Cancel

    Open app

    Search

    Lowe's Home Improvement

    2.6 (46 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm

    Lowe's Home Improvement Photos

    You might also consider

    Recommended Reviews - Lowe's Home Improvement

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Here is your complete, ready-to-submit BBB complaint package, including: Title Summary Full (condensed) review Desired Outcome All sections are formatted exactly the way the BBB form presents them, so you can copy and paste each part directly. --- BBB COMPLAINT - COMPLETE SUBMISSION PACKAGE --- Title: Eight-Month Kitchen Delay, Poor Service, and Unfair Nondisclosure Requirement --- Summary: We paid Lowe's in full in February for a small 8-cabinet kitchen project that wasn't completed until late October. During that time, we faced ignored calls, poor workmanship, and no accountability. After months of frustration, Lowe's offered just $1,100--but only if we signed a nondisclosure and release that voided all warranties. --- Main Complaint (Condensed Review): We hired Lowe's Home Improvement for a simple 8-cabinet pull-and-replace kitchen project costing about $15,000. We were required to pay in full upfront in February, but the job was not completed until the end of October--over eight months later. During that time, we faced poor workmanship, repeated delays, missing materials, and unreturned calls. Lowe's stores and customer service appear to use caller ID; our calls, especially to the store, went unanswered. After more than a week of trying to reach the cabinet department, my husband went to the store, called from an aisle with a clear view, and watched employees look at the ringing phone and ignore it. When he asked for a manager, he was told the manager would be in his office all day and not speaking to anyone. After all this, Lowe's offered only $1,100 in compensation--but required us to sign a detailed nondisclosure and release of liability that would also void all warranties on our kitchen products. This was essentially an attempt to buy our silence about an entirely disastrous project. We find this unreasonable. No customer should have to waive warranties or the right to speak about their experience just to receive partial compensation for a project paid in full and delayed eight months. Attachments: Copies of the Lowe's Release of All Claims and nondisclosure agreement. -- Terry & Deborah Schroeder, Warwick, RI ---

    Storefront
    Robert S.

    Last night I placed an online order for mops at the Lowe's Cranston store, but this morning when I got up, I noticed they had changed my pick up store to this one in Warwick. No problem, the items were available. I walked into the store and the internet pickup area is right there as you walk in. In the same area where returns and customer service is located. I showed my UPC pick up code and a nice lady got my items quickly. She asked if I wanted my receipt printed or sent to my email, I chose the latter. Easy process. I could also have chosen curbside pickup..

    Nice

    See all

    2 months ago

    Helpful 3
    Thanks 2
    Love this 3
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Liz O.
    77
    13
    2

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Brian S.
    255
    1992
    28197

    17 years ago

    Helpful 8
    Thanks 0
    Love this 7
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ric S.
    210
    13
    3

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ray M.
    10
    29
    9

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Al A.
    242
    37
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    We completely disassembled the Cabrio washer it has no serial no lowes won't replace it

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kat W.
    81
    39
    3

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dani G.
    14
    311
    0

    17 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ed L.
    0
    41
    0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Neil B.
    640
    1239
    3524

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bill O.
    103
    4
    2

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eric C.
    13
    17
    1

    14 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    We had trouble using the items after purchase and were going back in to return the items.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Hardware Stores 1,270 times last month within 15 miles of this business.

    Verify this business

    Ace Hardware

    Ace Hardware

    3.4(16 reviews)
    8.5 mi
    $$

    **horrible customer service** ***refund policy is…read morepathetic** ordered scotts fertilizer on the web for pickup at this location. web said it will be ready in 15 minutes. when i arrived at the store, the manager informed me their inventory was wrong and product will arrive in five days, this coming wednesday. i decided to cancel the-order and receive my refund, but was told because the item has shipped to the store they can't refund me until it arrives, which isn't for almost a week. called corporate office and was told the same story. their refund policy is by dar the worst i've ever heard of. beware!!!

    We have to be realistic - there are plusses and minuses here…read more On the plus side. - It's local. I prefer to keep the $$ local. - It's not a big-box, If you just need a simple item, you can be out in 25% of the time you will spend at Lowes or Home depot. - most of the time you can get someone to take you to the right aisle in less than 60 seconds, whereas a big box you might wander around for 10-15 minutes just to find someone to say, "If you don't see it, we probably don't have it" Grrr The negative side... - Prices are out of line (double?) there on almost everything they carry. I don't go if the item is likely to be more than $5.00. Frankly, that is a major problem in Barrington. - They often don't have items in stock that the Ace Hardware in Seekonk or Bristol have on the shelf - pays to check online before you drive to the store.

    Photos
    Ace Hardware

    See all

    Bristol Ace Hardware - Entrance

    Bristol Ace Hardware

    4.0(7 reviews)
    10.0 mi
    $$

    I wanted to get two O Cedar flip mops at Ace Hardware since I had a 25% off coupon. The website…read moresaid that this particular store in Bristol had 19 in inventory so we decided to go and get them. I could not get them online since the maximum was ONE mop per transaction. So we stopped at the store and went to the mop and broom section. No O Cedar flip mop to be found...when I asked one of the staff members about the item, I showed her the item on their Ace mobile app and she went on their system to check for inventory...she said, they had none in the store...but the mobile app said they did.... Confusing... She said, I can order from our warehouse and you might be able to pick up next week, I said, yes...so I can use my coupon. When she went to get the special order entered, the system said that they are no longer getting any more of these mops.... Weird how the mobile app inventory and the store inventories do not seem to talk to each other... Unfortunately we left the store empty handed....

    We want to share about our experience with outstanding customer service from the Bristol, Rhode…read moreIsland Ace Hardware Assistant Manager Ben. We ordered online for sidewalk service after consulting multiple times with Ben via phone. We then placed three different orders and then called to add more. Ben brought everything out to the car and even took two remotes back in to replace the batteries. He was pleasant and friendly throughout this order process complicated by our repeated updates and changes. He is knowledgeable and helpful. We want to publicly commend Ben for his exemplary work.

    Photos
    Bristol Ace Hardware
    Bristol Ace Hardware - Coupon.

    Coupon.

    Bristol Ace Hardware - Bristol Ace Hardware in Bristol, RI.

    See all

    Bristol Ace Hardware in Bristol, RI.

    Lowe's Home Improvement - hardware - Updated May 2026

    Loading...
    Loading...
    Loading...