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    East Coast Surfaces

    3.7 (13 reviews)
    Open 8:00 am - 5:00 pm
    Updated over 3 months ago

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    Services - East Coast Surfaces

    Countertop installation

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    3 years ago

    Helpful 5
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    4 years ago

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    4 years ago

    Helpful 4
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    13 years ago

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    3 years ago

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    7 years ago

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    10 years ago

    Helpful 4
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    12 years ago

    Helpful 3
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    12 years ago

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    10 years ago

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    10 years ago

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    12 years ago

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    9 years ago

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    Frank Webb Home

    Frank Webb Home

    (2 reviews)

    We met with Dave and Pam and they could not be more helpful. They gave us appropriate suggestions…read moreand really understood our needs. Even though we did not have an appointment, we were greeted warmly and set up an appointment easily. I'm excited to see the products in my home!

    In my humble opinion, this is THE best plumbing supply company in Rhode Island! They are the…read moreepitome of professionalism, and the yardstick I compare other plumbing supply companies to (and many fall way short in comparison). I like Webb because it has a different setup than most plumbing suppliers. Instead of keeping their merchandise in the back of a warehouse, Webb keeps the commonly sold merchandise on shelves, where you can grab a cart or basket and pick out what you need - kind of like shopping at a supermarket. It's basically self-service, and once you get to know the store's layout, you can get in and out of there very quickly. The way I see it, it's easier and faster to just grab what you want, rather than describe it to a counterman, although all of the service counter employees at Webb are on the ball and know their stuff anyway. The store is very organized. If I don't know where to find a certain item on their vast array of shelves, I just ask someone. Larger items are kept in the warehouse, and most pipe is kept in the yard. In addition to plumbing supplies, they also have an extensive selection of parts and supplies for hot water, steam and forced hot air heating systems, as well as oil burners. While the supply section of the store caters mainly to trade professionals, they have a large plumbing fixture showroom that would be of interest to homeowners. They sell American Standard and Toto toilets, both of which are excellent brands. I always receive excellent service, both in person and over the phone. The supply countermen are very polite and professional, and even have a good sense of humor. Their inside salespeople have helped me track down hard-to-locate repair parts many times. Webb is in a very convenient, central location, just off I-95 in Warwick.

    Williams-Sonoma

    Williams-Sonoma

    (14 reviews)

    $$

    I had a very mixed experience with this company…read more Quincy, the sales representative, was excellent--professional, responsive, and clearly trying to help resolve an issue with my order. Unfortunately, the experience deteriorated when a team lead became involved. The lead was difficult to work with, inconsistent, and ultimately made the situation worse rather than better. Here's what happened: Quincy was initially told there was no way to expedite the order. Shortly after, the lead changed the message and said the order could be expedited if I canceled and repurchased, paying additional shipping. Quincy tried to make things right by offering a 10% rebate for the trouble (about $34), but the approval process dragged on and became unnecessarily argumentative. The lead asked me to prove the website showed delivery before Christmas, which was frustrating--especially because I called immediately after receiving the revised delivery confirmation. When I asked him to simply check the website himself, the conversation continued to escalate instead of getting resolved. The lead also contradicted the earlier statement by again saying expedited delivery was possible through canceling and paying shipping--directly conflicting with what Quincy had been told upfront. After roughly 45 minutes of back-and-forth, it became clear that the company valued policies and deflection over customer experience. During the call, I also noticed the company's online ratings were quite low (roughly 1.9-2.8 range), which aligned with what I was experiencing in real time. In the end, I canceled the order. Quincy did everything he could, but he was clearly constrained by unhelpful leadership. To make matters worse, the lead refused to provide his name or the name of an executive contact for a formal complaint. I cannot recommend purchasing from this company based on the customer service experience. A good product does not make up for poor customer support and inconsistent communication.

    I love Williams Sonoma, this store has a great selection of stuff for the house or kitchen. They…read morealso have some nice gift items during the Holidays. I love shopping for their kitchen food items, gadgets and home furnishings. Williams-Sonoma is headquartered in San Francisco. The company has 625 brick and mortar stores and distributes to more than 60 countries, with brands including Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Rejuvenation. The company is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world. In 2019, Williams-Sonoma, Inc. was named as a Fortune 500 company for the first time in its history.

    buildPROS

    buildPROS

    (26 reviews)

    TLDR: We hired them to completely remodel our bathroom, redo the basement stairs, and they did a…read morefew other small things along the way. Rouben and his team were phenomenal. If you want quality work, excellent communication, and ease of mind, hire Build Pros. We originally wanted to have our microwave vented out (rather than circulating air and grease in the kitchen) and add a second banister to the stairs to the basement to make them more safe for our growing toddler. We were also considering having our spare basement bathroom remodeled. The bathroom really wasn't very functional because it was built in pieces (so the gross tiny stall shower wasn't even in the bathroom). That was a big job, and we wanted to get a quote for all three pieces. The first two jobs were too small on their own, so we hired Build Pros for all three. They were amazing to work with, and the work they did was the highest of quality. The team was extremely communicative, and we always knew when they were coming, what they were doing next, and what to expect. Their spreadsheet system made it really easy for everyone to keep track of what we had selected, costs, etc. They helped us a ton with design decisions, made recommendations when appropriate, and made sure we were happy with absolutely everything before moving forward. Our house stayed unbelievably clean, given the level of work they were doing, throughout the process. Mike and Rouben were fantastic at reimagining the layout of our bathroom, taking all of our priorities into consideration. John, their carpenter, is a master. We went way over budget, but a lot of that was my fault. I wanted a bathroom that was functional, but the more we talked and designed, the more I realized we actually could get a really *nice* bathroom that wasn't just functional, but high end. They did a bunch of other random things in the area too. We just were so happy with their work, and they were already there, so we asked them to fit in a few small things and they were awesome in getting those done too (adding a couple outlets in the adjacent home gym, replacing our outdoor water spigots, etc.). We are extremely happy with the final products. We even had a water problem shortly after they finished. They fixed it swiftly with no charge. It might have been a part issue or a labor issue, and so in the beginning it was unclear whether we were going to have to pay for repairs right away. I would have been very disappointed if they had charged us, and have all the more confidence in them since they fixed it and stood by the work and warranty. The only real negative was that sometimes when we had to make a decision, and the team gave us a quick "off the cuff" estimate about how much a few different options would cost, the estimate was really a fair amount lower than estimated. That contributed to some of our cost increase, but in the end I think we would have made the same decisions regardless. We're extremely happy with the final products. We even hired them again and they're starting work at my mother-in-laws house this week! I'm already dreaming of putting an addition on our house in the future, and we will hire them absolutely if/when we do this.

    Rouben and his team were excellent. I almost hired another company to renovate our 35 year old…read morebathroom. At the last minute I found BuildPROS and because of their excellent reviews, gave them a call. Rouben is a contractor that actually returned calls and texts throughout the process. The team was efficient, extremely neat and pricing was very transparent. He gave me some great ideas as we were making our selections and kept in touch throughout the process. Dan did the majority of the work and was very neat and clean and trustworthy. We are very pleased with the final result and I would use BuildPROS again in the future.

    East Coast Surfaces - countertopinstall - Updated May 2026

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