This review is a long time coming. I want to apologize to Taylor Brooks for the wait. Taylor is…read moreprofessional, knowledgeable, super friendly and above all a gentleman. I recently purchased a 2016 Honda Pilot from Williams Brothers. I should also add I traveled all the way from Davison, MI (approx 2 hr north) to make this purchase happen. Taylor knew my approximate window of arrival and when I got there he had the Pilot in front cleared of snow and warmed up and ready to go, he even opened the doors for me. Taylor is very laid back and didn't push, he just let me drive the car and ask questions as they came. Because I live so far away and my husband couldn't come he arranged for me to take the car home for 24 hr test drive. Mind you, I had done a lot of research and the car I'd drive in was an old Honda CRV so I was ready to step up but Williams Brothers and Taylor made this journey much easier. After the 24 hr test drive we discovered a couple of minor repairs needed to be made which WIlliams Brothers took care of and we settled on a price and we are now the proud owners of yet another beautiful reliable Honda. We've had the vehicle for a couple of months and couldn't be happier, and we've been on a couple of serious road trips and she's performed like a champ. I would highly recommend Williams Brothers and Taylor Brooks. While I had a very specific car in mind when I did business with them, I also did my research on them before hand. I was looking at about 5 Pilots through out the area and I could have probably gotten one a little cheaper but I believe research is key. Williams Brothers has goods reviews and I saw happy customers with my own eyes in their dealership. I researched the vehicle I wanted to buy before I got there and Taylor gave me the same information and no BS so I felt I could trust him. So if you want a great car at a fair price and to do business with professionals you can trust go see Taylor Brooks at Williams Brothers in Dundee, Michigan.

My entire family have been loyal Williams Brothers customers, purchasing multiple Jeep, Dodge, and…read moreRam vehicles from this dealership since shortly after they opened. My dad's 2022 Ram 3500 diesel developed a recurring DPF issue that was documented here four times in six months. Each visit, they performed temporary fixes and cleared codes without resolving the root cause. When the DPF finally failed completely, they quoted him $3,012 and said no warranty covered it. My parents questioned this, and we collected documentation and sent it to the warranty company and dealership. We requested a denial in writing. Matt Williams reached out and wanted to schedule a meeting and suggested we trade in the truck. We continued asking for the denial in writing and he never provided one. He told my parents they 'just didn't want to pay.' Meanwhile, the manufacturer had already put out a bulletin identifying this exact problem as a manufacturing defect. The dealership never mentioned it. We did our own research, put together the paperwork (the same invoices and service records the dealership already had) and sent it to the warranty company ourselves. The warranty company reversed their initial denial and approved the repair. We took the truck to Monroe Dodge, where it was fixed under warranty within a week. Our cost was $350 instead of $3,012. Monroe Dodge assigned a senior diesel mechanic, found a more thorough repair was needed than what Williams Brothers quoted, covered extra parts at no charge, and offered shuttle service. Night and day difference. If we had trusted Williams Brothers and not done our own research, my parents would have paid over $3,000 for a repair that was covered the entire time. After years of loyalty and hundreds of thousands of dollars in vehicle purchases, this is how they treated us. We will never return.

It's a really good place to take your older vehicles. I don't take my new ones because they don't…read moreactually do a lot of high-end repairs. If you need some brakes or a tire put on this is your spot. They also offer towing services at a reduced rates so that works also. I've come here and had my radiator replaced several tires replaced and just now the other day I needed some breaks rotors and calipers. I do think that they were cheaper a few years ago but now they're kind of online with a lot of other places but not like Midas or such. Sam is very friendly and responsive. If you need to just roll up and get something done they are very fast. Average time for me has taken maybe an hour to get a lot of things done. You can bring your own parts or have them order it. Lots of the times I will bring my own and just pay for labor. Up to you. This past time I got front brake pads and a caliper replaced. The mechanic took me back to the shop and showed me what the difficulty was so that I didn't think I was getting scammed. I appreciate that and they remember every time that I bring my car in there. It's definitely a good place to get simple Auto work done. Come check them out. Sam will take care of you

I apologize for taking my frustration out on bargain towing. It was a honest mistake and they made…read moreit right!!! They really are upstanding business people and I truly misjudged them!!! Would I recommend people yes definitely!! Would I go back yes definitely just not right now I'm too ashamed. They truly are good guys and I truly apologize from my heart

This shop is new in the area but the owner has been in auto repair for a long time and he's always…read morethere which I appreciate. He's very knowledgeable about makes and models, foreign and domestic. He's very nice and will work with you to find the best solution at a great price. He fixed my ac within a few minutes when another shop told me they had to order an expensive part that I would need to wait 5 days for. I'm so glad I stopped in, recommended to all my friends and family.

I sent my truck in for wheel alignment and tire change and ball joints to be fixed, charges me…read more$1000, just to only change my alternator (which never had a problem with), two front tires and placed brake pads on a bad set of rotors. This isn't the safety I asked for, he lied and said safety it will be 950$, but your frame is rotted, that will be 2000+. I got a second opinion and the frame is not rotted. Please for your safety do not go here. I was cheated.

It was truly a blessing to find this garage. They treated me so good. They took care of me and my…read moretruck. They are efficient very reasonable and empathetic to my needs. I would definitely recommend them to everyone. thank you

They were professional and quick to get me in but I've found them their charges to be high related…read moreto comparable places in the area.

took four hours dor towing company to show up! took our truck and was suppose to deliver to the…read moredealership this morning and the dealership still does not have it. now this company is not answering their phones and mailbox is full and can not leave a message to even see what is going on with the delivery of our car!!!

This place is not professional. You will be charged twice if you are not careful!! To top it off…read more.. they will dodge your calls if you have any concern for being charged twice and your stuff might get stolen.

Had a wee accident returning from an event were i had kids making slime. I thought all the lids…read morewere on tighly, but surprise, surprise ... when I got home we found a gallon of clear Elmers glue had spilled all over the rear of my van and down into the seat that was closed and under the floor. I called several detailing shops in town and two never returned my calls and one couldnt see me for a week. Eric the guy I spoke to at Main said he didnt have an opening but he would squeeze me in for a spot clean. A total lifesaver. He was wsiting for me and so was the detailing guy...i could easily have walked back to work but they dropped me off and picked me up after the car was done. ( within just a few hours ) they really did a wonder job and the service was first rate and beyond. I won't need to wait till an emergency before getting my car detailed.

Great service and great people. I brought my brother's truck in for a detail and man was I…read moreimpressed with the level of detail and thoroughness. The truck was immaculate.