You know when you think you have it almost all figured out after visiting 3 stores. Well then you…read morego to Best Tile and meet Jason. He took our input and started pulling together samples on a table and offered some additional options. Fast forward and Jason helps us find new options all while helping reducing the cost of our project. We came away with a true appreciation for finding a professional who listens first, then helps you find your best options.

BUYER BEWARE! I recently purchased tile from Best Tile in…read moreWarwick RI. The sign in the showroom reads: "In stock items are subject to a 15% restocking fee if returned within 30 days of purchase with a sales receipt, in full cartons, excluding outlet or sales items". After just a couple of days, I tried to return my order, unopened, in full cartons, with a sales receipt, and purchase tile in a different color. I fully understood that I would be charged a 15% restocking fee. The salesperson told me when I purchased the tile that it was "in stock" and coming from their NY warehouse. When I tried to return it though, the store manager told to me it was a "Special Order" and the sale was final. How is something coming from your own warehouse a special order? Sound like B.S. to me! Buy your tile someplace else. The big box stores let you return single tiles, in opened cartons and with or without a sales receipt and there is no restocking fee, period!

I prefer to shop local - had a very positive experience here some years ago. Very different…read morebusiness now - promises not kept, excuses abound. Very unpleasant. Edit to update: I called the owner, as requested - left a message which was never returned. Admittedly I only called once, and left hours I was working that one day - but this does not seem a puzzle which could not have been put together. However, to my amusement - I did start to receive unsolicited text messages announcing upcoming sales!!

Just completed the purchase and installation of all four of my kitchen appliances through JA…read more.Pricing was right compared to other stores . On the date of installation , they arrived on time and completed the process within an hour . I compare that to my last appliance purchase through one of the big box stores and it was like night and day .In addition ,they completed all of the paperwork for all of the rebates I would highly recommend them

We are currently in the middle of our kitchen/bathroom renovation. Throughout the process so far,…read morefrom the initial sales/estimate through cabinet installation, my wife and I have been very impressed and happy with KCCNE and their partners. All of the people doing the work have been great and put a lot of effort and attention into their craft. We have also found our project manager, Cody, and the rest of the KCCNE staff to be very responsive to any questions/issues. And finally, when issues arise, as they inevitably do in projects of this size, KCCNE has been very easy to work with to get the issue resolved. No fuss or any problems. I definitely recommend KCCNE.

Quote was way higher than most other similarly qualified vendors. Pushy salesperson, "take it or…read moreleave it" attitude.

Excellent experience! My husband and I enjoyed working with the staff at the Kitchen & Bath…read moreGallery/Supply New England on Jefferson Blvd. Ron Smith, in particular, was tremendously helpful. Also, the company carries quality made products in a lovely showroom. Good value! Finally, the staff has great working relationships with staff at the other locations of Supply New England. That was very helpful when we decided to drive and look at a tub at another one of their locations. This was an easy experience overall!

Terrible and Inconvenient appointment policy. You must have an appointment with an associate to…read moreeven enter the showroom. I really just wanted to run it to pick out a new shower head. There was no one else in the store.

Great selection, great service, and incredible history. As an amateur woodworker making gifts and…read moreDIY projects Big Box lumber yards have a very limited supply of hardwoods and NO HELP. L Sweet has a GREAT selection and Ken Montanaro was most helpful despite my small purchase compared to commercial customers. Just tell them what you're looking for and they will help....unlike Home Depot and others.

They have a great selection of different types of wood and everything looked to be in fantastic…read morecondition. The person that helped us pick out some mahogany was interested in the project we were working on (a table) and looking for the most suitable piece of wood for that use. In addition to lumber they have a small shop with things you'd use for woodworking projects. Any time I am looking at bowed or mangled pieces of lumber at a big box store I wish I had just gone to L Sweet. I want to go back but their business hours are a bit limited during times I am free and my car is too small to handle most of what I would want to buy. It would be worth it to inquire about delivery - I should do that myself!

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Great product and I'm glad I purchased my quartz countertops locally. My only issue was that it…read morefelt like my business wasn't wanted - communication was very slow and infrequent. However the install team and the guy who measured the space were outstanding! And the piece of quart is stunning.

Amazing job. We couldn't be more pleased with their hard work and attention to detail.read more

I worked with Norman Soares on a bathroom renovation. Not only was my family and friends impressed…read morewith the result but even my builder asked for his contact information noting how he was "impressed with my designers knowledge and had a close friend looking for someone for their bathroom that he could refer." Great job, Norman! I'll send all my impressed viewers your way because it could only help MY credibility and make THEM happy with their results! Bill T.

We worked with Norman at Riley Kitchen & Bath in Bristol on two projects this year with great…read moreresults! Norman brings tremendous experience and, in both cases, he provided a great starting point for the creative process. Norman was receptive to our input and preferences. He pushed back when necessary but always provided an alternative that gave us what we wanted. We are extremely happy with our new kitchen and mudroom.