We have bought several items in this store from inexpensive things to refrigerators etc. We have always had excellent service & fair prices. Today, I accidentally cut my arm while loading an item. A young man noticed me stopping the bleeding with a napkin. He came over & volunteered to get me a bandaid. The worker who was very kind was Armando. I am extremely pleased that this store has such a quality worker. read more

If I could give negative stars for customer service, I would. I spent over an hour in the store trying to find help -- like I was on a scavenger hunt nobody told me I was playing. Finally tracked down a guy named Colin, who looked like he'd just been pulled out of hiding behind the breaker boxes. Told him what I needed -- basic electrical parts, nothing crazy -- and he straight-up tried to tell me I was asking for the wrong thing. Now, I've been an electrician since before he probably learned how to spell "voltage," so forgive me if I don't take wiring advice from a guy who couldn't find the aisle without GPS. Instead of helping, Colin gave me a lecture. I didn't come here for a TED Talk -- I came to buy parts. I'm a licensed contractor, not some DIYer looking to rewire a lamp. Bottom line: If you enjoy wandering aimlessly and being talked down to by someone who couldn't wire a light switch with step-by-step instructions and a prayer, Colin's your guy. Everyone else? Do yourself a favor -- shop somewhere that actually respects tradespeople. read more

Customer Service sucks. I went in twice. Left the first time because nobody helped me. Went back and asked for help. The associate said he'd be right there. 10 minutes later I found someone else. Said he'd be right there. Another 10 minutes and I went to the front. I never heard them call someone. A girl walked by 10 minutes later. I stopped her and asked for help and she said the blind cutting machine s broken. OMG I wasted 30 minutes and not one person helped me. read more

Went in for some lumber and needed some cut. It was not busy, whatsoever. Twice, I went to the service counter and asked for help. Both times they paged somebody to the saw. Nobody came. Then another customer went and asked. Again, a page was announced. Still, nobody came. I waited for 15 minutes to get boards cut and nobody came to help us. Even though I saw two employees one row over. One of them was just sitting on a pallet. I left and told the service desk on the way out that nobody came and I was going to Home Depot. He didn't even respond. Went to Home Depot and was helped immediately read more

Drove to Lowes for some garden supplies upon arriving the gates in the garden section were closed. There was a sign saying to enter use the store entrance which was 100 yards away long walk for a handicap in100 degree weather. Much closer to my car drive to Home Depot and purchase what I needed. Thanks Lowes read more

Curbside pickup experience was pleasant for an online shopping order this month. Compliments on the customer service from the young female associate. I was impressed with the selection in the store as well. And when I looked for end-of-season outdoor cushions, they were available online with choice of curbside pickup or delivery. One suggestion is for in-store staff to suggest that item may be available online if there is not enough stock in the store. read more

My gf and I went in not knowing a thing or two with how to find the screws, nuts, and washers we needed. We simply presented what we had and the Lowes employee Roy found it for us. It was a difficult request but he took on the challenge but he didn't quit until he got us the perfect match! Excellent effort and grand customer service! Thank you Roy and thank you Lowes! read more

Lowe's Home Improvement - Storefront - Hardware Stores Near Me - Turlock, California

Just left lowes. Big sign advertising potting soil on sale (see below). Went to pay and charged full price. Asked cashier said no long on sale. I said well can I get it on sale because sign up. Told to go to customer service. Customer service tells me I should have read the sign. I asked if they would be taking down huge sign. They just looked at me. Mistakes happen, but they still have sign up and continue to rip people off. Will head across the street back to Home Depot. Easier to get in and out and if they advertise something on sale it is on sale. read more

Lowe's Home Improvement - Dishonesty! - Hardware Stores Near Me - Turlock, California

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I'm about to explain the fraud warranty Lowes offers on appliances. I purchased a Samsung refrigerator and also purchased their warranty through Lowes. A few months in, I was having ice dispensing issues. No ice was being dispensed. I removed the ice box to find there was ice everywhere. It took an act of god to remove the ice box. I removed the frozen ice and the ice box dispensed ice. Cool right? Nope. A year into having this refrigerator, the ice/water display stopped working. What kind of junk is Lowes selling? I called the Lowes Warranty company and they send me over to their outside service company. This company has been nothing but issues. Two missed appointments by this company. That cost me 18 hours of vacation to be home for the tech just for them not to come out. So after several issues, their service company comes out to diagnose the issue. Another nine hours of vacation burned for nothing. Now it's time for them to order parts. I thought I was having my refrigerator fixed but that wasn't the case. Another nine hours of vacation time burned for nothing. Fast forward to today, 01/04/2021. The tech comes out and starts to fix the issue just to find another issue. What does that mean? The original issue was not fixed and now they must order a different part. It gets worse. Now my refrigerator doesn't dispense water or ice. What now? I now can't get filtered water and ice. Oh wait another nine hours of vacation time burned for NOTHING! Did I mention I had to buy $20 bucks of ice to keep my refrigerator food cold since they had me turn the refrigerator off last night. All this for NOTHING! I have now burned $2000 of vacation time to get my refrigerator fixed. Fixed? It's worse off now with no filter watered or ice. This has cost me almost the same amount for what I paid for this refrigerator. I decided to go to Lowe's and speak with a supervisor. Yareli was nice but I had a feeling she didn't have to power to make things right for me. She contacted someone higher than her and I was told that they will look into it. All that was, was fluff. I say this because I have spoken with Yareli before about this issue. Matter of fact, they have a sign about being 100% committed to their customers. I guess I am the one customer they're not committed to because Lowes will not be reimbursing me for my lost vacation time. Now one would say it's not Lowes fault. Oh this is their fault. They chose to sell Samsung products and they should back their products 110%. Also, it's their (Lowes) warranty that I paid for to make sure the products they sell keep working. This is all on Lowes. I'll be sure to spread the word about how Lowes are not 100% committed to their customers. read more

Lowe's Home Improvement - Committed? I'm the one customer they're not committed to. - Hardware Stores Near Me - Turlock, California

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Last week I stood at the area with the washers and dryers waiting for someone to assist me. There were definitely associates but none of them bothered. I would have just given the review one star but gave two for their helping me make a decision to go to Home Depot. :D At HD, the moment I stepped into the appliance section, a friendly associate approached me to answer any of my questions. That's customer service! I ordered my dryer and it was delivered early, carefully, professionally, with no hiccups. Take note Lowe's management. read more

If I could give zero stars I would. The managers are just as clueless as the floor employees. Not to mention making your associates work in the garden center when it's 102 degrees outside and other employees get to mope around inside where it's air conditioned? Completely outrageous. Personally if this was my child I would be one angry parent and constantly calling the store and complaining until they close that garden center where their employees are SUFFERING. Do better Lowes read more

Leana or her name sounds like that at the appliance department is very rude! She has attitude problem and is there just to look pretty. I asked her for help, she answered as if you are bothering her! She needs to go!!!! No customer service at all! read more

Horrible Customer Service and delivery. If I could give them a -1 i would. We called the store several times, no one wants to answer the phone. We paid for a new dishwasher and Refrigerator and was told it would be delivered in two weeks. Day before it was to be delivered, we called (numerous times) to confirm and we were told that delivery was pushed back another 2 weeks or longer. This is the second time Lowe's has done this to us. So needless to say... we won't be purchasing at Lowe's in the future. read more

Thought I was buying a dishwasher for $300, turns out it cost extra for installation plus this one part -- ok I thought it would be under $500? Well it cost almost $1000 after I was charged repeatedly for more installation costs. Every time I talked to a Lowe's person on the phone the price went up! Installation guy told us Costco has better prices and does alla dat for free. BOOOOOO!!!!!!!! read more

If I could leave 0 stars, I would. I am usually not one to complain, as I've worked in retail for many years too, but the 'service' I received today was unacceptable. Cashier, Christina, was rude to not only a paying customer (me) but to her coworkers as well. I almost left without purchasing anything because of the way she made me feel. read more

Went here to but a new appliance for a rental property got all the way through the process and I get oh you have to go to the Lowe's in your town as we only deliver to Turlock. Very weird because I've purchased items here in the past and had them delivered to my town. Oh by the way we don't have a Lowe's in our town. So I'll remember this and start somewhere else next time. Lots of competition out there. Don't know if this is because of Covid or what but the only thing any company has over another is customer service. read more

All the things we needed to complete our backyard garden! Started with making the raised flower/garden beds. Then added soil, plants and flowers to attract the bees! read more

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Again...tools offered, yet lowes has no battery chargers for the batteries. Oh, no problem...NO BATTERIES either. For just one brand, Kobalt, their own brand? Nope same for Dewalt, Bosch, Craftsman. Ask for help you say? Two power tool department associates had no clue...about any tools...any batteries...any stock...any expected restocking. No idea. They knew to read the box...i can read the box. This is not the first, nor sixth time I've observed this phenomenon. Yes, I've seen similar versions at Home Depot. My question is this; is this a Lowes training problem, an example of lowered intelligence in the labor pool, or a cultural tendency towards laziness and ambivalence towards one's occupation? I have no answer...and will return to Amazon, where I can expect more professional customer service. read more

Lots of great plants & gardening products. I found what I needed and felt the prices were fair. The staff was kind and one young man on his break in the parking lot at the Merced, Ca. store insisted on helping me load some heavy items! His name is Evan and he is always very kind, respectful and helpful every time I have shopped there when he is on duty (and even on his break!) read more

On the website it said they had three kreg jig complete sets, $139 each. I got to the store, they couldn't find them, I found a $20 basic kreg jig and it was opened and tapped shut. I just thought someone opened it. I got home it was used!! What kind of store puts something used back on the shelf and sales it as full price! read more

Lowe's Home Improvement - Used kreg jig from store! This is ridiculous. - Hardware Stores Near Me - Turlock, California

We purchased a major appliance from here. Never again. The driver was 4 hours outside the 4-hour delivery and never alerted us. Then the installer broke something in the house during installation. The appliance turned out to be broken as well. I called the same day to return it. The installer had told me the return policy was 30 days. It turns out, it's now 48 hours!!! Fortunately, I called the same day. And then I called 2 days later when nobody responded. And then I called a few days after that. In all, I called 4 times to get these jokers to take back their junk and credit my card. A word to the wise: use Costco. They're not perfect but they're 100,000 times better than this place. read more

I would give this Lowe's no stars. It's sad that at least one is required to post a review. This place has no customer service, even if you go to the customer service dept. I had to go find help, there was no one around so I went to the customer service dept. and asked for someone to help me get a lawn and garden item that was locked down. There was a call for someone to come to aisle 22 for me but no one ever came. As I watched four employees in the service dept. talking to each other, not helping anyone or me, I decided that 10 min. was more than enough time to wait. I left. Looks like Home Depot will get my business. read more

purchased outdoor furniture when it was on sale. come to find out they sent me two different colors i didn't notice until i was about to put it together. went to the store and was told there was nothing they could do because it was past the 90 days. moving forward i will shop at homedepot. (update)called their manager chris and he agreed with me that it was their mistake so he took care of it. i really appreciate the fact that he helped me out. thanks to him i will continue to be a customer read more

We just finished our backyard fire pit & are so thankful for the wonderful people you have serving your customers at the Turlock Lowe's! Everyone was always so helpful & answered all our questions (which is pretty cool considering we made about 20 trips since we could only get so many bags of concrete or whatever in our car). Seriously, from concrete to sand to pavers to pillows, every person was so helpful. A special thanks goes out to Terry for his help guiding us through how to mix concrete & what type of hoe to get :) Also, thanks to Rob over in garden for always greeting us with a smile, a tip & helping us load soooo much stuff. Keep up the great work & we look forward to visiting you all again as soon as we figure out our next project! For now, we'll be sitting by our fire :) read more

Lowe's Home Improvement - Fire pit - Hardware Stores Near Me - Turlock, California

Check out almost always sucks here. Half of the people don't know how to use self-checkout. The machine doesn't work half the time. They have workers roaming around and none are qualified to use the register. read more

Will never do an online order ever again here!! I placed an order for a simple breaker, for in-store pick up to be out faster!! An 1hr after placing my order I went to the store to pick up my order and it wasn't ready, there was literally no one in line zero ppl around and they alerted me my order wasn't ready yet. They I need a little more motivation with their Job practices! Very Disappointed! read more

Christina did a phenomenal job making me feel welcomed in the store along with other customers around me. She asks specific questions to help find exactly what I was looking for. She gave me amazing suggestions that inspired the look I wanted. She is caring, knowledgeable, professional, very engaging and has impressive customer service skills! I was sincerely shocked that she wasn't a management. Lowe's I see an exceptional new manager in the near future. Don't let this diamond get lost in the cracks! Thank you for having her on your team! Because of Christina I have recommended Lowe's vs Home Depot to all my Family, Friends and Clients! read more

After having a great experience here once before with helpful employees I was determined to return for future purchases.My First Mistake was returning in that despite asking for assistance numerous times my wife and I knew that we were on our own.My Second mistake was asking for help loading our purchase into our car "bulky and heavy" which I never got after being told help would be there.My third mistake would be returning to that store but not if I can help it. read more

Bad customer service! How do you not know your products? How is bringing in soil more important than the customer?

Giving this place 2 stars only because of Jeese at the Pro side and Tina at customer service side they were awesome. The only thing awesome about this place because I tried several times to call over the status of my online order and was forwarded to call ended. The only way to get a hold of anyone over the phone is to dial the appliance department. This place needs to hire more people or change management because it seems throughout the whole day nobody answered the phone. Employees seemed overwhelmed and in need of help. read more

Worst customer service EVER!!! HIRE MORE EMPLOYEES. I wanted to give no stars!!! I even heard other custoers complaining so it wasn't just me. read more

For me, this the best hardware store. I find better quality products here and the online shopping has good deals as well. Sometimes it's free shipping or certain percentages off. Once I checked online in the store and found a better price and ordered it for store pick up, went to customer service, told them I had an online order and waited for someone to go get it for me,,, and paid less! read more

Thank you so much to Randy R for the excellent customer service you provided to me and my mother with the patio chairs!!! It is very evident you love what do!! read more

Did the pick up service and it took over 30 minutes to retrieve my package. Then, to make it worse, they treated me like I the jerk for expecting it to be available when the app said it would. Terrible customer service. Use Home Depot. read more

Got in the line to pay. Sherry, the cashier took time to chit chat with co-worker as priority instead of taking care of our items to be paid. She was on her cellphone to start with. read more

Our freezer is dying. We found a replacement and ordered it for delivery that weekend, between 8 AM and 8 PM on Sunday. Come 7:30 PM, they still haven't notified us they were coming, so off to investigate. OH! They CANCELED OUR ORDER. What?! Let's call and find out. No, nobody will pick up. Also, customer service closes at 6 PM Eastern... so 3 PM Pacific (that's absurdly ridiculous). Monday morning (today), call again. Hour and a half later it's finally explained the order was cancelled because they don't have it in stock. Why do you offer it for sale if you don't have it? Why do you not inform us that you don't have it? Why do you not give a heads up when YOU cancel the order? So our freezer is still dying... A week after we started to try and get a new freezer. So long, "frozen" foods. read more

I really like Lowe's but this was my 3rd visit where I had no help. There is always 4-7 employees hanging around talking, but seemed annoyed when I asked for help. I stood in the paint dept. for 10min, then I asked for help and had to wait another 5min before someone showed up. All while 6 employees stood 20ft from me talking to each other. read more

Lowe's Home Improvement - Hardware Stores Near Me - Turlock, California

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My daughter and I were walking in and contemplating where to start with the list. An associate by the name of Randy was walking by and ASKED US IF HE COULD HELP US!! What?!? We didn't have to search for someone? Or chase them down or try to get eye contact?? Next we named off the 3 items on our list and again, Randy told us the exact aisle numbers and where to go. They were in 3 differents directions of the store btw and he nailed every one...without the use of a phone app. Psyched to say the least, we were able to find everything we came for and left happy customers. Thank you for your fantastic customer service, Randy! read more

So i needed help with the stoves and i had asked for help from a lady who was working in cabinets... 3/1/2020. I believe her name was shannon, but not sure. Very rude and unprofessional, felt second rate. If you weren't working in that department, you could of at least pointed us in the right direction. Thank you Lowe's Home Improvement. read more

I called to find out if the blind cutting machine was working since the one in Modesto was out indefinitely. After a brief hold she just said, "yeah ours isn't working" and promptly hung up. No eta, nothing. Just hung up. read more