I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

Deceptive warranty practices--buyer beware!!!We purchased a full kitchen appliance suite here and…read morewere given a 5 year promotional warranty as an incentive. When our microwave broke and their technician declared it unrepairable they told us our warranty was only for our stove. After locating our records of the warranty for ALL appliances the store then refused to honor it because we hadn't "paid" for the warranty. After many calls and emails sent of our paperwork they finally agreed to replace the microwave. Over two weeks went by with no communication or response to my emails. They then tried to return to our home for a "necessary second look", to which I refused and informed them they could not enter home without a replacement. They only reversed their stance, apologized, and fast-tracked a replacement after I filed a formal complaint with the Ohio Attorney. Their actual customer service when a product fails is unacceptable. Check your paperwork carefully if you buy here!!! KEEP YOUR OWN RECORDS!!

I was referred to this company by my next-door neighbor. Once I called, Kraig came within two hours…read moreand got the job done wonderfully. He knew exactly what to do and told me about everything. Wonderful job.

I have a GE washer that I bought in 2020 that stopped working. I called Ace appliance and they said…read morethere's a 90% chance they can fix any machine they look at. They charged me $100 and could not fix it but offered me a $30 coupon off of one of their new machines. SMH I would suggest you not go to them just go buy a new washer. You're gonna be out $100 for nothing.

My brand new Samsung dryer I just had installed from Home Depot wasn't producing any heat…read more Household Centralized was able to come out earlier than the initial date. Doug arrived within the time frame today. He ran some tests and installed the vent duct. He showed me that there was heat now. I felt the heat from inside the dryer and I was thrilled! Great work Doug! Thank you!!

Household Centralized Service was contacted by Lowes when my parents, less than 2 month old Samsung…read moredryer just stopped working. I was contacted by this company, appointment scheduled, and within the week Tyler came to the rescue. He diagnosed the problem in less than five minutes. Parts needed to be ordered and a tentative two week date for install. It was less than a week when I received the call the parts arrived and another appointment made. Centralized was able to give me a time window conducive to my schedule and I should add, that prior to both appointments, Tyler called and assured me of his arrival. A hour later the issue of the dryer was fixed. The primary installers of the dryer either were lacking the skill or proper tools for the electric connection and Tyler should me the charred wires. Tyler was friendly, knowledgeable, professional, and quick. A big resounding YES in recommending this company.

My name Mark Barringer I purchased a washer from Best Buy for $624 May 28th a GE runs like sh.. it…read morestops three times during a wash I would like my money back or pick another one

They claimed they could do things about my appliance delivery that they weren't able to follow…read morethrough on. Waste of time. Cancelled the order and bought from Appliance Center instead.

The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

Terrible experience. Bought a new $1700 refrigerator. The day they delivered, the doors were not…read morealigned by 1/2" Sent the delivery guys back out days later, they could not fix or adjust. More days later that they sent a repair tech with an attitude. He dragged mud & water all over our foyer wood floor & kitchen tiles from his shoes. Without checking anything, he began to berate my wife which I overheard in the next room. He wanted her to get a piece of long wood to place behind the wall and fridge as a solution. The fridge has adjustable feet. I checked the tile floor in all directions and everything was level. He then told both of us, "This is how this is going to go." I then told him "This is the way it's going to go!" I told him to get out of our house after being abusive to both of use. We called AC to let them know what just happened & request another service tech. They refused. We noticed the fridge was not cooling below 40. I adjusted temp to the lowest setting of 33/freezer 0. Still could not get it below 40. We paid an additional $209 for 5 yr warranty from AC. DO NOT believe you will get this $$$ back if you don't use it. They lied several years ago for one we bought. They made an excuse they had changed insurance companies and could no longer honor being refunded. AC Mgr Mike Kelly called and got nasty with me and stated they would not replace nor send someone out to fix these two problems. He told me to get a lawyer. Nice. Steer clear of this place. Look at their reviews. Update: It's unfortunate that this business wastes so much time to lie and make excuses instead of spending a few minutes taking care of customers. I'm sorry your incompetent tech did not have time to put a 2x4 behind the fridge as a fix like he insisted on, without even looking at the problem. Please state what your tech was going to do about the problem. All during his stay he would not even look at the two different length levels we tried to get him to use. What expert tool did he use to determine that a piece of wood needed to be placed behind the fridge and wall? NOTHING. How did he check the floor for being level? He didn't. We did and tried to show him the floor was perfectly level. He did NOTHING but berate my wife and spew nonsense. As a retired IT Manager of 33 years, I have a lot of technical background and can tell when I am talking to an uneducated person who blows BS. You sent three people out and all could not even correct this defective fridge. Three "experts" from your company. Have your expert techs read the manual or watched a YouTube video concerning adjusting fridge doors. There is no mention regarding sticking a piece of wood anywhere. No mention of wood at the Manufacturers website. If this tech is the best your company can do, I can see why you have a 1.8 rating on YELP. Fact. I would suggest next time your expert and probably not-certified tech look around for cameras. They are everywhere today. And cameras don't lie like you do. Sorry if your adult tech got butt hurt from getting words thrown back at him as he did first. If you check under Freedom of Speech, a property owner determines what speech rules on their property and has the right to kick anyone out that they deem necessary. I was not going to allow him to trash talk to my wife and treat her with disrespect. I guess this is something your business condones. As a woman, you should be concerned - or not. It's very sad, you as a Manager, are so blind to customer complaints and believe your techs can do no wrong. You are a very poor Manager. You get zero stars. Oh NO! New UPDATE! HOW EMBARRASSING! Frigidaire sent out Dave Smith Appl Serv to take a look at this fridge since AC couldn't handle the problem. He discovered the problem quickly. The back wheel assembles and rear side panels are bowed/damaged from being dropped. I guess the 3 techs sent out by AC aren't as great as their Manager states they are. Frigidaire is replacing the whole unit! OMG! Say it isn't so Appliance Center! You and your staff failed miserably in customer support and technical service. I'm positive you will deny everything instead of doing the right thing and calling me and apologizing how rude three Managers and three techs treated my wife and myself. I bet you are reaching for the phone right now dialing my number. NOT! Keep believing you are great and make no mistakes. You own this. Now act like a responsible business owner and admit it. Clearly, Dave Smith Appliance Service knows what they are doing. Send your guys over to be trained on tech service and customer service. And FYI - You owe me a refund for your lousy extended warranty since the serial numbers won't transfer. Let me know when you will sending me a check. No charge for the education.

The technician arrived on time and got to work immediately. He already had the correct part and…read moreinstalled it. He then turned on the oven to make sure it was working properly. Overall a good experience

Ace is the place to go with! I have had such a great experience with this family owned and operated…read morebusiness for years now. They really take care of their customers! My dryer was going haywire and they made sure to send someone out asap. Kraig came and was super respectful, friendly, and personable. He diagnosed the problem right away and got it fixed in no time. Not to mention he was here sooner than expected within the given timeframe, which you don't see very often with repairs. Thank you for getting it done right the first time!

your technician Thomas D was excellent. he was very courteous friendly and finished the freezer ice…read morelaker repair. I will recommend you for my friends and your office is just a block from my home. thanks Srinivasan 4912 W.Bancroft Street Toledo, Ohio 43615

I have had to use them more times than I admit on my newer Maytag commercial quality washer. Their…read moreservice tech have always been very good with communication and have done a good job repairing a very expensive piece of junk. After four years the washer is now unrepairable but instead of trying to talk me into fixing it they were open and honest. Will definitely use them if needed in the future.

I love this company! I've used them a few times for washer/dishwasher issues. Techs are very…read morefriendly & informative. I will only use this company now.

From the owner: Ace Appliance services all makes & models of major appliances 7-Days a Week at absolutely NO Extra…read moreCharge. We also have a 25% off coupon at Ace Appliance inc. com

The mattress and adjustable frame were delivered and installed today by an excellent crew headed by…read moreBrandon. All three men were professional, polite, and courteous throughout the entire process. They took great care in navigating our stairs and stairlift and did everything possible to accommodate the challenges of getting both the frame and mattress into the bedroom. We were very pleased with their work and greatly appreciated their effort and professionalism.

I am beyond happy with the service I just got from Durochers, Monroe, Mi…read more The techs know what they are doing, are courteous, clean and prompt. I highly recommend Durochers to everyone!