You know when you think you have it almost all figured out after visiting 3 stores. Well then you…read morego to Best Tile and meet Jason. He took our input and started pulling together samples on a table and offered some additional options. Fast forward and Jason helps us find new options all while helping reducing the cost of our project. We came away with a true appreciation for finding a professional who listens first, then helps you find your best options.

BUYER BEWARE! I recently purchased tile from Best Tile in…read moreWarwick RI. The sign in the showroom reads: "In stock items are subject to a 15% restocking fee if returned within 30 days of purchase with a sales receipt, in full cartons, excluding outlet or sales items". After just a couple of days, I tried to return my order, unopened, in full cartons, with a sales receipt, and purchase tile in a different color. I fully understood that I would be charged a 15% restocking fee. The salesperson told me when I purchased the tile that it was "in stock" and coming from their NY warehouse. When I tried to return it though, the store manager told to me it was a "Special Order" and the sale was final. How is something coming from your own warehouse a special order? Sound like B.S. to me! Buy your tile someplace else. The big box stores let you return single tiles, in opened cartons and with or without a sales receipt and there is no restocking fee, period!

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Great product and I'm glad I purchased my quartz countertops locally. My only issue was that it…read morefelt like my business wasn't wanted - communication was very slow and infrequent. However the install team and the guy who measured the space were outstanding! And the piece of quart is stunning.

Amazing job. We couldn't be more pleased with their hard work and attention to detail.read more

We met with Dave and Pam and they could not be more helpful. They gave us appropriate suggestions…read moreand really understood our needs. Even though we did not have an appointment, we were greeted warmly and set up an appointment easily. I'm excited to see the products in my home!

In my humble opinion, this is THE best plumbing supply company in Rhode Island! They are the…read moreepitome of professionalism, and the yardstick I compare other plumbing supply companies to (and many fall way short in comparison). I like Webb because it has a different setup than most plumbing suppliers. Instead of keeping their merchandise in the back of a warehouse, Webb keeps the commonly sold merchandise on shelves, where you can grab a cart or basket and pick out what you need - kind of like shopping at a supermarket. It's basically self-service, and once you get to know the store's layout, you can get in and out of there very quickly. The way I see it, it's easier and faster to just grab what you want, rather than describe it to a counterman, although all of the service counter employees at Webb are on the ball and know their stuff anyway. The store is very organized. If I don't know where to find a certain item on their vast array of shelves, I just ask someone. Larger items are kept in the warehouse, and most pipe is kept in the yard. In addition to plumbing supplies, they also have an extensive selection of parts and supplies for hot water, steam and forced hot air heating systems, as well as oil burners. While the supply section of the store caters mainly to trade professionals, they have a large plumbing fixture showroom that would be of interest to homeowners. They sell American Standard and Toto toilets, both of which are excellent brands. I always receive excellent service, both in person and over the phone. The supply countermen are very polite and professional, and even have a good sense of humor. Their inside salespeople have helped me track down hard-to-locate repair parts many times. Webb is in a very convenient, central location, just off I-95 in Warwick.

Great selection, great service, and incredible history. As an amateur woodworker making gifts and…read moreDIY projects Big Box lumber yards have a very limited supply of hardwoods and NO HELP. L Sweet has a GREAT selection and Ken Montanaro was most helpful despite my small purchase compared to commercial customers. Just tell them what you're looking for and they will help....unlike Home Depot and others.

They have a great selection of different types of wood and everything looked to be in fantastic…read morecondition. The person that helped us pick out some mahogany was interested in the project we were working on (a table) and looking for the most suitable piece of wood for that use. In addition to lumber they have a small shop with things you'd use for woodworking projects. Any time I am looking at bowed or mangled pieces of lumber at a big box store I wish I had just gone to L Sweet. I want to go back but their business hours are a bit limited during times I am free and my car is too small to handle most of what I would want to buy. It would be worth it to inquire about delivery - I should do that myself!

I've visited here at least a dozen times, both as a homeowner buying lumber and materials for my…read moreown small projects, and as an employee of a local plumbing company that has an account here, and have had no problems or complaints. Yes, their lumber costs more than the big box stores, but it's definitely better quality; besides, I like supporting a local business over a corporate giant. Their service is also light years better than Home Depot or Lowe's; the inside sales people at the service counter are professional in their demeanor and knowledge. I like their system for purchasing lumber and building materials. You go inside the store first; tell someone at the service counter what you need; and pay for the material. Then, you drive your truck inside the lumber warehouse, where you can either load the lumber yourself, or have an employee load it for you. It's much better than struggling to navigate a cart full of lumber through a big box store. The store itself has a decent selection of fasteners; a fair selection of tools; and only limited selections of specialty items such as electrical and plumbing. It's not trying to be a big box store, or a hardware store. But, as far as general building supplies, it's pretty much got everything covered. They recently started selling appliances also.

They've gone downhill quite a bit. Having been a regular customer over the years multiple times for…read morelarger projects I went back to them again to get prices. The following week I went with cash in hand to pay for the materials for the project. Purely miraculously coincidentally they claim prices went up by $350 in one week. I get this lame excuse from the counterperson saying well lumber prices change weekly. The problem is lumber's down anywhere from 3 to 5% in the past month. So what they did was quote me a price a week earlier for in stock the same as they had in stock when I arrived and they raised the price $350. I asked to speak to a manager no manager comes out I ask for a phone call no manager calls. This is bait and switch lumber prices did not increase they decided to just arbitrarily and randomly raise prices and not honor what was quoted. I've spent over $40,000 over the years at Coventry lumber. Because they would not honor their prices I will never go back to them again.

I worked with Jenn Murphy 9 years ago on my kitchen renovation and she was the absolute best! There…read morefor us on every question no matter how big or small. The project was a delight to work on with her and came out so beautifully! Now having her back to work on more projects.

I'm writing this review for my parents who had the worst experience. They recently built a house…read moreand flip houses for a living. They've used several cabinet company and it's the worst by far. They had issues with shipping, staining, and defects. They had to replace multiple cabinets due to these defects. The people who work their including the owner lied to cover their mistakes and didn't own up to anything. This process has been going on for at least 6 months and it's still not resolved.

great company to do business pricing was very good. Also, I pick up the mulch and he loaded me…read moreright experience.

One of the worst businesses I have worked with in Rhode Island. Ordered decorative white marble…read morefor a backyard project from Earth Products, delivery came completed contaminated with stone dust. After initially defecting blame and trying to tell me that this level of dust was expected, the manager finally went and checked their own pile at the business to discover it was also a bad batch. He then wanted me to use what I could of the stone ("even under your planters if you can"... exact words from the manager) to save them from having to haul it back. He committed to calling back in two days once he could work with the quarry to get the stone replaced. A week later (and no phone calls) I call back to get more excuses about the quarry and more changing stories about whos fault it is (never theirs). After more dragging their feet they finally came to pickup the bad stone, only to trespass into my backyard and take photos. refuse to refund the stone I buried because they don't like the bad review I left. Follow up: The business had their delivery driver illegally break into my back yard and take photos to try to "prove" the stone was ok, not even understanding I already purchased replacement stone from Lowes. These guys are old school RI shady, DONT USE THEM. Plenty of other way options without the terrible customer service or awful quality products.