We are currently in the middle of our kitchen/bathroom renovation. Throughout the process so far,…read morefrom the initial sales/estimate through cabinet installation, my wife and I have been very impressed and happy with KCCNE and their partners. All of the people doing the work have been great and put a lot of effort and attention into their craft. We have also found our project manager, Cody, and the rest of the KCCNE staff to be very responsive to any questions/issues. And finally, when issues arise, as they inevitably do in projects of this size, KCCNE has been very easy to work with to get the issue resolved. No fuss or any problems. I definitely recommend KCCNE.

Quote was way higher than most other similarly qualified vendors. Pushy salesperson, "take it or…read moreleave it" attitude.

What a hidden gem! Don't let the surroundings on this street keep you from going here!!!…read more The staff was incredible, spending time going over the entire process, showing us the production assembly line (everything is done right there), etc. I wasn't pressured or put off at any time, the staff was so nice and very knowledgeable about stone. A huge plus..there is no subbing out here like you will find at the big box stores. The owner will measure and template your kitchen, you select your tile slab, and all the cutting and finishing is done on site. Our installation was done about 2 weeks later. The installers made sure our counters were 100% perfect, and left no mess behind!! There are no cut corners here, every detail attended to, I guarantee you will NOT be disappointed!!!!

Awesome company. Bill, Denise and Angela make you feel like family. Their crew was respectful of…read moreour time and house and the granite countertops are beautiful. Everything was top notch right from the beginning. I felt like they really understood what we wanted right from the beginning. Don't hesitate to visit them!

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Purchased a refrigerator from John. I must say..it was a fun and easy experience. John has a great…read moresense of humor (we got along well) and he is knowledgeable and patient. Took me a while to find the perfect refrigerator for my house and he took the time with me to present to me the best options for what I was looking for and within my budget. I will buy any other appliances from him in the future. Dee Dee was very nice as well and made me feel "at home" when I was in the store. She looked up sales prices for me when I stopped into the store and John had his day off.

I can not begin to describe the terrible customer service that Gil's provided me in the wake of…read morehaving purchased 2 appliances from them last Thursday. A Whirlpool stove was delivered on Saturday and a dishwasher was to be installed Tuesday, Nov 3. The delivery was poorly done. In a rush to install the stove and leave, the delivery person neglected to remove a piece of plastic covering on the oven door despite removing all other coverings. It was not a colored plastic but a transparent one and not visible to me and obviously not to him. Upon heating the oven, the plastic melted and caused toxic fumes to saturate my living space, the chemical hazard tainting the air in my living environment until the present, 3 days later. Furthermore, I noted multiple little scratches on the glass cook top 1 day after use on the right front burner. And, there is a crack in the molding of the element that lies just within the top of the oven door. I have provided this information several times with photos via text and phone messages to either Gail or Lisa, the owners. Neither has returned my recent inquiries and concerns today, Monday, although Lisa on Saturday's installation was available and did offer support. None of this would be terrible if either of the 2 owners or their staff were available to discuss these issues in a professional and helpful manner. Instead of contacting me directly, one of the staff who is invariably rude to me called in their place. She treated me today with rudeness, sass and complete misinformation and informed me that "I should have removed the plastic overlooked by the installer and that the toxic smell was solely from a new oven." When I corrected her and told her that the installation should been completed on arrival and that the toxic smell had nothing to do with the new oven, she was offended and demanded to cancel the order for the dishwasher. Anyone who has purchased appliances from Gils knows this particular rude individual. The attitude of the staff including the absence of a call back or text from management and the rude interaction with this one particular staff member reflects complete inadequacy and unprofessionalism on the part of Gil's appliance. They have failed to take responsibility for their botched installation and their deficient product. And, they have lost any future business from me as well as the sale of 2 further appliances that I was happy and eager to make. I have alerted Whirlpool about this terrible customer treatment as reported above and informed them that their sales have been thwarted by a business that does not care about the well being or satisfaction of their customer base. It is a terrible look and it has been verified from several other members of the local community. I would not buy a thing from Gil's Appliance in either location. It's far worse than just an appliance that does not meet expectations. The lack of customer service topped with a dose of utter rudeness is a complete abuse and insult to character and person to any who shop there. Beware. I erred terribly on going there, for sure.

I am not yet a customer but be assured I will be one first chance I get! I had an issue with a…read moredriver for the company and rang Douglas Lumber straight away to let the company know. Everyone was fabulous to deal with! After just a few moments I was connected with Scott ( in shipping coordination I believe). Scott got the gist of my call and took a moment to interrupt to apologize and to make it clear that this was not the way his company operates. Wow! He got the details of my complaint and assured me all would be taken care of. I have no doubt he was true to his word. Seriously, I will go to Douglas Lumber next project and I will share this story readily. If this is how Douglas Lumber treats a non-customer with an issue I can only imagine how well they treat their standing and loyal customers! Kudos and thanks to Scott for a fabulous customer interaction! Well done!!!

We used the designer at Douglas Lumber to design our kitchen. It was an excellent design. The…read morecabinets that they recommended turned out to be awful. Our contractor went to install them, and many of them were damaged. It took almost a year to get replacement pieces in. Now 20 of the cabinet doors are splitting at the seams. It's been two weeks since I contacted Douglas Lumber to let them know, and they still haven't gotten back to me. If you are planning to do your kitchen, I suggest you stay far away from Douglas Lumber.

I have been working with Diane for the past month. She is extremely professional and very patient…read more She convinced me to bring some rugs home and try them out. This was the best advice. I am very happy with my purchases!

It started with Bob, the sales rep instore. He was wonderful to work with and helped us find just…read morewhat we were looking for. The 2 men who came to install were just as amazing. They were very professional and pleasant to have in our home. When they left, everything was back where it should be and the installation was beyond our expectations. Perfect in every way.

Located in a shopping plaza at the corner of Frenchtown and Post roads, this Ace Hardware store…read moreoccupies a space that housed a supermarket years ago. With lots of room to work with, this hardware store boasts a wide variety of departments, and an impressive selection within each department. Earlier this week, I had to install a urinal at a nearby fire station, and ran into an unexpected problem that required a trip to the nearest hardware store. I was greeted as soon as I walked into the store, and directed to the proper aisles, and found everything I needed to finish my job. Their aisle of fasteners is truly a wonder (kind of like a Superman's Cave for handymen), and includes a section of chrome-plated fasteners, which would be a great resource if you are working on a motorcycle or custom car. Being a plumber, I also had to peruse the plumbing section, and was greatly impressed at the variety of fittings that even a plumbing supply store wouldn't carry. They also sell common sizes of water and drainage pipe, as well as hoses, tubing and wire. Since Sears closed at the Rhode Island Mall, Ace hardware stores are now the only places locally to buy Craftsman tools. Employees I encountered were hardworking and pleasant. There is plenty of parking in the plaza's huge lot (just be careful, as cars tend to zoom to and fro from all directions). Indeed, I could find no reason to detract from a 5-star rating (okay, so they have some black tire marks on their floor, but that's not reason enough - it's a hardware store, after all!).

This is the best hardware store, every time I go to Salk's Ace there is someone ready to to help as…read moresoon as I walk in the door, more than willing to help me find whatever odds or ends I am looking for.

The owner of atomic appliance is the most honest hard-working, decent guy I know in the business. I…read morehave been working with him, i.e. buying appliances from him for over 30 years. He has never let me down. He has come on the hottest day of the summer and put in an air conditioner. He has helped me the day my dishwasher broke down. to sell you the most expensive appliance he has in the store. He figures out what you he gets it to you as quickly as he can. I could not say enough good things about Joel. He has great brands. He is familiar qualities and quirks. He will set you on the right path.

The man I spoke to on the phone to get advice about a not overly expensive but good washer and…read moredryer couldn't have been more generous with his time and information. He recommended an LG washer dryer.