7/18/2026 I called…read morethis morning about the plant with in 30 days all the leaves fell off. Call Ace regarding my information I got transfered to 4 different people.i was told by one of the employees to bring the plant in i ask him was will you do make a fun out of me disputing about $10.99 plant. Its not about the money its about the service.Spoke to the manger he sound off/rude as if he was not happy. He told that plant dont have warrants. He told old bigger plants do. When i was buying was was not told in the garden section with the lady told me about the warranty. When I went to cash out the lady didn't mention anything. So How Ace is a customer service company. NO THE SERVICE IS PATHETIC.

I've lived in this neighborhood for over six years and have shopped at this Ace Hardware pretty…read morefrequently. Until today, every experience I've had here has been exceptional. The employees have always been friendly, accommodating, and quick to offer help, which is why today's visit stood out so much. When I came in, I was the second person in line. There was one customer at the register who needed some extra assistance, which I completely understand. What I didn't understand was why several employees were gathered around helping that one customer while the line was waiting. I politely asked one of the employees if someone could help those of us in line. The manager, Alicia, responded that she was th manager and she was helping the current customer and that she would help us when she was done. However, there appeared to be multiple employees at the front registers at the time. What bothered me most wasn't having to wait. It was the tone and demeanor of the response. She came across as very stern and unfriendly, and also seemed visibly irritated while assisting the customer in front of us. It was such a contrast from the warm, helpful service I've consistently received here over the years. I do want to note that the cashier, Hope (I believe that was her name), was very kind and even apologized to me, which I truly appreciated. She was not the issue at all. I'm hoping this was simply an off day because I've genuinely appreciated this store and its staff for a long time. I just felt this experience was worth mentioning because it was so different from what I've come to expect from this location.

I was told an employee of true value that they do not except return of unused items with a receipt…read morein hand. Store policy states that they will return the item within 30 days if it has been unused and you have a receipt . I do not recommend purchasing anything from the store being to the fact that they break store policy and don't allow their customers to return items . I'm going to the store personally to talk to the manager and report them to corporate office keep updated for the next comment .

I have never had a bad experience at this store and they are very helpful and pleasantread more

Rebecca I hope I'm spelling her name correctly. Went above and beyond to help us locate deck…read morematerial for us. The deck we wanted is on sale, you need to go to the store to make sure they have it. It's a mess and a total waste of time on the customers part. Why can't it be ordered online and shipped to the store for pick up or shipped to our address for a fee. The hoops you have to go through not only customers but associates is not fair. I hope this Home Depot values Rebecca because she is absolutely wonderful and amazing at her job!

I can see why this Home Depot has such low rating. Normally, I would use an analogy to describe the…read morecustomer service but because it's so horrific, there is none to compare. It's almost like the old fries electronic building. They have what you want, but don't expect customer service. It's blatantly obvious that the employees here hate their job from their customer service towards customers. You could immediately see from their facial expression the loathing feeling they have towards Customer when you come into the building. The only reason I gave this one star is because they do have what I'm looking for. However, that will change soon enough. I will be taking my business someplace else, possibly a local Ace Hardware store. I may have to pay extra price, but at least I won't be hated just for buying things at their store. One last note: I don't think the store owners understand how bad the current economy is for brick and mortar building stores. I can easily buy this from Amazon, but I want to buy it now. I think the next time I need any hardware supplies, Amazon will have my business instead

We have bought several items in this store from inexpensive things to refrigerators etc…read more We have always had excellent service & fair prices. Today, I accidentally cut my arm while loading an item. A young man noticed me stopping the bleeding with a napkin. He came over & volunteered to get me a bandaid. The worker who was very kind was Armando. I am extremely pleased that this store has such a quality worker.

LONG POST! Let me…read morestart this out with we have spent a lot of money throughout our home renovation at the Turlock Lowe's. We went there early this morning to rent a insulation blower. It was probably the worst experience I have ever had there. No one knew what they were doing and had my husband and I running around getting barcodes looking up item numbers. We were at the pro desk thinking they were pros. We asked them for the machine that we needed for the insulation and they said they don't know if it works. So we waited about an hour for them to finally get the blower out from wherever it was. When they brought it to us, they told us they don't know if it works or not. I asked them if they can plug it in and they did not. They said we would have to pay for everything. Take it home. Try it and if it doesn't work, bring it back. So we paid. Then we asked for assistance loading our truck with 20 insulation bags and the insulation blower which is extremely heavy. They said they would go in to get someone. And they never came back out. We waited for a long time and eventually had someone else meet us there to help us lift it into the truck. Once we're home, the machine shut off every five minutes and we would have to wait between each bag to let the machine cool down before it would work again. THE WORST PART, is that my husband went to take it back just now and once again was sent to multiple desks, telling him they don't know how to return it. I don't understand. That is literally their job. Then he asked for someone to help him unload it. For some reason they could not find anybody???? once again how does that make sense. My husband proceeded to try and pull it out of the truck by himself. Hurt his back and still no one was out there to help him. I have never been so disappointed with Turlock Lowe's before. We will be taking our business elsewhere from now on. DO NOT GO THERE IF YOU NEED TO RENT ANY MACHINE. They do not know what they are doing.

I visited the store yesterday while passing through the area and was so impressed with the…read morecleanliness and organization of the store. The staff was also very knowledgeable and helpful to all customers, which you don't see at Home Depot or Lowe's very much. Makes me eager to have another project just so I can shop there!

Great place to buy lumber. I am a local artist and I always get great wood for great prices in…read morecomparison to canvas. Love this place. Thank you.

Can you get better prices elsewhere? Yes, but the savings at the "big box" stores are offset by the…read morelack of customer service you receive. It is nice walking into Ace, and being greeted by someone who asks if you need help. Try that across town. They have an excellent selection of bbq rubs and sauces. In the Spring, their vegetable seedlings selection is also solid. The friendly, helpful staff and convenience of location keep me coming back.

I have to give these guys five stars the service here and second to know they're always there to…read morehelp you if they don't have it they'll help you find it. Selection is okay and the prices are competitive . I don't mind spending a few extra dollars to know that there are people that want to help you get the job done and are very knowledgeable.

Their crazy inventory policy prevented me from receiving a product that was in the store and I had…read morepaid for a week earlier. They told me I had to wait a month to get what I paid for even though it was in the store now and available to anyone else that wants to buy it. Don't ever agree if they ask if you if you want to order an item that is out of stock. It doesn't mean what you think it means.

Shiny new Harbor Freight with friendly, cheerful staff…read more If you're not familiar with Harbor Freight, it sells discount tools and tool-adjacent products. When you're looking for an affordable starter set for an adult child moving out on their own, or a tool you need urgently but won't put through a lot of stress, or replacements for some category of item that you use to death quickly, HF is fan-effing-tastic. (Their tool quality has also generally improved; obvs, read tool reviews, but they are worth a look.) We went to the soft opening with nothing in mind other than celebrating that there's finally a store near us (we'd been spending a lot of time and cash at the one in Ceres), and walked out with our arms loaded with goodies that we just happened to remember we needed. This location is next to Big Lots and kind of across the street from Strand Ace Hardware, so between the three, you can probably knock off an entire home renovation project on a budget. Location means there is generous parking.

Had a mix up on a delivery. Karen in customer service was great, very helpful. Not like home depot…read moreused to be. Thank you for all your help.

U wish I can give 0 stars to this horrible place!!"I am so disappointed last night at 2/5/26 I go…read moreto customer service to ask something and this lady with long black hair with glasses was talking to this girl I think her title was doing online orders,and didn't even bother to stop her chit chatting with that girl.My only solution was just leave and go to the next Home Depot that was in ceres and they actually answered my question and showed me to the product, I'll be spending my money somewhere where they appreciate their customers and not shoo them away.

it's always nice to see the traditional mom-and-pop still surviving! Emelio and his crew are by far…read moresome of the nicest people in the industry. and don't be fooled by their location. Crows Landing Road is a treasure chest of hard to find items, and this store has many. got me to the end of a challenging 8 month project in less than 8 hours after shopping at their store!!!!!!! highly recommended and well worth a stop if you are ever in the area.

From the owner: Our Business Specializes in Tarps and Canopies. We custom make Tarps/Canopies for our clients in…read moredifferent sizes, colors and materials. We are also a hardware/tools store where you can find most anything that your home or business needs.