I experienced the same discussing habits that you're reading over and over again as they say, don't…read morewalk from this place RUN from this place!! Kieth, the Owner | East Coast Countertops and Alicea!! Seem to pick and choose the customers they want to do their business with?? The high level of prejudice is inhuman on who they decide to do business with!!! The behavior of the company of the owner and the employees was highly disgusting and inappropriate and insensitive and insulting !! They held me up for three weeks. I had five customers waiting in line and they kept saying I'll have the estimate ready tomorrow. I'll have the estimate ready tomorrow. I'll have the estimate ready tomorrow. The sneaky slimy behavior of Keith and Alicia was completely disgusting. I do not recommend this company. !

Paul and the entire crew at East Coast were beyond professional, and helpful. From the first phone…read morecall, to Liza showing us all our options in the showroom, to the installation, everything exceptionally well. Would not hesitate to use them again or refer them to friends and family. 5 star experience. Our new quartz countertops looks amazing!

Bath Splash (aka Robinson Supply) is a nice no-pressure environment to buy your kitchen and bath…read moreneeds. We bought our bathroom items (two toilets, bathroom sink faucet, roman tub faucet) from Michelle and she was very helpful in walking us around and telling us that we could "think about it" before purchasing everything. We were satisfied with the pricing so we bought everything that night, and they should be ready for pickup in a week or so. I'm not a particular fan of showrooming as I don't believe that you should use a physical store to determine what you're going to buy online, but we wanted to buy the Toto S350E toilet seat and Amazon had it for $400 cheaper. Bath Splash couldn't match or even come close to the price as they said that Amazon was selling it below their cost. I was honest with them and said that I would buy from Amazon as $400 is a big price difference, and they understood. However, the toilets we bought (Toto Drake II) were $25 cheaper than Amazon, so Bath Splash is competitive with online pricing. And for those of you wondering, this Toto toilet seat is a technological marvel, check it out online!

Excellent experience! My husband and I enjoyed working with the staff at the Kitchen & Bath…read moreGallery/Supply New England on Jefferson Blvd. Ron Smith, in particular, was tremendously helpful. Also, the company carries quality made products in a lovely showroom. Good value! Finally, the staff has great working relationships with staff at the other locations of Supply New England. That was very helpful when we decided to drive and look at a tub at another one of their locations. This was an easy experience overall!

Terrible and Inconvenient appointment policy. You must have an appointment with an associate to…read moreeven enter the showroom. I really just wanted to run it to pick out a new shower head. There was no one else in the store.

We met with Dave and Pam and they could not be more helpful. They gave us appropriate suggestions…read moreand really understood our needs. Even though we did not have an appointment, we were greeted warmly and set up an appointment easily. I'm excited to see the products in my home!

In my humble opinion, this is THE best plumbing supply company in Rhode Island! They are the…read moreepitome of professionalism, and the yardstick I compare other plumbing supply companies to (and many fall way short in comparison). I like Webb because it has a different setup than most plumbing suppliers. Instead of keeping their merchandise in the back of a warehouse, Webb keeps the commonly sold merchandise on shelves, where you can grab a cart or basket and pick out what you need - kind of like shopping at a supermarket. It's basically self-service, and once you get to know the store's layout, you can get in and out of there very quickly. The way I see it, it's easier and faster to just grab what you want, rather than describe it to a counterman, although all of the service counter employees at Webb are on the ball and know their stuff anyway. The store is very organized. If I don't know where to find a certain item on their vast array of shelves, I just ask someone. Larger items are kept in the warehouse, and most pipe is kept in the yard. In addition to plumbing supplies, they also have an extensive selection of parts and supplies for hot water, steam and forced hot air heating systems, as well as oil burners. While the supply section of the store caters mainly to trade professionals, they have a large plumbing fixture showroom that would be of interest to homeowners. They sell American Standard and Toto toilets, both of which are excellent brands. I always receive excellent service, both in person and over the phone. The supply countermen are very polite and professional, and even have a good sense of humor. Their inside salespeople have helped me track down hard-to-locate repair parts many times. Webb is in a very convenient, central location, just off I-95 in Warwick.

Karen ( KBR ) did a large patio project for us, with stamped concrete and a long retaining wall…read more They also took care of several electrical issues that we had. Overall they did a great job. The patio and retaining wall look great. The project took longer than expected, but those delays were all on our side. We took longer than we should have to make various decisions about light fixtures, etc. We also changed the scope of the project a few times, adding more areas of walkways that we decided needed to be refinished with the stamped concrete. We would recommend KBR for any project that you might have. Karen was great to work with and even when we were not following through with things on our end, she never lost her cool with us and was very patient waiting for us to come to decisions on things. Mark and Sandy Crevier

Huge shoutout to KBR Remodeling for the amazing job on our finished basement! Karen, Butch and the…read moreteam were very professional, efficient, and high-quality work. We love the new basement! They handled our basement finish with total transparency. No hidden costs, no delays, and they kept the workspace incredibly clean throughout the process. The attention to detail on the framing and finish work is top-tier. We are thrilled with the results and will definitely be using them for future projects! Highly recommend KBR Remodeling.

I had a very mixed experience with this company…read more Quincy, the sales representative, was excellent--professional, responsive, and clearly trying to help resolve an issue with my order. Unfortunately, the experience deteriorated when a team lead became involved. The lead was difficult to work with, inconsistent, and ultimately made the situation worse rather than better. Here's what happened: Quincy was initially told there was no way to expedite the order. Shortly after, the lead changed the message and said the order could be expedited if I canceled and repurchased, paying additional shipping. Quincy tried to make things right by offering a 10% rebate for the trouble (about $34), but the approval process dragged on and became unnecessarily argumentative. The lead asked me to prove the website showed delivery before Christmas, which was frustrating--especially because I called immediately after receiving the revised delivery confirmation. When I asked him to simply check the website himself, the conversation continued to escalate instead of getting resolved. The lead also contradicted the earlier statement by again saying expedited delivery was possible through canceling and paying shipping--directly conflicting with what Quincy had been told upfront. After roughly 45 minutes of back-and-forth, it became clear that the company valued policies and deflection over customer experience. During the call, I also noticed the company's online ratings were quite low (roughly 1.9-2.8 range), which aligned with what I was experiencing in real time. In the end, I canceled the order. Quincy did everything he could, but he was clearly constrained by unhelpful leadership. To make matters worse, the lead refused to provide his name or the name of an executive contact for a formal complaint. I cannot recommend purchasing from this company based on the customer service experience. A good product does not make up for poor customer support and inconsistent communication.

I love Williams Sonoma, this store has a great selection of stuff for the house or kitchen. They…read morealso have some nice gift items during the Holidays. I love shopping for their kitchen food items, gadgets and home furnishings. Williams-Sonoma is headquartered in San Francisco. The company has 625 brick and mortar stores and distributes to more than 60 countries, with brands including Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Rejuvenation. The company is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world. In 2019, Williams-Sonoma, Inc. was named as a Fortune 500 company for the first time in its history.

I found RIKB to be a pleasure to work with. We just re-did our kitchen…read more The designer was helpful in terms of assisting with small details that I really didn't have time for. She provided me a few designs / price points to choose from and I found them to be transparent with their pricing. Remodel stayed on schedule, which was huge for us. (I was 7.5-8mo pregnant at the start of the work, so I was concerned about timing) The quality of the work seems to be high, no issues so far. Their crew was pleasant to have in our home. (Respectful of napping toddler, pets, friendly, clean! etc.) Scotty, our project manager was great. Other reviews comment on them being overpriced, but unfortunately any quality home re-model will be expensive these days. RIKB handled everything from start to finish and allowed me to be as stress free as possible. Would use them again.

We designed our home and we chose RIKB for our cabinets in our kitchen, bar area, bathroom and…read morepantry. We worked closely with Brittany. She is THE BEST! She took care of everything, helped me with design elements, she has great communication and follow through.... basically I trusted her completely. Our kitchen is amazing, all of it is beautiful. Could not and would not want to have done this without her. We highly recommend Brittany & RIKB.

Avoid this vendor at all costs! I visited this business to…read morepurchase tile for my. new kitchen backsplash. the salesman, Ian Michael, strongly insisted that I purchase a very expensive tile ($61.00 per sheet). I asked a million questions about durability, maintenance, and installation as the tile is a B mosaic of marble and mother of pearl. Ian Michael insisted that this was the perfect choice. I ordered 9 sheets; he ordered 23. I was charged $1,403.00 for tile for a 2x3 backsplas. I hired a very reputable company to install the tile. It looked terrible. The installer returned the next day and it took him 10 hours to reinstall the tile one tiny piece at a time. It still looked terrible as there was a manufacturing error with the tile and it was not intended for this application. When I contacted Rhode Island Tile, I was told that this was MY problem and refused to help me in any way. I would have never purchased this tile if the salesman had not pressured and mislead me. I feel that I was taken advantage of in every way (I am an elderly "person), cheated, and mislead. I strongly urge everyone not to patronize this business!

Stay away from this company.... Junk tile plus they don't…read moretell you the hex tile have problemas. We have problems with 2 different tiles...

I was impressed with Donald, other salespeople, tech who measured, and the installers of our new…read moregranite! From the first Saturday my husband and I walked into the showroom the employees were friendly and helpful. They had a great selection of granite outside and the piece we selected was in stock so the turnaround of the project was quick and painless. The price we paid was very reasonable compared to other local places. The way Donald poured over every detail like it was his own kitchen was beyond impressive!! We are so pleased with our new and improved kitchen! Highly reccommending Stone Depot of RI to all of our friends and family!

From the owner: Custom design & fabrication of all natural stone materials, quartz surfaces…read more Family owned and operated with over a decade of solid experience. We work with residential homeowners in addition to the commercial industry. Any size project is welcome! Our installers are OSHA certified. Stone Depot of RI is fully licensed and insured to work in the States of RI, MA, CT & NY. We look forward to working with you!

We are currently in the middle of our kitchen/bathroom renovation. Throughout the process so far,…read morefrom the initial sales/estimate through cabinet installation, my wife and I have been very impressed and happy with KCCNE and their partners. All of the people doing the work have been great and put a lot of effort and attention into their craft. We have also found our project manager, Cody, and the rest of the KCCNE staff to be very responsive to any questions/issues. And finally, when issues arise, as they inevitably do in projects of this size, KCCNE has been very easy to work with to get the issue resolved. No fuss or any problems. I definitely recommend KCCNE.

Quote was way higher than most other similarly qualified vendors. Pushy salesperson, "take it or…read moreleave it" attitude.