I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

Deceptive warranty practices--buyer beware!!!We purchased a full kitchen appliance suite here and…read morewere given a 5 year promotional warranty as an incentive. When our microwave broke and their technician declared it unrepairable they told us our warranty was only for our stove. After locating our records of the warranty for ALL appliances the store then refused to honor it because we hadn't "paid" for the warranty. After many calls and emails sent of our paperwork they finally agreed to replace the microwave. Over two weeks went by with no communication or response to my emails. They then tried to return to our home for a "necessary second look", to which I refused and informed them they could not enter home without a replacement. They only reversed their stance, apologized, and fast-tracked a replacement after I filed a formal complaint with the Ohio Attorney. Their actual customer service when a product fails is unacceptable. Check your paperwork carefully if you buy here!!! KEEP YOUR OWN RECORDS!!

Your sales people are wonderful however, your biggest asset is your delivery teams and installers…read more They are professional, knowledgeable, and go above and beyond. Please everyone shop Appliance Center.!!!

Terrible and abusive customer service from Manager. Bought a new fridge and the doors did not align…read morenor would it cool below 40 degrees. We paid for their 5-year extended warranty even. Mike Kelly was abusive on the phone and told me to get a lawyer. I have done just that. AC will now be responsible for all court costs and my attorney fees. You asked for it Mike. I won't be going away until you correct this defective fridge. Check the other negative reviews. It's been awhile since I have seen any business with so many bad reviews. AC wears them like a badge believing people will go away. Complaints have been made with the BBB and the Ohio State Attorney Generals' Office. Legal action, as Mike recommended to me, has been started. You have been warned.

Rodney was the best. He didn't rush us nor pressure us. He answered all of our questions and was…read morevery knowledgeable. When we received our new washer/dryer it had a broken latch. They wasted no time removing one from the showroom floor model and got us going right away. Thank you Rodney. I recommend this store very much !

I have had previous bad experiences with ABC Warehouse, but I decided to give them another shot…read more Last February, I ordered a washer and dryer from them (this being the "another shot"). I was scheduled for delivery, left work, and they never showed up. I called and they said I wasn't on the schedule at all. We rescheduled. I left work and waited. The driver called me from nearby to double-check that I actually wanted both an electric dryer and a gas dryer (which were the two items they had on the truck). Of course, that is not what I ordered, so they took both items back to the warehouse and rescheduled again. I left work and waited. I eventually called to ask where they were and they told me my appliances had already been delivered (on the day/time the driver called to ask if I wanted two dryers). Once I explained what happened (and they confirmed the situation as if I was just making it up to get another set), we rescheduled. Finally! I get my washer and dryer. It's been weeks, at this point. The washer didn't work from the moment it was plugged in. I called to let them know and they told me I had to go through the warranty company. I (very frustrated, already) called the warranty company. The agent I spoke to told me that is complete nonsense. They delivered a defective unit to me and I needed to call them back and demand a replacement. I did and they delivered a new one, with every person I spoke to along the way telling me how they were doing me a big favor...for replacing a defective unit they delivered to my house...RIDICULOUS! Well...here we are, just over a year later. The washer no longer locks or spins...and guess what? My warranty is up as well. I KNEW not to go back. I knew. Yet, I tried again. I am the queen of second (and third and fourth) chances. (That's why they didn't get a bad review a year ago.) Never again, though. I don't know how in the world they are still in business. I have not had a single good interaction with them. It CAN'T be just me.

I love this company! I've used them a few times for washer/dishwasher issues. Techs are very…read morefriendly & informative. I will only use this company now.

From the owner: Ace Appliance services all makes & models of major appliances 7-Days a Week at absolutely NO Extra…read moreCharge. We also have a 25% off coupon at Ace Appliance inc. com

This place looks like garage sale purgatory; if you're looking for antiques I'd go somewhere else…read more If you're looking for framed pictures reminiscent of those found in an office building hallway or collections of legal books, or CDs and DVDs, you've likely come to the right place. The people however are friendly and knowledgeable of their inventory. Also they didn't have any pool cues when I was there.

This store is a hidden treasure trove! Located in an industrial area it looks like a dead end, but…read moreventure in to find a warehouse of boxes and shelves full of hidden and lost treasures waiting to be rediscovered. I found two perfect uranium sherbet dessert glasses for $3 within 10 minutes an husband found some tools that were great value. If it weren't for having to meet friends we would have spent hours rummaging through boxes.

I recently had my vacuum repaired, and it works perfectly. They offer a wide selection of vacuums,…read morebags, and filters. The staff is professional, kind, and excellent to work with.

Unfortunately, I live in the neighborhood and this is my closest home improvement store. Every time…read moreI "run in there "I regret it. The staff are incredibly un council. Two days ago I purchased a bunch of vegetables, herb, and soil. I was able to go in and pay for it and then go outside and pick up my item. Two days later I go to do the same thing and they tell me, they can't do that. They say I have to pick a flatbed, go outside, get everything, pay, and then go. Two days earlier, we were instructed to do something else entirely. Needless to say, I left without buying so much as a stick of gum.I would've spent a few hundred dollars. Thanks Home Depot for saving me from giving you my business.

If I could give zero stars, I absolutely would…read more I ordered appliances in-store ahead of Thanksgiving, needing a new refrigerator urgently. Although I only needed the refrigerator, I was convinced to purchase the full bundle due to the price. I placed my order on the Wednesday before Thanksgiving and was told by the salesman that delivery could be as early as that weekend. I selected the following Friday--nine days later--because that best aligned with my work schedule. I was informed that I would receive a call on Thursday with a four-hour delivery window, followed by a call 30 minutes prior to arrival. No one ever contacted me on Thursday. I waited again all day Friday and still received no delivery window or update, despite receiving automated account text messages. When I finally called the customer service number included in one of the texts, I was told--without any prior notification--that my appliances were not being delivered at all. I had taken a full day off work to wait for appliances that had never even left the warehouse. The representative's response was, verbatim, "What do you expect? This is our busiest season." I attempted to reach the salesman who sold me the appliances, but he was unavailable. I was transferred to the manager, who at least handled the situation professionally. The following Monday, I received a call stating that the earliest delivery date available was Friday the 12th--another full week after my original scheduled date. I took yet another day off work. On Thursday I waited to receive my delivery window, which again never came. When looking for their number later in the day, I discovered that a window had been assigned, but I had never been notified. The next day I received a call from the driver stating he was 20 minutes away. I explained that my driveway is a straightforward drive down with room to turn around at the bottom. I receive regular deliveries by box trucks and even semis without any issue, including a similar box truck the week before delivering furniture. However, upon arrival, the delivery team claimed they were uncomfortable due to "icy conditions." My driveway is stone and cannot be fully cleared, but it is still completely navigable, as proven by every other delivery I receive weekly. They then offered to drop the appliances into my own vehicle and have me transport and unload them myself. When I asked if they could at least help unload at my home, they refused. I would not be able to lift full sized appliances out of a truck bed that is 3 feet off of the ground. Their manager then called to inform me that if the drivers were uncomfortable, they were not required to make the delivery--and they left with my appliances. I called the store again and was transferred to another manager who was shockingly unprofessional. She ultimately canceled my order, but informed me that my refund depends on when--and in what condition--the delivery company returns the appliances that they refused to deliver. So now, two weeks before Christmas, I have no refrigerator, have taken multiple days off work, and am at their mercy for a $2,000 refund. I strongly urge anyone considering purchasing from this store to look elsewhere. The level of incompetence, lack of communication, and unprofessionalism I experienced is truly astounding.

My name Mark Barringer I purchased a washer from Best Buy for $624 May 28th a GE runs like sh.. it…read morestops three times during a wash I would like my money back or pick another one

They claimed they could do things about my appliance delivery that they weren't able to follow…read morethrough on. Waste of time. Cancelled the order and bought from Appliance Center instead.

I purchased a washer from Quality Appliances on 2/26/24. The washer was to be delivered that night…read more It was not. It was delivered 2 days later. No big deal but when I went to use the washer it did not drain. I tried every cycle BEFORE I called them. When I did call I was told someone would be out to repair the issue. No one showed up. I kept calling since the washer was the most expensive in the store AND I was still having to go to the laundry mat. They finally send someone after 2 and a half weeks. He "fixes" it and still the washer does not drain. Now I call back the very next day and they take my information again, promise to send someone out and DON'T SHOW UP! I have been getting the same song and dance from them for 2 months. I finally go up to "Quality" last night 4/24/24 and speak directly to a salesman who has write my information, which after all these calls should be on ever paper in that building, down and promises to put a replacement washer on the truck last night and head over to my house with that and swap them out if he can't fix the original one. WELL GUESS WHO DID NOT SHOW UP. Better Business Bureau and small claims court HERE I COME!

Purchased a refrigerator from this place on 3-7-24, it was supposed to be delivered within 48…read morehours. It's now Monday the 11th and still no deliver. I went to the store and they were very rude telling me to leave the store, yelling and cussing threatening to call the cops. I just want my money back and their refusing to do so. taking them to court

I took my ancient blender into Maumee Sweeper Center thinking they could tell me where to get this…read moresmall appliance repaired. Kelly saw the problem and said maybe they could tighten whatever it was that needed tightening. They could not. She then went online to see if I could get the problem part replaced. I could, even though it is an ancient (but extremely well-built Waring blender). She looked around onlinefor a better price. We discussed was it better to get replacement or a new blender. This may well have been the best customer service I have ever had. PS, I ordered a replacement part.

Have taken vacuums here for repair. Each time the vacuum comes back dirty…read more Would think they would clean when looking for clogs. Won't be back.