I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

Terrible experience. Bought a new $1700 refrigerator. The day they delivered, the doors were not…read morealigned by 1/2" Sent the delivery guys back out days later, they could not fix or adjust. More days later that they sent a repair tech with an attitude. He dragged mud & water all over our foyer wood floor & kitchen tiles from his shoes. Without checking anything, he began to berate my wife which I overheard in the next room. He wanted her to get a piece of long wood to place behind the wall and fridge as a solution. The fridge has adjustable feet. I checked the tile floor in all directions and everything was level. He then told both of us, "This is how this is going to go." I then told him "This is the way it's going to go!" I told him to get out of our house after being abusive to both of use. We called AC to let them know what just happened & request another service tech. They refused. We noticed the fridge was not cooling below 40. I adjusted temp to the lowest setting of 33/freezer 0. Still could not get it below 40. We paid an additional $209 for 5 yr warranty from AC. DO NOT believe you will get this $$$ back if you don't use it. They lied several years ago for one we bought. They made an excuse they had changed insurance companies and could no longer honor being refunded. AC Mgr Mike Kelly called and got nasty with me and stated they would not replace nor send someone out to fix these two problems. He told me to get a lawyer. Nice. Steer clear of this place. Look at their reviews. Update: It's unfortunate that this business wastes so much time to lie and make excuses instead of spending a few minutes taking care of customers. I'm sorry your incompetent tech did not have time to put a 2x4 behind the fridge as a fix like he insisted on, without even looking at the problem. Please state what your tech was going to do about the problem. All during his stay he would not even look at the two different length levels we tried to get him to use. What expert tool did he use to determine that a piece of wood needed to be placed behind the fridge and wall? NOTHING. How did he check the floor for being level? He didn't. We did and tried to show him the floor was perfectly level. He did NOTHING but berate my wife and spew nonsense. As a retired IT Manager of 33 years, I have a lot of technical background and can tell when I am talking to an uneducated person who blows BS. You sent three people out and all could not even correct this defective fridge. Three "experts" from your company. Have your expert techs read the manual or watched a YouTube video concerning adjusting fridge doors. There is no mention regarding sticking a piece of wood anywhere. No mention of wood at the Manufacturers website. If this tech is the best your company can do, I can see why you have a 1.8 rating on YELP. Fact. I would suggest next time your expert and probably not-certified tech look around for cameras. They are everywhere today. And cameras don't lie like you do. Sorry if your adult tech got butt hurt from getting words thrown back at him as he did first. If you check under Freedom of Speech, a property owner determines what speech rules on their property and has the right to kick anyone out that they deem necessary. I was not going to allow him to trash talk to my wife and treat her with disrespect. I guess this is something your business condones. As a woman, you should be concerned - or not. It's very sad, you as a Manager, are so blind to customer complaints and believe your techs can do no wrong. You are a very poor Manager. You get zero stars. Oh NO! New UPDATE! HOW EMBARRASSING! Frigidaire sent out Dave Smith Appl Serv to take a look at this fridge since AC couldn't handle the problem. He discovered the problem quickly. The back wheel assembles and rear side panels are bowed/damaged from being dropped. I guess the 3 techs sent out by AC aren't as great as their Manager states they are. Frigidaire is replacing the whole unit! OMG! Say it isn't so Appliance Center! You and your staff failed miserably in customer support and technical service. I'm positive you will deny everything instead of doing the right thing and calling me and apologizing how rude three Managers and three techs treated my wife and myself. I bet you are reaching for the phone right now dialing my number. NOT! Keep believing you are great and make no mistakes. You own this. Now act like a responsible business owner and admit it. Clearly, Dave Smith Appliance Service knows what they are doing. Send your guys over to be trained on tech service and customer service. And FYI - You owe me a refund for your lousy extended warranty since the serial numbers won't transfer. Let me know when you will sending me a check. No charge for the education.

great costumer service. helped us stay in budget, friendly, and funny. great pricing too. explains…read morevery well. does delivering too! they also will pick up your old furniture if your buying a new one

This is a sad tale of woe, so beware from buying from this store. I purchased first a freezer, then…read moreon a separate occasion, a floor-model range and refrigerator nearly one year ago. The freezer is fine, delivery was fine. The range and refrigerator delivery was ridiculous. Instead of showing up by 5 pm as promised, the two deliverymen came to my house at 10:30 pm on a Friday night! Whoever heard of such a thing! By the time they left it was 11:30 and they still had to drive back to Detroit. So whoever does the delivery scheduling has no idea what they are doing! The bigger issue is that whoever from the store that packed up the burner caps, grill plate and grills, had thrown everything into a plastic bag and every piece of metal got scratched. I had to request replacements for everything. In addition, the refrigerator handle to the bottom freezer had a big dent in the center, and so did the range handle. I requested replacements for everything. It took forever to get them! The burner caps, grill plate, grills and refrigerator handles took about two months to come in. Unfortunately, the refrigerator handle was stainless steel instead of brushed steel like the original was. The range handle took 10 months to get a replacement and that was only after I visited the store and bugged the manager literally every 3-4 weeks during that time. I did receive some compensation back, however, the entire hassle was not worth it. I will not return to ABC Warehouse, ever!

They've spent millions of dollars pushing the "Pro Event" telling the Contractors that it was "Big…read moreSavings" & we could enjoy exclusive offers" We came in prepared to purchase an order in excess $25,000 and received NO offers, or Savings, as advertised! So we bought a few things to drink and munch on, (not even a free cup of coffee to the contractors that I mean this was a really cheap event for something that they spent so much money on. ) Home Depot should understand that the contractors NEEDED PRICE SAVINGS, NOT OFFERS! For all the buddy that they spent on the advertise he tell everybody how wonderful they were. They should've just discounted the product and let the contractors enjoy the profit that they so desperately deserve and works so hard for!

I have been a HD fan for decades until yesterday. I purchased a generator online and had it…read moredelivered. I attempted to return it to the store as instructed for returns. Still strapped to the small pallet and never opened. I had my receipt, everything. They claimed a 7 day return policy change, yet everywhere I read online and on this order states I have 90 days. I returned it in 10 days. They could not get my return refunded back on my HD card and wanted me to take a store credit for $1100. I didn't need that. I have ordered many things online before from HD. After 2 hours they made me drive home to get my HDCC that I had forgotten. They couldn't look it up even. I finally got my refund to my HD CC, after driving 30 min back home. I will never buy anything again online or at this store. WARNING - their new return policy is 7 days, even though you will read otherwise. I should have purchased it through Amazon. And they wonder why they are losing business.

I, for one, am not a huge home improvement person. I think HGTV and all those other places and…read moreshows are mega overrated. So imagine my surprise when I went here with my mom for some simple outdoor plants. This place is huge! I need to start off by saying that for as big as it is, it is super clean, well organized and maintained. I never once had to hunt down an associate for assistance which is a HUGE plus! Their outdoor section is HUGE and is well stocked with healthy plants and a wide variety. I was impressed! I will definitely be back because they make you feel comfortable even when it's clear that you're not a huge diy'er!

Do NOT rent a Rug Doctor from this store. I was warned by employees about the woman who would be…read morethere when I returned it. They said she would give me a hard time and charge me a $21.00 cleaning fee. I cleaned it better than when I rented it and she did exactly as I was warned she would. I emailed corporate, who apologized and forwarded my message to the general manager. He emailed me a message stating it was dirty and was sorry I 'felt I received bad service'. Never shopping here again. Lowes is right down the street and I have never had one problem there. Lesson learned.

I would rate this store 4 out of 5. It's simple; if you stay long enough and come back for two…read moreconsecutive days, it's fine. If not, I'm okay with it. The staff is friendly, and there are sale days every Wednesday for four colors Always! Happy Shopping

Fantastic prices! I'm used to thrifting in Portland where everything is so expensive, that You…read moremight as well buy retail. (That said those stores are also very curated with a trendy aesthetic in mind) But at the Salvation Army store everything was reasonably priced and then they have half-off tags to make it even cheaper. Caters to all people tastes, so they have a wide aesthetic of clothes. The staff was helpful. And there's a parking lot in the back.

The staff are extremely helpful and they have a great variety of stuff! It's so much fun to shop…read morehere!!

Decided to make a quick trip in here for see if they had a table that would look good in my office…read more A friend of mine recommended I look I to this store since she has scored a couple of good deals before. For where they are located (it used to be a Carter Lumberyard) I was expecting more of a selection of items. And quite honestly, their prices were kind of high! I looked at a table that was clearly preloved (it had scratches and some other minor cosmetic damages) and they had it priced for $99! I literally did a double take hoping I misread it but it was really priced for 100 bones. Um, no thanks. Overall the selection was nil and the overall appearance of the store was run down. They could make the place a little more inviting instead of having it look as unappealing as it is in its current state. I know resale shops are hit and miss for finds but with the little bit of items I saw for I'm surprised they were as packed as they were.

Ace is the place to go with! I have had such a great experience with this family owned and operated…read morebusiness for years now. They really take care of their customers! My dryer was going haywire and they made sure to send someone out asap. Kraig came and was super respectful, friendly, and personable. He diagnosed the problem right away and got it fixed in no time. Not to mention he was here sooner than expected within the given timeframe, which you don't see very often with repairs. Thank you for getting it done right the first time!

Called late at night for a dryer squealing, ACE called me back first thing in the morning. Tech…read moreDylan was at my house by 9am, diagnosed, explained and fixed the dryer within 45 minutes. Ace will be getting further business from me. Price reasonable for the work done, parts needed and time spent