Very helpful staff. have many wonderful items sometimes you…read morehave to wait as someone is in another section, but its worth it they put a new screen in my slider door. ps HD does not do that.

Very knowledgeable staff, who seemed extremely willing to help me figure out what the best method…read morewas for what I was trying to accomplish (fixing a door handle/set screw hole fouled up). I really could not be more grateful and appreciative. This kind of customer service has ensured that I will go to them for ALL of my hardware needs.

This is the best hardware store, every time I go to Salk's Ace there is someone ready to to help as…read moresoon as I walk in the door, more than willing to help me find whatever odds or ends I am looking for.

Customer service is pretty lack luster. I waited 15 minutes for someone to help me out and no one…read moreever showed. I finally gave up and went to the big store for supplies

ONLINE purchase, AWFUL experience . I bought frosted glass sliding closet doors online. Cost was…read more$1572. You can only buy online. The idiot delivery, dropped the doors on my driveway and shattered the glass and then just drove away. I called Home Depot to report the issue and had to wait another 10 days for the 'return' delivery team to come pick up the shattered glass doors. Then these broken doors sit in a REDLINE freight warehouse for another 30 days ! And during this time, I am forced to just sit and wait for my refund. I will NEVER buy another HOME DEPOT product as long as I live.

This is a large, clean, spacious Home Depot. We stopped there to get a shower head and they had a…read moregood selection of them. The store is so big and there are so many customers and few staff that it really is a self service store. They still have their nursery section open so you can get some colder temperature plants for indoors (mostly). Nice large parking lot.

My whole family has been going to this store since it opened. That stops today…read more I purchased a light timer. It came wrapped in hard plastic that you need to cut with a knife or scissors to open. I believe the item was defective. I could get it to work to either turn the lights on or shut them off but not both. I went to the store, with my receipt, to return the item. At first, they stated they got it working and it was not defective. ( They actually got it to turn on an item which I also did). Then they said they could not accept the return because I did not have the original packaging and therefore they could not resell it. I asked how are they going to sell an item that is not working properly. They still refused to accept the return. I left the timer with them and walked out of the store. We will never return. Now I understand how Amazon is so successful.

We wanted to get a few knives sharpened and we learned that Ace has a knife sharpening machine…read more For $7.99 per knife they will take your knife and sharpen it on their machine and be ready in a few minutes. We had 5 knives, so we dropped them off and within about 2 hours, we got a call saying our knives were ready for pick up. The one they could not do was my large Chinese meat cleaver, but otherwise all the other large knives were done right. Great job ! I was able to use my digital coupons and rewards towards this transaction.

We inquired about windows as we are renovating our home. They were absolutely professional and…read morehelpful. They provided a comprehensive quote over the phone as we provided all the measurements. They emailed it to us and tweaked it as needed. I definitely recommend Riverhead. They have great pricing and a wonderful sales staff.

The customer service for Anderson products is terrible. The communication is non-existent and the…read moretime to service is ridiculous. We were told our service call has been "approved" weeks ago. We have not heard from them since and they have ignored our requests when we ask about a schedule. Not sure what is more frustrating....the quality of Anderson products or the service from Riverhead.

I've been a loyal customer for many years and used the store for all my hardware needs. The blonde…read morecashier, Sonjia, began to refuse to ring up my orders. One day I asked why she wouldn't wait on me. She began to berate me and call me names. The same thing happened the next time i was in and she added I was never to speak to her again. I spoke with the manager and explained the treatment I'd been receiving. I wanted him to talk to her about the way I'm being treated. He said that I must have done something to upset her. I informed him that she has waited on me for years with no problems.. I've been merely making purchases and leaving. He said he felt she was in the right and we agreed I should take my business elsewhere. That said, I recommend One Stop Building Supply.

This store is everything that I love small hardware stores. They always seem to have what I need,…read moreand the people are locals who are more interested in their clientele than I have found at many big box stores. After moving to the area recently, my wife and I have needed several things to get our new home up and running. Every time I've walked in, Newport Hardware had what I needed, could find it in their cornucopia of good stuff and were as courteous as you please. The military discount is another bonus. I'd almost make an excuse to go visit this place. I will certainly keep giving these folks my business.

Very nice staff and easy ups drop off I would highly reccommend everyone for coming hereread more

DO NOT order parts thru here. if they dont have them in stock, move on. i waited 4 weeks to receive…read morea handle assembly (i paid in full) i called up my old employer (largest stihl dealer in the NE) and asked if the part i needed was on backorder, it was not... the general rule is if you order from stihl, anything over 50$ is free 2-day shipping (my part was 60$) they had originally promised me it would be a week or week and a half, that however was untrue. i called every week sometimes twice a week as this saw is very expensive and the customer i'm doing the repair for was eager to get his equipment back. same excuse every call "we've ordered the part it should be in anywhere from monday to tuesday", if i called on a monday they'd say; "wednesday to friday." this business lacks organization and my customer was afraid to go here for the repair initially as thi company has a reputation for either further breaking equipment, or losing the equipment. my suggestion, sure the parts may be cheap, but do you really want to get screwed in the longrun?

Been our go-to ever since Bennys closed and we don't want to venture to Home Depot or Lowes.Second…read moretime here in a week but unfortunately didn't have what we needed....

This is not a "big box" hardware store, set your expectations. Store is well stocked for my needs…read more There may be better prices elsewhere, but you pay for the convenience of a local, well stocked store with competent personalized attention. Staff are always very polite, professional and helpful. A top priority for me. I have spend too much time and money in other locations trying to figure out what to buy. Often requiring a return visit for an exchange/return or to buy additional items to finish a project. I will happily pay a few pennies more to avoid that hassle.

This is an awesome place to shop. Old fashioned hardware store which has been 4 generations…read morestrong, If they don't have something they will make sure they get. I see some of these posts are giving not great reviews. Ed P. who would rather drive over the bridges please go they don't need your negativity or your business. They are an all stop shop.

They usually have what I need and can get it if they don't. They're a smaller store so they…read morecertainly won't have the inventory of a Home Depot or Lowe's, but I prefer to support local. And they have helped out the community in so many ways.

went to fill propane tanks today. Eric who was the attendant was fantastic. Personable, kind,…read moreefficient. We had an experience. Two beautiful puppies came running up to us, obviously had escaped from the yard somewhere! One ran back home...10 min later the owner came and retrieved the other. I wanted him! Sad. Eric felt the same

This store has a great friendly and helpful staff. I was looking for a kitchen timer and I asked…read moresomeone where to find it and he took me directly to the exact location of the item. When I was ready to check out, the cashier was also very chatty and friendly. It's always refreshing to come to small businesses and being treated like a person, not just like a revenue-generating entity.