I can see why this Home Depot has such low rating. Normally, I would use an analogy to describe the customer service but because it's so horrific, there is none to compare. It's almost like the old fries electronic building. They have what you want, but don't expect customer service. It's blatantly obvious that the employees here hate their job from their customer service towards customers. You could immediately see from their facial expression the loathing feeling they have towards Customer when you come into the building. The only reason I gave this one star is because they do have what I'm looking for. However, that will change soon enough. I will be taking my business someplace else, possibly a local Ace Hardware store. I may have to pay extra price, but at least I won't be hated just for buying things at their store. One last note: I don't think the store owners understand how bad the current economy is for brick and mortar building stores. I can easily buy this from Amazon, but I want to buy it now. I think the next time I need any hardware supplies, Amazon will have my business instead read more

Very friendly staff, customers, and service! I like the signs hanging. Even one sign was missing, I still enjoyed the experience! Loving it here in Hatch! read more

Kandy at the pro desk is awesome. Great customer service, helpful with discounts and promos available. Kandy is an asset to HomeDepot and her dedication, motivation and knowledge expertise shows. read more

Bad customer service. Put me on hold more than 30 minutes and said that manager is on a break and never call me back. How long is a manager break? Yesterday the delivery man told me to except the order so he can have Home Depot deliver new door to me when it was delivered with a broken door. Today Home Depot told me they have no note for any delivery today. read more

I have a 3 year warranty on a pressure washer . I went in to return and they said they can't help me that I need to contact the number on a protection card Home Depot gave me to file my claim . when I go to file my claim online they say that Home Depot canceled my plan. I call Home Depot back and there saying they don't know what to do or how it was canceled . how about Home Depot hires employees that fit the description of the employee job title instead of hiring random people for a business they know nothing about. Very un professional and highly un educated . And the employees name is brianna . This happened today at 9:25 am on 09/03/2025 read more

February 2023! Terrible service!!! I ordered a washer online back in December. They did not deliver the washer on the date promised. They postponed it 3 times. It was mid-January when they finally delivered the washer and I was on vacation. I had my nephew receive the order since I was not here when it was finally getting delivered. When I got back from vacation this past weekend I noticed the "graphite steel" of the washer I ordered was different than the "graphite steel" of my dryer. Despite being the same model. One of them is significantly darker. I brought the appliance into Home Depot to return it on 2/4/23. This was the Home Depot listed on my receipt. The customer service girl called a manager to come. The manager said there would be a 15% restocking fee since it was more than 48 hours. I explained to her that the appliance was postponed several times and I literally just saw it since I was on vacation. She said I would have to contact Home Depot because there wasn't anything she could do. I contacted Home Depot online and they said they couldn't return it and I would have to deal with the store. They said the store should be able to return it and could also waive the 15% fee. She said I needed to come to this Home Depot because this was the store listed. I brought the appliance back to this Home Depot again today 2/7/23. The customer service girl also called her manager. This time her manager didn't even want to return it. She said they don't do returns since it's more than 48 hours. She suggested I called Home Depot online again. I've literally been back and forth and no one can seem to help me. It's ridiculous. I would avoid purchasing anything from Home Depot. It's okay for them to postpone their delivery more than a month, but you only have 48 hours to return the item. That makes no sense at all. Do better, Home Depot and train your employees to be more customer service oriented. If you're going to purchase anything I would go with Lowe's or Costco. AVOID HOME DEPOT!!!!!! read more

This review is ONLY for the interaction we had with an employee named KEN today. We came in to get some lumbar cut and he was extremely friendly and helpful. He suggested a different piece of wood that would better fit our needs as well as made the cuts we asked for. I hope his manager reads this because he should be recognized for his exceptional customer service and his friendly attitude. After going to two other home improvement stores that both had broken lumbar saws, it was a pleasant surprise to find someone so helpful after we both were stressed and irritated. Thank you Ken for being exceptional! read more

Ceres Home Depot. Terrible customer service!! Don't honor posted discounts! All seem to have little or no knowledge about products they sale. Short staff doesn't appear to be the problem as there are many standing around socializing amongst themselves. No commitment to the customer!! Note to self, go to Lowe's! read more

The Home Depot - Nurseries & Gardening Near Me - Modesto, California

The three stars are Only for store and the beautiful lilac bush I had found at this location!!! They didn't receive the full 5 stars because I was so uncomfortable by hearing their worker "Patti" yell at this extremely hard of hearing elderly lady. Patti, is old herself but when I say elderly I mean extremely old!!! Her level of professionalism was nowhere to be found. I suffer from PTSD and hearing that type of yelling, put me back into a very uncomfortable situation in public. She needs to be fired. Not long before she was yelling unprofessionally, my husband wanted to exit out the garden area to look at some flowers to plant and she abruptly stopped what she was doing at the register, to which caused a scene to embarrass my husband as of her was going to steal some freaking flowers. Lol smh sad.:.. we have money, lady. Maybe instead of worrying about us in a negative light, instead worry about being personable, professional and customer service skills. The entire experience of purchasing some gorgeous flowers for my yard (which helps keep my anxiety-panic and ptsd at a minimum) was destroyed by this evil and vile witch behavior woman. FIRE HER!!!!!!!!! read more

The Home Depot - Evil patti - Nurseries & Gardening Near Me - Modesto, California

Went there to replace a online order, the rude assistant manager with a power trip named Rebecca gave me a store credit and told me I would have to reorder my replacement online where the store credit is no good. Customer service at this location is a huge problem, the lazy employees do just enough to get through the day to go home. I remember when the used to employ people that cared not the current low skill employees like Rebecca. read more

This is the worst Home Depot I have ever been to. If I can give it zero stars I would. Customer service is nonexistent! No employees are ever around to help you and when you do find one they have the worst attitude. If you ask for help it's almost like you are bothering them. Completely dismissive of customers and they clearly do not want to do their job. They are quick to run and get their manager though if you hurt their feelings. Our company spends thousands of dollars at this store every month and I can guarantee none of my employees will EVER be back there. Management should really prioritize customer service and hire qualified employees who actually want to work. read more

This is the worst store to shop at and or work at they do not care about your well-being the associates want to act like they have something better to do than to help their public and nor make their store be a good store the managers don't care about customer service because they let their employees treat their customers like trash and they treat their employees like trash if I could give negative Stars I would this is the worst business ever and I will be taking my business to Lowe's. read more

Most of the workers walk around texting on their phone. I ask for help they say oh the guy down there can help you. I would like today the young woman in paint was great. read more

The Home Depot - Nurseries & Gardening Near Me - Modesto, California

It's unfortunate that Home Depot is too big to care. Every time I go in I feel like workers do their best to dodge and avoid helping, especially in the paint department. Twice now I had two workers walk off without even acknowledging me as I waited to order paint and they didn't return even after another worker paged them on the phone. The worker that paged them also happened to disappear. I rather pay higher price at Ace or have Lowe's or ask them to price match from now on read more

The Home Depot - No help, waited for 15 minutes after another worker paged. - Nurseries & Gardening Near Me - Modesto, California

Don't ask the employees for help. They will just say they don't know, roll their eyes, and walk away.

I ordered a fridge and an employee at Home Depot stole it. Confirmed with customer service that it had arrived and someone took the fridge. No apologies, just told to place a new order. Out of stock and no replacements of the same size. Taking my business elsewhere. Horrible service and employees were unapologetic. read more

Horrible service at the rental department especially from some guy named Alex D. Gave us equipment with no instructions or nothing. When we got to the house the machine was extremely dirty and even spilled mud on my floors walls and couch. Don't recommend what's so ever read more

The Home Depot - Dirty machine and still charge a $25 dollar cleaning fee - Nurseries & Gardening Near Me - Modesto, California

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DO NOT EVER RETURN AMD GET STORE CREDIT!!! Absolutely ridiculous! I returned a few things I didn't use, they asked cash or store credit, I said I'm going to replace and buy different things so store credit is ok. I went to ring my purchase, it declined the card, now that it declined it a supervisor came to look, said it will take an hour to come back into the card and now I have to stand here and wait!! Are you kidding me!! I have twins crying at home, I have to go and live 40 minutes away. They told me nothing else I can do!!! read more

The Home Depot - Just waiting for the store credit card that didn't work at Home Depot and now I'm standing here for an hour waiting! - Nurseries & Gardening Near Me - Modesto, California

Horrible service. I called about a product I knew they would not be getting more of so asked to buy the display I was told no at this time. The Manager Isabella (or something) took my name and number and said as soon as they knew they would not be getting anymore she would call me to let me know so I could buy the display. I've waited and haven't heard anything 4 days maybe. Called today to find out they sold it. read more

My husband and I went to purchase paint in the Ceres Home Depot paint department. The young man who helped us was nice enough pointing out signs on the counter of the different Behr paint types and the prices basically $10 more for each upgrade. We explained we wanted semi-gloss Behr brand paint at the lowest price point of $28.97 for our bathroom. We stated the price and pointed at the $28.97 paint sign on the counter. He proceeded to make the paint, which only took 5 minutes. We went to check out up front and it rang up $37.98 and we told the clerk that's the wrong price. The clerk called back to the paint department to check and the young man that made the paint told him on the phone that that's the correct price. We then walked all the way back to the paint department to talk to the paint staff in person and he explained it's more for semi-gloss and the price posted reflected the flat paint price. I said but you didn't tell us that when we asked for the $28.97 paint. I asked did you think you should of told us that? He said, "oh it's my bad". That was the extent of the discussion, no apology, just, "It's my bad". So this experience was very disappointing! I think the paint department staff need retrained for sure! I would be very careful picking out your paint at this Home Depot, since the staff are misleading what the actual price is! read more

You guys know this is a store where you serve customers and not a police department yeah? Every ten steps in some aisles an alarm goes off then they wont physically hand over things youre buying until youre done paying. Finally you walk out a monitored path to a monitored exit where alarms invariably go off. What an awful experience read more

Had a very bad experience, customer service was just horrible. Will never go back and I hope Home Depot could take the time to actually train the employees on helping customers better read more

Wooooorst customer service I ever experienced in my life!! This place wasn't willing to help load this Tool box, that my boyfriend bought, in the truck!! When my boyfriend went to pick up his order with his friend, none of the employees moved a finger to help, Thank God 3 good people saw them and helped them!!! And look at this Item, it's not a 30-40lbs tool box! It weights 880lbs!!!!!! How the heck can 2 people lift this on their own?!! TERRIBLE TERRIBLE!! And we also had to come ALL the way from San Jose to pick it up!!! $1300 something product and no help.. WOW! read more

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Nate was very kind! He noticed that I had been waiting awhile to get assistance so he jumped in to help. The customer service was appreciated. read more

The staff here were so friendly :) Plus they have self check out which is so.convient ! Good prices and organized read more

The Home Depot - Nurseries & Gardening Near Me - Modesto, California

I have NEVER been treated as rudely as I was at this Home Depot October 6,2020 3pm. From the guy at the rental station (I was going to rent truck to take purchases home for new house I bought) to Edwin in gardening. If I was told "oh well" 1 more time! No rental truck! No one to help me purchase interior & garage doors (5), Edwin who sent me on wild goose chase & Soooo extremely rude when all I asked for was "2" Flex a Spout downspouts that Home Depot showed had 38 In Stock on bay 65 & Edwin tells me oh well! Not here- go check aisle 8. My purchases would have been over $600 & I left with an $8 purchase. Left store so saddened by their treatment. Do employees just don't care! Only bright side was female employee, didn't get name on aisle 65, who unfortunately sent me to Edwin. The cashier gave me Edwin name so hopefully that is correct. So Very Disappointing. read more

Worst costumer service at this Home Depot store do not have enough parts in stock or worse case don't have nothing at all. I was tying to get some electrical parts and didn't have any. And then I went to retorn part in good shape that I didn't use and they gave the excuse was that the system was down and they couldn't even return cash or credit without a receipt, ridiculous. read more

Wow I just shopped here on my lunch today. I was looking at hardware for a project I'm working on and the guy working in the department was so incredibly rude to a man that asked him a question. He actually told him to bring a microwave in with him to find what he needed. I guess that would work but I can't imagine lugging a microwave into Home Depot. I made sure to not make eye contact with the worker when he was done because he was so aggressive he was stressing me out. After finding what I wanted I went to the check out. I always avoid self check outs because I like to support a paid person and usually enjoy the one on one with a real person from the store even if it is for a brief moment. The cashier started reaching for my items before even making eye contact and finishing her personal conversation with another coworker. She wasn't very friendly at all and when I said thank you she just looked at me. This store is seriously lacking in good customer service skills. This is why people shop at Amazon. read more

What an awful place. First off, getting help here is impossible and the employees generally don't know even where or what most products are. My girlfriend and I ordered some windows, and they showed up. We took out the first window and went to put in the window,but they sent us the wrong one. Double checked the order. So we go to exchange it, and they will only refund and actually said that they won't help us get the new window ordered. Now I've got a hole in the wall where a window was supposed to go. Terrible service every time. This company should be ashamed of how they conduct business. Why do you even have employees? I get better service on the internet sadly. read more

Never Again. I placed an order this morning. I received a text that my order was ready. I asked my coworkers to pull in because it should only be a minute. The order wasnt pulled yet. The person at the counter had to ask Sandra and the other person at returns for for help a million times. I was polite. I told them I wasnt trying to be a dick. But I had 4 people waiting for me in the car and I needed to get going quickly. In the store and out took nearly 30 minutes for something that should have taken 5. Im embarassed in front of my coworkers for their time wasted waiting for me. They understood, but I do not understand why the order wasnt ready. Nor why it took so long with this girl on the computer. Full disclosure, one item wasnt available, they gave me a substitute which was 3$ cheaper or so and gave me a refund on the item they didnt have. Im really just not happy with the experience. This is not the first time ive shown up and the order wasnt picked yet. I guess ill do business with the one on Carpenter. its about the same distance from my workplace, just less convenient to drive to. Good luck Home Depot on Hatch. I hope someday you become a Lowes or an Orchard Supply. read more

Very upset with this Ceres Home Depot Need to update your hours!!!!!!!!!! I Call just to make sure it was open and not drive all the way there, Telephone sistem says it closes at 10:00pm as well as the store doors !!!! I was there at 9:34pn read more

The Home Depot - Nurseries & Gardening Near Me - Modesto, California

2/29- Home Depot # 6947 Ceres. My husband & I were purchasing a pallet of pavers for our patio and walkways. We purchased more than $400 worth of posts, wood and cement paver squares. We had to wait for a forklift driver to return from lunch. (30 min. lunch) Not unreasonable & understandable. They returned, picked up a propane tank, was gone for 20 mins and returned with the propane tank. Then we waited another 10 mins. My husband walked back to where they were and they're standing there trying to figure out which pallet to pickup. HOW Rediculous! He had to show them the pallet we purchased and still waiting! We waited a total of 1 hr and 10 mins. Now mind you, they had already been gone to lunch for a while before we purchased our items. This office is Always, slow and lacking in service.... read more

The customer service is lousy. You will wait forever to get help. I spent more than a half an hour before I got " help " than they waited on another customer & told me I had to wait till they were finish someone's " special order ". Save yourself the stress & DONT SHOP HERE read more

I went to buy some wood to fix my fence what was my surprise when i ask one of this employee that i will need some help to bring this items off of the shelf ... And he stated that he had no time to help me....i was told that look for some body else... The thing is the price of the wood is very expensive and this customer service is terrible..i don't know how they hire this type of people to do customer service..very disappointed..just to let you know be prepared. When you go shopping and ask for help they will ignore you there in not friendly people no more. This bad experience was in river bank store... read more

I had the greatest guys here to delivery my Washing Machine they were super nice and super fast. They kept there distance and it was so great. read more

This is to make people aware of a scam home depot and citi bank are doing. The home depot and citi bank are a bunch of liars. They have a promotion that you earn 50 dollar discount when you qualify for a line of credit and spend over 300 dollars. But it expires after 30 days and they take 25 days for you to get your card. When I called customer service the first time, about ten days after I was issued credit they told me that I had to wait until I got my card to use it. So I received my card and charged almost 500 dollars in power tools but the discount never showed up on my statement. So I called customer service today to ask when the discount kicks in. The manager Ariel told me that it was over 30 days so I won't get the discount. So I asked how come the first time I called I was told that I had to wait for my card. She told me that their incompetence is not her problem. I ask about their training and she told me to keep it professional. So I'm writing this so other people don't fall for the scam they are pulling. read more

My husband and I had a bunch of questions for guest service and the beautifully kind man with the Sailor Moon apron was so patient and helpful. After we were helped We walked away from the counter and I wasn't paying attention when a single piece of lattice from another customer fell. It would have got me and my baby if the man who'd just helped us hadn't gone above and beyond and done a sick power slide and caught it before I even noticed it was there. A true hero. read more

On 2/28/2019, i went to the home depot # 6947 in ceres because i need to get some 3/4 gas pipe cut for a project i was working on. When i arrived in the plumbing department i was greeted by Danielle in plumbing. I explained to her that i needed a couple of pieces 3/4 gas pipe cut to certain sizes and if she could do that, she then stated " sure i can just let me know the sizes and i will take care of that for you right after i finish with my current customers request ". I only had to wait approximately 2- 3 minutes before she came back to help me. While she waa cutting the pipe i was able to talk to her about a few things and i was very pleased with her knowledge of plumbing. Danielle was very courteous and extremely professional. Danielle made my shopping experience with the ceres home depot very pleasing. Because of Danielle i will definitely be coming back to shop at this home depot. Thank you again, Sincerely, Michael H. read more

Had the worst experience with the worker ED, tried finding someone to help me with a screen. Talked to 5 guys none of them could get a hold of him. After 30 minutes comes back tells me the screen I wanted he couldn't order, KEEP IN MIND ON THE WEBSITE IT CLEARLY SAYS ORDER IN STORE OR ONLINE. He refused to order the screen and was very rude about it. If you don't want to make sells or help out customers I don't even know why work at retail. DO BETTER HOME DEPOT. Horrible customer service!!! read more

This Ceres store is a joke! Employees are not knowledgeable and sure as heck not willing to help. Seems lIke they hide to not help. Lowe's Turlock is the spot. Not close by but employees are helpful and know their stuff read more