We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

I am very disappointed with ABC Warehouse and specifically one of their employees. I do not know…read morehis name, but he needs to be fired. He did not attempt to listen to a simple issue I was having and instead chose to bate me and make me seem like I was an idiot and upset me. Then he had the audacity to say to others at the store that he had dealt with me on a TV and that is why he treated me HORRIBLY. I have never had an issue with them in the past, and I have bought thousands of dollars' worth of items from them. Not just this, but I did not receive what I purchased. And they did not complete the installation as they stated they would. So, needless to say, my car started doesn't work correctly and they are unwilling to help!!

Just got a new washer and dryer set. Aref was very knowledgeable and helped tremendously with…read morepicking out what would perfectly suit our needs. Thank you again for all your help!

I am giving a low rating today. The sales staff are very kind. Caring. They come out quickly when…read moreyou need something fixed. They are very informed when you are purchasing their appliances. The reason for my low rating is because the pest control company just left my house. I never had roaches in my life. They said the roaches are coming from the refrigerator I purchased from here. There were baby roaches and adult roaches coming out of the refrigerator. I am so embarrassed. I want to leave this here so others will know.

Honest, trustworthy, knowledgeable, all around a great business! I've went to them numerous times…read moreover the years. They helped me repair my dryer & my refrigerator/freezer. I also bought a washer from them that they delivered & hauled away the old one for me. I highly recommend them! A A Appliance 1248 W Sylvania Ave, Toledo, OH 43612 you definitely have a customer for life!

Terrible and abusive customer service from Manager. Bought a new fridge and the doors did not align…read morenor would it cool below 40 degrees. We paid for their 5-year extended warranty even. Mike Kelly was abusive on the phone and told me to get a lawyer. I have done just that. AC will now be responsible for all court costs and my attorney fees. You asked for it Mike. I won't be going away until you correct this defective fridge. Check the other negative reviews. It's been awhile since I have seen any business with so many bad reviews. AC wears them like a badge believing people will go away. Complaints have been made with the BBB and the Ohio State Attorney Generals' Office. Legal action, as Mike recommended to me, has been started. You have been warned.

Okay, I'm starting to understand some of the negative reviews. I remain very positive about my…read moreinitial sales and delivery experience re my new washer and dryer. The "price match guarantee" for 30 days post-sale is where my issue lies. Within 30 days post-sale, I found an advertised promotion at a different store that would provide an "instant" $100 off when purchasing a matching washer and dryer. I took screenshots and emailed to my sales representative in anticipation of receiving a $100 refund. Instead I was told that the other store was offering an instant "rebate" and that it wouldn't qualify as a price match. The promotion covered the exact models and colors of the w/d I had purchased. While my sales representative confirmed that the price adjustment didn't require the customer to send in any receipts- that the other store would process the "rebate," it didn't qualify for the price match guarantee because Appliance Center policy regarded it as a "rebate," albeit an "instant rebate." To me, it's a matter of semantics used by Appliance Center to avoid having to match the bottom line purchase price. I was told I could take it up with LG directly on my own. The whole thing about "price" vs "instant rebate" was very aggravating and energy-sapping. I don't believe Appliance Center recognizes its short-sighted approach to customer relationships, as its refusal to honor a $100 price difference (as I see it) left a bad taste in my mouth. Additionally, leaving it to me to approach LG without my sales representative's support sent a message of disinterest. It was a disappointing end to what was otherwise a very good experience, so I've removed one star. I nevertheless believe a 4-star rating is fair based on my overall experience, but buyers beware....

They claimed they could do things about my appliance delivery that they weren't able to follow…read morethrough on. Waste of time. Cancelled the order and bought from Appliance Center instead.

They destroyed my computer. They had my computer for days and did nothing. When I got irate because…read moreof all the stuff I was behind on they told me they will fi n ish it today. Instead what I got was we cant meet for demands so we didn't do anything. After days days days. All they said they have to install windows. When I took it to a professional best buy wiped my computer. Don't trust your stuff with anyone from that place. Espically, Justin. He was the one you wiped it.

I love this company! I've used them a few times for washer/dishwasher issues. Techs are very…read morefriendly & informative. I will only use this company now.

From the owner: Ace Appliance services all makes & models of major appliances 7-Days a Week at absolutely NO Extra…read moreCharge. We also have a 25% off coupon at Ace Appliance inc. com

Your Home Depot Store #3848 - 1035 W. Alexis Road, Toledo, Ohio 43612-4201. This store has…read moreexcellent employees. Cory Tomaszewski - Appliances; Jackie & Caleb, Front Desk Customer Service. We purchased a GE (white front) dishwasher, on August 8, 2025, that had a number of issues and had to be returned. Cory helped us locate a Whirlpool (white front) dishwasher and started the return process, on August 26, 2025. We had a number of problems (complete disaster) with the Delivery/Install Service (RAS Logistics). Caleb (front desk) Customer Service began dealing with them. Jackie (front desk) Customer Service took over and continued to help us by contacting the Delivery Co., making sure that our credit card was refunded, for the GE dishwasher and keeping us informed at all times. Jackie is a TRUE Professional.

I have never been so stressed out trying to schedule an install. First I pay for my door measure a…read moremonth ago, I had to call them over and over to get someone to come actually do it! Then I come in to try and pick out doors only to get an estimate for the wrong size doors? So that has set me back yet another week. All I want to do is GET THE INSTALLATION I'M PAYING FOR SCHEDULED!! Went in today on my day off to attempt to do so .... no luck of course. Now I have to wait until later this week for another call back cause phone tag is my favorite thing. Why is this so complicated? There is a 4-10 week wait time to get an installation, I really don't have time for these games at this point.

I found their prices on lawnmowers & window air condtioners very high for used items. I don't…read morerecomnend this business.

My mother brought a refrigerator from this place. Paid $245 for a used fridge and paid delivery…read morecosts as well. This guy only takes cash as payment. Fridge was delivered to my sisters house and they literally left it on the front porch. Said the stairs is too steep and couldn't get it up the stairs into her duplex. She is a single mother of 3 and this is unacceptable service. I would never recommend this place to anyone! Please listen to this review and do not purchase ANYTHING from him. I wish I could leave 0 stars!!!! And to add to the madness, the owner was the one that delivered it!! Unprofessional!

The guy treating my law was super friendly. He told me the different kind of fertilizer he was…read moreusing and why he was putting it down in different spots. Then he gave me some grass seed advice.

I have been dealing with Black Diamond for years . I fine them very knowledgeable and helpful with…read moreanything I've ever needed. They carry a large selection of items and a Hugh selection of plants, trees and shrubs. Their prices are fare.