a LOT of research, test drives, looking at different dealerships, etc... I landed on a…read morepurchase from this MB location. This was in August. I worked with Chris and he made the process as easy as possible. As others have said, he is not pushy at all, he is extremely knowledgeable and very accessible + answered all of my questions before, during and after the purchase. I've enjoyed my vehicle since then so much that I get really annoyed when my husband asks to drive it and I'm stuck with his car ;) Yes, I realize these are very first world problems. The reason I'm writing this review now is because I just scheduled my first service appointment. I worked with Christian on the service side and was in and out in about an hour on a Friday mid-day. I am hoping the top notch service will continue and if it does, I'll definitely return to work with Chris and Christian or others at this dealership (which is also very conveniently located close to home). Thanks again!

Great customer service and really helpful and friendly staff. Derrel was really helpful and moved…read morethe car purchase process along quickly with no issues. None of usual high pressure sales tactics you see from many car dealerships in the valley. He made sure I got the car I wanted a really beautiful Mercedes Benz E350. I highly recommend this car dealership if you're looking for nice used cars and low pressure environment.

I don't do BS, and I mean what I say. When someone doesn't share my values, I walk away…read more Morgan and Scott at the 101 were a breath of fresh air. This was easily the best used car buying experience. You really can't trust most people or dealers when buying a vehicle, but these guys are straightforward and honest. Other dealers and private parties will doctor their photos or act like a beat down car is "expected for its age". I will be a returning customer as long as Scott (the owner) and Morgan are there. Do yourself a favor and skip online shopping, private parties and other dealers. Go to the 101 and you'll know you've won.

Got my wife a lifted Jeep from Lifted Trucks Mesa. Payton our salesperson was great! Easy quick…read moreprocess, did most of it over the phone.

One of the BEST salesmen I've ever had the pleasure to work with was absolutely Blake. He really…read moretreats you the way you should be. If you come to the Scottsdale store you gotta ask for Blake!!

Jordan at Chapman Dodge is absolutely outstanding and deserves the highest praise. From start to…read morefinish, Jordan is professional, knowledgeable, and genuinely committed to providing excellent service. He took the time to clearly explain everything, kept me informed throughout the process, and made sure there were no surprises. What really stands out is Jordan's attention to detail and customer-first attitude. He is responsive, honest, and goes above and beyond to make sure my vehicle is taken care of properly and on time. It's rare to find a service advisor who makes the entire experience this smooth and stress-free. Because of Jordan, I will absolutely continue servicing my vehicle at Chapman Dodge and will confidently recommend him to anyone looking for top-tier service. Ask for Jordan--you won't be disappointed.

I had a very disappointing experience purchasing my vehicle from this dealership…read more My salesperson, Crash, was courteous and professional throughout most of the process. However, near the end of the transaction, another individual was brought in to close the deal. I clearly declined the SWAT system, but the closer told me that it was mandatory and that I had no choice but to purchase it if I wanted to complete the transaction. Having worked in automotive sales myself, I am very familiar with KARR alarm and GPS systems and understand exactly how they are installed and activated. These products are pre-installed on many dealership vehicles, but activation is entirely optional. After the sale, I spoke with Wyatt, the General Sales Manager, who explained that the SWAT product was "not optional" because the dealership was losing money on the vehicle. In other words, an optional product was presented as mandatory in order to preserve the dealership's profit margin. The online advertisement did not disclose that the advertised price was contingent upon purchasing the SWAT system. Had this requirement been clearly disclosed upfront, I would have been able to make an informed decision before proceeding. Crash was not the issue. My concern is with the deceptive sales tactics used by the closer and the dealership's justification for presenting an optional product as mandatory. Buyers should be aware of this practice.

Nothing like that new car smell!!…read more A huge THANK YOU to the Right Honda crew! I've worked with David (Frenchie) a couple of times and would highly recommend him. He listens to your wants/needs, helps you fully understand what you're getting into when buying or leasing, not pushy at all and very patient. Thank you again to all who helped put this sale together!

Salesmen AFTER , giving OTD price texted back added on just $12,000 when he thought we had a…read moremeeting of the minds. We did not. - When I asked how the price jumped. $12,000 he said "oops I hit a wrong key, let me fix that" he then said they charged $1,899 for things the dealership added and couldn't be removed in order to get the car ready for sale. Well, that's not my concern- that's dealer prep. I don't pay for that- that the cost of doing business for them. I was shopping online and he told me the prices online on their website is not the TRUE selling price but a guesstimate. Because they were making no money on financing or add ons he said the price changed online. I went online figuring to pay for a car , taxes, license, doc fee ( questionable) but in the end - after fixing his mistake from above still had tacked on $6,000 to the online price . At that point I was more than done with his lies and Right Honda. I have so much more to say but I'm exhausted from all the back & forth with much of that making No SENSE. The breakdown given me changed three times never for added items . When he thought he had an interested car buyer he thought he had a SUCKER ! Stay FAR away from RiGHT HONDA---

Jamie made the process for purchasing my new car out of state very easy. He was always very quick…read moreto respond to calls or texts and providing status updates. He sent several videos of the car in great detail.

Jamie was the sales person I was scheduled to meet with however he was busy when I arrived, so he…read morehad Danny step in to assist me. Both gentlemen were very courteous and helpful. The finance representative Chris was also easy to work with. If I had to sum up my experience in one sentence it would be that it wasn't sucky. Buying a car at a dealership can be an unpleasant experience, but that is not the situation at Certified Benz and Beemer.

I love Mark KIA! Cori was the service writer and had my…read moreSeltos, quickly serviced,, alerting me that two tires failed the safety check. Also, one of the visors was missing a retention clip. To my surprise the visor repair was covered by warranty! The Seltos is standing taller with two new 'shoes' and the visor is no longer flapping in the breeze. FIVE STARS PLUS. Thanks, Cori, for the swift, competent and friendly service. I also appreciate the use of the loaner car--1000%!! V/R, David Stephensen

I've never had a dealership so uninterested in trying to sell me a car. I'm very irritated so I'll…read morekeep it brief. Someone from this Mark Kia location started texting me about a car I was interested in. They told me they would work it out with me if I went in for a test drive after I expressed some concerns. I agreed and replied right away asking if I could go in that day or the day after. And that was it. Never got a reply. 6 hours later the car in question was gone from all the sites it was previously on. Not a single explanation. Not a "sorry we sold that, but we have other cars you may be interested in" Nothing. It's extremely unprofessional to say the least. No wonder they have so many bad reviews on yelp. Give another dealership your money. These guys have different priorities.

My service writer Rick Poole, did a great job getting my brake inspection completed quickly and…read moreback out on the road. Scheduling of the appointment was easy and flexible. Chapman Ford has the service department in the valley by far. Thank you Chapman Ford, Michael

I recently visited Chapman Ford for the first time to have some recall work done on my Ford…read moreExplorer. This was my first time dealing with this dealership. I had previously bought another vehicle and had it serviced by Chapman Chrysler and always had great experiences with them, so I hoped it would be the same with Chapman Ford. The service advisor that I spoke to on the phone when making my appointment had advised that I had several open recalls on my vehicle and that the parts weren't available at this time. They recommended that I bring my Ford Explorer in so they could inspect it and start a paper trail in order to get me on the waiting list for parts. When I brought my vehicle in, the original service advisor whom I had spoken with on the phone was not in that day. Darryl Wesley, another service advisor, assisted me. He was friendly and professional. Darryl checked his computer and advised that they had the parts available to make the suspension repairs on my vehicle. That was great news, because that was one of the more "important" of the four recalls. I told him to go ahead and have their team start the work. He asked if I wanted to wait at the dealership or get a ride home. I opted for a ride home and they paid for a Lyft to take me home. My vehicle was ready later that afternoon and I had a friend drive me back to the dealership. My bill was $0 and there were no "upsells." I was thrilled because that some dealerships are known to try to push further repairs. I am still on the waiting list for the three other recalls but am very glad to have gotten the ball rolling. I will definitely return to Chapman Ford again.

I had such an amazing experience buying my new car from Chapman Hyundai Scottsdale, and it was all…read morethanks to my incredible salesman, Jim T.! From start to finish, he was patient, knowledgeable, and genuinely supportive--never pushy, so kind & just totally focused on making sure I was happy, and that I got exactly what I wanted. After weeks of researching new cars, I finally started visiting dealerships... but 6 days & 7 dealships later, I was literally about ready to give up. As a woman buying a new car alone, I was having a difficult time finding someone who I was confused stressful/confusing interactions at over half a dozen other dealerships, so when I walked into Chapman Hyundai Scottsdale to meet with Jim, it was truly a breath of fresh air!!! I cannot emphasize how thankful I am that I found him because he made me feel completely comfortable and respected every step of the way. He never talked to me like I was dumb, never made me feel rushed, and made sure I felt confident in every decision I was making. He took the time to answer all my questions (sometimes multiple times, lol), he walked me through every detail, and made the entire process feel so easy and stress-free. You can tell Jim GENUINELY cares about his customers and takes pride in providing top-tier service. If you're looking for someone who will go above and beyond to help you, I can't recommend Jim & Chapman Hyundai Scottsdale enough. I will be sending everyone I know their way & I will never buy a car from any other dealership.

I've bought many cars over the years with 99% being painful experiences. This is why ALOT of people…read morego to places like Carvana for a "hassle free" process. BUT LET ME TELL YOU ABOUT Jim Trafficanta and the people at Chapman Hyundai! This man is what all dealerships should model to represent. Honesty, integrity, kindness and the willingness to go to bat for you. The experience from start to end was pleasant and painless. From Jim Trafficanta to Blake Williams, I couldn't ask for a better team. I NEVER BUY EXTRA WARRANTY! Yet somehow I walked out with 2 add-ons! Why? Because they were honest, laid it all out for me, answered any questions I had and at no point did I feel pressured. This should be EVERY car buying experience. I'm not saying all this just to say it. I rarely write reviews but this experience made me feel inclined to share this with all of you who may be looking at a place to shop for your next car. Tell Jim Trafficanta that Adel sent you! (Even if you don't, I promise he'll take care of you )