I was told an employee of true value that they do not except return of unused items with a receipt in hand. Store policy states that they will return the item within 30 days if it has been unused and you have a receipt . I do not recommend purchasing anything from the store being to the fact that they break store policy and don't allow their customers to return items . I'm going to the store personally to talk to the manager and report them to corporate office keep updated for the next comment . read more

I have never had a bad experience at this store and they are very helpful and pleasant

Prices are comparable to other stores like this. People are friendly and very helpful. Make shopping easy. They have about everything needed for smaller home projects. read more

Stopped in to find screw and bolt. Store was busy and getting help was next to impossible. Lucky for me another client helped me out. Cashier was curt. I said have a nice day to brighten their spirit and got no response. read more

Old lady in the front is rude. I always come in with my man bag and today was no different. It could be a backpack, a huge tote. I hate things in my pockets. This lady tells me I need to leave my bag at the front. I let her know it's my man bag and she wouldn't hear it. If a woman went in with her bag, would she have to leave it at the front too? Doubt it. Turned around and walked out without buying anything and doubt I'll go back. I used to come regularly, for personal and business needs, but I'll just go to a big box store again. read more

The employees are always great! Ginger is always a pleasure at the register! Love that store!

Nice little hardware store with awesome staff -- they've found the balance between taking long enough to actually listen to a question and moving things along efficiently. Everyone I dealt with while getting paint mixed was terrific. Selection is good for the size, and prices seem reasonable. I should have signed up for their rewards program, which is store-specific (not like national chains where it's one sign-up for all stores) -- well, next time! Bring your patience to their parking lot, as drivers zoom through it like it's a speedway: not the store's fault, but something to watch out for if you like your car. read more

We went to Ace because our front lever (garden) nozzle broke. It had a lifetime guarantee, so they replaced it without a receipt, no questions asked. The manager greeted us with a bag of popcorn and a smile. They also helped us find a few other items we needed. Very friendly. Now that's what I called good customer service! I almost forgot: they have a huge selection of specialty keys, really cute & cool ones, almost any you could think of. The only down side they aren't really strong and I have had one bend and one break. read more

Thank you, manager, for coming out to address my concerns about service. As a very VERY long time customer, I have always looked forward to visiting your store. Hope to do so again. I have updated my review because of the prompt contact online. It was refreshing to see such concern, despite my "melt down" . I will be back, as personal service and convenience there have always been a tradition in the past. Suggestion: the door to the rear is very heavy, especially with a cart. Keep carts handy near the front. If someone is busy, " he's helping a customer but will be right with you" sounds better than "he's busy with a customer." Turning away from a customer when she's raising her hand is less helpful than a smiling acknowledgement of "be right with you." (I wanted to order lumber.) Again, thanks for being pet friendly and an important part of our community. read more

Very Nice Local Hardware Store ! I go there for assistance on home DIY Projects . I recently went there to buy replacement led can lighting & Tomato food for the Veggies ,Snail Bait and Watering Can . Gentleman at the Front Register greeted me and asked if I needed help , He showed me where things were located . I brought everything to the front , Was out of there in 15 min . Very Cool Store . read more

I just left this store. I was having 17 keys cut by a nice young man in his twenties, when a rude gray haired employee named Ken took over the cutting machine to cut a lady's keys standing behind me in line. the lady and nice young man helping me apologized for what Ken did. I complained to manager Sal, he said he would talk to Ken. Wow? Terrible customer service. I won't be going here again!! read more

If I could give a 0 star review I would. I went in looking for a couple of different things and Rochelle or how ever her name is spelled was completely rude from the moment I walked in. Customer service is about how you treat your customers every moment they are in the store. I needed a ladder saw an 8' in the holder for 82.00 and got to the register and came up as double the price. Went to price check it with another worker and it was not the same model and Rochelle proceeded to tell me "Oh well that's not the price to bad". Mind you it wasn't the price and I would have bought it, it was the attitude in general. For being a small store you would think someone like her and the staff there would be more appreciative of their customers coming in. Definitely will never go back. read more

Revised from 1 star to 3 stars, on 5/25/23. While this business has had some recent fails, the owner Brittany responded to my negative post in about an hour. Instead of making excuses, she offered to meet and work together to address specific issues. A real hallmark of first person ownership. Brittany: I will come in and meet with you, to both help you as a customer intensive business, and to try to modify my rating up. Best regards. After shopping this local business for 7 years, we're done! There is some kind of scam with propane refill punch cards. I supposedly have 5 gallon propane bottles, but the MOST I ever can get the guys to fill is 4.2 gallons. Which means that unless I run my bottle COMPLETELY empty (during cooking a meal ... bad), the fill is 3.8 to 3.9 gallons consistently. THAT does not qualify for a Buy 10 get 11th free punch. So mostly I refill, without a punch. Hang in there, the One Star will be explained. 2nd previous visit I asked the guy filling my usual 3.9 gallons, to call in his walkie-talkie and say 4.0 gallons. In other words, I'd pay for an extra .1 gallons ($0.359) to get a punch. His answer: "No Way can I do that". Last time, and my typical 3.9 gallons again, I asked the cashier who manually rings up amount, to ring me up at 4.0 gallons ... again paying as if they supplied me 4.0 gallons. Answer: "Can't/won't do it". Me: I want you to charge me more. Her: "NO!" So I tore up my punch card, and I never go to True Value ... not for another screw, hardware, and NEVER for propane. Way to deliver customer service folks! read more

Props to the staff of True Value. Specifically Brittany for stepping up to please the customer! She honored our ACE coupon, gave us a bulk deal on a pallet of wood fuel pellets. The guys in the yard also took care in loading the pellets. Thank you! read more

Hello there. I've been a handyman in Modesto for nearly 32 years. I really love to support local stores. Family owned. I don't like to support cooperarations. But charging me $26 for a 4×8 1/2 inch drywall is price gouging. I'll never go back there again. read more

Brittany and Nels are genuinely great people and love to not only meet the customers needs every time but whenever their is a community event going on they will do anything to get involved and provide for the people of Modesto. True value will always be my one stop shop for hardware for as long as they own it read more

Hands down the best service in Modesto at a hardware store you can get . The gentleman that run the floor for the plumbing department really have it together . Also the girls at the counter are very nice and helpful always making sure I have my bag of popcorn before I leave Thanks Katie. read more

So I went in for a color match on paint that I needed for my living room. And they had a hard time matching it and I had to get to work. Brittney was awesome she let me go to work and worked on the paint until it was prefect and the delivered it to my work. They have the best customer services. read more

I wanted to like this store especially since we are all about supporting our community in my home and my husband apparently said they were so friendly.... maybe I went on a bad day, but anyways went there yesterday for the first time. Customer service to me is a must, and well the girls at the register... not a hello...no how are you? Not even a smile. Then I realized how much more I spent there than going to Home Depot which again the point was to avoid the big business stores but I just came home from Home Depot and the exact same size of miracle grow soil cost me double at true valley Lastly, you asked me to bring the cart back into your store after I was done with it. You know, that's like me asking my patients at the hospital to get their own water or medicine. It wouldn't have been the biggest deal but when you have children with you, yea that's kinda asking for much when you had several paid employees not busy... like the other girl at the register. read more

Modesto True Value - Receipts comparing the prices - Hardware Stores Near Me - Modesto, California

I like the variety of items they offer, they even had brushes for cordless tools! I appreciate that the staff was all wearing masks. I had to stop going to Ace in Ripon even though it's closer, because almost no one was at that store. read more

The customer service from the girls there are ridiculous!! I can't express how much rudeness and disrespect they have. True value is a great store!!! But I honestly do not know why the manager continues to have the same girls for so long with all these bad reviews. I was waiting in-line to purchase my items as the cashier was being very nice to the person in front of me. As soon as she was done she Scanned my items and didn't even bother to look at me did not say one work I was talking to her she completely ignored me. I will not be in there again. read more

I have to say that this store is one of the best hardware stores you can visit for your general needs in Modesto. Everybody is friendly and helpful. Plus they have people working here that have years of experience and can answer many questions. If they don't have it in the store, they can special order it for you. And they're humble and modest enough to tell you if they can or can't get something for you and will recommend another location. It's refreshing to find businesses like this where are you can be greeted at the door and helped through the whole process. read more

I can't stress enough the importance of good customer service, and I like to patron these type of stores for that reason. However in this store, I had a question and could not get the staff's attention to save my life. Apparently, one of them telling jokes and talking-it-up the morning cashier was far more important. It wasn't until I saw a second employee coming in from the parking lot where I literary had to put my hand in his face to get him to stop walking to ask a question. Then the rudeness of the cashiers......Forget getting a "thank you" let alone a smile which occurred again returning that afternoon. read more

It was always a pain in the neck to get hardware supplies from the big chain stores with the long lines and warehouse size products scattered all about. True Vaule on Coffee is a welcome relief. They got everything an average home improvement person would need. The staff is friendly and informative. It's my one stop place to go. read more

Staff are rude-policies not enforced and jeopardize the health and welfare of others. I try to support local businesses but will not be subjected to disrespect by staff. read more

Best hardware spot in town! They are obviously much smaller than Lowe's or Home Depot but they somehow always seem to still have what I'm looking for. They are very well staffed so it's easy to get help trying to locate that hard to find item. This store has a homey small town feel that makes me love shopping there. read more

This place has a lot of inventory. I don't think I have ever left because they didn't have what I needed. Gardening supplies like fertilizer, weed control and potting soil. Electrical and plumbing supplies for home repair. Paint, keys, tools, everything a hardware store should have. read more

i had forgotten how amazing true value was, I hadn't been to one in years. Their custom service is exemplary, and it is at every true value I've been to. You don't have to wander the aisles aimlessly looking for your item or an employee to help you. You're immediately greeted and helped, which means you can be in and out of there in 5 minutes. read more

True Value is a great place to find that odd pipe fitting or that unique fastener that the big box stores don't usually carry. The staff is very knowledgeable and can answer most hardware / plumbing or electrical question that you may have, which is refreshing compared with many staff from the big box stores. The store is always clean. Everything is always organized. It is true that pricing may be slightly higher than those box stores, but the expertise is unbeatable. read more

I would like to commend the entire staff at this particular location regarding their awesome customer service skills!Everyone was very helpful and knowledgeable regarding my particular needs.The politeness was at a all time high! I would recommend everyone to visit this location and feel the experience I received! read more

Fantastic customer service and the sales people really know their stuff. They don't have the huge selection of the big box stores but their customer service is what brings me back again and again. I am going to be sad if this place ever closes down. Do yourself a favor and support your local mom and pop True Value store. You'll be glad that you did. read more

I came here to get bolts for my license plate on my car and the staff was so amazing and helpful. The gentleman who helped me not only helped me find the exact size I needed but also put them all in for me to make sure I was driving with my plates secured to my car. Thank you so much Bob. You're one of a kind and seriously appreciated by us! read more

Miguel is the man! thank you I am a customer for life. you can find someone who works there that knows where it is, how it works and more! saves lots of time for me.! thanks Tru Value! read more

Not been in awhile but they have off the wall stuff didn't think you'd find at a hardware store and still has the old school feel

These guys (and gals) have been really helpful in finding the right parts and telling me how to do it. I used to go to Orchard but when it closed I started going here and even more help. read more

Christian, David and Frank (vendor), were a big help. Brought my Jeep Liberty by for a new key fob. The key was cut and programmed in a short time. Saved me time and money. Thank for being courteous and helpful. Never been to this location, but was recommended by a friend. I'll definitely return. Thanks! read more

I have been going to this store for years, and can not say enough about how helpful and "old school" these folks are when it comes to customer service. In an era of big box stores, where you're left to search and try to find what you need, the hands on help and advice I receive has made a big difference in my being able to accomplish my home-projects. If they don't know, they will try to find out. I had a problem with a heating register, and they didn't carry what I was looking for. They called the manufacturer and tried to track down an option, but it turned out it had been discontinued. That's service. And in all sincerity, I'm an advocate of supporting smaller stores, as long as they provide the products and quality service I need. I trust these folks and this store, and it's my "go to" hardware store in our city. read more

I stopped by this morning, right at opening. I saw a young man working out front. Told him what type of thing I needed, he took me straight to it, carried the bags to the register, waited while I paid, then carried my purchase to the car, thanked me and wished me a good day! I was in, out and on my way in less than 5 minutes. This kind of service is rarely found anymore. What a great start to my day! read more

Needed to get a copy key the day I got my new car, it's an older model so it's a specific key and I was recommended to come here. Trevor made it quickly and they had a wide selection of key replicas. They were very helpful and even tried to help me open my key fob and replace the batteries. Thank you! read more

Great customer service!!! almost bought the wrong P-trap for my plumbing, the guy at the register caught it and got me the right item this would not happen at a big box store read more