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    Gil's Appliances

    3.6 (7 reviews)
    Closed 9:00 am - 5:30 pm
    Updated 1 month ago

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    8 years ago

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    9 years ago

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    Ask the Community - Gil's Appliances

    Has anyone been waiting for an appliance from Gil's for longer than 2 months? We ordered a range at the end of October....still nothing!

    Fortunately we chose a dishwasher that was available and was delivered and installed within a week. However if we went with our first choice of a dishwasher with an outside control panel, the wait would have been at least a month or two. The… 

    Don’t See Your Question? Ask Away!

    A Christmas to Remember

    A Christmas to Remember

    3.4
    (12 reviews)
    2.3 mi

    This store is perfect for Christmas lovers, or if you're just looking for unique ornaments and…read moreChristmas Knick knacks. Found this store while walking on Thames St in Newport, RI & will be sure to come back to grab some goodies w/ Christmas approaching hehe. Here you can find a new Christmas tree, reefs, ornaments, Christmas themed blankets, & more. They've got stuff for everyone! As you can see, I even found some hello kitty ornaments, HOW CUTE! Every wall in the store was stocked, full of different ornaments from the Simpsons, to family guy, to more of the Xmas classics like the Grinch. The store is ginormous & I didn't even know they had two floors! I guess they also have a lower level that you can get to via stairs & there you can find more goodies, how awesome! Definitely a Christmas lover's paradise!

    I travel to Newport every 2 years, and this is always a first stop. It's like stepping into a…read moreChristmas wonderland and makes my heart happy. Unfortunately, that experience changed yesterday. My husband and I found an item we loved, but had questions. The item was on display about 10 feet out of reach, and there were several similar items in different sizes, so we couldn't determine the size ourselves or even which box to take. At the register a young woman told us she could help us but needed to finish checking out a few customers first. We were good with waiting. While waiting, an older blonde woman came rushing out from the back. We asked if she could help us with the item. Without even looking into our question, she dismissively told us, "Everything is right there" and walked away. Since that didn't answer our question, I found her again as she was fixing ornaments and again asked if she could help us with this item. In a very irritated tone she said "The box is right there, on the end. It's RIGHT THERE!!!" motioning erratically with her hands. I politely asked if she could please show us since we weren't sure of the actual size, given that there were several sizes of the item. She brushed by me, walked to the box, picked it up, and thrust it toward my husband while saying, "HERE! HERE IT IS!" And walked away hissing under her breath. I've never experienced such hostile customer service, especially in a store that is supposed to embody the joy and spirit of Christmas. I spend hundreds of dollars in this store with each visit, but yesterday we left after this outrageous behavior. It's disappointing that one employee can ruin what was once a treasured experience. I sincerely hope management takes customer service more seriously and actually observes how their employees interact with customers on a daily basis. I am now a former customer - won't ever be back.

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    A Christmas to Remember
    A Christmas to Remember
    Tacky MAGA stuff

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    Tacky MAGA stuff

    Gil's Appliances - appliances - Updated August 2026

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