Too young employees who don't want to do the job they're being paid to do. Very few know the products they sell. The Seasonal department is difficult to find anyone willing to assist. The assistant manager, Ruth, doesn't care and is extremely rude. She and one of the other managers were unwilling to help with questions their floor staff didn't have answers to. Over the last year to year and a half, this store has really gone downhill with the customer service. The employees, for the most part, appear and sound unhappy. This location is not welcoming and appreciative of their customers. read more

Purchased a washer and dryer which were recently installed. There were other issues but the most significant one was that after the dryer installation, I smelled gas. Come to find out, a valve which was not leaking gas prior was now doing so. Called Lowe's "customer disservice" to be told that no, it was not the installer's responsibility to check if gas was or was not leaking following the installation when it had not been leaking before but it was my responsibility and/or a plumber's Instead of being concerned about a potential disaster, the "too sweet" sounding voice on the phone patronized me. Fortunately, a tech from So. Cal Gas was able to fix the dangerous issue although I'd be charged $63 on my next gas bill. Money well spent obviously. Honestly, the level of work ethic and responsibility for actually helping customers, especially in what could be dangerous situations, is nearly non-existent. read more

Customer service is pretty bad. Unless you are fortunate to find someone to help, you will be wondering for years. I spent like 2 years trying to find a part. read more

I miss Upland I use to live there. Upland never fails me I drove down 50mins to get a washer and dryer set due to my locations not having them in stock. I had someone in appliances paged but no one came so I started to walk around and then I went over a few aisles and found an employee named Natalie. She asked me "can I help you find something"? I was like Yes! She helped me get the washer and dryer set I wanted. Her whole vibe was cool calm and collective. She made my whole purchase very easy. Thank you Natalie read more

I bought a few plants from here and they're still doing great. I have ordered online and picked up my items. I go to this location when I need to get home repair items such as paint. read more

I was gifted a freezer that was on back order since December. I picked it up 3/20 and my husband attempted to return it unopened and in original packaging with a Receipt today and the manager denied the return claiming there was a 10 day grace period. No idea where the 10 day return policy came from? My husband returned home and none of it made sense as I had called last week and spoke to an associate to see if retuning it was possible , since I didn't want to Load it up for no reason, and the associate assured me with original unopened packaging and receipt it wouldn't be an issue. I even reviewed the return policy which states 30-90 day return and I was well within that. I attempted to call and speak to the manager myself to explain the situation but waited on hold for 25 minutes only to finally be connected with a very kind man in appliances who said he would leave my contact information for his manager because he was the only associate on the floor. To no surprise I did not receive a call back. It's okay though, I called the Rancho location and actually spoke to a manager that accepted the return without hesitation. read more

Waited two weeks for W/D delivery. Delivery team said it was "too heavy." They left it in my living room, displacing my Christmas tree. It took 5 calls, 1 store visit and FOUR days before anyone came to move it. I received a small compensation on day 1 but what about the other 3 days no one responded or actually booked an appointment when they said that did. The new team took pictures b/c they couldn't believe it. read more

Lowe's Home Improvement - Washer and dryer where my Christmas tree was supposed to be - Home Decor Near Me - Upland, California

Literally sitting in my car trying to pick up my order and the number listed on the sign does not do any good. The robot repeats herself and doesn't recognize when you're speaking. There's another number on the sign for management and I called that number expecting assistance, but what I got was a guy that answered and then had an entire conversation with a co worker about personal matters. Customer service sucks here. read more

Lowe's Home Improvement - Home Decor Near Me - Upland, California

Came in to buy water heater After looking at prices choose a 50 Gallon A.O brand gas heater. Took picture of price at check stand rang up over $1,000. Showed cashier price on shelve, she stated item number is the way to check price and refused to acknowledge the price on shelve.i I told her the shelves was stocked wrong and its bate and switch. She said only the item number was the proper way to price check. Then why have a shelv full of huge water heaters priced wrong! read more

My go to for years is Felicia! I'm a contractor that has worked with her for years. From her install position and trouble shooting ...she got shit done.. I was informed the other day that Felicia passed away. This is a huge loss! I called all other stores surrounding... none know kitchen design like Felicia! Wtf! read more

This is my hometown Lowe's and I am proud to call it that. The husband and I ran into this store this past weekend to take advantage of the $2.50 sale on mulch (adulting at its finest). This location is always busy (which is a good sign) but is well-maintained and I never have a problem finding an employee to assist with any questions. The garden section looks so beautiful this time of year with all of the Spring annuals. They have a ton of options to spruce up your garden and landscaping this time of year. The parking lot is dedicated to Lowe's and is huge. Plan on parking on the left side if you're purchasing lumber and on the right side if you're purchasing garden supplies or plants. read more

I just wanted to take the time and thank the whole team at the upland Lowe's. Honestly everyone in there is super nice! Always whiling to help and go the extra mile. I mean I am no handy man so I always have questions and there's always someone there to help you. Whenever I go to home-depot I feel like i gotta chase an employee down. This Lowe's man I'm telling you, its the best! If you ever need any advice for building stuff or you are simply like my self and you don't know anything you should take my recommendation and go to this Lowe's. You are welcome! read more

I want to thank Charlie for going above and beyond, and also thank you for your service USMC .This morning we where looking for a watervalve , and Charlie went out of his way to find us an expert in plumbing. Made our project a simple fix.. Thank you read more

LOOK FOR RUDY. No questions needed till you find this guy! Not only is he a Vet, but he's quite the expert at finding things, giving tips, advising what you should be doing to tackle problems, and made the boyfriend and I leave the place smiling! Will def be going here to ask for Rudy instead of Home Depot now. read more

We bought a fridge here, and financed it via their Lowe's financing (My Synchrony Bank). The fridge came damaged, but unfortunately we had them haul away our old fridge and didn't realize until we were loading up the shelves and trying to put the fridge together that it was damaged. We call Lowe's the next day to have them do an exchange and they tell us that they can't just "exchange" the fridge, they need to take the fridge back and then replace the fridge. Leaving us without a fridge for several days. They can't make this happen on one transaction for some reason, it needs to be two separate transactions that are days apart. OH KAY. We just want a fridge, so we deal with it. We go look at Samsung and find a better fridge of the same model for cheaper, with 0% financing, so we say screw it and don't reorder the fridge via Lowe's. I'm thinking all is well and we are done with it. But no, not that easy. Lowe's won't refund me the 3 year warranty I bought on the fridge. I need to call a different department that no one answers the phone on, to attempt to get a check written to me that has about a week of prorated time taken out of the warranty. A warranty I never used, but can't get ahold of anyone to actually explain all this to. And to top this all off, the manager only refunded me the fridge, not the hose, or the water filter. So now I've made several calls to customer service, the manager, the warranty department, and some lady named Shonda and I can't get a fricking full refund on a fridge and parts that I don't have. I currently owe their financing company $334.61 for an item I don't have. It's the dumbest thing I've ever experienced in my life. Don't buy through Lowe's, just go straight to the manufacturer, it's easier and the customer service is better. read more

If I could give zero stars I would. You would expect that with a global pandemic still going on that workers would care about the lives of others. They don't !! So many of their staff are not wearing masks or even wearing them correctly. They also do not care if customers are wearing masks as well. Mask problem aside, this store has horrible customer service. read more

I wish there was a zero star option. We have never experienced such garbage customer service in our life. My husband is a veteran, and went here because they apparently support veterans. He ordered a gas oven/stove combo. Went in person to speak to the experts to order the correct one. The delivery date was set for sept 3, 2023. Sept 3, 2023 came and we never heard from anyone. My husband calls and they tell us, we don't deliver on Sundays. Ok, no issue. He assured us the delivery was coming the following day, sept 4. We asked, it's Labor Day, are you sure they deliver tomorrow? He told us yes. Labor Day came and went. After multiple calls, we were told the item hasn't been shipped yet and won't be arriving until sept 11-16th. Ok what? How does our tracking say one thing, and then the person we spoke to tell us it's coming sept 4, now it hasn't been shipped? After hours of calls, it magically arrive two days later. Only to find, they sent us THE WRONG ITEM. We ordered a zline gas oven/stovetop, 36". They sent a dual gas/electric, which we did not order. We ordered gas. We call zline who tells us THEY DONT EVEN HAVE ALL GAS OVEN/STOVETOP OPTIONS AVAILABLE AT THIS TIME! For the 30th time, we call Lowe's back, the upland Lowe's, who tell us, "oh well, sorry, there's nothing we can do." It's been 4 weeks without a stove. The incompetence, the lack of caring for customers, the lack of interest in trying to keep customers, was less than zero. I've never written a negative review like this before, but I made an acceptation for this. Miserable process. I can't even explain my frustration and anger. I will NEVER SHOP HERE AGAIN. Congratulations Lowe's, you just gave Home Depot a new customer. read more

The cashiers and managers need to learn tact and professionalism; suggest they all take a customer service class. Manager will walk by with her nose in the air and talk to you walking by without any eye contact. read more

Spent two hours here loading lumber and getting large boards cut. The guys cutting the wood were helpful, unfortunately the cashier, she was angry about something and treated me like I was a burden to her. I don't remember when the last time I've ever had such terrible service at a check out lane. She questioned bags of concrete I needed to buy, gave attitude for having to count boards on my cart.... I was in shock. I even asked her if I needed to go to another check out lane because she was so rude. I told her never mind and told her im going to another register. I asked for a manager, and unfortunately he was too busy to come out of his office by the customer service counter. No wonder this place has a third of the customers that Home Depot does. Anyway they just lost a small project that I was planning to spend about $1,000 on. Go to Home Depot if you're buying stuff that requires assistance, if you're going to buy a plant or a box of screws then I'm sure this place is fine. I will never step foot in this place again. read more

Always bad service here. I don't know if it's just this location or the company altogether but I always have a bad experience coming in here whether it be the service or the products I buy read more

I don't know why I stepped foot in this place I know better . Everyone and I mean everyone stands around looking the other way when you come by.and GOD for bid you actually needed help these people are ridiculous. I asked one guy for chicken wire simple chicken wire he sent me to the other end of the store. My husband just had surgery on his leg and he sent me to the other side of the store. People know what's in your store and where it's located. NEVER again.Homedepot for us from now on. read more

Shout out to Shonda for going above and beyond for a distressed customer. To all people who buy appliances: make sure your plumbing is in proper working order BEFORE you purchase because if you have to reschedule the "800" no help customer service number is a cluster. Unless you want to go into the store and speak with Shonda. What a waste of time for both of us, but she got it resolved. read more

I honestly dread visiting this Lowes however it's the closest to home. The customer service is horrible. Most of the employees seem miserable and it's difficult to get smile out of them. That said I only go if I absolutely must! Today I placed a $400 curbside pick-up order. Three hours later I still haven't received a status. It's about an hour before closing so I call about 10 different times on hold finally for 12 minutes only to be hung up on. I only needed an up update so I know if I need to head over. No answer, I keep getting hung up on. This is not the time for this. I just want to cancel my order and drive further to the Nice Lowes in Ranco. Anyway avoid it if you can. read more

I just stopped in to my local Lowe's and they gave me another reason to love this store! Great sales today, great service as always and their great respect for the service men & women of this country. I drove up to the sections reserved for vets and saw this... Thanks Lowe's! read more

Lowe's Home Improvement - Home Decor Near Me - Upland, California

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This is for the major appliances associate and the manager named Victoria, you both are extremely unprofessional when I returned my 1299.00 microwave that only worked for 2 weeks. Kept referring to a 48 hour return policy after purchase when the sign on there counter clearly stated 90 days. 48 hours if I purchased the incorrect item. You either weren't trained properly or need to go through reconditioning as a manager. read more

AARON FROM GARDENING. Aaron was awesome. He was very helpful and professional. He was off the clock helping me. I did not realize he was off work until I asked. He has lots of knowledge and I left with all of my questions answered. Employees like Aaron dont come around often. Thumbs up. read more

No one around to help you. You ask people they don't know and say someone should be in the area but there's no one. Back to Home Depot I go. Smh read more

I was a first time customer to this Lowe's and was looking for something I had no clue about. An associate named Jordan took the time to help me and answer every single one of my questions. I didn't feel rushed and he was extremely patient. This is really hard to find in the retail industry right now and I appreciate it so much as I was already stressed about the supplies I needed to buy. I will definitely be coming back to this Lowe's location. read more

Pretty store, bad service. Asking for help does nothing. Paint desk staff is non-existent. Wasted about 20 minutes waiting for someone to show up, asked other staff to call someone, pressed the assistance needed button, all to no avail. Probably the managers fault for being incompetent. 3 staff members in the corner giggling and doing absolutely nothing. read more

made me wait almost an hour to hear that they can't price match what their other stores are. like aren't you guys all the same stores. and any of the stores mangers were able to come into someone came and was very rude to me telling me to buy it and return it to another store when that doesn't make no sense if buying it with them at the full price and going to another store to return it. she sound like a whole clown then why couldn't they price match. this store is full of ridiculous people and racist. never coming back to this store again. read more

Good luck getting someone to assist you over the phone. 30 minutes and counting waiting while the phone rings and rings. Employees don't care to pick up. read more

Excellent Customer Service. Joshua and Jason in Garden went out of there way to help us with our dead plant we killed. We couldn't find a replacement. So, Desmond, took care of us with no receipt, even tgough it was purchased 4mo. ago. Side note. We live next to Home Depot, and Drive over here for the higher level if Customer Service. read more

I purchased a microwave and paid an additional fee for installation. I was told by Tracey install date would be Tuesday. Well I never heard from installer, apparently Tracey did not complete my transaction that would have added me to that list. Now I have NO idea when my install will happen. How hard is it to complete a customer's business? There were 3 associates at the register!! Grrrr giggle giggle laugh laugh. I guess fun is more important. We did have lots of laughs I guess the joke was on me. read more

I really, really like this Lowes. Just moved to the area and need EVERYTHING Great customer service! Love. Love, LOVE AARON!!! He always goes above and beyond for us, come to think of it...BOB in electrical is really awesome too! Everyone is so helpful, patient, kind, professional and really know their stuff. We spend a lot of money here so we appreciate being treated really well. Thank you Lowes read more

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Went into Lowes 4/22/19 to buy paint for a bathroom project. Told the lady behind the counter what project I was doing and she suggested a specific type of paint. As she was mixing our quart of white paint ($18) I noticed there was a gallon of the same exact paint in white on the discount cart for $9. I asked her why that wouldn't work and she gave me a excuse about I would like the color. (I was buying white and it was white ?). So I took her word and continued to wait for her to mix my paint. I then noticed her grab the discounted gallon and put a not on the can, hold for (her name). She must not have seen the can on the discount shelf and wanted it for herself. I can't believe how shady she was. read more

Went to this store for kitchen floor mats. We ask to women employees where we could find them. They both told us they didn't know. They then walked away. Very rude. Rudy in plumbing walked by and showed us exactly where they were at. Showed us the different styles. Rudy was very professional and very friendly. He went out of his way to help us. Thank you Rudy! read more

Came in to pick up a window. Always like going to Lowe's over HD. It's usually not as crowded and always easier to find help if needed. If you're between this Lowe's and the Rancho Lowe's, I would suggest this location. Its cleaner and the employees seem to be more helpful. read more

Lowe's Home Improvement - Home Decor Near Me - Upland, California

They mark they're items wrong and won't honor that, and if you go to customer service chances are they're gonna know even less then you would know, only seems to be the customer service department and the cashiers never had a problem with anyone on the floor read more

45 minutes and still no service at the paint section... After notifying the staff several times but still no help. Next time maybe Home Depot may be faster read more

I would like to commend Ms Gina,Jaelyn and Cole for being helpful, knowledgeable and very understanding about our concern from lowe's San Dimas. We are frustrated regarding customer service from San Dimas location that we need to cancel the whole purchase because they don't know what to do about certain return that we cancel the whole transaction but the upland employees are very approachable especially Ms Gina. read more